Rated 4 out of 5 by Bee2 Breakfast was superb
We found that this hotel was very good and met our needs. However our major drama was that having survived a very long overnite flight, booking in at 5.30am we were woken at 9am by the laundry man. Still half asleep he hurriedly gave him our washing. No paperwork was filled out. On return of the laundry we found that a mens polo shirt was missing. This was reported to management. Over the next 3 days we attempted to have the matter resolved. I had no hesitation in telling management that i believed that the hotel laundry man was responsible for the dissapearance of the shirt.
August 1, 2012
Rated 5 out of 5 by Harsh2554 Marvellous Stay...
Everything was good..
We are happy for choosing Four points...
November 21, 2013
Rated 4 out of 5 by Inbsat24 Location is ideal...
Great Hospitality and ideally located in the centre of city.
November 20, 2013
Rated 5 out of 5 by MahavirChougule This hotel staff has great hospitality & values for the guests
Staff of the hotel was very much motivated to welcome the guest & serve. The food was excellent though i am a vegetarian (Jain) person., Hotel staff very prompt to serve me such food.
November 12, 2013
Rated 3 out of 5 by Hela Bad swimming pool
The hotel swimming pool works till 10:00 p.m., so you can not go for a night chill in the pool or just to sit near the pool and have your legs in the water, because the doors are locked.
The bar in the swimming pool area is not working, so you can not have a cold drink at the pool.
Some hotels have a cooled swimming pool, this one does not have that and the water is 34 C, not comfortable.
Swimming pool is really small and shallow, 5 people max.
There is no sunshade or parasol in the swimming pool area, so it is impossible to stay at the pool for more than 10 minutes.
The beds have a really soft mattress, I couldn't sleep well.
The bathroom soups are low quality and hard for skin.
There were no slippers or bathrobe in the room.
The breakfast is really good.
June 27, 2013
Rated 5 out of 5 by arif Great features
Excellent stay. The hotel exceeds all my expectations and as always the staff are very gracious and helpful. Keep up the Good Work!!!
November 11, 2013
Rated 4 out of 5 by Ram1975 The hotel with best location
i was really impressed with the location of hotel which is on the bank street Bur Dubai with range of food options and metro close to the hotel makes it convenient to venture out. The staff is the very courteous lot when it comes to attending to customers. the only disappointment is cutlery like plates and spoon if requested is chargeable which i have not experienced in other sheraton. more amenities and activities should be introduced and encourage guests to stay in the hotel. Hotel should introduce reasonable sight seeing tours through tie ups as this will reduce the tension of guest searching for tour options. voluntary education of sight seeing can also be introduced by the hotel. overall the hotel is a excellent place, breakfast should be more innovative.
December 6, 2012
Rated 5 out of 5 by Ranaramesh Excellent Service
It was my first stay and they make me feel as much as comfort like home. The service was more than expected.
Keep it up ! Thank You.
November 8, 2013
Rated 3 out of 5 by mjm4doha value for money
Excellent room service food. If I would come back for any reason, it would surely be the handmade pizza!
all other amenities are very credible....
November 1, 2013
Rated 3 out of 5 by Archies2013 Smileys were less..
Rooms are good. The morning breakfast was good and the staff in the Promenade were very courteous. Very near to all the landmarks and taxi, metro easily available.
The staff in Antique Bazaar restaurant, the award winning restaurant, was really bad. I believed they lacked training on how to greet and meet people. In short, no smiles and a bit rough. Also reception required a bit of discipline.
So few if's and but's and I doubt whether I'll stay here again.
August 11, 2013
Rated 5 out of 5 by FirstVisit Excellent Customer Service
Everyone, at this hotel was pleasant and so professional and helpful in every way. They made my stay very enjoyable.
This was my first trip overseas and they made me feel safe and welcomed. I would stay here again and I would recommend this hotel to anyone.
Please make sure the management and staff get this review, they all really enjoy what they do and that makes everything so much better for the guest. All were so pleasant. Again thank you and please pass this message along to all of the staff.
June 27, 2012
Rated 4 out of 5 by AAUM This Hotel is Okay
Well, i was out mostly attending trainings so i didnt have enough time to enjoy the facilities as much as i would have wanted to. The restaurant comes highly recommended though. The room was very clean and i loved the bed but the view? No.
I would have loved it better if they had a steam room aside the sauna.
Also it will be nice if the hotel had someone at the door who can assist with cabs, its quite very stressful.
All in all, i loved that its near the Burjuman centre which i have come to adore.
March 15, 2013
Rated 3 out of 5 by Hemisha Good hotel, but very poor service
Four point Sheraton is a lovely hotel however the service from your staff was absolutely pathetic.
Your staff were not helpful at all.
To add on our flight was early in the morning and as a result we had to leave early. i was told that breakfast will be provided the next morning for us.
But to our surprise, the only thing we received was left over bread from the previous day. totally unacceptable.
Very unhappy with the staff and will not recommend this hotel to anyone.
January 30, 2013
Rated 5 out of 5 by SydneyTraveller2013 Comfortable and convenient hotel
The staff at the hotel are very friendly, polite and helpful. The room I stayed in was very clean and comfortable. The buffet breakfast was very good. The location is ideal, with a money exchange and ATM next door as well as a supermarket. It's also easy to get cabs from in front of the hotel. As a woman travelling on my own, I appreciated it when a staff member offered to hail down a cab for me too. I love the high standard of service and the cleanliness everywhere I went in Dubai.
May 16, 2013
Rated 5 out of 5 by Naresh31 STAFF
Thank you very much.
Really appreciate your sincere staff & management.
October 30, 2013
Rated 5 out of 5 by arif Very Friendaly staff and great features
Right from the time I stepped into the hotel to the time I left the staff was very helpful and friendly. The rooms were clean and provided with all the features. I must commend the Management for training their staff so well as they always made us feel we are home. I thank Patel for his coordination in making our visit so enjoyable and worthwhile.
September 30, 2013
Rated 3 out of 5 by Rob33 Changes
I'm a little dissapointed with my last stay. I've been staying there for about 2 years and this time, I had a guest and i was charged an extra fee for that when in the past I wasn't.
I think or I'm sure I will stay someone else, No other hotel charges for an overnight guest. I like the area in Burr but due to other charges that are been factored in, I will stay elsewhere. Thanks for the memories.
September 13, 2013
Rated 5 out of 5 by dpower Perfect Stay
The hotel and staff made my stay feel like I was at home. A four star hotel with five star treatment!! Check in/out easy and quick. Good location, short distance from the airport. Excellent breakfast buffet (good wide variety). Bar had daily drink specials and served green olives and nuts . The staff was always available and prompt to fulfill any request I had. The room service was tasty and fast for a resumable price. Internet fast and always available.
July 18, 2013
Rated 5 out of 5 by Sushil18 Ideal location & nice facilities
Four points Bur Dubai is easily accessible and very well located in a nice area; there are also metro stations on each side which is really great. There is a supermarket next to the hotel, which also turned out to be extremely convenient. The hotel has a very good Indian restaurant and the food served was exquisite. The hotel staff were very professional and always ready to help - it was a real pleasure dealing with all of them, and this really enhanced our hotel stay.
March 31, 2013
Rated 5 out of 5 by Muhammad Excellent service
Really a great hotel for good price. Good comfort, we stayed with 2 small children and enjoyed the stay. There was some noise from the restaurant below us during night and we got upgraded to a Starwood preffered guest room :-). Our son and father both had birthdays during the stay and we were surprised by a yummy chocolate cake in the room by the hotel :-)))) Really excellent service and very nice, helpfull and smiling staff both hotel staff and valet service staff.
March 18, 2013
Rated 3 out of 5 by MVDH 4 Points
I stayed recently at the four points hotel. I The location is fine, the front desk and breakfast staff were fine. I noticed that the bathroom had been renovated and was appropriately tidy. my concern was with the mattress. It offered no support. As a result, I slept on the side sofa, which allowed a flat surface. I would thus like a choice to have a harder mattress. After all, this is the most basic requirement of a hotel - to be able to sleep in the bed.
May 12, 2013
Rated 2 out of 5 by Dave Pay more attention to spg member profile
I was given a smoking room. I was so tired after the 14 hour flight that I did not notice when I arrived, showered, and passed out. It was when I awoke with allergy symptoms that I wished I had been more attentive during checking. Does the front desk not check for my spg room preferences anymore? Once I arrived back in the US, I had to wash everything that I had in my suitcase because of the stench. I must say I have had better stays at spg properties.
March 21, 2013
Rated 5 out of 5 by Caroharry13 This hotel is great
We stayed in this hotel during a short visit to Dubai. Being our first time in the city we found the location perfect and a great value for money. The hotel is only a couple of minutes away from the metro station, with lots of shops and restaurants around, the hotel also offers a variety of restautants and a pub. The room was great, very comfortable and the staff is very attentive. Definetely will come back
August 11, 2013
Rated 5 out of 5 by Edathua The optimal hotel in the Dubai city centre
Excellent location, moderen design and very friendly atmosphere
October 20, 2013
Rated 5 out of 5 by Wallatah Good location, Nice facilities, Excellent Service
I was quite impressed with this hotel. Very warm staff that are ever willing to help.The facilities are very good and the rooms are reasonably big. I stayed here with my wife and daughter and we were well looked after. A microwave in the rooms would be welcome though. The location makes the whole of Dubai easily accessible. Would gladly use this hotel again and recommend it to others.
August 17, 2013
Rated 5 out of 5 by Shazza Great Hotel
What a great experience we had at the Four Points Shearton Dubai. The staff were extremely helpful, the bed was comfortable, very clean. We had lunch and dinner at the Picante Restaurant, where do I start, the staff were wonderful, the food was amazing. Would certainly recommend. There was a supermarket almost next door which was great to getting a drink or something to nibble. etc. Also a money exchange right next door.
May 30, 2013
Rated 5 out of 5 by Kunal Hotel with the best staff ever
I travel to Dubai on work every month for 7-10 days. My company has offered to put me up in a 5* hotel (this one is 4*) but I prefer coming back here. The main reason is the staff. The best staff I have ever experienced at any hotel. Whether its the people at the reception, the valet, the guards, the waiters or the artists at Antique Bazaar (their fantastic indian restaurant), everyone makes you feel special. The rooms are very cosy and comfortable. Breakfast spread is vast. Food is great. I am usually alone and free in the evenings and it gets quite lonely for me but I spend a lot of time at the Indian Restarant, Antique Bazaar. The artists there are FANTASTIC, right from the two lovely singers, the ladies who perform there and the support artists. The waiter are ever smiling and eager to serve you. they ensure that I don't miss home too much :) 2 Thumbs up !!
June 2, 2012
Rated 4 out of 5 by Alli54 Great pool
Also lovely restaurants great atmosphere very welcoming
October 14, 2013
Rated 3 out of 5 by kabul4me Good for the Price
My wife and I have stayed here a few times over the past few years, and we have found that it is a good property for the price. We stay here when it is a cheaper option. The metro stop is only a few blocks from the hotel, and the rooms are generally clean. We have never had a bad experience in this hotel, but we have never had exceptional service either. I would consider this a middle of the road SPG property.
January 7, 2012
Rated 4 out of 5 by Empireguy Good Hotel for Business and Leisiure!
Stayed at this hotel in Feb 2013. Excellent Hotel facilities and staff. Great location, close to Metro Station and easy access to Business Bay and World Trade Centre/Expo area by Taxi. Got an Executive room upgrade with SPG Membership, excellent gesture. Found the lobby to be a bit noisy in the evenings with the music from the Indian Club on mezzannine floor. Ideal Hotel for Business and Family Holidays.
February 26, 2013