Rated 5 out of 5 by Stu45 Great Hotel
We have stayed at this hotel many times over the past few years. The facility is well maintained, the bar, restaurant and breakfast buffet are all first rate. The rooms are clean and well equipped. Probably the most notable aspect of this hotel is the staff. They are friendly, helpful and knowledgeable. One person that I want to particularly note is Brenda C. who is a front counter person. She is always welcoming and very helpful. She has resolved several problems in various visits with skill and a smile. Also, the staff in the bar/restaurant/breakfast buffet are great. The are all very friendly and helpful. Kudos to management also for assembling such a great team.
February 20, 2014
Rated 3 out of 5 by zimbob13 Issue with bathroom
The bathtub had terrible drainage because the drain was clogged.
February 4, 2014
Rated 5 out of 5 by Traveler200 Very accommodating
Our family was in town for a family member's funeral and we needed to book a number of rooms. Although the reservation process became a bit cumbersome when we tried to get rooms next to each other, our stay could not have been better. The staff was friendly, thoughtful, and extremely accommodating. Lourdes and the others at the front desk were welcoming, and the bar and restaurant took good care of our large group. Abel in the restaurant was especially sweet. Thank you for making what was a very tough weekend a little easier.
January 29, 2014
Rated 5 out of 5 by Whinehini Great Local!
Easy to find/ and just walk across the street to the mall for shopping/eating. Front Desk Staff were awesome. Room clean/comfortable and exceeded my expectations for a "business traveler hotel". Could use a little updating (like in the ALOFT properties) Continental Breakfast was nice, wasn't staffed at opening time tho. Fortunately coffee was avail in lobby. Hot food temp should have been warmer. Great value, and location!
January 27, 2014
Rated 5 out of 5 by sagagren Just very good!
Our base twice when visiting California with family (6 persons, age 11-55) in Feb/March 2012. Overall very satisfied, and would not hesitate to come back. Fresh, very friendly and well located base (proximity to freeway did not disturb and was rather an advantage).
March 18, 2012
Rated 5 out of 5 by LoboRN Great customer service
I just returned from my last stay there and the staff was excellent. The first night, my room smelled like cigarette smoke, in fact the whole floor smelled like cigarette smoke. It was very bad and I was unable to sleep. The woman at the front desk was able to find me a room on another floor. In the room change, I didn't check to see if the refrigerator was working. I put my lunch in there and the next morning the food was ruined because the refrigerator was not working. I explained that to the manager and he had the kitchen make a lunch to take to work.
I have stayed at this hotel several times and the staff has always been great. I will continue to stay at this hotel every time I work in LA. Thank you!
January 10, 2014
Rated 1 out of 5 by Shawna1999 bad experience
We stayed on the 2nd floor and the 2nd night at 12:00 am there was a loud noise coming from the wall and banging sounds. We called the front desk twice, they said the sound might be from the water pipes. We had to pack our bags at 2am move to another room. They were not willing to give us a refund only a free breakfast and parking. We were told a manager would call us the next day. We had to call back at 4pm to be told they would only be able to credit us the breakfast for 1 day and parking fee of $5 per day. We were there 2 days.
July 25, 2012
Rated 2 out of 5 by Sperry8 Decent location, poor hotel
Chose this hotel because we wanted to be in Culver City. Rate wasn't superb though and for what we paid the value just isn't there. They also charge $10 per day for parking, making this even worse. Although in fairness, all the LA Starwood properties charge for parking.
Rooms are as you'd expect from the Four Points brand. A/C was quite loud (made a shaking sound when on). There were no views of any kind. Bathroom was very small.
We were Platinum when we arrived, but didn't receive much in the way of any recognition at this property.
Breakfast is a joke,I think I had a few hard boiled eggs, some toast and a banana. Probably could put together a better meal at 7/11. If we stayed more than one night we would've eaten elsewhere the 2nd day.
I definitely won't stay here again.
March 31, 2012