Four Points by Sheraton

Four Points by Sheraton Los Angeles International Airport

  • 9750 Airport Boulevard
  • Los Angeles,
  • California
  • 90045
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.6 out of 5 by 595 reviewers.
Rated 1 out of 5 by I ended up at another hotel Management is apparently cost cutting by turning off the air conditioning. Upon opening the door to my room I was greeted by a wave of hot and humid air. The thermostat read 80 degrees. Fiddling with the thermostat didn't produce any cold air. A call to the front desk resulted in an offer to "send someone up to look at the AC". After being placed on hold for requesting a room with working AC I eventually gave up and returned to the front desk. I asked the front desk staff if there was anything he could do to demonstrate that an 80 degree room was unacceptable to him as well. He chuckled, apologized and offered to leave a note for the manager. Another front desk staff overhead this exchange and gave me free breakfast for my stay. The replacement room was 74 degrees, but the WiFi didn't work. Based on my previous interactions with Staff I concluded dealing with tech support would take longer than changing hotels. I happily exchanged free breakfast for working internet and AC. They were decent enough to cancel the reservation without charging me. A staff member told me "That they need to turn on the air conditioning in the rooms at the end of the halls". September 12, 2014
Rated 5 out of 5 by Good stay The staff were great and accomodations were pleasing. September 11, 2014
Rated 4 out of 5 by Good for South Bay business travel For business and proximity to LAX, the hotel is fine. Nothing else to do in the area, so you must have a car. September 8, 2014
Rated 1 out of 5 by very disappointed I stayed 2 nights at this Sheraton with 2 separate reservations. Upon checkin I notified the staff of this and he told me -no problem. The first night was fine except that my kids and i had to take a shower in 1-2 inches of water! I called guest services and a plumber was sent up within 30 minutes. He was very nice and even offered if he could not fix the problem would i be willing to move rooms. Thanksfully he was successful in fixing the stuck shower drain. The next day we left the hotel by 10 am. and made sure that our DO NOT DISTURB sign was not hanging on the door as i wanted new towels and paper supplies. When i returned to the room @6pm we were not able to get into the room. So i ended up having to recheck in with the front desk and get new keys. No problem even tho the clerk upon the first check in did not connect my two reservations together. Anyhow, when i got to my room, the room had not been cleaned. I called guest services to alert them and ask for someone to be sent up. He asked me at least 3 times if i am SURE i did not leave my Do Not Disturb Sign on my door. I said No, No and NO! After a long day all i wanted to do was be able to go to my room and relax. Since i didn't want to be there while they cleaned I went out again. I returned @10pm and guess what?! My room was still a mess! i don't think it is too much to ask for my room to be cleaned! i was so tired by then i called guest services and asked for some clean towels and paper goods to be sent up. Forget cleaning my room. This took 45 to 1 hour to arrive. I had to wake up very early the next morning and because of the incompetence of some people i had a crappy night with little sleep. I will never stay at this hotel again.I usually stay at a different hotel while in LA but chose this one because the price was cheaper and i had stayed at a starwood property this summer and had a fabulous experience. I travel a lot and i really don't expect much. All i want is things to work in my room and have my room cleaned daily. This was probably the worst experience at a hotel i have ever had. To make matters worse, no one ever apologized to me. All i got was accusations that I left my do not disturb sign on my door! September 3, 2014
Rated 1 out of 5 by Would not recommend this location I stayed 2 nights at this location. The first night i had a great rest and the amenities were adequate. I only had 1 garbage can in the whole room which made it difficult. I would suggest this hotel put a garbage can in the bathroom as well as the one in the main room. Also my shower plugged up and we all bathed in 2 inches of soapy water. I called and a plumber was sent up and fixed the problem. He was the nicest and the only person i encountered during my stay that apologized for the inconvenience. The next night was worse. I returned to my room @ 6pm and my room was not cleaned. I called guest services to advise and ask for someone to come and clean my room. Whoever I spoke with asked me 3 times if i as sure I did not have my "Do NOT DISTURB" SIGN on. i said no, no and NO as i stared at the sign hanging on the BACK OF MY DOOR!" How rude to insinuate that i was lying! To add insult to injury I rerturned over 3 hours later and my room was still dirty!!! By this time it was 10pm and i was tired and decided to give up and asked for some towels and amenities so i could just go to bed as I had an early wake up the next morning. That took 45 minutes! Not once did anyone apologize for inconveniencing me! The luxury of staying in hotel is being able to return to your room after a busy day to a room that is clean and comfortable. To my disappointment this did not happen. Because of my experience, I would never recommend this location to anyone.. August 26, 2014
Rated 2 out of 5 by Needs to be renovated -Comforter was stained. -Shower head wall attachment missing. -Tub stained. -Paid over $150 for 1 night and breakfast wasn't provided (a bagel and juice would have sufficed). August 25, 2014
Rated 4 out of 5 by Okay, nothing special The room was clean, and the staff was very helpful, especially when my spouse was confused by the shower's temperature control. We were here for one night, and were satisfied. I would suggest one thing: when you list complimentary bottled water in the room as an amenity, maybe put two bottles in the room? You know, one for each person? August 25, 2014
Rated 2 out of 5 by Extremely disappointed When I first arrived I was given a parking pass to let me in and out of the lot. It didn't work so I went back to the front desk. where Tyron was very rudely commented "This line is only for platinum or gold.." When i responded yes I am, he challenged me by asking me what room I am staying in. This was the first extremely rude encounter by the staff. Secondly, our room had no Kleenex. On Saturday of our stay I had to call 3 times and still no one had sent up Kleenex. We ended up heading out for the night and when we arrived, still no Kleenex...I then called housekeeping for a 4th time and the lady said well I'm the new night shift person so don't blame me. She did then send up Kleenex, but the lack of service at this hotel is ridiculous. Lastly, I went to get a cup of coffee from the restaurant next to the check-in counter. I asked for hot coffee and was given a lukewarm cup saying this is all we have left otherwise we will need to brew a whole new pot. I was startled by this lack of interest in serving guests.... August 25, 2014
Rated 3 out of 5 by Needs improvement No refrigerator in room. No continental breakfast. Some of the towels were worn with deep discoloration, should be replaced with new ones. August 24, 2014
Rated 3 out of 5 by Disappointed For an airport hotel it is fine but the old saying first impressions count is so true On checking in at 10am the receptions told me before even looking up my reservation "you cannot check in now" although I had booked and received confirmation the 24 hr check in check out room offer. Once I explained this to the receptionist no issues at all. August 23, 2014
Rated 2 out of 5 by This Hotel needs help.... Airconditioning broken for all 3 nights of my stay, TV channels not available, cleaning service left shampoo bottles in shower and never once replaced the coffee service August 22, 2014
Rated 1 out of 5 by Horrilble horrible place this hotel is old, dirty and smells. I paid $208 for a terrible night. I would never stay here again. August 22, 2014
Rated 5 out of 5 by Great stay, was pleasantly surprised This was the first time at this property and I wasn't sure what to expect. I was pleased with the condition of the property and found it quieter than some of the other Starwood properties around LAX. This isn't the poshest hotel but it is clean and well maintained. August 20, 2014
Rated 4 out of 5 by Great Airport Very pleased with this hotel and location will definetely stay here again. August 19, 2014
Rated 4 out of 5 by Good hotel but restaurant needs help Check in staff very nice. Lobby presentation good. Room was clean and comfortable. The restaurant needs improvement. Not much food selection and little value for the cost. Better to eat somewhere else. August 19, 2014
Rated 3 out of 5 by Hotel is Tired Hotel is really run down. I try to find Sheraton properties as their gym is usually good. August 18, 2014
Rated 5 out of 5 by Great for night before early departure Very nice, reasonably priced hotel for staying the night before an early morning departure. Very friendly and helpful staff! Decor is a little dated but the rooms are very nice. August 17, 2014
Rated 5 out of 5 by Asian Tour Leader An excellent hotel for those seeking a layover from long flights. August 16, 2014
Rated 5 out of 5 by Classic & affordable nice, clean & affordable. August 15, 2014
Rated 4 out of 5 by Stop-over on arrival at LAX Our stay was fine, hotel reasonably quiet although air-con a bit noisy. A bit expensive but clean and comfortable. Very helpful staff gave accurate directions for walk to car hire pick-up. Four bottles of water would be good when booking for four people. August 15, 2014
Rated 3 out of 5 by This hotel is so convenient. The first room assigned to us smelled so bad like it was a smoker's room. Please fix the elevator. Our bathtub did not drain well. August 13, 2014
Rated 4 out of 5 by Aug 2014 Had a one night stay in Lax as our flight was 6am next day. This hotel is very convenient, clean, 2 restaurants in hotel so you don't have to go anywhere, shuttle that runs 24/7 around the clock, check in efficient, rooms a little small but enough for a one night stay with 4 people. Enjoyed it and would stay here again. August 13, 2014
Rated 3 out of 5 by TV Not working Only a few of the channels on the TV were working properly. A staff member came up to look at it but offered no solution and blamed it on DirecTV. August 13, 2014
Rated 4 out of 5 by Convenient to LAX We use this hotel when flying out of LAX. The parking packages are convenient, the restaurant is really good, and the rooms are always clean and in good condition. August 9, 2014
Rated 5 out of 5 by I felt very comfortable and enjoyed my stay The only issue I had was that I had a iron in my room that leaked a lot of water. Otherwise, the stay was great. The staff were very helpful and polite. August 9, 2014
Rated 4 out of 5 by Very comfortable hotel Hotel is convenient being very close to LAX. August 7, 2014
Rated 2 out of 5 by Needs improvement 45 minute shuttle from airport. A/C wall unit noisy and stopped working in middle of the night. Very poor wireless internet access - no ethernet line back-up Very small bathroom August 5, 2014
Rated 3 out of 5 by Business Traveler The entire staff was very professional and extremely friendly, But the food was really lacking. August 4, 2014
Rated 1 out of 5 by Unpleasant experience This hotel is in need of upgrades. Door to room was extremely difficult to open. Overall hotel appeared dirty. I had an issue with the conceirge which was not taken seriously by staff. I recommend staying else where. Entire experience at this hotel was unpleasant. August 4, 2014
Rated 1 out of 5 by Poor Value The hotel room was old with poor quality carpet, ceilings, wall finishes and bathrooms. There was no safe or fridge in the room. The room came with 1 bottle of water for 4 people. The beds were OK. I consider this was massively overpriced for the quality of the room. Our room overlooked the main parking lot and being next to a main road and LAX was noisy due to poor quality single glazed windows. August 1, 2014
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