Rated 3 out of 5 Close to airport
The common areas are well appointed, from check-in to elevator areas on each floor. However, the rooms are not as nice as what Sheraton normally offers. The beds were not comfortable. The tub drained like molasses.
September 26, 2014
Rated 4 out of 5 by ODtraveler Can improve
The hotel is basically average, no real excellence. I chose it for the price and the distance from airport, but to be honest next time I'll choose a different one, there are a few close to the airport. I had dinner and breakfast at the hotel, service was very slow and food so so. Dinner was ok (I chose a steak), but breakfast was really bad, maybe the worst I ever had in a hotel (I travel a lot and stay at many hotels).
It is not a bad hotel, just needs a lot of improvements.
September 24, 2014
Rated 3 out of 5 by Diva4life cost of parking
when I made reservations I didn't know we had to pay for parking, after a night of partying there was no more self parking had to valet . to top it off the maid forgot to put towels in room
September 20, 2014
Rated 1 out of 5 by Ktwill Very Displeased
This hotel truly does not represent "Sheraton Hotels"! The nicest part of the hotel room was the bathroom...The chair had horrible stains on it, I would not even sit in it...the paint was horrible, there was stains on the walls, on the curtains, there was a hole in the wall behind the night stand between the beds, the refrig was so beat up looking & the bed was very uncomfortable, I felt springs all night. The fire alarm went off from 8pm until 10pm and then again after midnight...There was a lady that spoke over the intercom about 6 or 7 times & she was soooo LOUD it was like being in a grocery store & someone speaking on the intercom making very loud announcements! it scared me out of my sleep & gave me a migraine headache! I spoke with the manager Adam and he did NOTHING in compensating for this horrible incident! I called Starwood directly from the hotel and filed a complaint...I will hopefully get a response within 5 business days...I will never stay at this Sheraton again.
September 18, 2014
Rated 5 out of 5 by Roami26 Consistently great customer service!
It's very rare that an affordable hotel with great service REMAINS that way. The Four Points by Sheraton - LAX is consistently CONSISTENT.
No surprises here. Great staff and customer service. Great SPG Platinum recognition, Clean and comfortable rooms...every stay!
Enjoyed the fresh cookies upon check-in as well.
Just an overall solidly good choice when staying near LAX.
September 16, 2014
Rated 1 out of 5 by misslala No responding on the refund request over
I got to stay at this hotel because my flight was cancelled. I got a voucher for the hotel and used it. But the hotel charged me for the stay not using the voucher. I requested the refund, sent the email with all the documents needed and called several times. They never answered my request and don't call me back for the last 2 weeks. I don't know if SPG takes good card of hotels under it name.
September 15, 2014
Rated 5 out of 5 by Kathy827 Kathy
Hotel was nice and convenient location. However Shuttle to the hotel I felt took too long.
September 16, 2014
Rated 2 out of 5 by carrie26 Poor Service
The hotel room was fine, but the bill pushed under my door had a charge for the restaurant, which we hadn't used. When I called the front desk to point this out and have this corrected, I was told I would have to come down in person and prove it wasn't my signature on the restaurant bill! I came down to the front desk and dealt with a manager, who removed the charge after seeing my husband's and my passports, - but did comment mistrustfully that the signature looked a bit liked my husband's. (No it did not!!!) Hotels make mistakes from time to time on bills, but I have never had one before treat me as dishonest for pointing out THEIR mistake. I won't be back.
December 20, 2011