Four Points by Sheraton

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Rated 3.6 out of 5 by 614 reviewers.
Rated 5 out of 5 by Spring Fest What an incredible experience. Minutes away from Spring fest ( a mini Octoberfest) My first time traveling with my 3 year old daughter. The front dest staff were exceptional- especially Marcus. The restaurant made special-not-on-the menu items for my extremely picky daughter. Upstairs in the Club Lounge- Antonino took great care of us, our daughter loved him. The hotel was located 1 direct train away for the city center. We already made plans to return. Almost forgot, the gym and Spa. I've never seen anything like it, I felt like I was on a movie set, it was just beautiful April 28, 2016
Rated 1 out of 5 by Horrible customer service & lack of management follow-up I am a longtime Platinum and Lifetime SPG member that reserved a room at this LAX Four Points for 4/15/16. I needed a room at 6am following a 14-hr international flight to recover before a 10pm continuing domestic flight. Having stayed at this Four Points before my overseas trip, the Front Desk Clerk advised me that I would have to book a room for Friday evening (4/15) guaranteed to my credit card to have a room guaranteed for 6am (which I did). I arrived with my spouse and 76-yr-old parents to find Four Points had cancelled my room and RE-SOLD it to another party. I was to be charged a no-show fee and no room! After discussion with their shift manager and the SPG Platinum desk, arrangements were made to reinstate my reservation without a no-show fee (still paid normal price for the room). After two hours, we were provided one-room suite with one bed, a sofa, and a roll-away. Their management was to contact me within one week to discuss this situation and determine what resolution would be appropriate for my hardship. After 11 days, I have not been contacted my Four Points management. I called and was placed on hold, but no management. Also, this stay still shows up as cancelled on my SPG account rather than a paid stay. After this debacle and lack of follow up, I would hesitate to recommend anyone stay at the LAX Four Points. April 27, 2016
Rated 3 out of 5 by Good to stay when transit I stayed one night because I had to wait for my flight over night. It was 10 mins from the LAX airport and shuttle bus runs every 20 mins. I got out of the airport at midnight and there still was shuttle bus running. I had a welcome drink of 10$ value. The receptionist told me it valued 15$ but a guy in the bar accepted only 10$. There was some confusion between them. Anyway IPA red in the bar was excellent. I won't forget it. The room condition was acceptable. Rooms are tiny and It seems little bit old everything. The breakfast is below average. Many food are cold and there's not cook-in-order egg dishes. I recommend this hotel only for the location as a SPG member. (but there are a lot of other hotel chain nearby) April 23, 2016
Rated 1 out of 5 by itchy nightmare I stopped by this hotel on a Wednesday night trying to get some sleep before a 6am flight the next day. I ended up getting 30 minutes of sleep. The walls are paper thin and the room next to me was full of delinquents. The bed was itchy which made me concerned of whether there were bed bugs of some kind. All in all, not a good stay. Would not recommend to anyone. As a SPG Gold member, I will unfortunately have to avoid this hotel in the future. April 19, 2016
Rated 5 out of 5 by Special Thanks We showed up without a reservation on March 18, 2016. Late at night and at first it didn't seem like we would get in. Many many thanks to Julian and Martha. They really cared that we didn't have a place to stay. They got us a room and made us feel welcomed. Thank you so much! You are fortunate to have such caring employees. Also, loved the shuttle running around the clock! Peace. March 19, 2016
Rated 5 out of 5 by overnight stay We were only there overnight, staff was great March 6, 2016
Rated 5 out of 5 by Staff make this hotel! While this hotel is lacking in some areas (rooms need updating) the staff are exceptional and made my stay great. The common areas of the hotel are not lacking like the rooms. Great gym and bar area. Monica is the best at the starwood preferred desk! February 26, 2016
Rated 4 out of 5 by Solid Airport Hotel Good airport location with comfy beds. February 12, 2016
  • 2016-05-05 T07:41:09.104-05:00
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