Four Points by Sheraton

Four Points by Sheraton Philadelphia Airport

  • 4101A Island Avenue
  • Philadelphia,
  • Pennsylvania
  • 19153
  • United States
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Rated 3.1 out of 5 by 183 reviewers.
Rated 2 out of 5 by review unlike all other four points by Sheraton this one has no information about the facility or nearby stores. the office chair in the room is old with surface leather material broken and missing, room 545. other four point has complimentary breakfast, first, I was informed yes, then when I arrived, it was no complimentary breakfast. it affected my schedule. It was a disappointment. I think spg standard is not met at this facility. August 23, 2013
Rated 3 out of 5 by Value ok, substandard service and facility There were a few disappointments, including no wifi in the room, a really avg Philly cheesesteak (expect better in PHL), a broken glass on the floor under my table adjacent to the lobby that no one seemed interested in cleaning up and had to wait 40 minutes for a shuttle to the airport (one driver told us a shuttle was coming when we asked him only to find out it was him 20 minutes later. Very disappointed on multiple fronts. June 10, 2012
Rated 3 out of 5 by Very close to the airport The location of this hotel is great if you're looking for something close to the airport. Cleanliness, staff, and amenities all meet expectations as to where Four Points hotels seem to match up against others. It would have been nice if there would have been tea and coffee available in the lobby. The only accessible pool is outdoors and it closes at 9 pm which is unfortunate for guests arriving with a late flight. July 28, 2013
Rated 4 out of 5 by Ussually good, but not this time This time I had unfortunate experience. Heat did not work. I discovered it late at night and was to late to call anybody. About 1 am dog started to bark next door, wake me up and could not sleep after that. Night before I advised that I am expecting FeDex package early and needed as soon as it arrives. Nobody informed me about package arrival next morning. This time I am very disappointed with my stay at Four points. November 30, 2012
Rated 3 out of 5 by Not bad Hotel needs a little attention. December 6, 2013
Rated 3 out of 5 by Not what we paid for! We paid more than we usually would for a hotel and expected much more than we got. The hotel was supposed to have WI-FI. It did if you wanted to sit in the lobby without electricity. We had two double beds and one was falling through the frame so if you laid on the bed you felt like you were falling off. Front desk staff bordered on rude. I'll be looking at the competition for next weeks trip. Deeply disappointed. October 30, 2012
Rated 4 out of 5 by Airiport Shuttle Service We did wait about a half an hour for the shuttle to pick us up at the airport and made three phone calls to inquire when the shuttle would arrive. We were very tired after a long travel day and were anxious to get home. November 18, 2013
Rated 4 out of 5 by Good room, due for some renovations Went to Philly for a one night trip. Hotel lobby and fitness center were both very impressive. However, when I got to the floor the hallway was dark and reminded me of something from a horror movie. The room itself was nice, but the bathroom and sink definitely need to be updated to match the rest of the room. Overall great stay, great price, decently renovated but some improvement still needs to be done. March 9, 2013
Rated 3 out of 5 by Great hotel in a pinch The lady at the front desk staff (Kionna) is awesome!! They really saved me by finding a room for me when my flight out of PHL was cancelled. I was disappointed that my room was unclean upon check-in. At 3 am in the morning, I was too tired to wait for someone to clean my room. When I complained to the staff at the front desk in the morning, they didn't offer any compensation. I was disappointed by that. October 7, 2012
Rated 2 out of 5 by Not as advertised While this hotel was very convenient to the airport and the staff was extremely nice, it is a bit run down. Rooms are pretty bare. My biggest disappointment was that their website said they had a resturant. They have a space in the lobby with a bar that serves 3 salads and 3 sandwiches. I picked this hotel so that I would not have to go anywhere else to eat as I had an early Saturday morning flight out. April 28, 2013
Rated 4 out of 5 by Comfortable and Friendly This hotel was a comfortable fit with a friendly staff. The room was adequate, although the bathroom was a bit small. Enjoyed the Happy Hour that offered complimentary food an drinks! Only drawback was parking. I travel a lot and have stayed at many hotels and this was the first time I've been charged to park! As an SPG member I thought the fee would be waived. Not the case! All in all a pleasant stay. February 22, 2013
Rated 3 out of 5 by Overall hotel seems a bit old / stay was just 'okay' First off, I had a clean and quiet room, which really is a enough. That said, some 'nits' * no closet (just an armoire and it was a little 'creaky' / doors didn't close well) * tight fit - my king bed left little room between bed and furniture where TV was * low ceilings throughout hotel. I asked and the building is ~20 years old and it feels like it, despite what has likely been fairly recent updates. April 30, 2012
Rated 3 out of 5 by a bit dated but a fine stay We were on the 5th floor. The room is a little tired and can use some TLC. The bed was comfy as expected. The A/C worked perfectly. I used SPG points for my stay so it was worth it. There is a $12 per day parking fee. I think that is a bit outrageous as the lot is only for the SPG hotels. SPG should really consider complimentary parking for guests not doing a park & fly. The location is near the airport and about a 10 minute drive to Citizens Bank Park. There is nothing in the immediate area as far as restaurants, shopping, etc. We used the pool and it was a nice area. Only drawback is the noise from I95 but there is nothing you can do about it. I have stayed here before and will stay again as the SPG points makes it very affordable. As an aside, if you are looking for a great diner not too far (about 10 min drive) away, be sure to check out the Penrose Diner. You will not be disappointed! August 5, 2013
Rated 1 out of 5 by Very unclean and dissatisfied The carpets in the hallways were stained, the elevators were dirty, my floor hallway smelled of garbage. My room carpets were stained, the desk chair was ripped and torn in many places. The sitting chair was stained. The bed skirt was dirty and stained in many areas. This hotel should never be listed as a 3 star hotel. October 21, 2013
Rated 1 out of 5 by Would not recommend Was not happy with lodging, uncomfortable bed and pillows, hearing the ICE machine outside the room all night very disturbing. not many amenities at all. November 19, 2013
Rated 2 out of 5 by staff needs hospitality training pre-paid online for two room. only one receipt was emailed. I called back to ask for receipt for other room. the staff who answered the phone is impatient and not helpful at all. November 15, 2013
Rated 2 out of 5 by Needs upgrading and attention to details the couch was broken. the desk chair was torn in several places. no attention to detail. Breakfast was excellent - great cook. November 20, 2013
Rated 3 out of 5 by Disappointing The bed pillows in my room did not have pillow cases. I requested that this be fixed. After two hours it had not been addressed. I made a second request. Four pillow cases were delivered to my room, which I myself had to put on the pillows. They gave me the tools to fix the problem myself rather than fixing the problem. Food selection in the hotel restaurant is very limited. August 12, 2012
Rated 2 out of 5 by No internet for 3rd time This was my 3rd stay at this hotel, and the 3rd time that I had no internet connection in my room. First couple of times, it was bad cabling, and I was at least able to log in down in the lobby. This last time, the hotel was out and I has to go over to the neighboring sister hotel to conduct my business. Not sure I can risk booking a 4th visit in the future! December 24, 2012
Rated 3 out of 5 by Nice staff poor room This is a budget hotel but the desk chair in my room shoudl have been in a skip not a hotel room. Overall drab and uncared for with some lightbulbs not working - too tired to bother to get sorted. On the upside the reception staff were loveley and very helpful. October 16, 2013
Rated 4 out of 5 by Good Value Overall I was happy with my stay at this hotel. There was easy access to highways and a quick jump to the airport. My room was spacious and included a small refrigerator. Although the hotel is updated, the carpets, elevator and hallways looked kind of worn and dirty, but the fitness center was clean and the pool was well kept. July 22, 2013
Rated 2 out of 5 by ok for $50 TV didnt work, (sound only) bar has limited amount of drinks, every floor states "vending and ice" but when you go to the location there's only ice, only place to buy pop is right by reception with limited to cola products, kitchen closes at 11 so at 10:50 you can not buy any food any more! September 12, 2013
Rated 2 out of 5 by Outdated furniture. Rust in bathroom... My room was down a long hallway on the 3rd floor. When I walked into my room, everything seemed okay. Then, I noticed the back of the desk-chair falling apart. In the bathroom, there was some rusty features. The toilet had a weak flush. The ergonomics of the temperature control needs work. Sure, it was warm enough near the bathroom but it was too cold near the desk. There was a temp control setting that let me be comfortable at the desk but then it got too warm in the bathroom. It took me 5 calls to the front desk with 10 rings or more...on the 6th call, someone picked up on the 2nd ring. If they were busy, pick up and ask if I wanted to hold! Don't let 52 rings go by before answering! Once the front desk picked up, they were able to call for a taxi that I needed. The taxi arrived promptly so I left a big tip to the taxi driver but none for the front desk. The bed was comfortable. The gym was average but decent if you know what you're doing. Vending machines for snacks are not on every floor...none on my floor. I had to walk down to the main desk and they informed me to try the 2nd floor. The shuttle service is a hit or miss. At checkout, I was told the shuttle to the airport came every 20 minutes and that I could wait for it in the lobby. I was told the driver would come in for the passengers. It was chilly out and there were 2 others sitting in the lobby waiting. For some reason, I didn't trust this and didn't want to miss my flight. After a few minutes, I took my bags and walked outside and waited in the cold. Sure enough, the shuttle driver pulls up a few minutes later and I get on-board. I thought the driver would proceed to get out, walk into the hotel, and call for the others waiting for the shuttle in the lobby. He didn't do that. He simply took off. I was lucky to not trust this Hotel's service and waited for the shuttle in the cold just so that I didn't miss my flight. December 6, 2013
Rated 3 out of 5 by For a brief stay in Philly This property is close to the Phila. airport and South Philadelphia. It is ideal for an overnight stay and the beds a very comfortable. Staff is polite and the lobby is spotless. October 21, 2013
Rated 3 out of 5 by average The room was clean, large & what I expected. The hotel seemed dirty though, the elevator and hallways were always filthy and the exercise room had dirty towels lying around and no clean ones available to use. That is of course a problem that guests create but I expected the staff to be a little more on top of this. October 10, 2012
Rated 4 out of 5 by Perfect for PHL Nice property, comfortable rooms, responsive staff. Perfect for PHL but not to visit the city. Good value for money. I will stay here again in my future trips to Philadelphia. October 20, 2013
Rated 1 out of 5 by Ready to change hotels the first night Gentleman that delivered room service was delightful. All other staff need training. Front Desk & Room Service didn't answer phone despite numerous phone calls daily. Front desk also had customers with issues practically every time I passed the desk (morning/evening#. Two staff members seemed to often be needed per customer. Had to wait long each time I needed to get a parking ticket validated. I called to report broken curtains upon room arrival; was told engineer would be sent up right away and he never showed in the 4 days I was there. Snack section near front desk was not replenished and preactically empty. Breakfast at restaurant was good but it felt like I was pulling teeth to get the worker to give me an estimate of how long it would take. #Had to know if I had enough time to order and eat before leaving for airport.) Room Service menu is very limited. Other than the gentleman that delivered room service none of the other staff ever smiled. Got the sense they all hated their jobs. September 17, 2012
Rated 4 out of 5 by Good for Weekend Trip The rooms were slightly smaller than I expected, so I would recommend this hotel for shorter stays. I was also shocked to see the condition of the carpet; it was in need of a good shampoo. Other than that my stay was very nice. The staff was very pleasant and helpful. August 12, 2013
Rated 4 out of 5 by Great hotel, but... I am dedicated to my fitness routine. The fitness room is good, but needs fans or better air circulation. Additionally, small sweat towels are really needed and a few magazines for those who want to read verses watch TV. A few small improvements would make fitness facility much better. November 16, 2012
Rated 3 out of 5 by Breakfast needs improvement I usually get cold cereal and fruit, but one box is not enough. The thought of paying $12 for 2 small boxes of cereal led me to order the continental breakfast. Big mistake! I received one small, stale danish and 3 mini muffins that were ordinary at best. Why not have one large, freshly baked muffin instead of 3 that look like they came out of an Entenmann's box?The "seasonal fruits" turned out to be a small portion of sliced strawberries that looked like they were past their prime, and were served in a plastic cup. Everything looked like it was just picked from the refrigerator and plopped on a plate. Totally uninspiring and unimaginative! The waitress charged separately for coffee and juice, which is supposed to be included in the price of the continental breakfast. I brought this to her attention and she fixed the bill. Then, when I check out 30 minutes later, the breakfast charge was still not added to my bill. It took another 10 minutes for the waitress to log it in so the bill could be updated. June 9, 2012
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