Rated 5 out of 5 by Dhuw Good Experience
We very much enjoyed our stay at the Bur Dubai Sheraton. The staff who met us were helpful and efficient. The neighborhood was interesting, with many shops and restaurants within walking distance. The room was very nice-a bit small, but well appointed and laid out in a way that easily accommodated my wife, myself, and our small child. We had a free, high-quality WiFi signal in our room--a rarity in the UAE. The room was stylish, comfortable, and very clean. We used the roof-top pool which, though too small for laps, was very nice. We had poolside dinner at the very good Portuguese restuarant. Next day we had the 60 AED lunch buffet--which was among the best hotel buffet lunches that I have had. Quality was excellent, and there were many vegetarian/vegan options. We requested and received a late check out, even though the hotel was fully booked. Check out was quick and efficient. My only small complaint is the price of the breakfast buffet. We skipped it because it was 90 AED per person. But all in all, an excellent experience.
May 5, 2014
Rated 5 out of 5 by lovlydubai Entirely Extravagant
Had a great stay in the hotel. Staff made me feel welcome, loved the recognition. Antique bazaar has become my favourite restaurant now.
Rooms were superb, comfortable and cozy are common words used but you all work so hard to make us feel that way.
Will certainly come back, hopefully soon.
May 10, 2013
Rated 5 out of 5 by Zulu An Excellent Stay in Dubai - at the Four Points by Sheraton Bur
Our reception by the duty manager and his staff was efficient and most welcoming. Our room was very comfortable, but the mattress was too soft for me. We dined one evening in the Picante restaurant: an enjoyable meal, but the lighting would have been improved, had there been a candle or two on the table.
February 7, 2013
Rated 5 out of 5 by Dee703 Great Hotel
The hotel staff was very courteous and helpful. The room was spacious and very clean. I only stayed here one day/night, but the service I received left a lasting impression on me. I will definitely stay here again when I travel to Dubai and I will also recommend it to my friends/family.
March 21, 2014
Rated 5 out of 5 by Kezdog People power
The people who run the hotel from the room cleaners to the front desk and management made my wife and myself feel as though we were SPECIAL. Wow !!!This made us want to stay longer but alas the plane waits for no man.
Special mention for Daniel in the dining room and Mercy in the Portugese restaurant.
May 16, 2013
Rated 5 out of 5 by mtburn Exceptional Staff, Nice Rooms
The staff at this Four Points rivals Starwood service at hotels many tiers higher. The management and staff care about their guests and run a great operation, and go out of their way to cater to guests' needs.
Rooms are well appointed and nicer than the lobby area appears. Great convenient location.
September 6, 2013
Rated 2 out of 5 by Abduula Not professional staff at all
i stayed in many hotels, i never faced un professional staff like i found in this hotel, you call room serivce, line is diverted to bell desk, have to wait to order, once room serivce call to take the order, they are very rode, un professional at all, dosne't need improvment, need to be changed.
August 12, 2012
Rated 5 out of 5 by Marco2006Low Great Overall Experience in Accommodation, Service & Dinning
I travel frequently for work and must say that this hotel gave me a wonderful experience. Even though its a 4 star hotel - must say that the attentivenes of its staff and dinning experience may have exceeded the experience in several 5 - star hotels. It made my stay very memorable. Events manager and operations staff attended to my every requirement without a glitch.
The Promenade Restaurant, simply furnished, however, its staff were very attentive. Special mention to Ms Mercy, she had attention to detail and sincerely gave service with a warm smile. I dined at the restaurant twice and on the second day, she remembered my name, greeted me by my name, and even remembered my preferred food and drinks. Thumbs up!
George, the house musician who played a wonderful repertoire of music entertained us while we dined. Its the combination of great music and friendly attentive service that made a tiring day at work and much relaxed stress free dining experience. Kudos & Bravo to the staff of Four Points.
September 3, 2012
Rated 2 out of 5 by Basim Wi-fi not available
although it was mentioned in the web-site that wi-fi is available during the booking, when we checked-in we were told it is not available.
secondly, the staff at reception were not upto the standard of service and the experience of asking separate bill was a big issue till check-out time
April 6, 2013
Rated 4 out of 5 by Mike78 Comfortable hotel in the historic district of Dubai
A cozy and comfortable hotel in the Bur (historic) district of Dubai. Within walking distance of the old Dubai museum, the electronic, and textile souk. A short hop on the water taxi to the spice and gold souk. Friendly staff that will go out of their way to be helpful and assist you.
February 18, 2013
Rated 5 out of 5 by taytel Pretty decent hotel on bank street
Warm and courteous staff, awesome breakfast, high levels of hygiene, good choice
June 22, 2014
Rated 5 out of 5 by Najlaa Great Hospitality and Services
Excellent services , fast staff response and Food quality is excellent.
June 22, 2014
Rated 5 out of 5 This hotel so convenient and quite, it is good for family and business.
This hotel so convenient and quite, it is good for family and business.
I have stayed about 13 nights in a quiet and comfort room.
I really appreciated all the hotel staff they are so kindly, friendly and efficient especially the reception guy Nitin and the Egyptian guy Ahmed.
September 7, 2013
Rated 3 out of 5 by indranil platinum guest
i usually never write reviews but i am doing so, primarily because i promised the GM that i would do and now i find the SPG did not credit the points in my data sheet. now i need to go through the process of interacting with them to ensure i get my stay credited... ufff.
April 14, 2013
Rated 4 out of 5 by EdiHTC Nice Hotel close to the Souk and the Dubai Museum
We had only a 2 day stopover in Dubai and enjoyed the stay at the Hotel. The Hotel is close to the Souk and the Dubai Museum and is only 15 minutes away from the airport by taxi. We highly recommend the portuguese restaurant, because the service and the food
December 11, 2013
Rated 3 out of 5 by kikkr Needs improvement
The dining room staff complement is inadequate and as a result the service level in dining room is poor.
The ambient temperature in the dining room is far too high, our constant requests to turn on the air conditioning went unanswered.
The rooms are very comfortable
February 22, 2013
Rated 5 out of 5 by Zehra Very nice and clean. Polite staff!
This hotel was booked for my visit for work.
Very close to the metro stations and easy to get to many places in Dubai.
The staff were very polite with good service. The hotel was very clean with very nice rooms and good security.
I recommend this hotel to everyone
June 9, 2013
Rated 5 out of 5 by swetiepie Good Ambiance
My experience at 4 Points has been a good one. I really enjoyed the stay. The staff were always with a smile whether it was at the front desk, breakfast crew or the cleaning staff.
They did a excellent job. Food and ambiance very good. Hoping to return back soon.
December 31, 2013
Rated 5 out of 5 by BhatiaP Awesome
The Hotel was awesome and the staff were courteous and they knew to treat the customer. Their only agenda was to make the customer happy and it almost seemed home away from home. Thanks to the staff, my stay was comfortable and i enjoyed the stay like a king.
December 29, 2013
Rated 4 out of 5 by Nglyama60 Good Hotel
Being the first time of staying in this Hotel, I must confess that it can described as one of the best four star Hotels.
Staff are very courteous especially in the Promenade Restuarant.
I highly recommend to anyone that is looking for great value for money.
October 1, 2012
Rated 5 out of 5 by Robin123 Some Suggestions
1. The electronic table clock was not reset before checked in. Hence, during the mid of the night, it started alarming and snoozing resulting in the disturbance in the sleep.
2. The bath towel's quality was poor. Better quality Turkish towels are expected.
August 11, 2013
Rated 4 out of 5 by Saudi One of the best SPG properties in Dubai
My family and I enjoyed staying in this property. Of several other four-star SPG hotels in Dubai, we found this one to particularly have the best in-room relaxing atmosphere. Considering the hotel rating, we have certainly gotten the value of our money.
November 16, 2011
Rated 5 out of 5 by Sonson My favorite Hotel
This is my favorite hotel in which i can relax my senses and enjoy my weekend. The rooms are well designed, the amenities are clean, the bed is comfortable and the staff are so responsive to all my requirements. I really had a great experience.
January 26, 2013
Rated 5 out of 5 by Paddymeboy Top Marks for a Top Hotel..
We had a short but very enjoyable stay and the staff were the best you would find and nothing was to much trouble for them..
We would highly recommend to anyone to stay at this Hotel and have given this recommendation to the Travel agents...
June 1, 2013
Rated 4 out of 5 by Klepa Close to airport but far from city life
Nice hotel, good staff. A bit far from business and city life zone but close to airport. There is another hotel of this chain, my colleagues staid there. I would recommend that one (on Sheikh Zayed Road)
April 14, 2014
Rated 4 out of 5 by stefanqme excellent business hotel
The food outlets are fine but could be enhanced, especially since there is nothing outside the hotel in walking distance which is worthwhile.
For the rest, staff are nice, place is easy and clean and rooms are excellent for business stay
March 22, 2013
Rated 4 out of 5 by JohnDoe52 Good location.
Hotel is in a great location to explore the old city along the creek on foot, convenient to metro to visit newer parts of the city, and not far from the airport. The staff was generally helpful and friendly.
April 4, 2014
Rated 4 out of 5 by Mye006 This hotel is wonderful.
Much better visit this time than last. I was not surprised by the prices of the mini-bar because it was empty. When I requested the fruit gift, I was told I had to wait until the next morning. Great staff at desk.
March 12, 2014
Rated 3 out of 5 by mike good location
over all the hotel is good spicialy location i was having executive room the internet slow i complane about the problom the reseption ask me to pay moor . the service not good evry thing you ask you have to pay even embty plate .
June 2, 2013
Rated 5 out of 5 by chrhas Nice rooms, very friendly staff and great facilities
The staff at the hotel was very friendly and accommodating.
The free beach transportation service makes it easy to go to the beach.
The rooms were big and always clean and tidy. Overall the hotel and the staff was world class.
September 1, 2013