Rated 2 out of 5 by ECRob Hotel Was Unprepared
We arrived at 11pm with two tired children only to stand in line for more than 30 minutes despite having a prepaid reservation. Apparently a plane load of people had arrived unexpectedly.
Finally, the staff separated the plane group from the other hotel guests, and we received a room. Not the double queen room we reserved but two doubles.
The room was mostly clean but somewhat noisy during the the night.
The hotel did provide us with free breakfast, which was a nice gesture.
December 5, 2014
Rated 2 out of 5 by carrie26 Poor Service
The hotel room was fine, but the bill pushed under my door had a charge for the restaurant, which we hadn't used. When I called the front desk to point this out and have this corrected, I was told I would have to come down in person and prove it wasn't my signature on the restaurant bill! I came down to the front desk and dealt with a manager, who removed the charge after seeing my husband's and my passports, - but did comment mistrustfully that the signature looked a bit liked my husband's. (No it did not!!!) Hotels make mistakes from time to time on bills, but I have never had one before treat me as dishonest for pointing out THEIR mistake. I won't be back.
December 20, 2011
Rated 2 out of 5 by Judy14 The hotel was convenient and that's about it.
I booked 11/24-11/25 back in mid-July for adjoining rooms with a port-a-crib in the king (rm 611) and two doubles (rm 613). Upon arrival, we had issues, room 613 had no water, tissues ran out after using 3-4, the sheer curtain at the window was torn to shreds but hidden under the drapery, and the bed closes to the window, nightstand side, is broken or something as when you sit to get into bed it dips and makes a horrid noise. We realize we were in a Four Points but come on now! We've been to Four Points prior to this and this place doesn't come close to being as accommodating. I made complaints to the Guest Services for all the above but when we returned for our 2nd overnight stay on 12/1 -12/2, believe it or not, we got the same two rooms 611 & 613 (which had the same issues-nothing was changed! NOT GOOD!
December 3, 2014
Rated 1 out of 5 by 39362joseph terrible
arrived to check after a delayed flight
the help @ ck in was terrible & the wordst of all was the Air condtioner was not working when i called the front desk they claimed they will be redoing the hotel in summer 2015 hopefully will be better as an over all this was prob the wirst stay i had in years
November 18, 2014
Rated 2 out of 5 by complete sub-standard hospitality and service
They put me into a room where the thermostat did not work. When I complained they offered to fix it when I was showering. No thanks, can you just find me a room where everything works?
Now I am having a problem with my accounting dept. because their "bill" does not itemize room costs. After leaving a voicemail, their accounting has not responded after 24 hours. Their operator will not connect me to a manager, so I am spinning my wheels and wondering how to get reimbursed for my entire trip just before Christmas.
December 9, 2014
Rated 4 out of 5 by bluegirl good airport hotel - bad food
Good night of sleep - quiet and comfortable room. I enjoyed a swim in the pool - just right temperature for laps on a cool night. Since I didn't have a car, part of the reason I chose this hotel was the availability of on-site dining. I thought the brew pub sounded reasonably priced with a good menu. Maybe it was a fluke, but the Cobb Salad I had was terrible - soggy greens with WAY too much dressing. The beer and service were fine..
December 10, 2014
Rated 4 out of 5 by Lodown16 Great stay!
From the time of booking to check out, everything was great. Upon check in, Balthazar at the front desk was friendly and accommodating. He acknowledged my SPG status and provided me with an upgraded room. The room was huge with sofa and mini fridge! It was very comfortable and clean and my sleep was restful. Julien at check out was just as great. I will definitely return on a future visit to LA.
December 9, 2014
Rated 4 out of 5 by Wiederkehr 20 yrs of experience
F/O Specially Mr.Adam very courteous,helpful,& professional.Did the extra step +++.
The unasked room upgrade was very much appreciated and noticed.
The bell desk attitude & courtesy is one of a kind.Specially Theresa(part of the original inventory)
December 9, 2014