Rated 5 out of 5 by jimr4100 2 Visits
We stayed at the Four Points Sheraton twice.
Before and After our flight to Hawaii. We stayed Jan 19th & Jan 31st. The ability to be close to the airport & use your shuttle is the best way to fly out of LAX. We never have to wait any longer than 20 minutes.
My only complaint is when you offer a discount online from Brewsters Pup at when describing our reservations, I was not able to open or download the deal. Of course they did not know what I was talking about at the bar, because I had nothing to show them. We had supper there anyway?
Jim & Kathy Anderson
February 2, 2014
Rated 4 out of 5 by vmm28 Great place
This is a nice hotel, next to LAX, where you may relax during the night
April 26, 2014
Rated 2 out of 5 by jep24 Good service - tired hotel
The good news first. They were able to accommodate an early check in at 1:00pm the staff was friendly. The bad news. Rooms, especially bathrooms, and hallways are in serious need of an update. There appears to be no recognition of or benefit to platinum status. The check in clerk said i was getting an upgraded room, but the room I received was unworthy of the term upgrade. It was very small and had a connecting door. Walking through the hallways I never would believe it was a Four Points. In short, this hotel fails to meet the standards of other Starwood and Four Points hotels.
August 25, 2012
Rated 5 out of 5 by SeanMc Great stay
Stayed at the 4 Points LAX during my time in Los Angeles before heading out to Hawaii and had an amazing stay. From the minute my girlfriend and I walked in we were greeted by nothing but smiles and pleasantries from the staff. Adam at the front desk was particularly great getting us checked in and set up with an awesome room. Checking out the bar Best brews is also a must with the great selection of beers and nice variety of menu items. Also, Musie ( I hope I spelled his name right) was super helpful in getting us a shuttle down to Manhattan Beach along with our numerous other questions about the area. Overall, great property that we will without a doubt return to and recommend to anyone staying in the area!
March 25, 2013
Rated 5 out of 5 by Victor43 A Great LA Airport Hotel
While it was the ability to request a check in at any time and stay for 24 hours for one night's cost that caught my attention since we were arriving at LAX at 6:30 am, this hotel more than met our expectations. The room was available at 8:00 am, it was quiet so we were able to get a few hours sleep that morning, the lunch menu in the bar was varied and the food good, the bellman was able to arrange transportation to the Getty Center and the lady on the front desk (Trish) was helpful and remembered us the next day as we were checking out and asked about the Getty visit.
December 10, 2013
Rated 4 out of 5 by SocalConsultant Best at this price point
While not as ritzy as other hotels, it is far better than any others in its price range. The staff outrate the building itself, which is a bit dated. They recognise weaknesses though, and mitigate them; as an example, they must realize there are too few plugs in the area where one would iron, thus they have irons with really long chords - which does resolve the issue. A few other examples exist, but the beds are comfortable, the bar and resturant are good, the staff is great - it's not a resort hotel, but it isn't supposed to be. Good work areas, even in the standard rooms.
February 27, 2013
Rated 2 out of 5 by Tommo33 Very Average Stay
We stayed one night at this hotel on 31st July and can only describe our stay as average. Be aware when booking you are charged $10 per extra person if there is 3 or 4 of you staying in one room. Check in is 2pm we got there at about 2.15 pm after a 12 hour flight & was told our room wasn't ready & needed to be cleaned as you can guess this didnt go down well after 40 minutes the lady gave us a room we went to the room & it smelt of cigarette smoke so down i go again and get it changed again luckily this one was ok,clean & pretty comfortable for one night & one night only.
August 4, 2012
Rated 3 out of 5 by Araujo Close to rental cars
Front desk was not helpful while I was checking out and did not get a response after couple emails to the one listed on their website. Got charged for parking for the whole day but only parked one rental car for less than 30 minutes. I did mention to the front desk
and they said they would take care but they did not. My Room was very small.
April 11, 2014
Rated 1 out of 5 by 1234567890 Terrible service when needed
Specifically asked for email copy of folio...none delivered. Called to request...voicemail runaround. "we will get back to you in 24 hrs" great but I am doing my expense report now....they love voicemail at this property. Not a 1 st class operation.
May 25, 2012
Rated 2 out of 5 by davekc Mold in the bathroom plus other issues
I've stayed at this hotel in the past and thought that the experience was fine. This time however, there was mold in the bathtub, the noise level quite high and the parking lot exit was broken. I rented two rooms, one for my daughters and the other for myself. The other room, for my daughters, was full of cigarette smoke and we had to request a move. I'm so disappointed in this last stay.
I tried calling about the mold in the bathtub but was put on hold for so long I hung up.
My room was 266 - cleanliness is one thing but mold is a HEALTH issue.
January 29, 2014
Rated 5 out of 5 by Ricearoni51594 This hotel was perfect
This was the best hotel I have ever stayed at. The room was beautiful. Every meal that I had was excellent and the staff was so friendly and helpful. Also the 24 hour stay feature was perfect for me. What a great amenity.
July 19, 2013
Rated 3 out of 5 by guest0293 Not the best value for your money.
The first encounter with the hotel is great. The lobby and first floor look very clean and modern. Once exiting the elevators to the rooms, the building is not very updated. There is an odd smell that lingered in the hall and even in the room I stayed in. For the amount I payed, I hoped to get a decent room but the room quality was not far from a 2 star hotel.
April 7, 2014
Rated 4 out of 5 by ozoffline Great Value
After a long trip and early arrival from Australia, we took advantage of the hotel's '24 Hour Check-In / Check-Out' service, which allowed access to our room at 9am. Room was large, clean, and quiet #considering the proximity to LAX#, and a nice pool area. Unless you have a car, there aren't many eating options in the area, but the meals at the hotel restaurant were very good. A fantastic selection of beers was also available in the bar. The breakfast buffet was the best of all the hotels we stayed throughout our 6 week trip to the USA. Would definitely stay again!
October 18, 2012
Rated 1 out of 5 by Kate1989 Hotel Nightmare
We needed a hotel near the airport so we used an app called Hotel Tonight. I have previously stayed in a Starwood's Hotels and had enjoyed my stay. When we arrived, they made us wait for what seemed like an hour just to check in. After we had patiently waited, we went to park the car in the $19/ day parking lot- which is a completely outrageous price for an OUT OF THE CITY near the airport facility. Anyway- we get to out hotel room, and literally I have been to Motels that were nicer than this room. The room was humid, dated, and smelled of cigarettes(neither me nor my boyfriend are smokers).. Overall it looked like a ghetto and I did NOT feel safe here. There was rust on the ceiling, paint coming off the walls near the bathroom. I was so disgusted with this room, I wore full clothing to sleep in order to not touch the sheets. I am so turned off by this hotel that I will never stay at any of the Starwood's hotels again. If they had spent an eighth of what they spend on the W hotel than maybe their room wouldn't look like a motel that hookers would stay at. This really was the worst experience I have had in my entire life with a hotel.
April 17, 2014
Rated 3 out of 5 by metp Needs updating
Location to the Airport & Rental car companies is great, The lady that checked us in was very nice and friendly, the food in Brewsters bar was very tasty, i did get my drink spilled over me by the server who was apologetic but never offered to replace the spilt one.
The only issue i had with the hotel was the bathroom, when we checked in the lady told us it was a deluxe room, there was nothing deluxe about it , the room was clean but old and dated, the bath tub was stained and had been painted and the paint was chipping off, it put me off wanting to get in it.
April 30, 2013
Rated 3 out of 5 by Birdie This hotel needs more attention
I've enjoyed the hospitality of Four Points Sheraton at LAX several times in the past. However, this stay didn't live up to all my expectations. My room was not really ready for an occupant as the temperature in the room was 90 degrees. I was too tired from traveling to ask for a different room. I simply turned on the AC & hoped it would cool down fast. The temp in the room was never comfortable either too cold or too hot. I should have gotten another room. To add to my discomfort the coffee maker malfunctioned and only half the coffee made it into the cup the rest went all over the tray & top of the refrigerator. Disappointing & not like my other visits. The hotel is good but the staff needs to pay more attention to details.
May 19, 2013
Rated 3 out of 5 by SMF1967 This hotel is a good price/value
I've stayed here before and am generally pleased with the price/value I received. This particular stay was a bit sub-par given my room's thermometer wasn't working properly so any attempt to heat the room only made the room cooler. Upon waking in the middle of the night it was 60 degrees with the heat on high and thermometer set at 70. We called to let the staff know, but didn't want anyone in the room at that hour and assumed it would be dealt with after we left. Given I spent a suite night award, this was clearly disappointing to be uncomfortable all night.
January 4, 2013
Rated 4 out of 5 by Jaydeep Worst Hotel Shuttle Service
I had a worst shuttle service experience with Four points at 9750 Airport Blvd. I landed in LAX airport at 9:45 PM PST on 05/16 and called your front desk and they said it is in every 15 min. Waited till 10:45 and no shuttle and then called your front desk they said it is on its way. At 11:15 PM Called them and asked them the status and your associates told me “Don’t yell at us” we don’t know but it will come. What a customer service!!!!! . After another 30 min took a cab and finally went to the hotel at 12:03 AM and told the fact and your associate told me “We apologies for any inconvenience” very easy to say and all issues are gone with this comment. As you manager you better look into your service.
May 18, 2013
Rated 4 out of 5 by HN72 The lady receptionist was really helpful!
I was on my transit route to Bangkok. I only needed about 7 hours of resting between my flights, since my next flight was on midnight and I carried 2 big luggage.
I wish you had a short transit package for SPG members at least.
But the lady who was helping me with the registration was really helpful. At least I could still enjoyed my very short time at the hotel.
April 1, 2014
Rated 3 out of 5 by ahababadleg 4
I was disappointed. I always looked at the Sheraton hotels as a top notch hotel chain. this hotel was old and outdated i will be looking for other accomodations on my next trip to LAX
April 13, 2014
Rated 2 out of 5 by Disappointed2014March Staff not very attentive. Rooms just okay.
I was disappointed. This hotel is not up to Sheraton standards. The staff members were not friendly and were quite inattentive. When we arrived, we tried to valet park the car and get help to our room...After 20 minutes of waiting and having no one show up, we parked ourselves and carried up our luggage. The woman at the gift shop was bothered by our presence, even though there was no one else there at the time. When I ordered room service in the morning, they got three things wrong...and it took about an hour to deliver substandard meals! The parking lot was VERY crowded at night. When checking out, there was a woman who was literally crying to a manager about how poor her service had been. The person who checked us out did not even bother to ask us how our stay was. We were there less than 24 hours...I will not be booking here again.
March 16, 2014
Rated 5 out of 5 by Holytoledo7 NICE PLACE TO STAY BUT DON'T LEAVE ANYTHING BEHIND
Everything passed my expectations because the first time I stayed we were given a room on the East side which is way too small, especially the bathroom. This time our room was spacious and beyond comfortable. I had to run after the housekeeper for face and hand towels, coffee and sugar. I left a medical toileting tool behind and called the hotel back right after I left and was told it would be listed and put in lost and found, but housekeeping CLAIMED they didn't find it. Don' t leave anything behind thinking you will get it back because you won't!!!
July 4, 2012
Rated 2 out of 5 by Stepfy beds need replacing
Beds need upgrading. Fell into the middle as soon as I laid down. bathroom is small yet adequate.
April 14, 2014
Rated 4 out of 5 by robgra Another good experience
Second time in this hotel, and second good experience.
It is close to the LA airport, staff is friendly and competent.
Good management of packages sent to you by mail.
To come back.
April 10, 2014
Rated 4 out of 5 by PeteH Convenient!
Arriving late from the east coast and continuing on the next day, the location and services are perfect.
Traveling separately, my wife & the kids stayed here the night before and arrived to find the "upgrade" was because they'd given our two bed reserved room away. 3 in a bed not possible. The youngest slept on the couch and manager bought them breakfast as an apology. Thank you.
When I arrived we walked right up to SPG desk and checked in. I was in my room before the person at the next desk was likely even finished checking in.
April 20, 2013
Rated 5 out of 5 by Roami26 New General Manager...but SAME GREAT HOTEL and SERVICE!
I stay several times a year at the Four Points by Sheraton - LAX. This stay, I learned there was a fairly NEW General Manager. I was very curious to see how things may have changed. I was pleasantly surprised to learn that the front desk staff was just as professional as always...(Liz is exceptional), Platinum recognition was superb...and the restaurant was as accommodating as ever - even serving up a "last minute: hummus platter for a tired and famished guest! (The food is quite tasty at the restaurant with ample portions), The gym is adequate (but could use more sanitizer containers throughout the gym area). The pool area is the best of any Four Points I've seen. It even offer little cabanas! This hotel remains a great option when staying in the LAX area. Peter had some pretty big shoes to fill replacing Phil as the GM. Nice job!
March 9, 2014
Rated 3 out of 5 by Tex93 not up to my expectations...
I have stayed at this property on previous occasions, it is close to LAX, and most of the car rental pickup and return locations. Previous visits were always fine, however, this time a number of items didn't meet my expectations. I had booked a king bed room, but was provided with a double queen bed room, and wasn't allowed to switch rooms, after I asked the front desk attendant to do so.
The room itself wasn't clean, floor had debris by the window and it appeared the linens on one of the beds hadn't been changed. The bathroom was missing the bath soap, and the toilet paper holder was hanging by a thread.
On a positive note, the bar as always staffed by friendly and professional bartenders, and the selection of beers, and bar food is outstanding.
January 31, 2013
Rated 2 out of 5 by zolo25 Rain leaked through windows
We picked a hotel near the airport that was reasonably priced so we thought but when we checked in, we were told that it would cost us $19.00/day to park which wasn't disclosed when we made the reservation. The windows leaked during a rain storm and all we heard was the water dripping all night.
November 23, 2011
Rated 3 out of 5 by rakuhn No SPG Recognition at Check In
We received no acknowledgment of our SPG Gold status at check in. Room 227 was neat and clean but the mattress sags in the middle and needs to be replaced. Shuttle to/from LAX worked well for us...runs every 15-20 minutes. We were also quite happy with food, drinks and service in the bar. Large selection of beers. Drinks and food in the bar were moderately priced and service was good. Staying overnight again in two weeks...anxious to see if the SPG experience is better the 2nd time around.
February 6, 2014
Rated 5 out of 5 by nedf another great stay here
this is my go to hotel at lax. i have tried a few others but always end up coming back here. check in is easy and friendly, all the amenities are close by ie the pool,restaurant. great fast free shuttle from ax. the heated pool is always nice coming off a long haul international flight, or getting to have a dip before hand. brewsters is a bit pricey, but that is my only real issue with this. i love this hotel
March 12, 2014