Rated 4 out of 5 by KK0587 Great location to metro link (subway) and souks
Stayed in this hotel on an unexpected vacation to UAE. Spent 2 total nights there. Received room upgrade and 24 hour check in/check out when arrived which was great! Room was very nice and staff was very accommodating, Food was good overall; the platinum member complimentary brunch was the full brunch itself which was great. The pool didn't look bad though I didn't use it. The best part may have been that the hotel is very close to 2 different lines of Dubai's above ground subway system which was incredibly beneficial for getting around town. It was also close to some good Dubai landmarks and souks. Hotel lobby looks a bit dated but the room itself wasn't and was very nice. Great hotel and would stay here again.
February 23, 2015
Rated 3 out of 5 by sophi83 noisy
it was seriously and annoyingly noisy after 11pm, where the music starts and end at 2am.
i have given disable room for unknown reason while i almost booked 1 month prior to my arrival.
i used to feel comfortable in this hotel but i am not sure if i will think about it in the future.
February 23, 2015
Rated 2 out of 5 by Upsetguest I had a roach in my wedding suite
I had a roach in my wedding suite bathroom and the toothpaste pack was having an expired date of over six months I had to separately ask for my bathroom slippers. I informed the managers on duty and they said they will contact me for this in convenience and no 1 cared to get in touch. Mr Mohan was the night manager next day and hey said his co manager will get in touch but no 1 cared to do so. This type of service in a executive suite on my wedding day is a shame I also took pictures for this issue
December 17, 2011
Rated 3 out of 5 by eric2005 Poor AC in public areas
The staff were excellent. Only the concierge was abrupt once when I wanted a metro schedule. He was helping a long winded guest. He smiled and said to wait however the wait was too long so I left. Later I discovered that the metro schedule was on a rack next to the concierge desk. Don't know why he didn't just hand it to me but maybe it was a misunderstanding. Other than that he was helpful. All other staff were excellent, especially the friendly Indian chef from Calcutta. The problem that I encountered was very poor air conditioning in the lobby and public areas. About 25-26 C. (this was confirmed by the manager). They told me that there was a problem that they were working on but after three nights it never got better so I avoided these areas as much as possible. I wonder if the temperature is not normally set high to save money. A pity as there were few restaurant options in the area and I didn't want to sit in an uncomfortable place. AC in my room was very poor when I arrived however two technicians came and adjusted it so there was no problem after that. Free WIFI in public areas but uncomfortable temperature discouraged lingering. Convenient to metro - just a few minutes walk down the street. Metro goes to airport by the way. Small but pleasant pool and sunning area. The plus of this hotel is the friendly accommodating staff.
November 9, 2011
Rated 4 out of 5 by afrohottie enjoyed my stay
loved the location, enjoyed my stay and i felt special because the hotel remembered my birthday and surprised me with a cake. pleasant experience wish i could have stayed for longer.
November 11, 2014
Rated 3 out of 5 by Spiritark Would stay elsewhere if >1 night
I arrived to find I had a suite upgrade and some nice dessert amenities waiting for me upon arrival. So that was a pleasant surprise.
Room in general was great because it was a suite. Not sure what it would be like if it were the standard room. The shower-and-bathtub was a little small and felt claustrophobic especially for a slightly taller person like myself. I had to bend my knees slightly just to bathe.
Location is just alright but not fantastic. I would have picked properties closer to the city center if I were here for more than a day.
January 9, 2013
Rated 4 out of 5 by DubaiTraveler815 great convenient hotel
There are a number of wonderful things about this hotel: It is very close to two metro stops in Dubai, close to the airport, close to the creek - a great place to take an evening stroll. The rooms are fantastic and have lots of draws and shelves. The bathroom has a nice deep bathtub and shower, lots of shelves if you have many items.The shower has a window into the room, odd as it sounds helps make the room feel bigger. This is a great business hotel and very convenient.
October 24, 2012
Rated 2 out of 5 by KFS67 Not impressed, but location is ok
Its an ok hotel, rooms are ok, but they dont make you feel as appreciated as you woudl like to, and dont go out of their way to try to make you come back.
Hotel also has a serious problem with their septic, the rooms have an awful smell from drains. My first room was horrible, changed room it was still bad. My collegaue had same problem so clealry it is a major problem for the hotel
June 13, 2013