Rated 3 out of 5 by CaViking Room Not Clean
The hotel is in general an average airport hotel. The bar and food is average to good. The last trip was especially bad when it comes to my room. The room wasn't cleaned properly. The drawers had last guest stuff still in it, there was lots of hair on the floor and the used soap was still in the shower. Pretty disgusting I think. I called the front desk to get the room just cleaned up some but they couldn't help. They did offer to change room, but that means I had to pack all my stuff again without their help etc. Because the bed had new linens I decided to sleep the night. So not a high mark for the hotel.
July 18, 2014
Rated 4 out of 5 by hamelin89 good location
clean close to airport restaurant can do better
July 25, 2014
Rated 1 out of 5 by TC20141977 Who hangs a mirror there?
Right when you walk in the very narrow door (with your bags over your shoulder) is a HEAVY 'hung' full length mirror. Popped off and almost fell on my 6 year old. Who hangs a mirror there?
And the window shades twist fell off as soon as I touched it.
And access to the pool is impossibly confusing going through service tunnels with very heavy exterior doors (to pinch little feet).
Overall, this was the dingiest Sheraton we've stayed in - but the prices for food were 'four star'.
Surprised this hotel meets the requirements for the 'Sheraton' brand.
July 18, 2014
Rated 4 out of 5 by mambo05 family vacation
location of hotel is right by airport and has shuttle service to airport no extra charge,gated facility as for being recognized as a spg member,i received a regular room ,last time i stayed i got a room that had spg on it and it was quiet and spacious
July 21, 2014
Rated 1 out of 5 by Gregorio46 Disappointing Starwood Experience
We had a one night stay at the 4 Points Sheraton at the Philadelphia Airport. The hotel did not measure up to the quality that we expect of a Sheraton. Aside from the bed, appearance of the rooms wasn't of the highest quality. The carpet in the hallways was severely worn. The worst experience was dinner in the restaurant/bar. The service was poor, perfunctory. The furnishings were cheap; worse than diner style. The walls and floor were dirty. I was served a martini with very small (chickpea-sized) olives that had no taste. I had an expensively priced meal ($22) of meatloaf and mac and cheese. The meatloaf had a sauce that tasted like it came out of a bottle. The meatloaf had no taste. The mac and cheese was plain, no character, "out of a box." I'm sorry to be so critical, but something just needs to be done about this hotel. (However, Front Desk staff was friendly and competent).
July 18, 2014
Rated 1 out of 5 by Azee Stained bedsheets
bed sheets had stains, soom had a bad odor
July 16, 2014
Rated 3 out of 5 by Azil Nice Overnight Stay
The staff at the front dest set the tone for an enjoyable stay. They were truly welcoming as I checked-in after a long day of work, weather delays and a cancelled flight. They even proactively provided me with amenities due to lost luggage. Their kindness could not have come at a better time. The room was nice and comfortable for a Four Points. The bed was great. I would stay again.
The only thing I made notice of was unclean carpet in the elevators (kids in hotel) and the hideous brown color of the freshly painted hotel room doors. It took some muscle to push open the door and close the door due to the paint job and the swelling of the door. It didn't impact my stay, but it was not appealing to they eye.
July 5, 2014
Rated 4 out of 5 by Hanner Poor Maintainence
Water temperature control in shower was inoperative. Could not get hot water, room 237
July 13, 2014