Rated 2 out of 5 by VeryDISSATISFIED112011 Dire need of REMODEL
This hotel lobby was welcoming; however from entering the elevator with dirty carpet and drab walls the need for REMODEL was suggested. Stepping off the elevator, down the hall with off-colored walls down a dimly lit hallway it was becoming more evident. Upon entering the room...CONFIRMED!!!! The motel-style sink outside the bathroom, small holes in the bathroom wall, breaking shower head helps provide a visual of the bathroom. Into the sleeping quarters...one of the most UNCOMFORTABLE beds I have EVER slept in, blown light bulb in one of the bedside lamps, THICK piles of dust on phones/lamps!!!!!!!
The front desk personnel was adequately professional, but the cleaning staff in the hallway cursing and arguing was totally unacceptable!
My only saving grace is that I arrived late on a Thursday, was away all day Friday, and left VERY early on Saturday, so didn't have to spend much time in the room.
So, NO, would NEVER spend another $230 for a 4 Points room and probably not any Sheraton brand if I can help it!
November 15, 2011
Rated 1 out of 5 by Turks WORST hotel in this chain
Upon checking in, the front desk staff seemed distracted and did not portray a friendly greeting. The door to the first room that I was assigned was jammed and had to be forced open. I went to the front desk with my luggage where the front desk clerk merely stated that the engineer probably didn’t let the paint dry. I was given another room on the same floor. The light to the entranceway flickered and blew out. After traveling internationally, I had to carry my luggage back to the front desk where I was assigned a third room. The vent in the final room was caked with lint. I took pictures with my phone. I travel constantly and have NEVER stayed in a hotel that was so inadequately maintained.
December 2, 2014
Rated 4 out of 5 by Aahnimaaal Cost effective hotel to stay at Philly
We went to the Philadelphia Eagles game from Chicago and stayed at Four Points by the airport. The hotel is only 4-5 miles away from the stadium and easy to get to. Receptionist was very nice. We had issues with our sink we ended up resolving it ourself. Overwall, it is an ok hotel for the cost or its even better if you use your star points. Only 3000 starpoints a night on the weekend.
November 9, 2011
Rated 1 out of 5 by cdtraveller Never Again
This is the worst Starwood property that I have ever stayed in. This was the very first time that I felt that I had to keep my socks on in my room as I did not want my bare feet to touch the carpet. The hallways were very dirty, glasses & dishes that were left out by guests were not removed during the entire time I was there. Elevator ride was worrysome as well. Do not stay here.
February 18, 2013
Rated 2 out of 5 by NWTraveller Friendly staff. Rooms need refresh
The staff at the hotel is friendly and welcoming, and offers advice. The rooms are generally clean, but overall, the wear-and-tear on the rooms is showing and they need a more extensive cleaning and replacement of worn items. E.g., the light switches are not clean, scuff marks on floor moulding and door frames, worn paint where people grab doors, etc.
May 6, 2012
Rated 5 out of 5 by rubyredress CONVENIENT
Very comfortable and clean. Breakfast menu somewhat high. $11.50 bacon/eggs. And cart racks for transporting luggage was unavailable for us and husband being handicapped w/oxygen bottles and not able to carry stuff was a hinderance but overall would book again. reasonable and clean.free ice close by. front desk very professional and cordial.
March 3, 2014
Rated 2 out of 5 by Moe1111 Not the bargain we thought it was when we booked it
Our recent stay at the Four Points by Sheraton Philadelphia Airport was average at best. Our room appeared clean. The one thing that stood out like a sore thumb and took away from the whole look of the room was the desk chair that was ripped in several places on the seat back looking like it was retrieved from a dumpster. We don't spend our visits in the hotel room, so it wasn't until very, very late in the evening when we noticed that the TV received about 3 or 4 channels in total. The next day the rep at checkout told us we could have called for maintenance. I told her that we aren't comfortable with strangers in our room after midnight fixing anything. We were ready for bed, not visitors. The room should have been occupant ready. Why aren't little things like this checked by the hotel staff between checkouts? The worst part about this hotel is the $12.00 parking fee. This has recently doubled. It was bad enough at $6.00, but $12.00 has given us every incentive to stay away.
October 3, 2013
Rated 5 out of 5 by Karl33 Great staff and customer service
Your staff behind the desk was pleasant even with being very busy. Also, my flight was delayed because of weather. I called to see if I could stay another night, but at a discount. The representative on the phone was VERY helpful and I did get a discount which is appreciated.
June 26, 2012
Rated 1 out of 5 by RHDLaw Don't stay here
No hot water. Mold in shower. Cramped. Noisy. One of 3 worst places I've ever stayed, one of which was an Army barracks.
November 5, 2011
Rated 2 out of 5 by Dan762 Not recommended
The restaurant staff, food, and prices are completely unsatisfactory. The front desk staff is inadequate.
There is no wifi in the rooms.
There are no restaurants close to the hotel.
Carpet, paint, etc. in the hallways are old and tired.
Parking charges were included but required me to have a ticket validated every time I came back to the hotel. Inconvenient.
The recliner chair in my room had a lot of stains. Another guest told me the chair in their room was also stained.
No refrigerator in the room. The AC made loud noises when it started and stopped.
The bed was pretty comfortable.
September 17, 2012
Rated 2 out of 5 by PMBPhD Service Has Fallen Even Further
I have been staying at this property for three years and have watched the rooms deteriorate and service become non-existent. Ditry dishes remained in the hallway all night plus two hours after being complained about. My bed had broken support and the toilet would not flush. The bed was never fixed nor was I offered the opportunity to move and the toilet took two calls to the front desk to have it fixed. The computer and printer, for boarding passes, was down. Lastly noone manned the front desk overnight. I called down at 1am to set a wake up call and the phone rang for almost 10 minutes.
October 10, 2012
Rated 2 out of 5 by JDB67 Very substandard for a Sheraton Property
The only good thing I can say about this hotel was that it was available, at a reasonable price. To give you a bit of context, I am a longtime Starwood frequent traveler, and have stayed in Starwood properties all over the world.
The room I had at the Four Points Philadelphia airport (Rm 340) had to be one of the worst maintained I've ever been assigned. The room I was assigned was a handicap accessible room, (which makes this poor condition even more egregious), even though I am able bodied. The large wheelchair accessible bathroom was not well cleaned. The sink in the bathroom was stained and virtually clogged. The shampoo, bath gel, conditioner dispensers in the handicap shower were all empty. The light on the desk did not work. The clock radio was flashing 12:00A so the time was not set. There were virtually no plugs to attach a laptop and phone charger, (I guess someone there thinks that handicapped people don't travel on business or use technology). No newspaper was delivered to the room. Now that I'm thinking about it more, perhaps the room was designed for blind guests. On a positive note, the bed complete with down pillows was very comfortable.
The computer in the lobby was not operating to allow me to check in for my return flight. The staff seemed put off when I asked them to check me in at the desk. The breakfast was another big disappointment. No buffet and the menu was outrageously overpriced. I ordered the continental breakfast and the muffins and danish were uniformly stale. On the plus side the coffee was fairly good, and our server was friendly.
September 24, 2012
Rated 2 out of 5 by CoconutSue Was not happy with this stay
This hotel was disappointing. The room was run down, the A/C unit was hanging out of the wall, and was very loud. It was not consistent with temperature. When it was running it got very hot, and as soon as it stopped, it got really cold. The bathroom was a mess, old, the trash can hid rusty toilet hose, and the shower faucet was loose off the wall. We booked this room as a stay and park, and when we returned to the airport on our way home, we waited 45 minutes in 18 degree weather for a shuttle. 3 shuttles passed us, saying they were full and we had to wait for another one.
February 18, 2013
Rated 5 out of 5 by Warden Philly Airport Hotel
Four Points PHL Airport was a pleasant surprise after a very long day. The Front Desk Employee was quick and efficient. I appreciated the fact that she pointed out that they had issues with the printer and that I could utilize the printer next door at the Sheraton Suites, which I did. They were also most kind to me when I did this. When checking out, the employee asked if I had time for breakfast as my rate did include it. She said the gentleman in the restaurant would take good care of me and it would be delicious. She was right on both accounts! The staff at this property does an excellent job with interacting with the guests. Even the lady cleaning the lobby offered me a paper while I awaited the shuttle to the airport. I would absolutely return to this property!
November 28, 2014
Rated 5 out of 5 by Bamaslama Excellent for the area
The Philly airport area is not the best place to stay other than the convenience. I have stayed here twice in the last several months for business. Rooms were clean and comfortable. Both stays were excellent. This past stay really set the bar for the property.
I was in a hurry to check out and left my iPad at the bar. I didn't realize it until much later that evening and I called the hotel's lost and found with no luck. On my way back to Philly the next day I stopped by to check again. The lady at the front desk (Kenya, I think), said she had been holding on to it personally hoping I would stop in. She really went out of her way to find me and have it ready when I returned. She and the rest of the staff really kept it safe and was concerned how they could get it to me.
Thanks to the staff for everything.
July 25, 2014
Rated 1 out of 5 by amb0120 Won't make the same mistake twice.
I often write complimentary reviews, and rarely if never negative ones, but I feel it important to express my frustration with my stay at this hotel. There is no wireless access in the rooms, and no place to work in the lobby which has the only wireless access. The rooms have been updated, but are not clean. The bathroom has had a cosmetic makeover. The tiles and grout are dirty, the floors are dirty and you cannot open the closet door without hitting the door closer on the entrance door.
June 26, 2012
Rated 5 out of 5 by jmbug1957 Staff helped me to forget the day I had
Lousy day of work. Arrived needing a recharge. Desk clerk wonderful and helpful. Arranged shuttle so that I could return rental car early to avoid early am hassle. Friendly, courteous and kept a smile on her face evan as some jerk tried to cut line then, stole snacks from snack shop right next to the check in desk! Even provided me with a buy 1/get 1 free drink coupon for the restaraunt/bar. Will stay again.
August 4, 2014
Rated 4 out of 5 by DenverSPGGold Helpful staff, convenient for overnight airport stay
I was unsure what to expect from this hotel based on past reviews but it fully met the needs of our family of five for a one-night stopover between flights. I would not hesitate to recommend it to those with similar needs.
The hotel is as close to the PHL airport as physically possible and shares shuttle buses with the Aloft and Sheraton Suites which allows them to offer frequent service. The drivers were extremely friendly and helpful and we really appreciated this.
There are minimal dining options within walking distance unless you want to eat at one of the other adjacent hotels. Although McDonald's, Pizza Hut, Ruby Tuesday and other restaurants and grocery stores are less than 2 miles away it is not possible to walk to them due to lack of sidewalks and freeway traffic. Fortunately the shuttle driver was willing to drop us off at McDonald's and later pick us up - a huge help with our three kids.
There is also a large open lawn and beach volleyball court next to the hotel that would be great for kids if you were staying more than just one night.
September 5, 2014
Rated 2 out of 5 by CK66 Underwhelmed
As an SPG member I expected better service and recognition. There really was no recognition. I had to ask if there were any perks. I was given 125 points. No breakfast or parking included. I also explained that the TV didn't work and got a very lackluster "oh". I just came from another Sheraton the week before and received great service and recognition. I know it's a "Four Points" Sheraton but I still would like to see better service.
August 6, 2012
Rated 5 out of 5 by KittynMe Park & Fly
The staff was very pleasant & helpful. The room was clean, comfortable and nicely decorated. Using the park & fly feature was perfect and less stressful. We had an early flight and their hotel shuttle got us right to our gate in plenty of time along with assisting us with our luggage. We were able to leave our vehicle until our return. We will continue to book our next stay here again. It couldn't have been more perfect!
February 1, 2014
Rated 1 out of 5 by Janice No my idea of a Four Points
I have stayed in many Four Points Sheratons but this one did not meet my expectations at all. The lobby was fine and the bed was comfortable and clean but the bathroom and vanity were both suspect. These rooms have a really weird vanity configuration (out in the room) with no counter space. My drain didn't work and when I came back the second night they had disassembled it and left me a note I had to change rooms! The LAST thing I wanted to do! The HVAC in the second room didn't work. It was stuck at 65 and it was 13 degrees outside! The carpet in both rooms was dirty and frayed. My door stuck and wouldn't automatically lock. The rooms - especially with two beds - are very small and cramped. It's an old hotel desperately in need of remodel. The staff was friendly but moderately competent. I would not stay here again. I only paid $119 but I'd rather pay $150 and get something cleaner.
January 9, 2012
Rated 2 out of 5 by Pt77 The hotel had pleasant staff.
The room was comfotable, but the toilet did not work and the dispenser was out of hair conditioner. We had to ask for a second bottle of water, since only one was provided for the two occupants. However, we were kindly given an additional two. The cream that "did not need refrigeration" was curdled. To pay for a yogurt in the loby, one had to stand on a long line at the front desk - not worth it.
September 11, 2012
Rated 4 out of 5 by FuninPhilly loved it!!
I came in town for 1 night. The front end staff was EXCELLENT & went out their way to help locate stores for me to recieve MoneyGram last minute. The bellhop even drove me to my destination & waited. I will definitely come back to this location. The room was clean & bed was extremely comfortable. I wish I had time to try the food on site, but overall my stay was enjoyed thanks to them!!
May 12, 2012
Rated 5 out of 5 by MarkAZ Extended Stay
The staff are the best part of this hotel. Besides being extraordinarily accommodating, they are friendly, never a cross word and quick to respond. The rooms are clean and nice and updated (other than the bathroom sink). The only negative comment is that the swimming pool is cold in August. Free shuttle to airport to catch the train to downtown Philly was a fantastic amenity.
September 6, 2013
Rated 2 out of 5 by Forbusinessandpleasure I like cost effective not cheap
I stayed at this hotel awaiting an early morning flight from PHL. The location is very convenient for this. My Platinum status was not recognized, no club floor (they have none) no enhanced room, no perks. This hotel is in the same complex as 3 other SPG hotels, I would choose this one last in the future.
Staff was very pleasant and helpful, making my stay more enjoyable
October 24, 2012
Rated 2 out of 5 by DrDel worst Sheraton experience ever
I can't believe this facility is part of the SPG program. Among problems: front desk never picked up phone when called; shuttle from airport was late and overcrowded; ice machine was broken; before making reservation online, I called to ensure they had food service on-site--when we arrived, all food service had closed; room was noisy
August 8, 2012
Rated 1 out of 5 by Runnergirl Would not stay here again
The staff at thist hotel, from the shuttle driver to the front desk was horrible. The room was worse. The bathroom grout and drain was disgusting and the shower didn't work properly. I had to take a cold shower. And, there was no hairdryer in the room. The place is dumpy and needs to be completely renovated.
March 8, 2013
Rated 5 out of 5 by MMLM NICE AIRPORT HOTEL
HOTEL & STAFF WERE GOOD. ATE AT RESTAURANT AT THE HOTEL AND WAS DEFINATELY OVERPRICED AND THE PORTIONS WERE EXTREEMLY SMALL. A BIT CONFUSING GETTING TO HOTEL AND DIDN'T WANT TO VENTURE OUT DURING RUSH HOUR (S) TRAFFIC. WOULD RECOMMEND ORDERING PIZZA
June 23, 2014
Rated 2 out of 5 by joelue Fire Alarm
We experienced a fire alarm and had to leave the hotel at 1130 pm and there was no compensation for running down from the 5th floor. a nightcap would have been nice or something.....
Could not get into the pool with our room cards so we went to Philly downtown...No help with getting there cheaply
September 2, 2012
Rated 2 out of 5 by ChiMama Pool was GROSS
I made the mistake of going into the pool and was totally disgusted. It felt like I had jumped into a pool of slime and when I came out I had a slimey film thoughout my entire body. So gross!!! I ran to my room to take a shower as fast as I could.
June 16, 2014