Rated 2 out of 5 by Basim Wi-fi not available
although it was mentioned in the web-site that wi-fi is available during the booking, when we checked-in we were told it is not available.
secondly, the staff at reception were not upto the standard of service and the experience of asking separate bill was a big issue till check-out time
April 6, 2013
Rated 4 out of 5 by Mike78 Comfortable hotel in the historic district of Dubai
A cozy and comfortable hotel in the Bur (historic) district of Dubai. Within walking distance of the old Dubai museum, the electronic, and textile souk. A short hop on the water taxi to the spice and gold souk. Friendly staff that will go out of their way to be helpful and assist you.
February 18, 2013
Rated 5 out of 5 This hotel so convenient and quite, it is good for family and business.
This hotel so convenient and quite, it is good for family and business.
I have stayed about 13 nights in a quiet and comfort room.
I really appreciated all the hotel staff they are so kindly, friendly and efficient especially the reception guy Nitin and the Egyptian guy Ahmed.
September 7, 2013
Rated 4 out of 5 by satd Excellent Value-for-Money
Excellent Location with cabs, buses & the metro, all practically at the doorstep! Attentive & Caring Staff. Good & Easy dining options within & outside the hotel. Definitely recommended for solo as well as family stays. Glad I chose the Four Points, Bur Dubai..
May 19, 2014
Rated 3 out of 5 by indranil platinum guest
i usually never write reviews but i am doing so, primarily because i promised the GM that i would do and now i find the SPG did not credit the points in my data sheet. now i need to go through the process of interacting with them to ensure i get my stay credited... ufff.
April 14, 2013
Rated 4 out of 5 by EdiHTC Nice Hotel close to the Souk and the Dubai Museum
We had only a 2 day stopover in Dubai and enjoyed the stay at the Hotel. The Hotel is close to the Souk and the Dubai Museum and is only 15 minutes away from the airport by taxi. We highly recommend the portuguese restaurant, because the service and the food
December 11, 2013
Rated 5 out of 5 by Dhuw Good Experience
We very much enjoyed our stay at the Bur Dubai Sheraton. The staff who met us were helpful and efficient. The neighborhood was interesting, with many shops and restaurants within walking distance. The room was very nice-a bit small, but well appointed and laid out in a way that easily accommodated my wife, myself, and our small child. We had a free, high-quality WiFi signal in our room--a rarity in the UAE. The room was stylish, comfortable, and very clean. We used the roof-top pool which, though too small for laps, was very nice. We had poolside dinner at the very good Portuguese restuarant. Next day we had the 60 AED lunch buffet--which was among the best hotel buffet lunches that I have had. Quality was excellent, and there were many vegetarian/vegan options. We requested and received a late check out, even though the hotel was fully booked. Check out was quick and efficient. My only small complaint is the price of the breakfast buffet. We skipped it because it was 90 AED per person. But all in all, an excellent experience.
May 5, 2014
Rated 3 out of 5 by kikkr Needs improvement
The dining room staff complement is inadequate and as a result the service level in dining room is poor.
The ambient temperature in the dining room is far too high, our constant requests to turn on the air conditioning went unanswered.
The rooms are very comfortable
February 22, 2013
Rated 5 out of 5 by Zehra Very nice and clean. Polite staff!
This hotel was booked for my visit for work.
Very close to the metro stations and easy to get to many places in Dubai.
The staff were very polite with good service. The hotel was very clean with very nice rooms and good security.
I recommend this hotel to everyone
June 9, 2013
Rated 5 out of 5 by swetiepie Good Ambiance
My experience at 4 Points has been a good one. I really enjoyed the stay. The staff were always with a smile whether it was at the front desk, breakfast crew or the cleaning staff.
They did a excellent job. Food and ambiance very good. Hoping to return back soon.
December 31, 2013
Rated 1 out of 5 by Donnanight 2 night Stopover stay
the room was very clean. The bed and pillows very comfortable. The food in the Vicaroy pub was great but the only complaint was the smoking allowed in the pub bar and restaurant.
August 1, 2014
Rated 5 out of 5 by BhatiaP Awesome
The Hotel was awesome and the staff were courteous and they knew to treat the customer. Their only agenda was to make the customer happy and it almost seemed home away from home. Thanks to the staff, my stay was comfortable and i enjoyed the stay like a king.
December 29, 2013
Rated 4 out of 5 by Nglyama60 Good Hotel
Being the first time of staying in this Hotel, I must confess that it can described as one of the best four star Hotels.
Staff are very courteous especially in the Promenade Restuarant.
I highly recommend to anyone that is looking for great value for money.
October 1, 2012
Rated 5 out of 5 by Robin123 Some Suggestions
1. The electronic table clock was not reset before checked in. Hence, during the mid of the night, it started alarming and snoozing resulting in the disturbance in the sleep.
2. The bath towel's quality was poor. Better quality Turkish towels are expected.
August 11, 2013
Rated 4 out of 5 by Martyn123 Great value for money for the business traveller
Very competitve rates, very well appointed rooms, comfortable beds & pillows with many of the 'little things' a business traveller needs in situ. First choice when staying in Dubai every time.
July 21, 2014
Rated 4 out of 5 by Saudi One of the best SPG properties in Dubai
My family and I enjoyed staying in this property. Of several other four-star SPG hotels in Dubai, we found this one to particularly have the best in-room relaxing atmosphere. Considering the hotel rating, we have certainly gotten the value of our money.
November 16, 2011
Rated 5 out of 5 by Sonson My favorite Hotel
This is my favorite hotel in which i can relax my senses and enjoy my weekend. The rooms are well designed, the amenities are clean, the bed is comfortable and the staff are so responsive to all my requirements. I really had a great experience.
January 26, 2013
Rated 5 out of 5 by Paddymeboy Top Marks for a Top Hotel..
We had a short but very enjoyable stay and the staff were the best you would find and nothing was to much trouble for them..
We would highly recommend to anyone to stay at this Hotel and have given this recommendation to the Travel agents...
June 1, 2013
Rated 4 out of 5 by stefanqme excellent business hotel
The food outlets are fine but could be enhanced, especially since there is nothing outside the hotel in walking distance which is worthwhile.
For the rest, staff are nice, place is easy and clean and rooms are excellent for business stay
March 22, 2013
Rated 4 out of 5 by shirish Excellant stay
very comfortable , and frendly hotel
August 25, 2014
Rated 3 out of 5 by mike good location
over all the hotel is good spicialy location i was having executive room the internet slow i complane about the problom the reseption ask me to pay moor . the service not good evry thing you ask you have to pay even embty plate .
June 2, 2013
Rated 5 out of 5 by Mohammed This hotel has excellent features
The Hotel is located in between the 2 Metro Lines. Within 3 Minutes Walk.
A lot of Shopping area around.
A lot of Banks
A mosque within 5 Minutes walk
Assorted Restaurant around the Hotel
Good Value for money
March 19, 2013
Rated 5 out of 5 by chrhas Nice rooms, very friendly staff and great facilities
The staff at the hotel was very friendly and accommodating.
The free beach transportation service makes it easy to go to the beach.
The rooms were big and always clean and tidy. Overall the hotel and the staff was world class.
September 1, 2013
Rated 5 out of 5 by jcbris Very friendly hotel
This was our second stay at this hotel and we will be back. The room we had was excellent and the staff were very helpful and friendly. The location was easy for us to Metro around Dubai to reach all the places of interest.
July 4, 2013
Rated 5 out of 5 by Di74 Excellent hotel
Excellent location. Very comfortable accommodation and excellent facilities. Staff were all extremely helpful and friendly. I would recommend this hotel without hesitation.
July 6, 2014
Rated 3 out of 5 by Bwaise Okay value for money
For me, the stay was short but from what I saw, the Executive room was good value for what I paid. The only area of improvement that I saw was the bath rob which looked a bit tired. Otherwise it was good value for moeny.
July 13, 2013
Rated 4 out of 5 by shabrash77 location
location perfect for people with out car big souk and mall close to hotel and all transportation service available , if u have guist from out side UAE so drop them in this hotel and relax ur mind about transportation ;)
November 6, 2012
Rated 4 out of 5 by Mack917 Wonderful Hotel
The accommodations were excellent! I especially liked the iPod dock in the room. The room was clean and modern. The staff were extremely courteous and helpful. Just a really really nice experience staying at this hotel.
November 3, 2011
Rated 4 out of 5 by Razzou Good Room Furnishings & Comfort
I returned again, as this hotel offered good value. It has quality in-room comfort and a reasonably priced watering-hole on the Mezzanine. Alas, its other public areas are not as good. Absence of cloth napkins in the lobby's eatery, and tacky odd green fake-grass outside it, don't reflect well.
This time the staff experience was also tested; I extended one night and the receptionist got mixed-up with multiple withdrawals on my credit card. Further I had opted for pre-paid dinning credit and she did not recognize this till I pointed it out. Yet, she calculated wrong again and bordered on being arrogant in claiming that she’s right. Much time was wasted for correction on my check-out; she was obviously without numeric literacy. She called a colleague who grudgingly assisted initially then took the matter over and had to do the corrections himself – he did well. She needs more training on accounting matters and the guest promotions on offer.
Otherwise many courteous and helpful staff; starting with the valet who parks the car and ending with the guest relations lady.
December 30, 2011
Rated 4 out of 5 by Mye006 This hotel is wonderful.
Much better visit this time than last. I was not surprised by the prices of the mini-bar because it was empty. When I requested the fruit gift, I was told I had to wait until the next morning. Great staff at desk.
March 12, 2014