Rated 3 out of 5 by indranil platinum guest
i usually never write reviews but i am doing so, primarily because i promised the GM that i would do and now i find the SPG did not credit the points in my data sheet. now i need to go through the process of interacting with them to ensure i get my stay credited... ufff.
April 14, 2013
Rated 3 out of 5 by kikkr Needs improvement
The dining room staff complement is inadequate and as a result the service level in dining room is poor.
The ambient temperature in the dining room is far too high, our constant requests to turn on the air conditioning went unanswered.
The rooms are very comfortable
February 22, 2013
Rated 5 out of 5 by YB52 Great Hotel
Good location, close to airport, clean hotel, great service, good food, good breakfast, friendly staff, good customer service,
August 27, 2013
Rated 3 out of 5 by Bwaise Okay value for money
For me, the stay was short but from what I saw, the Executive room was good value for what I paid. The only area of improvement that I saw was the bath rob which looked a bit tired. Otherwise it was good value for moeny.
July 13, 2013
Rated 4 out of 5 by Nglyama60 Good Hotel
Being the first time of staying in this Hotel, I must confess that it can described as one of the best four star Hotels.
Staff are very courteous especially in the Promenade Restuarant.
I highly recommend to anyone that is looking for great value for money.
October 1, 2012
Rated 4 out of 5 by Rogers999 Hotel is Great
The service, rooms, overall experience were all great.
September 8, 2013
Rated 5 out of 5 by jcbris Very friendly hotel
This was our second stay at this hotel and we will be back. The room we had was excellent and the staff were very helpful and friendly. The location was easy for us to Metro around Dubai to reach all the places of interest.
July 4, 2013
Rated 5 out of 5 by Paddymeboy Top Marks for a Top Hotel..
We had a short but very enjoyable stay and the staff were the best you would find and nothing was to much trouble for them..
We would highly recommend to anyone to stay at this Hotel and have given this recommendation to the Travel agents...
June 1, 2013
Rated 4 out of 5 by Saudi One of the best SPG properties in Dubai
My family and I enjoyed staying in this property. Of several other four-star SPG hotels in Dubai, we found this one to particularly have the best in-room relaxing atmosphere. Considering the hotel rating, we have certainly gotten the value of our money.
November 16, 2011
Rated 3 out of 5 by mike good location
over all the hotel is good spicialy location i was having executive room the internet slow i complane about the problom the reseption ask me to pay moor . the service not good evry thing you ask you have to pay even embty plate .
June 2, 2013
Rated 5 out of 5 by Sonson My favorite Hotel
This is my favorite hotel in which i can relax my senses and enjoy my weekend. The rooms are well designed, the amenities are clean, the bed is comfortable and the staff are so responsive to all my requirements. I really had a great experience.
January 26, 2013
Rated 4 out of 5 by stefanqme excellent business hotel
The food outlets are fine but could be enhanced, especially since there is nothing outside the hotel in walking distance which is worthwhile.
For the rest, staff are nice, place is easy and clean and rooms are excellent for business stay
March 22, 2013
Rated 5 out of 5 by Sonson The hotel is a real value for money
The hotel is convenient and the service is outstanding
September 1, 2013
Rated 5 out of 5 by Mohammed This hotel has excellent features
The Hotel is located in between the 2 Metro Lines. Within 3 Minutes Walk.
A lot of Shopping area around.
A lot of Banks
A mosque within 5 Minutes walk
Assorted Restaurant around the Hotel
Good Value for money
March 19, 2013
Rated 4 out of 5 by PapaSen Your hospitality was quite good and facilities well maintained.
My wife and i had a wonderful time despite the short time we spent and we particularly appreciate the magnanimity of your manager and response time of your staff. We hope to see you again soon with our family.Thanks.
April 12, 2013
Rated 5 out of 5 by Mai01 Nice hotel with great service
A perfect place to stay in Bur Dubai because it situates close to the metro. The staff who will meet you are helpful, friendly. In the hotel you will find 2 restaurants or you can use a good room service if prefered.
April 6, 2013
Rated 4 out of 5 by Alpal2 Staff make the stay enjoyable
Older hotel in bur Dubai . Staff welcoming,good service, close to metro. Special acknowledgement for Stivol housekeeping, Ahmed concierge, Kumru bellhop, Nitin&Daniel front desk and Daniel and Harold dining staff.
April 19, 2013
Rated 4 out of 5 by shabrash77 location
location perfect for people with out car big souk and mall close to hotel and all transportation service available , if u have guist from out side UAE so drop them in this hotel and relax ur mind about transportation ;)
November 6, 2012
Rated 4 out of 5 by Mack917 Wonderful Hotel
The accommodations were excellent! I especially liked the iPod dock in the room. The room was clean and modern. The staff were extremely courteous and helpful. Just a really really nice experience staying at this hotel.
November 3, 2011
Rated 4 out of 5 by Razzou Good Room Furnishings & Comfort
I returned again, as this hotel offered good value. It has quality in-room comfort and a reasonably priced watering-hole on the Mezzanine. Alas, its other public areas are not as good. Absence of cloth napkins in the lobby's eatery, and tacky odd green fake-grass outside it, don't reflect well.
This time the staff experience was also tested; I extended one night and the receptionist got mixed-up with multiple withdrawals on my credit card. Further I had opted for pre-paid dinning credit and she did not recognize this till I pointed it out. Yet, she calculated wrong again and bordered on being arrogant in claiming that she’s right. Much time was wasted for correction on my check-out; she was obviously without numeric literacy. She called a colleague who grudgingly assisted initially then took the matter over and had to do the corrections himself – he did well. She needs more training on accounting matters and the guest promotions on offer.
Otherwise many courteous and helpful staff; starting with the valet who parks the car and ending with the guest relations lady.
December 30, 2011
Rated 5 out of 5 by Fujie Great accommodations
Our room was spacious with a wonderful sitting area. The bed was probably the MOST comfortable we have ever had in our travels. Since we live in the UAE, we will definitely be back for another relaxing weekend!
March 17, 2013
Rated 4 out of 5 by SPGFriend55 Internet Connection
The internet connection is one of the poorest. It needs revamping. On a scale of One to Four Points I would rate it One. Having said that, I would still recommend the hotel to my colleagues and friends.
April 28, 2013
Rated 4 out of 5 by Jojo06 The hotel was fantastic
I had an amazing time with my sister. It was fantastic. We had a nice view and the staff were really helpful.
August 6, 2013
Rated 5 out of 5 by visitor59 It is just fantastic!!
This hotel stands out on all counts: comfort,service, food and hosekeeping.
The staff is so very friendly and genuinely helpful. For the price you pay I think this is the best hotel in the city.
March 24, 2013
Rated 4 out of 5 by Jayan Excellent experience......
It was an excellent experience for me.....Good location, Good ambience, more over very friendly staff ....I felt they are working with their motto "Customer First"....
June 17, 2013
Rated 5 out of 5 by Mahirah1987 The hotel was awesome
Forget about the old lobby but the room and the staffs were great! :)
August 14, 2013
Rated 5 out of 5 by Sunshinetime Very helpful staff
Nothing was too much trouble and they were always smiling
August 16, 2013
Rated 4 out of 5 by Ashutosh Best place for business trip
this is the ideal location if you are traveling on business. Location of the hotel cannot be better. Staff is very helpful and restaurant great. I will surely recommend this hotel to everyone
July 20, 2012
Rated 4 out of 5 by Dieleeuw Four out of Four
Great location, easy access to public transport and "old Dubai". Staff friendly and always willing to assist. Standard of accommodation met expectation. Great "local" restaurants in the area.
September 25, 2012
Rated 5 out of 5 by DOCTOR AMAZING HOTEL
IT WAS GREAT PLEASURE STAYING IN FOUR POINTS.ALL THE STAFF ESPECIALLY HOSPITALITY OF RECEPTIONISTS REQUIRES WORD OF APPERICIATION & GRATITUDE.ALL THE RESTAURANTS HAD DELICIOUS FOOD.
April 29, 2013