Rated 5 out of 5 by Edathua The optimal hotel in the Dubai city centre
Excellent location, moderen design and very friendly atmosphere
October 20, 2013
Rated 3 out of 5 by kabul4me Good for the Price
My wife and I have stayed here a few times over the past few years, and we have found that it is a good property for the price. We stay here when it is a cheaper option. The metro stop is only a few blocks from the hotel, and the rooms are generally clean. We have never had a bad experience in this hotel, but we have never had exceptional service either. I would consider this a middle of the road SPG property.
January 7, 2012
Rated 4 out of 5 by Empireguy Good Hotel for Business and Leisiure!
Stayed at this hotel in Feb 2013. Excellent Hotel facilities and staff. Great location, close to Metro Station and easy access to Business Bay and World Trade Centre/Expo area by Taxi. Got an Executive room upgrade with SPG Membership, excellent gesture. Found the lobby to be a bit noisy in the evenings with the music from the Indian Club on mezzannine floor. Ideal Hotel for Business and Family Holidays.
February 26, 2013
Rated 4 out of 5 by bms123 Good stay
The hotel usually meets my expectations with very courteous and accomodating reception staff. The rooms are always very clean and comfortable.
I can suggest the rooms to have better sound insulation i.e., noise from the hallways, next rooms, housekeeping vacumming, closing opening door sounds and noise from upper floor flushing toilets could be minimized. Can suggest designated quite zones or floors.
October 15, 2012
Rated 5 out of 5 by mtburn Exceptional Staff, Nice Rooms
The staff at this Four Points rivals Starwood service at hotels many tiers higher. The management and staff care about their guests and run a great operation, and go out of their way to cater to guests' needs.
Rooms are well appointed and nicer than the lobby area appears. Great convenient location.
September 6, 2013
Rated 4 out of 5 by Alli54 Great pool
Also lovely restaurants great atmosphere very welcoming
October 14, 2013
Rated 5 out of 5 by megawattage A Great Deal
I found this hotel to be a great value for the money. I have stayed in worse 5 star hotels. Staff was professional and hospitable. Rooms were comfortable and well appointed.
The single issue I had was the high price for internet access, but I guess that is what is happening in the industry.
Overall, they were firing on all cylinders and I did not see a single miscue or issue.
October 20, 2012
Rated 5 out of 5 This hotel so convenient and quite, it is good for family and business.
This hotel so convenient and quite, it is good for family and business.
I have stayed about 13 nights in a quiet and comfort room.
I really appreciated all the hotel staff they are so kindly, friendly and efficient especially the reception guy Nitin and the Egyptian guy Ahmed.
September 7, 2013
Rated 5 out of 5 by Lostinsa Exceeded expectations
We arrived as a stop over from Europe back home to Australia. All staff at the hotel treated myself and my new wife with the most amazing 5 star service in a 4 star hotel. They made us feel as comfortable as possible. We would not hesitate in staying here again during our next stop over, we may even extend our stay from 2 nights to a week next time round.
May 20, 2013
Rated 4 out of 5 by enjoytravel hotel with great location
Hotel location great in the center of two train links. A bit disappointed that the shuttle services mentioned in the hotel descriptions where not free but chargeable, and more expensive than individual transportation. The hotel had no evening activities worthy of mentioning although the sister hotel had a "pub" offering sports and other evening entertainment and "pub-type" food. Only found out as had to go to the other hotel to catch an excursion bus. A free shuttle bus and news of activities in the other Four Points Hotel would have been useful, it would mean your guests spending their money in your hotels rather than in competitors establishments.
Could not swim in the pool as it was far too cold.
On the plus side, the staff were lovely, all very pleasant and helpful.The breakfast was delicious with a great variety. The room was exceptionally clean and the bed so comfortable it was difficult to get out of it! We really enjoyed our stay.
March 15, 2013
Rated 5 out of 5 by Leesy Second chance visit
After reviewing the hotel on my first visit and noting that the hotel did not offer a reasonable check in time I was extremely happy that a room was made available within an hour of our arrival. I was offered a cold juice on arrival which was very personable. The Indian restaurant had a festival night on and we were very lucky to get a table and we had a lovely night.
We were met by the duty manager who explained th reason the rooms sometimes were not ready and we were very great full that we were not charged the extra for having the room available early. We once again left the hotel by 7-30 am along with another couple of people so I still feel that somehow it should be noted in the bookings that these particular rooms which are always vacated early for flight connections should be allocated to guests who have requested an early checkiin.
We got to have breakfast in the restaurant this time and it was very nice.
All staff were excellent.
January 19, 2013
Rated 5 out of 5 by tubarinho Great Hotel
Great hotel, clean, nice crew. The only but is swimming pool to small
October 1, 2013
Rated 5 out of 5 by Rudolph Hotel has friendly staff
Having always stayed at this hotel since the last 4 years although there were a few new faces, in all the level of service and customer satisfaction was excellent.The fact that even after a 6 month break the old staff recognized me.
The new rooms have been done up well keeping in mind the everyday requirements of the frequent traveller
July 5, 2012
Rated 5 out of 5 by chrhas Nice rooms, very friendly staff and great facilities
The staff at the hotel was very friendly and accommodating.
The free beach transportation service makes it easy to go to the beach.
The rooms were big and always clean and tidy. Overall the hotel and the staff was world class.
September 1, 2013
Rated 5 out of 5 by Robin123 Some Suggestions
1. The electronic table clock was not reset before checked in. Hence, during the mid of the night, it started alarming and snoozing resulting in the disturbance in the sleep.
2. The bath towel's quality was poor. Better quality Turkish towels are expected.
August 11, 2013
Rated 4 out of 5 by AK1234 prime location in the business hub of dubai
It was a very short stay- checked in at 2230 hrs and checked out at 0830 hrs after breakfast.
Was there to attend a business meeting and the office was located a few blocks away- very conveniently placed.
I did not utilise any of the facilities, but i am sure they are fantastic.
Overall a relaxing stay at 4points.
March 16, 2012
Rated 5 out of 5 by Feroze50 Excellent Hotel
The hotel staff were very kind and helpful especially Gaby. Nice rooms, excellent service and good location. Will definitely recommend this hotel and will come back.
September 8, 2013
Rated 4 out of 5 by Chimmy Good cost performance
Compared with other luxury hotels in Dubai, this hotel is not the most luxury one, but good price and clean room with good facilities. Also very friendly staff. Reception, Security, Gym,, they are all very good.
Well larger pool would be better, but good for relax.
Thank you very much!
Definitely I'll stay again.
December 3, 2012
Rated 5 out of 5 by lovlydubai Entirely Extravagant
Had a great stay in the hotel. Staff made me feel welcome, loved the recognition. Antique bazaar has become my favourite restaurant now.
Rooms were superb, comfortable and cozy are common words used but you all work so hard to make us feel that way.
Will certainly come back, hopefully soon.
May 10, 2013
Rated 5 out of 5 by Kezdog People power
The people who run the hotel from the room cleaners to the front desk and management made my wife and myself feel as though we were SPECIAL. Wow !!!This made us want to stay longer but alas the plane waits for no man.
Special mention for Daniel in the dining room and Mercy in the Portugese restaurant.
May 16, 2013
Rated 5 out of 5 by Zulu An Excellent Stay in Dubai - at the Four Points by Sheraton Bur
Our reception by the duty manager and his staff was efficient and most welcoming. Our room was very comfortable, but the mattress was too soft for me. We dined one evening in the Picante restaurant: an enjoyable meal, but the lighting would have been improved, had there been a candle or two on the table.
February 7, 2013
Rated 3 out of 5 by Eenoog fine business hotel for short stay
Excellent hotel for a short stay in Dubai. Centrally located. However, because of extreme temperatures, very little on walking distance.
Customer friendly staff, more than acceptable fitness room, three restaurants.
August 16, 2013
Rated 2 out of 5 by Abduula Not professional staff at all
i stayed in many hotels, i never faced un professional staff like i found in this hotel, you call room serivce, line is diverted to bell desk, have to wait to order, once room serivce call to take the order, they are very rode, un professional at all, dosne't need improvment, need to be changed.
August 12, 2012
Rated 5 out of 5 by Marco2006Low Great Overall Experience in Accommodation, Service & Dinning
I travel frequently for work and must say that this hotel gave me a wonderful experience. Even though its a 4 star hotel - must say that the attentivenes of its staff and dinning experience may have exceeded the experience in several 5 - star hotels. It made my stay very memorable. Events manager and operations staff attended to my every requirement without a glitch.
The Promenade Restaurant, simply furnished, however, its staff were very attentive. Special mention to Ms Mercy, she had attention to detail and sincerely gave service with a warm smile. I dined at the restaurant twice and on the second day, she remembered my name, greeted me by my name, and even remembered my preferred food and drinks. Thumbs up!
George, the house musician who played a wonderful repertoire of music entertained us while we dined. Its the combination of great music and friendly attentive service that made a tiring day at work and much relaxed stress free dining experience. Kudos & Bravo to the staff of Four Points.
September 3, 2012
Rated 2 out of 5 by Basim Wi-fi not available
although it was mentioned in the web-site that wi-fi is available during the booking, when we checked-in we were told it is not available.
secondly, the staff at reception were not upto the standard of service and the experience of asking separate bill was a big issue till check-out time
April 6, 2013
Rated 5 out of 5 by Breezing GREAT LOCATION
Excellent facilities in a great location. Rooms clean, comfortable & quiet.
Super friendly staff.
September 12, 2013
Rated 4 out of 5 by Mike78 Comfortable hotel in the historic district of Dubai
A cozy and comfortable hotel in the Bur (historic) district of Dubai. Within walking distance of the old Dubai museum, the electronic, and textile souk. A short hop on the water taxi to the spice and gold souk. Friendly staff that will go out of their way to be helpful and assist you.
February 18, 2013
Rated 5 out of 5 by Mully13 Helpful reception and concierge
Midnight check-in was facilitated by fully staffed reception and concierge. Various pickups and transfers organised many months ago just happened without a hitch. Would happily recommend to fellow travellers.
August 11, 2013
Rated 5 out of 5 by Zehra Very nice and clean. Polite staff!
This hotel was booked for my visit for work.
Very close to the metro stations and easy to get to many places in Dubai.
The staff were very polite with good service. The hotel was very clean with very nice rooms and good security.
I recommend this hotel to everyone
June 9, 2013
Rated 4 out of 5 by BHarris76 Great Stay!
My stay at the Bur Dubai Four Points by Sheraton was a pleasure. The staff was friendly and helpful. The management was efficient and on top of things.
I would stay there again and again!
August 17, 2013