Rated 2 out of 5 by SueK59 Sup Par compared to other Four Point hotels
Checking in took almost 40 minutes, there was no preference for SPG members. The cleanliness of the hotel was not up to Starwood standards and there were many teenagers and other young adults just hanging all over the lobby furniture with no adult supervision.
September 5, 2012
Rated 5 out of 5 by Breezer Clean & convient
The hotel room was clean and convient to the airport. The free shuttle was great, it runs every 20 minutes. We were surprised with the $12.00 over night parking. You do not have a fee if your car is there less than 2 hours. We would use again.
August 8, 2013
Rated 5 out of 5 by jenshi NIce room for couple
This is a wonderful facility, great for romantic couple get away,the only downside is to get to the hotel from highway is not easy, other than that, I would highly recommend this one to couples, room and bed are very comfortable.
January 4, 2012
Rated 1 out of 5 by Dave28 Incompetent Staff
I recently stayed 9 nights in this hotel for business. The first couple nights there was a dog in one of the rooms and the thing barked all night. The room they had the dog in was close to the elevator instead at the end of the halway so everytime someone got out of the elevator the dog barked....it kepts me up for a couple nights. Also I do the "going green" deal where if you put the sign on the door they dont clean your room and you get a $5 coupon instead. Well the first night i didnt get the coupon under my door the 2nd night i didnt either. So I went to the front desk and asked them if they handled things differently than the other Hotels. The young lady said I should get the coupon under the door like I thought. Everynight went by I stayed 9 nights and i never got 1 coupon under the door and i went down to the front desk 5 times and asked where the confusion was. Also they charge you to park there I think it's silly they charge you $7per night to park when you're already paying $100 a night to stay with them. Why do they have to nickle and dime you?
February 12, 2013
Rated 3 out of 5 by Gfmems The mattress and parking cost
The mattress on the bed in my room was very lumpy and lopsided. It either needs a new mattress in that room, or at least the mattress needs to be flipped and evened out. It was very UNCOMFORTABLE!
The last two times I have stayed at this hotel before leaving on a vacation, I have not had to pay parking fees because of my gold Elite status. This time, the person working the desk didn't know anything about it and insisted on charging parking fees or gave me the option of canceling that reservation and trying for a "park and fly" reservation...for which I could not use points and might not get a reservation. STAFF NEEDS TO BE MORE KNOWLEDGABLE!
May 12, 2013
Rated 1 out of 5 by Customer78 Mattress out of service
First of all the room was not clean, and the mattress was broke and out of service. Make no excuse b/c It is really hard to miss that when you change your bed cover.
December 15, 2012
Rated 4 out of 5 by Harley1 Very Friendly Staff
All associates are friendly and attentive to guests. Breakfast was included in my rate and it was excellent. I had a pleasant stay and would return.
August 25, 2012
Rated 2 out of 5 by Ron56 Hotel needs some work.
Sorry to have to write this review. Was expecting so much more for being a "SP" hotel. Some paint and some new accent pcs. does not change an old Hotel to a up to date facility. After the lobby, it was disappointing. Elevator moves so slow, as does the staff in the Breakfast area. Opening our door to our room was shocking to me when the strip fell right of the door. One good thing was we were able to keep our car on the premises till we arrived back from our trip. I can only hope there is more work going to be done to this hotel to bring it up to par. Will continue to use "SP" hotels, but hope to find them in better shape than the Four Points.
August 1, 2012
Rated 5 out of 5 by Steph13 My go to hotel
I stayed here the nights before and after a flight. Really good for me. It will be my regular hotel for Philadelphia airport.
July 29, 2012
Rated 5 out of 5 by kramop great staff
I had to stay here because I lost my connection flight. The hotel was nice and clean and the staff was super friendly
November 2, 2013
Rated 5 out of 5 by RDID Very bright and comfortable
Guest room was nice and clean. Bed was very comfortable. Good stay overall.
September 20, 2012
Rated 4 out of 5 by berettac This hotel is closed to the airport
Room was very big. I was upgraded as Platinum and this is nice.
December 6, 2011
Rated 5 out of 5 by CJ37 Airport hotel
Good experience, clean, pleasant bar area
April 2, 2014
Rated 5 out of 5 by Kevin815 The hotel met and exceeded all of my expectations
Very clean, comfortable, and professional.
March 18, 2013
Rated 5 out of 5 by Warden Philly Airport Hotel
Four Points PHL Airport was a pleasant surprise after a very long day. The Front Desk Employee was quick and efficient. I appreciated the fact that she pointed out that they had issues with the printer and that I could utilize the printer next door at the Sheraton Suites, which I did. They were also most kind to me when I did this. When checking out, the employee asked if I had time for breakfast as my rate did include it. She said the gentleman in the restaurant would take good care of me and it would be delicious. She was right on both accounts! The staff at this property does an excellent job with interacting with the guests. Even the lady cleaning the lobby offered me a paper while I awaited the shuttle to the airport. I would absolutely return to this property!
November 28, 2014
Rated 2 out of 5 by Tbrown38 Wasn't happy at all
When I booked my reservation, I advised the Operator that I only wanted to make my reservation if they had room availability in the am. When I arrived, the woman at the front desk said that she wasn't sure why they told me that as check-in was at 3p. I explained to her that I'm aware of the time of check-in but I only booked my room based on what I was told.nShe then asked me if I was staying for the night or for the day. I'm not sure what that was about as it shouldn't matter as I paid for a one night stay.... I wasn't too pleased with her attitude although they were able to accomodate me an hr later after I had arrived. I also wasn't too happy with the room decor. The room colors were dark and gloomy. don't think I'll be staying at that location again
February 13, 2012
Rated 3 out of 5 by PMBPhD Hotel Going Downhill
I have been a regular and frequent guest at the Four Points over the last three years. I have watched the service level and rooms deteriorate over that time.
My observation is the operational staff just doesn't care. My room door stuck, the tv didn't work and maintenance could not fix it, the toilet didn't flush well. However on top of it room service trays with food and dishes are left in the hallway for hours at a time.
Despite me being a gold member, I was forcedto wait to check in and out since no one was manning the "preferred" desk.
The local management knows of the problems but cannot seem to effect any changes.
April 22, 2013
Rated 3 out of 5 by ARTXFL Newly renovated?
This hotel was, in theory, renovated. My carpet had massive brown stains which I hope were only coffee.
The bed though, was one of the best I'd ever slept in.
Bathroom, very small. This is an old hotel that is trying to be brought up to standards that I would deem a Four Points should be. I wish I'd have stayed with my other branded hotel though.
The front desk was BEYOND terrible. The receptionist basically didn't care if I was there or not. She was ok once I got her to do something; but was not really interested in being pleasant and customer oriented. The second shift crew was much better; but after the reception of the first, my attitude went down the drain.
October 21, 2012
Rated 3 out of 5 by CaViking Room Not Clean
The hotel is in general an average airport hotel. The bar and food is average to good. The last trip was especially bad when it comes to my room. The room wasn't cleaned properly. The drawers had last guest stuff still in it, there was lots of hair on the floor and the used soap was still in the shower. Pretty disgusting I think. I called the front desk to get the room just cleaned up some but they couldn't help. They did offer to change room, but that means I had to pack all my stuff again without their help etc. Because the bed had new linens I decided to sleep the night. So not a high mark for the hotel.
July 18, 2014
Rated 2 out of 5 by DumbFound NOT TO MY STANDARDS
Three rooms were reserved this weekend for a couple of friends and myself. All three were disappointed in the maintenance and upkeep of the hotel. I arrived to have a maintenance person still completing some sort of room repair, however I had to reconnect the link to the toilet flush in the back of the toilet. The maintenance cart was still sitting beside the room the next morning. One of my buddies had to make a maintenance call on a problem in his room. Oh a toilet plunger sat in the hall way for forty eight hours. We all laughed, when they looked at me and told me to never book a Motel 6 for them again. The sad part is, I had much higher expectations of Sheraton property!
December 13, 2012
Rated 4 out of 5 by Mrlee45 Great Hotel---Mediocre Food Service
I was pleasantly surprised with the accommodations and the hotel, overall! My room was well appointed, clean and the bed was just super! The disappointment came from the restaurant. The wait time for meals was nearly intolerable and some of the wait staff was, very simply, incompetent! While I've seen wait-staffs that do not write down your order they are usually very efficient. This person did not write the order---in fact, he forgot what I asked for. Were it not for another food service associate, the experience would have been a disaster! Waiting to get a meal was 30 mins--others were also waiting a comparable amount of time. Bad commentary to an otherwise excellent hotel.
August 21, 2013
Rated 3 out of 5 by tonyJ517 heading in the right direction
My wife and I stayed here for an Anniversary get away and I had called to make sure we would get a nice room that was not half renovated as there had construction , was given a nice suite but the furniture had mold and beverage stains and ceiling had water stains and cracked popcorn ceiling , the bar had limited hours and the lite fare food for dinner or snack was sub par ...The best thing about the hotel was the staff . I did contact the GM and hope to hear what was done so the next traveler would not have to deal with stained and molded .furniture
October 24, 2014
Rated 4 out of 5 by mslady718 My Experience At The Sheraton
The only problem I had was I requested a refrigerator for my medicine and it wasn't in my room. I called the ext # 610 or 600 about five times no answer then I dialed 0 and explained it to the young lady that answered and as I was explaining it she is blowing in the phone like I disturb her and didn't want to hear it she then transferred me to the front desk. The young lady that bought up the refrigerator she had an attitude she knocked the refrigerator so many times against he wall I didn't think it was going to work and said if she got hurt she was suing. They really need to be trained a lot more. The front desk was awesome I wish I could name the two young ladies that assisted me.
August 12, 2013
Rated 2 out of 5 by alih0728 Disappointed
I have statyed at this property a few tmes and this time my experience was less than stellar. My room the night before my flight did not appear to be very clean and the tv did not work. The walls were so thin I could barely sleep becuase the room next to me had their tv on loudly all night. The night I stayed at the end of my flight was incredibly small. I could barely open the closet due to the placement of the bed, there was no soap in the bathroom and the towels felt like straw. Not the experience I have had at 4 Points Philly Airport in the past.The dirver on the way to the airport was driving crazy and was a miserable person and felt like he was completely disgusted about his job.
January 24, 2013
Rated 4 out of 5 by PM70 LeeAnna, front desk, went above and beyond!
On the last night of my stay I realized I lost my pen, a Waterman. Though not an expensive pen it was a gift and I had it for 12 years. Retracing my steps I could have lost in the Shuttle Bus or high tables in front of the bar. I called the front desk and explained the situation to LeeAnna. She quickly checked the area by the bar and told me she would call me back after someone had a chance to check the Shuttle Bus. Not only did she call back but she informed me she would also check the bus herself later on. Unfortunately the pen was not recovered but LeeAnna was sympathetic to my situation and made me feel every effort was made to locate it. I would like it if she is recognized for her efforts.
February 10, 2013
Rated 3 out of 5 by Azil Nice Overnight Stay
The staff at the front dest set the tone for an enjoyable stay. They were truly welcoming as I checked-in after a long day of work, weather delays and a cancelled flight. They even proactively provided me with amenities due to lost luggage. Their kindness could not have come at a better time. The room was nice and comfortable for a Four Points. The bed was great. I would stay again.
The only thing I made notice of was unclean carpet in the elevators (kids in hotel) and the hideous brown color of the freshly painted hotel room doors. It took some muscle to push open the door and close the door due to the paint job and the swelling of the door. It didn't impact my stay, but it was not appealing to they eye.
July 5, 2014
Rated 1 out of 5 by WMKJr Wake up Sheraton...
Worse experience ever!!! Staff was awlful, as was the hotel. I can't believe Sheraton would associate their name with this property, or the staff. Reserved a king bed (my wife broke her foot and we ABSOLUTLY needed the room), got confirmation, paid in full, and even called to advise that we would be a late.... When we got there -- no king bed and we were told they were completely sold out and couldn't help us. Funny, didn't say "boo" when I paid for the king room in advance!!! Double charged for parking as well! This is my 5th bad experience with Starwood in one year -- NEVER AGAIN!
May 24, 2013
Rated 4 out of 5 by MaeWest Front Desk Service Supreme
My early morning flight required a stay close to the airport. I dropped my bags off at the front desk man who stowed them behind the desk while I left to return my rental car. Some two hours later (yes, I got very lost) he welcomed me back, checked me in with my Gold Card SPG services and helped me take my bags up to my room. His courtesy and responsiveness to my needs was just the best.
Only two shortcomings in this stay were the quality of bath towels (thin) and the room service breakfast started too late in the morning for me to have room service prior to leaving for my flight.
November 25, 2013
Rated 3 out of 5 by Platinum13 Very basic
This hotel provides the basic necessities for a breif stay. Location convenient not much in the area no eating establishments . The room was very basic. The lights in the bathroom were dim and both the ceiling and the bed lamps were out. The door to the room did not secure when I left the room .I discovered this after returning to the room after going to the lobby and the door was ajar. Thank goodness I hadnt left the property or the door would have been open the entire day while I was gone. . I had to pull the door shut each time I left the room. Thats a major security flaw. .
September 9, 2013
Rated 3 out of 5 by kk1970 Staff on Vacation??
Had issues with food from restaurant and TV in room. Could not get a hold of anyone at front desk or Room service. Had to leave multiple messages on Front desk voicemail to which I never received a call back. I had to speak to the General manager in order to get my issues resolved post visit...
March 11, 2012