Rated 3 out of 5 by Rxch Shuttle sucks
Stay was acceptable and expectation of a budget hotel. Needs improvement of shuttle bus to/from airport. Both times were significantly late. The 20 minutes intervals are more 30 mins. So plan your trip because they don't have enough buses to deliver this promised service
November 15, 2012
Rated 2 out of 5 by Days88 Issues
Paid about $30 more than others traveling n our party. Had to call maintenance to get them to fixed the end table and desk light. The bathroom fan didn't work and the TV came on twice during the night. Overall a less than acceptable experience. Won't stay there again.
January 27, 2014
Rated 4 out of 5 by MiaCoupon Good for Weekend Trip
The rooms were slightly smaller than I expected, so I would recommend this hotel for shorter stays. I was also shocked to see the condition of the carpet; it was in need of a good shampoo. Other than that my stay was very nice. The staff was very pleasant and helpful.
August 12, 2013
Rated 3 out of 5 by topcat3 Nice staff poor room
This is a budget hotel but the desk chair in my room shoudl have been in a skip not a hotel room. Overall drab and uncared for with some lightbulbs not working - too tired to bother to get sorted. On the upside the reception staff were loveley and very helpful.
October 16, 2013
Rated 4 out of 5 by Raider32 Hotel stay
The room was very clean. Staff was friendly. Was worried about the location because I am not from the area but it is in a safe and nice location. I could see the airplanes leaving from my window. Would stay again. Close to downtown and Eagles stadium.
December 17, 2012
Rated 3 out of 5 Watch where you walk!
Crumbs and garbage thru out the room. At first I thought it was a joke but then realized it was just a very dirty room. Since it was about 1 am after a long drive I didnot complain or want to move to another room. However I will never stay here again.
April 18, 2013
Rated 3 out of 5 by K888 Loud Heating System
We had a room next to the elevators on a Saturday night. We had inconsiderate guests talking loudly outside our room at 2 a.m.. The heating/cooling system would come on with a very loud bang so if you're still awake, this bang will startle you.
April 9, 2013
Rated 1 out of 5 by mcdk Needs Improvements
1. Mildew in the room.
2. No soap at the wash basin. Requested from the reception counter, but never got it.
3. The head board at one of the beds was falling off the wall, and was leaning against the bed.
May 25, 2014
Rated 4 out of 5 by hamelin89 good location
clean close to airport restaurant can do better
July 25, 2014
Rated 4 out of 5 by Deb54 Wake up call
The room was comfortable and clean. The toilet seat was loose and needs to be replaced. I did not receive the wake up call that I requested. Fortunately woke up in time!
I'm very happy with the stay and park package that I received
March 16, 2013
Rated 4 out of 5 by WhatFor Good Stay for the Price
Everything was as it should have been. Previous stay included no hot water for a shower. The staff allowed us to change to a two bed room without problem.
Liked the stay and park offer.
June 3, 2014
Rated 4 out of 5 by Jwonginsf Clean, simple, but needs in-room wireless
Rooms are clean, very simple, nice bar. The room has free internet but only through the USB port. Today people have iPads and tablets, which do not have USB ports. It runs on wireless. You can only get wireless in the hotel lobby.
November 10, 2012
Rated 1 out of 5 by Kyle11225 Stained Carpet, Broken Boxspring and Weak Apology
My Room Had Stained Carpet AtThe Foot Of One Bed. The Second Bed Had A Broken Boxspring (Clearly Broken Previously)
They Only Thing I Received Was A Weak Apology From The Receptionist....When She Took My Money For Parking.
September 8, 2012
Rated 4 out of 5 by mich parking at hotel
I felt it was disgraceful that I was charged 7.00 to park. And each time I went in and out there was issues with the ticket machine. And was charged, although they did refund me back for being overcharged,, it was am annoyance.
March 27, 2013
Rated 2 out of 5 by Tom9999 Loation good, rooms iffy
The sink is in the room hallway, not in the bathroom. It's in a tight space. If there are two of you, it's nice to have access to the sink. However, if one is sleeping, using the sink will wake them up.
The lighting is poor.
January 18, 2013
Rated 4 out of 5 by ChiMama Overall Very Nice Place to Stay
Although I do highly recommend the hotel. I did have a problem with the Business Center computer not working my enitire stay there and no one seemed to care even after I made a complaint about it. It shoud have been fixed.
November 20, 2012
Rated 5 out of 5 by TThatch Manager Properties and Facilities
This is a terriffic hotel with an exceptional group of management and staff. I travel approximately 40 to 45 weeks a year and it is always a pleasure to stay at the Sheraton PHL airport because the staff is so terriffic.
January 14, 2013
Rated 4 out of 5 by Hanner Poor Maintainence
Water temperature control in shower was inoperative. Could not get hot water, room 237
July 13, 2014
Rated 4 out of 5 by KTKG Airiport Shuttle Service
We did wait about a half an hour for the shuttle to pick us up at the airport and made three phone calls to inquire when the shuttle would arrive. We were very tired after a long travel day and were anxious to get home.
November 18, 2013
Rated 1 out of 5 by fflick Extemely Disappointing
I reserved this hotel because I had a very early flight the next morning. I booked the room less than a month before arriving. I then called the day before to confirm parking rates and restaurant hours because I would be arriving later in the evening. I was told $9 per day to park and that the restaurant was open until 11pm. Upon arrival I was told the parking was $12 per day and the restaurant closed at 10pm. When I mentioned that the day before I was told $9 she claimed they changed it just that very day. I asked about the shuttle schedule. She was unable to tell me a time - just every 15 mins and that I should just come down 15 mins before I want to leave. I was then asked if I needed a wake up call which I arranged. I then called before going to sleep to confirm the wake up call. The alarm clock in my room didn't work so I couldn't use it as back up. I was assured I'd receive the call. The call never came. The shuttle process was very lengthy and by no means a 10 min ride as promised. I missed my flight. The hotel did absolutely nothing correct. I will not return.
May 8, 2013
Rated 4 out of 5 by Joe135 Clean Room and Good Service
The room inside is clean;
but sometimes no daily room service, and no refrigerator inside the room
July 4, 2014
Rated 2 out of 5 by CanuckTraveler Close to airport
As you would expect from a Four Points this property is a no frills option if you are staying a night or 2 but wouldn't want to stay any longer. Close to the airport, downtown and all Philly sports complex's.
November 27, 2012
Rated 4 out of 5 by kamij One night.
Beautiful interior and lobby. Very open. Complimentary fruit at front desk. Bed was awesome! Nice desk ,plenty of drawer. Different lay out with sink outside room Very clean. Decent water pressure of shower.
May 2, 2013
Rated 3 out of 5 by brian999 Poor all around
When I got to my room the bed looked like someone had slept on it, and there was no remote control for the TV.
I did not receive an itemized bill at check out. Also having to pay for parking is a rip-off.
May 8, 2013
Rated 1 out of 5 by Azee Stained bedsheets
bed sheets had stains, soom had a bad odor
July 16, 2014
Rated 4 out of 5 by rtd309 Great overnight stay
Spent one night before leaving on a early morning flight. Great facility and good service. Great to be able to have a good night's sleep before leaving on an early morning flight. Very convenient.
September 22, 2012
Rated 5 out of 5 by 1958 Needs improvement
A very tired facility that needs updating. Noisy a/c unit and traffic noise. Mattress was worn out and needs replacing. Bathroom floor was dirty as was the tub.
May 20, 2014
Rated 5 out of 5 by BobbyC Great for the traveler !!
We have used this hotel many times when flying out of Philadelphia, great staff and we have notice the same faces every time we go back which is really nice to see a familiar face.
Bob & Zitta
January 15, 2014
Rated 2 out of 5 by rlm28 Hotel Staff Showed a lack of knowledge
This hotel i wouldn't recommend to a dog...it was just that horrible. It started with the front desk manager know knowing how to add my spg number to my account. Then another front desk employee said she would add it to my profile...that never happened. Upon my check out..i asked the front desk manager to do it...he said it was to complicated and he didn't know how and he would hath to contact your corporate office to add the spg memebership number. The hotel rooms wall paper was falling off..esepcially in the bathrooms. The sink water wouldn't drain at all...it would just stand for hours before he went down. The cleaning staff took my don't disturb sign off my door on purpose in order to know & awake me from my sleep to say its housekeeping..the funny thing is that i called the front desk around noon telling the staff to let housekeeping know that i didn't need any service..but i guess they didn't get the memo or the call!! The van shuttle to the airport upon checking out was 20min late...it came at 12:50pm instead of 12:40pm.. This is just unacceptable esepcially when i have a plane to catch!!
November 20, 2012
Rated 4 out of 5 by Bryan1973 Hotel could use updating
The bed was comfortable. Free water was nice. TV was HD and had good quality. Could use power outlets near bed for phone charger. Overall good experience but the hotel is showing its age.
December 15, 2012