Rated 3 out of 5 by randkim Room was musty and old
Room smell was musty and needs to be updated as linens and furniture were old. Very noisy in the hallways as other guests would walk by. The hallway echos everytime a door shuts.
September 27, 2012
Rated 3 out of 5 by Mark60640 Stinky Towels and Garbage
Half of my towels smelled like mildew. On the wardrobe shelf there was a pile of the precious guest's dry cleaning debris. SOmeone needs to work with housekeeping on these items.
January 28, 2013
Rated 4 out of 5 by johnW Last Week
Everything was positive except they failed to clean my room on 3/6/13. I was surprised to walk in my room at night and find it exactly the same way when had left in the morning.
March 11, 2013
Rated 4 out of 5 by Andy Loved The Experience
Comfortable, great service, clean and good location. Beds and pillows were very comfortable! Wish Comfort restaurant had more variety for dinner (meat wise) for the buffet .
February 8, 2013
Rated 5 out of 5 by Liza726 Nice stay
Only stayed for a couple hrs due to a family member in the hospital, however, the room was clean, the staff was helpful and i will more than likely book at this hotel again.
October 24, 2012
Rated 4 out of 5 by ElmerOfYosemite Nice hotel
$12 self parking fee was most annoying. I try to avoid hotels with parking fees. It seems innately evil, like the hotel is trying to suck out your very last dollar.
June 30, 2012
Rated 4 out of 5 by NEric Good value for money.
There is no refrigerater in the room, and some of their room types only have windows faced the corridor. Besides, the staffs are friendly and the price is good.
June 9, 2013
Rated 4 out of 5 by usc13 This hotel is bright and airy
Nice lobby and staff. I used the fitness center, nice equipment. Coffee bar in the morning is very good with coffee and pastry, even though I have to pay extra.
May 25, 2013
Rated 5 out of 5 by DaveWave Great night's rest
Very comfortable beds, free upgrade to double queen deluxe room, quiet and clean.
Wonderful welcome from fellow Louisiana roots Californian. Fantastic rate!
June 12, 2012
Rated 5 out of 5 by 4Fields A good LAX hotel
Close to the airport, convenient shuttle, good restaurant (a bit pricey though) and nice pool.
Comfortable to stay at and friendly. What more do you want?
December 11, 2012
Rated 4 out of 5 by Lil21 This hotel is a great place to stay.
I enjoyed my stay at this hotel. It was close to the Airport, shuttle service to and from the Airport. They provided courteous service with my baggages.
April 16, 2013
Rated 4 out of 5 by Lady2 Great Early Departure Stayover
Very good location! Only 5 min from airport. Room was extremely quiet and clean. Really liked vegetarian options at the restaurant. Thank you!!!!
July 29, 2013
Rated 4 out of 5 by JMK3 Solid Airport Hotel
A solid airport hotel for a quick stay. Quiet room, no airport noise. Aircon fan a little noisy. Good for a quick overnight before an early flight
August 19, 2012
Rated 3 out of 5 by Bananagrams11 Not the Four Points quality I was expecting...
This hotel is old, the lobby has been updated but the rooms haven't (paint chipping, dirty carpet, outdated fixtures etc...) The walls are very thin and you can hear your neighbors conversations. The room we stayed in was on a long corridor with an exit door at the end where people would come through and slam the door late at night.
We ate at the restaurant and were appalled by the terrible service. The waiter was from overseas and clearly had no idea about American dining, etiquette and good service. When he came to take our order he said "what do you want?" He had no idea about the meals on the menu, asked for our drink orders after he took the order for entrees, not friendly at all and very slow. The staff definitely need more training. The food was mediocre, I wouldn't eat there again...
I have a feeling if you are a Starwood Preferred Member, you will get a room upgrade, freebies, great service...for all others, they don't really care about you.
Overall, the convenience of their park and fly package was the best thing about this hotel and the only reason why we stayed there...Will look for somewhere else next time we fly from LAX...
July 24, 2012
Rated 5 out of 5 by LinaLou Hotel clean and staff very helpful and pleasant.
I like to return here because of the atmosphere. Everyone is helpful and pleasant. The location is close to the Airport, yet it is a quiet area.
September 1, 2012
Rated 4 out of 5 by woody20 Staff were awesome
Room service was excellent. Food was prepared and delivered to specifications. The front desk staff was very helpful in moving around our room.
October 29, 2012
Rated 5 out of 5 by Peter007 Holiday Stay
Close to Airport & competitive rates.Hotel was very clean. Staff were very polite and helpful.
I would definitely stay at this hotel again.
December 24, 2012
Rated 2 out of 5 by Bigmo61 Pretty Tired
Cannot recommend this property. Overdue for a remodel. Restaurant very slow. Great location right at the airport.
November 26, 2013
Rated 3 out of 5 by Pshady Cleanliness
Overall it was a good experience. I wish the comforter, sheets, and towels could be better. Basically they did not meet my expectation.
April 7, 2013
Rated 3 out of 5 by Jacksons free shuttel from LAX
there is a free shuttel from the airport. Convinient to spend the first night here after a long flight! Close to many car rentals.
April 7, 2013
Rated 4 out of 5 by Travelingduo Great airport hotel
Met all my expectations for a Four Points Sheraton. Exceeded my expectations for an airport hotel. Staff was friendly and helpful.
January 26, 2013
Rated 4 out of 5 by dave682 convenient to airport/area attractions
lobby, bar, restaurant areas are very inviting places that eases one back to earth after a long flight. great layover location.
April 30, 2013
Rated 5 out of 5 by KAB1014 Terrific Staff
Everyone was helpful and pleasant. Jealessia was terrific. When I checked in, my SPG had expired and she handled everything.
February 12, 2013
Rated 5 out of 5 by England Best Four Points Hotel
Great Staff , clean rooms
and well appointed rooms, good amenities. I would stay in this hotel every time I return to LA
July 18, 2013
Rated 3 out of 5 by Chickie50 The beer and BBQ was a great idea
Thought it was great that at check in the clerk mentioned it, there was some confusion of what time the event was....
May 4, 2013
Rated 4 out of 5 by Christoph Airport hotel with large pool
Well-placed airport hotel with a large swimming pool. Unfortunately I had no opportunity to use it.
November 10, 2013
Rated 3 out of 5 by Alice62 ok
room had a smell the linens were not fresh pillows ,smelled stail the bathroom towels were so rough not happy at all
May 20, 2013
Rated 4 out of 5 by LisaZar Nice hotel for a layover
I stopped here during a layover between flights. The service was good, rooms were clean and the bed was comfortable.
February 19, 2013
Rated 4 out of 5 by bbdale HOtel handy for Airport
Great for staying by LAX. food available until late, airport transportation 24 hrs/day, rooms small but comfortable.
November 15, 2012
Rated 5 out of 5 by Apineda123 Excellent
Good service and confortable Rooms.
January 9, 2014