Rated 4 out of 5 by Inbsat24 Great Hospitality
Staff is excellent. Services are great and the ambience is excellent.
March 24, 2014
Rated 5 out of 5 by Boudin Simple, Neat and Accomodating
Had a long stay in this hotel for business. Staff were very friendly right at the start of my stay and it stayed that way till I checked out. There are many positives about this hotel. The breakfast, for one, was awesome. Wide variety. Sumptuous. The manager as well as the waiters take note of what you had the previous day so that you don't have to ask every time. The location of the hotel is also a major attraction. With walking distance to both the metro lines, restaurants, shopping and even the Dubai Museum. The hotel is also right next to a super market so you don't miss a thing away from home. Overall had a great stay and would love to visit again.
March 5, 2014
Rated 5 out of 5 by Dee703 Great Hotel
The hotel staff was very courteous and helpful. The room was spacious and very clean. I only stayed here one day/night, but the service I received left a lasting impression on me. I will definitely stay here again when I travel to Dubai and I will also recommend it to my friends/family.
March 21, 2014
Rated 5 out of 5 by busterkeaton very good service,... excellent breakfast
the hotel got a very good service, nice rooms, very clean, nice pool
March 22, 2014
Rated 4 out of 5 by M0use72 March Trip
The reception staff are attentive and helpful. A very fast check in and check out. The room was made ready early and I also left my luggage - which was quick to retrieve. I was dissappointed to leave as they were fully booked - I am returning for a further stay within a week.
The variety of options for eating out is also wonderful.
Breakfast was very quiet and again the variety of options was wonderful
March 10, 2014
Rated 4 out of 5 by Mye006 This hotel is wonderful.
Much better visit this time than last. I was not surprised by the prices of the mini-bar because it was empty. When I requested the fruit gift, I was told I had to wait until the next morning. Great staff at desk.
March 12, 2014
Rated 5 out of 5 by Sach87 Convenient Hotel
Stayed in this hotel just for one night. Very professional staff at the front desk.
Got an early check in..
Room was spacious and very comfortable.
Used the restaurant only for breakfast and it was good.
Really apreciate house keeping team as they are always quick when ever i request for something.
Hotel location is perfect for those who want to explore the City. Very near to metro station, creek and bus station.
Special thanks to Rahul for all his help.
March 5, 2014
Rated 2 out of 5 by Upsetguest I had a roach in my wedding suite
I had a roach in my wedding suite bathroom and the toothpaste pack was having an expired date of over six months I had to separately ask for my bathroom slippers. I informed the managers on duty and they said they will contact me for this in convenience and no 1 cared to get in touch. Mr Mohan was the night manager next day and hey said his co manager will get in touch but no 1 cared to do so. This type of service in a executive suite on my wedding day is a shame I also took pictures for this issue
December 17, 2011
Rated 3 out of 5 by KFS67 Ok hotel ok location
Rooms are ok, hotel facilities ok, nothing fancy. Restaurants and buffet breakfast is good, Location ok, quite central.
March 1, 2014
Rated 4 out of 5 by Gibber Wonderful staff
All staff were so nice to me. From check in to breakfast to the cleaners.
I enjoyed the Indian restaurant.
March 1, 2014
Rated 3 out of 5 by eric2005 Poor AC in public areas
The staff were excellent. Only the concierge was abrupt once when I wanted a metro schedule. He was helping a long winded guest. He smiled and said to wait however the wait was too long so I left. Later I discovered that the metro schedule was on a rack next to the concierge desk. Don't know why he didn't just hand it to me but maybe it was a misunderstanding. Other than that he was helpful. All other staff were excellent, especially the friendly Indian chef from Calcutta. The problem that I encountered was very poor air conditioning in the lobby and public areas. About 25-26 C. (this was confirmed by the manager). They told me that there was a problem that they were working on but after three nights it never got better so I avoided these areas as much as possible. I wonder if the temperature is not normally set high to save money. A pity as there were few restaurant options in the area and I didn't want to sit in an uncomfortable place. AC in my room was very poor when I arrived however two technicians came and adjusted it so there was no problem after that. Free WIFI in public areas but uncomfortable temperature discouraged lingering. Convenient to metro - just a few minutes walk down the street. Metro goes to airport by the way. Small but pleasant pool and sunning area. The plus of this hotel is the friendly accommodating staff.
November 9, 2011
Rated 5 out of 5 by drfk Another Home In Dubai
A right place to stay in Dubai . Staff is very professional & services offered are up to the mark. According to my experience, i found it very comfortable and felt myself in safe hands as soon as i reached to the hotel entrance. From concierge to the front desk associates & from housekeeping to restaurant staff, everyone is well trained. Every time you call in to the hotel from outside, you experience a very warm welcome from the staff. Last but not least, the hotel duty managers are always there to assist you and they reflects very professional attitude in handling the guests issues.
February 7, 2014
Rated 5 out of 5 by Kly137 Excellent property
I've stayed at many Four Points properties in the US before and this one by far exceeded my expectations in terms of the rooms and staff. Everyone was incredibly friendly and welcoming. I got upgraded to a suite, which I had never seen before at any other Four Points property. The free breakfast buffet was also very nice and had a good selection for the type of hotel. Overall, location to the metro was good too, only a few minutes walk away. I would definitely recommend this property in the future for a more budget option in Dubai with a great value.
February 10, 2014
Rated 5 out of 5 by ht1988 Nice hotel, with friendly staff
We were satisfied with the hotel. Everything met our expectations. Only the bed was a bit too soft to our taste.
February 24, 2014
Rated 5 out of 5 by Dubaifun Excellent facility and services
Hotel staff are very professional and helpful. Hotel room is roomy and modern.
January 1, 2014
Rated 3 out of 5 by Spiritark Would stay elsewhere if >1 night
I arrived to find I had a suite upgrade and some nice dessert amenities waiting for me upon arrival. So that was a pleasant surprise.
Room in general was great because it was a suite. Not sure what it would be like if it were the standard room. The shower-and-bathtub was a little small and felt claustrophobic especially for a slightly taller person like myself. I had to bend my knees slightly just to bathe.
Location is just alright but not fantastic. I would have picked properties closer to the city center if I were here for more than a day.
January 9, 2013
Rated 5 out of 5 by Moe99 Great Hotel
I visit Dubai quite often, and I have stayed other hotels, but this has become my preferred location. I've enjoyed my stay, the staff would give you that warm hospitality and excellent service. The rooms are comfy and clean. The location is great, it's in between 2 metro stations. I would definitely come back..
February 13, 2014
Rated 4 out of 5 by DubaiTraveler815 great convenient hotel
There are a number of wonderful things about this hotel: It is very close to two metro stops in Dubai, close to the airport, close to the creek - a great place to take an evening stroll. The rooms are fantastic and have lots of draws and shelves. The bathroom has a nice deep bathtub and shower, lots of shelves if you have many items.The shower has a window into the room, odd as it sounds helps make the room feel bigger. This is a great business hotel and very convenient.
October 24, 2012
Rated 4 out of 5 by Vinu My loyal hotel
For the past so many years i stay regulary in four points sheraton ( 90 % time in Bur Dubai). I love this hotel for the staff and the service. But i just realized when i book via travel agents i dont get any SPG points :)
from 2007 until now i cannot show a single incident which i felt like i am not treated well. Really appreciate the staff members and the management.
February 10, 2014
Rated 5 out of 5 by Beesho Very good location and reasonable price
Very good location and reasonable price
February 13, 2014
Rated 2 out of 5 by KFS67 Not impressed, but location is ok
Its an ok hotel, rooms are ok, but they dont make you feel as appreciated as you woudl like to, and dont go out of their way to try to make you come back.
Hotel also has a serious problem with their septic, the rooms have an awful smell from drains. My first room was horrible, changed room it was still bad. My collegaue had same problem so clealry it is a major problem for the hotel
June 13, 2013
Rated 5 out of 5 by Tulicki Welcome back
My second stay met the expectation I had departed with upon my first visit. It was wonderful to be welcomed back when getting off from the taxi and from then on, all over the hotel. The staff is phenomenal in their anticipatory attentiveness to customer needs. They simply sense what serves you in any moment. Mr Waseem, Ms Mercy, Mr Musician , especially, excellent work
October 15, 2012
Rated 3 out of 5 by Mustafa Decent Hotel
I stay a lot in Dubai but this is the first time I decided to try this hotel. I liked the price tag and since am an SPG member I knew it is rare to go wrong with SPG hotels. I was pleased with the hotel. For the price tag, it is great. The room was nice and clean. I did not try any of the restaurants but they looked decent.
My only bad experience in this hotel was the car valet. The hotel is on a main street with non stop traffic and they only have a very small car entrance that can easily be blocked by one car. The couple of times I did use the valet, it took for ever. I finally decided to park on my own in the hotel parking which is decent (once you find it. It is hard to find). The parking entrance is the same as the staff entrance which is a nice experience.
January 25, 2014
Rated 5 out of 5 by mikimail8 friendly, delicious .. just perfect
For an excellent value for money, this hotel offered me comfort and impeccable service!
Staff helpful, smiling and friendly, very welcoming and always ready to help you. (even though there may be little moments of rushes, sometimes being a victim of their success;-)
Royal breakfast! All kinds of bread, chocolate, oatmeal, fresh fruit, Indian dishes, noodles, delicious fish, chicken finely seasoned, and a cook at your disposal to cook an egg you just as you wish.
Good food at night, whether curries or Western dishes, lasagna, delicious steaks of meat or fish, with a good glass of beer or (belgian!) wine, for a fair price with a staff on the lookout for your wishes!
A super comfortable room, internet connection correct. The view is not great but we are not in Dubai to watch the city from the window;-)
Well located. A small supermarket 30 m where there is anything you want, regular taxis, I never had to wait more than 2 minutes. The subway is around the corner, ATMs 50m
January 27, 2012
Rated 5 out of 5 by SohailGG The stay was fulfilling
The hotel is well located and has all the practical features desirable by frequent travelers. It would be 100% complete if the visa on arrival and airport pick and drop can be provided
October 29, 2012
Rated 5 out of 5 by Jackley123 Hotel location is great
It was our first visit, and we really like the location of the hotel. Excellent service as well.
December 31, 2012
Rated 5 out of 5 by deba good location
Easy access to train services and walking distance to the creek area.
June 3, 2013
Rated 5 out of 5 by Jimellie Great service, fantastic room
We chose this hotel as a stop over during our trip from Melbourne to Amsterdam and it did not disappoint! We were welcomed by very friendly staff who also provided us with a cold drink while we checked in. The room was immaculately clean and very spacious and went beyond our expectations. We had ordered a cot for our 11 month old son which was bought up to our room within 5 minutes of our arrival. The hotel itself is located a 10 minute drive from both the airport and Dubai Mall and a taxi ride to both is about €10. I would definitely recommend this hotel to others and we would stay there again if ever in Dubai in the future.
March 2, 2013
Rated 4 out of 5 by Watani Great SPG recognition by pleasant staff
Upon check in was greeted by a very pleasant and helpful staff member who recognized me as a Gold Spg member and offered me a room upgrade. Room was spacious and comfortable. Location of hotel is also good.
January 26, 2014
Rated 5 out of 5 by Beyond2013 User Friendly Hotel Experience
Arriving 9.30pm, tired from our flight, our entry and room delivery was quickly managed at front desk and by porter.
Twin room was very crisp & clean. Operating the bathroom taps presented no problems. Lighting is minimal in room, as is the norm for most hotels, although lamps helped in key areas. No milk in fridge for a cup of tea was the only drawback, but a call to front desk would fix this. Breakfast offered full range & choice and was superb.
Dining room staff friendly and prompt to top up the coffee. Pool looked very welcoming, sadly no time to enjoy these facilities. Highly recommend for short or long stay as it is close to the monorail station and historic old town.
June 25, 2013