Rated 4 out of 5 by MaeWest Front Desk Service Supreme
My early morning flight required a stay close to the airport. I dropped my bags off at the front desk man who stowed them behind the desk while I left to return my rental car. Some two hours later (yes, I got very lost) he welcomed me back, checked me in with my Gold Card SPG services and helped me take my bags up to my room. His courtesy and responsiveness to my needs was just the best.
Only two shortcomings in this stay were the quality of bath towels (thin) and the room service breakfast started too late in the morning for me to have room service prior to leaving for my flight.
November 25, 2013
Rated 2 out of 5 by JaneDoe112013 Needs upgrading and attention to details
the couch was broken.
the desk chair was torn in several places.
no attention to detail.
Breakfast was excellent - great cook.
November 20, 2013
Rated 1 out of 5 by Carolyn87 Would not recommend
Was not happy with lodging, uncomfortable bed and pillows, hearing the ICE machine outside the room all night very disturbing. not many amenities at all.
November 19, 2013
Rated 4 out of 5 by KTKG Airiport Shuttle Service
We did wait about a half an hour for the shuttle to pick us up at the airport and made three phone calls to inquire when the shuttle would arrive. We were very tired after a long travel day and were anxious to get home.
November 18, 2013
Rated 2 out of 5 by Carolyn87 Not impressed
I am a Starwood member. This is the worst hotel of the system that I have stayed in. The staff was not helpful when we asked questions regarding restaurants or when we inquired about late checkout. I booked three rooms for this stay and one of them was filthy. I asked my friend to report it, but she wouldn't. How embarrassing when I rave about the hotels Starwood provides.
November 18, 2013
Rated 2 out of 5 by jay47 staff needs hospitality training
pre-paid online for two room. only one receipt was emailed. I called back to ask for receipt for other room. the staff who answered the phone is impatient and not helpful at all.
November 15, 2013
Rated 5 out of 5 by kramop great staff
I had to stay here because I lost my connection flight. The hotel was nice and clean and the staff was super friendly
November 2, 2013
Rated 3 out of 5 by ANNA2 For a brief stay in Philly
This property is close to the Phila. airport and South Philadelphia. It is ideal for an overnight stay and the beds a very comfortable. Staff is polite and the lobby is spotless.
October 21, 2013
Rated 1 out of 5 by KS954 Very unclean and dissatisfied
The carpets in the hallways were stained, the elevators were dirty, my floor hallway smelled of garbage. My room carpets were stained, the desk chair was ripped and torn in many places. The sitting chair was stained. The bed skirt was dirty and stained in many areas. This hotel should never be listed as a 3 star hotel.
October 21, 2013
Rated 4 out of 5 by Neoteros Perfect for PHL
Nice property, comfortable rooms, responsive staff.
Perfect for PHL but not to visit the city.
Good value for money.
I will stay here again in my future trips to Philadelphia.
October 20, 2013
Rated 3 out of 5 by topcat3 Nice staff poor room
This is a budget hotel but the desk chair in my room shoudl have been in a skip not a hotel room. Overall drab and uncared for with some lightbulbs not working - too tired to bother to get sorted. On the upside the reception staff were loveley and very helpful.
October 16, 2013
Rated 5 out of 5 by Denk Excellent hotel
We wanted to stay close to the airport with shuttle service. Did not expect the hotel to be that great, but to our pleasant surprise, this hotel provided a place to relax and have a good night sleep. Room was excellent. They even had free drinks and appetizers.
October 11, 2013
Rated 2 out of 5 by Moe1111 Not the bargain we thought it was when we booked it
Our recent stay at the Four Points by Sheraton Philadelphia Airport was average at best. Our room appeared clean. The one thing that stood out like a sore thumb and took away from the whole look of the room was the desk chair that was ripped in several places on the seat back looking like it was retrieved from a dumpster. We don't spend our visits in the hotel room, so it wasn't until very, very late in the evening when we noticed that the TV received about 3 or 4 channels in total. The next day the rep at checkout told us we could have called for maintenance. I told her that we aren't comfortable with strangers in our room after midnight fixing anything. We were ready for bed, not visitors. The room should have been occupant ready. Why aren't little things like this checked by the hotel staff between checkouts? The worst part about this hotel is the $12.00 parking fee. This has recently doubled. It was bad enough at $6.00, but $12.00 has given us every incentive to stay away.
October 3, 2013
Rated 1 out of 5 by robnsarah Will not stay here again!
We stayed at this hotel on Friday, September 20, 2013 and Saturday, September 21, 2013. Really it was only one day because our flight into town was delayed and we didn't arrive at the hotel to check-in until 4am on 9-21-13. We left our room on 9-21-13 around 1pm to go to downtown Philadelphia to do some sightseeing and when we arrived back at our hotel room around 7:15pm at night our room door on the fifth floor was left open! When we left at 1pm our bed was unmade, out trash cans were dirty and our towels were used. When we returned our bed was made, our trash was emptied and we had new towels and toiletries. The metal bar in the door was left out leaving the door open. My boyfriend and I both had work computers and confidential files from work in our room along with all of personal travel items. Our trip to Philadelphia was for work and we were in town from WI with no vehicle access. Everything we had was supposed to be secure in the hotel room and it was not. We were very disappointed with this and furthermore with how the situation was handled when we brought it to the attention of the hotel staff. All we got were a bunch of "I'm sorries." We even needed to request that a report be filed with security. Isn't that the first thing the staff should have suggested?? We requested follow up from a hotel manager on Saturday night and again this morning when we left. We still have not heard from anyone. We are lucky that nothing was taken from our room but can't help think 'what if' and the liability that could have been the fault of the hotel staff who left it open. Very disappointed that nothing was offered to us besides an apology. We will not stay here again!!
September 22, 2013
Rated 2 out of 5 by xxxx77 Bad service even for Four Points
Staying at Four Points, I don't expect some kind perfect personal service, but some basic level of service would be nice. Such as, if I left a bag earlier and came back later in the night to check in, I shouldn't be expected to wait 30 mins for someone at the hotel to come and get the bag, and then have the person who get the bag expect me to pay a tip. Also, TV doesn't work well, had to turn on and off several times for it work. Being nice, I call downstair to tell them it's fixed and they don't need to send someone up. Instead I was scolded by the front desk, who says "I told this would work...". Yeah, thanks, I'm the idiot here, instead of you putting in bad TV in the room. I'm sure the "manager" on the forum here will write to apologize, but I bet nothing will came out of it. Have very low expectation if you stay here.
September 22, 2013
Rated 5 out of 5 by Susie16 Great stay
My husband and I stayed here on a recent Friday evening as we had an early flight Saturday morning. We were greeted promptly and professionally at the front desk. Our room was spacious and the bed was very comfortable. Although the carpet in our room was stained, the room was very clean overall.The hotel shuttle was great and was able to get us to the airport without any stress of being late. We will stay here again the next time we have an early flight from the Philly airport. The ability to leave our car in their secured parking lot as part of their room package is an added bonus.
September 19, 2013
Rated 2 out of 5 by chrisd78 ok for $50
TV didnt work, (sound only) bar has limited amount of drinks, every floor states "vending and ice" but when you go to the location there's only ice, only place to buy pop is right by reception with limited to cola products, kitchen closes at 11 so at 10:50 you can not buy any food any more!
September 12, 2013
Rated 3 out of 5 by Platinum13 Very basic
This hotel provides the basic necessities for a breif stay. Location convenient not much in the area no eating establishments . The room was very basic. The lights in the bathroom were dim and both the ceiling and the bed lamps were out. The door to the room did not secure when I left the room .I discovered this after returning to the room after going to the lobby and the door was ajar. Thank goodness I hadnt left the property or the door would have been open the entire day while I was gone. . I had to pull the door shut each time I left the room. Thats a major security flaw. .
September 9, 2013
Rated 4 out of 5 by MinnieLou Great Service
Unexpected overnight in Philly due to plane mechanical problem. Welcomed by friendly staff. Room comfortable. Restaurant food and service were excellent. Shuttle free.
September 6, 2013
Rated 5 out of 5 by MarkAZ Extended Stay
The staff are the best part of this hotel. Besides being extraordinarily accommodating, they are friendly, never a cross word and quick to respond. The rooms are clean and nice and updated (other than the bathroom sink). The only negative comment is that the swimming pool is cold in August. Free shuttle to airport to catch the train to downtown Philly was a fantastic amenity.
September 6, 2013
Rated 4 out of 5 by Jmack48 The hotel is comfortable
The hotel is clean, bedding very comfortable but not enough conveniences such as microwave or refrigerator in the room. Great customer service at the front desk and the maid service.
September 3, 2013
Rated 5 out of 5 by skydog724 Great Stay
I had a great stay even though I didn't get to spend a lot of time in the room but it was very comfortable.
August 30, 2013
Rated 5 out of 5 by History28 Perfect Choice for Park and Fly
Normally I use Newark or LaGuardia airports for travel, and frequently use park and fly packages at those airports. After staying at the Four Points, I am definitely considering changing airports for travel. The staff here were very professional and helpful, and both breakfast and dinner were delicious and reasonable.
When I use an airport hotel, I want a quiet, clean room with easy hotel shuttle service to and from the airport. The Four Points Hotel does an outstanding job on delivering those expectations at an affordable price.
August 24, 2013
Rated 2 out of 5 by jwchou review
unlike all other four points by Sheraton this one has no information about the facility or nearby stores. the office chair in the room is old with surface leather material broken and missing, room 545. other four point has complimentary breakfast, first, I was informed yes, then when I arrived, it was no complimentary breakfast. it affected my schedule. It was a disappointment. I think spg standard is not met at this facility.
August 23, 2013
Rated 4 out of 5 by Mrlee45 Great Hotel---Mediocre Food Service
I was pleasantly surprised with the accommodations and the hotel, overall! My room was well appointed, clean and the bed was just super! The disappointment came from the restaurant. The wait time for meals was nearly intolerable and some of the wait staff was, very simply, incompetent! While I've seen wait-staffs that do not write down your order they are usually very efficient. This person did not write the order---in fact, he forgot what I asked for. Were it not for another food service associate, the experience would have been a disaster! Waiting to get a meal was 30 mins--others were also waiting a comparable amount of time. Bad commentary to an otherwise excellent hotel.
August 21, 2013
Rated 5 out of 5 by JT1947 Great Staff
I've stayed at the 4 point hotel on my last 3 trips. I find the staff to be very help full and the room to be clean and comfortable. My only complaint would be the shuttle to the airport. On my last trip the shuttle was so over crowded we had at least 10 people standing in the walk way. Should be a way to sign up the night before on what time you are leaving for the airport and if needed put a 2nd shuttle on. Other than that a great stay and I will continue to use your hotel.
August 14, 2013
Rated 4 out of 5 by mslady718 My Experience At The Sheraton
The only problem I had was I requested a refrigerator for my medicine and it wasn't in my room. I called the ext # 610 or 600 about five times no answer then I dialed 0 and explained it to the young lady that answered and as I was explaining it she is blowing in the phone like I disturb her and didn't want to hear it she then transferred me to the front desk. The young lady that bought up the refrigerator she had an attitude she knocked the refrigerator so many times against he wall I didn't think it was going to work and said if she got hurt she was suing. They really need to be trained a lot more. The front desk was awesome I wish I could name the two young ladies that assisted me.
August 12, 2013
Rated 4 out of 5 by MiaCoupon Good for Weekend Trip
The rooms were slightly smaller than I expected, so I would recommend this hotel for shorter stays. I was also shocked to see the condition of the carpet; it was in need of a good shampoo. Other than that my stay was very nice. The staff was very pleasant and helpful.
August 12, 2013
Rated 5 out of 5 by JESUS123 The hotel rooms are comfortable and clean
Excellent hotel, with clean rooms and professional and friendly staff.
August 11, 2013
Rated 3 out of 5 by Joe140 Happy overall
Room was very comfortable. Some common areas needed updating/cleaning. Front desk staff and cafe staff need to be trained in professional manners.
August 9, 2013