Rated 5 out of 5 by jmbug1957 Staff helped me to forget the day I had
Lousy day of work. Arrived needing a recharge. Desk clerk wonderful and helpful. Arranged shuttle so that I could return rental car early to avoid early am hassle. Friendly, courteous and kept a smile on her face evan as some jerk tried to cut line then, stole snacks from snack shop right next to the check in desk! Even provided me with a buy 1/get 1 free drink coupon for the restaraunt/bar. Will stay again.
August 4, 2014
Rated 3 out of 5 by Okray Disappointment
We selected this hotel for its proximity to the Philadelphia airport and for the fact that there was a pool. Although the hotel room and services were adequate, the pool amenities were non-existent. There were no towels available for the pool, I requested them and after 30 min decided to follow up. The towels had been left INSIDE without any notice to us. Additionally, NO recognition was made as to our Gold Starwood status. Only because of its convenience to the airport would we return.
August 12, 2014
Rated 2 out of 5 by Shen1973 Not satisfied.
Did not meet my expectation. Sheets were stained. Toilet was leaking. Will not go back.
August 14, 2014
Rated 5 out of 5 by Bamaslama Excellent for the area
The Philly airport area is not the best place to stay other than the convenience. I have stayed here twice in the last several months for business. Rooms were clean and comfortable. Both stays were excellent. This past stay really set the bar for the property.
I was in a hurry to check out and left my iPad at the bar. I didn't realize it until much later that evening and I called the hotel's lost and found with no luck. On my way back to Philly the next day I stopped by to check again. The lady at the front desk (Kenya, I think), said she had been holding on to it personally hoping I would stop in. She really went out of her way to find me and have it ready when I returned. She and the rest of the staff really kept it safe and was concerned how they could get it to me.
Thanks to the staff for everything.
July 25, 2014
Rated 4 out of 5 by CS073014 Hotel has great location
I have stayed at this property a few times. The location is perfect if you need to be at the airport. I like the option to forgo maid service in lieu of SPG points. My only issue was the airport shuttle. I work for a travel agency and was meeting groups at the airport, so I relied on the shuttle service to get there, but there were 2 times the shuttle didn't show up when scheduled. I ended up missing some groups because of it. This was on August 3rd in the morning.
August 8, 2014
Rated 1 out of 5 by DissapointedDirector Pure Crap
I paid for 3 rooms for 2 days at a cost of over $850 and was so disappointed in the hotel, staff and service that I will never stay at this hotel and maybe any SPG hotel moving forward.
I am the Director of Production for a major Broadcast Group that owns over 260 TV stations across the US. My crew, as well as many other company sales, production and promotion employees, travel frequently... I myself travel over 2 1/2 weeks out of every moth... true Road Warriors. I am seriously thinking about recommending to our travel department that we do not book any SPG properties if possible, due to more than a couple of recent experiences (Mainly) in the Philly area involving multiple SPG chains. It seems that at most of the "MID LEVEL" SPG properties that I try to check into, my SPG club account information is never easy to find, the lobby areas are deceivingly nice (as the rooms and hallways have been dirty, even filthy and disgusting) and the room service employees have disregarded my request for privacy almost every trip. I do not appreciate someone entering a room that I am paying for and moving my things around while I am not there, when there are clearly tags hanging on my door stating that I do not require service or wish to be disturbed. This past trip, they even had a program where you can deny room service and get a special point reward. Both cards (Points reward and Do not Disturb) were hanging on my room door handle. No attention was paid to this request and both tags were removed and placed back inside of my room, and everything that I had left out in my room was moved and disturbed during the room cleaning process... And as far as I know, I didn't even receive the bonus points...
While this is surely the first time I am complaining about these issues, I have absolutely experienced these enough times in the past to be over SPG properties!
August 11, 2014
Rated 1 out of 5 by i080054 Poor service on the basics
Waited 5 minutes to check-in, you advertise craft beers every where but the bar had very poor selection, food in restaurant was awful, no receipt under door on departure day had to wait another 5 mins to get one at front desk. Breakfast service was non-existent. There was an issue with the drain in the sink in my room, they were in and out to fix it 4 times. I can't think of anything positive to saya about my experience at this hotel.
August 7, 2014
Rated 4 out of 5 by themadzins Nice Airport Hotel
This is a great place to stay if flying out of PHL. It is also a great place to stay if attending Phillies of Eagles games. Great location. It is not that good of a location if you plan to be in the city of Philly as it is a bit removed. We stayed here to see a concert. Easy to travel back and forth to the sports complex.
Excellent value if you use SPG points as we do!
Rooms are good. It does show some wear and tear but is still clean.
Parking is a huge drawback at $12 per night.
August 4, 2014