Rated 3 out of 5 by 22Debbie General Manager is non-responsive
Staff is superb; sadly, new franchise management has brought the hotel down.
Would recommend if top management changes.
December 17, 2014
Rated 4 out of 5 by stufrombklyn Business Center
Your location to LAX prompted us to choose your facility
However, we were disappointed when we were told that the printer cartridge, in the business center, could not be replaced until you received a reorder from corporate headquarters.
As someone who needed to print out several pages for business, I found this quite unacceptable.
November 30, 2014
Rated 4 out of 5 by StuPitt Great Stay
Clean rooms, helpful staff, great breakfast buffet
November 10, 2014
Rated 1 out of 5 by shessj Same experience as a cheap motel
I was very disappointed with our room. The wooden mirror frame in the bathroom had toothpaste and soap stains marks on it. I don't allow that in my own bathroom. I stepped into the shower and there was mildew in between the tiles at eye level. The soap dispenser hanging on the wall had only one squirt of soap left so I had to jump out and find some more soap as I was showering. It was an icky bathroom experience for me which soured my stay at this hotel. I could have stayed at a cheap motel to get this experience.
November 9, 2014
Rated 5 out of 5 by Cookie2012 Hotel has great location.
Stayed her 2-3 times a year for the past 6 years. Always passes my expectations!
November 7, 2014
Rated 4 out of 5 by Spikee Great location and acceptable value for money
Hotel was good in terms of value for money but it appeals to be old especially for the lobby & rooms. No closet in the room, only open area to hang clothes and no safe in the room either. Bathroom is very basic and water temperature is hard to control. Hotel is right opposite to Westfield Culver City shopping center and has direct accessibility to highways which sets you within 30 min radius to multiple locations by car including Venis beach, Santa Monica, Beverly hills, Hollywood...etc
November 6, 2014
Rated 4 out of 5 by taggie69 Bath room
Overall great experience staff room ok bath room to small I am 6' 3' 195 lbs could not move easily around, maybe this is only in some rooms.
November 1, 2014
Rated 4 out of 5 by WSAC95691 GOB Rate
I stayed at this hotel in September and October 2014. At first they did not want to offer the breakfast for my other stays. I completed the survey and management quickly reviewed. They were great to review my comments. Comfortable room and is easy access to restaurants, shops and mall. Lots of parking space available in the back. Breakfast staff was great. Staff at the front desk was cheerful.
October 17, 2014
Rated 5 out of 5 by 22Bella This hotel has excellent amenities
Great staff, restaurant, and meeting and event facilities.
October 13, 2014
Rated 5 out of 5 by Blackie This hotel is user friendly.
Clean facility, friendly and helpful staff. Near a
very large mall and freeway of which I needed
to travel (405).
October 8, 2014
Rated 5 out of 5 by stansil great
thoroughly enjoyable-----5 stars
September 29, 2014
Rated 1 out of 5 by SoCalandBeyond Worst Hotel in Existence?
I stayed at your Four Points in Westside LA on 9/22. Unfortunately there was an issue with the pipes and after working with the front desk staff and engineers for about an hour I had no choice but to take a cold shower. At checkout I was asked by the GM whether our stay was OK, which is when we shared our issues with him. He offered Starwoods points and a room upgrade next time to make up for it, which at the time was appreciated.
Now objectively I have been very nice to the hotel staff every time we’ve communicated, as I always stive to. It’s not their fault that the pipes broke or that the room didn’t stay the temperature I set it to and they really tried to make it better. Anyways, I told the GM that the staff was great, that I didn’t have the same issues my colleague did with them, but that taking a cold shower sucks. I called back today because I never received a folio and unfortunately the staff failed this time. Here’s what happened:
1. Called the front desk and was put on hold for 7 minutes
2. Called back and when asked if I could hold I said “I was just put on hold for 7 minutes, is there someone I can talk to?”. I was immediately put on hold.
3. Waited on hold for another 5 minutes. The same person eventually picks the call back up and then struggled with them to spell my apparently extremely complicated name. When I asked whether my Starwood account was linked to my stay I was put back on hold for several minutes.
4. A brand new person picks up and tells me my Starwood number after I ask the question again.
I honestly couldn’t tell if they were messing me or if they are really that bad… I haven’t gotten angry in months and right now I am infuriated. I genuinely hate this hotel.
At this point I don’t even know what else to say to them. They can keep their Starwood points and their room upgrade. This hotel deserves every bad thing coming to them. For the sake of their visitors, I hope they get their act together because it’s truly pathetic right now.
September 28, 2014
Rated 5 out of 5 by ja04 This hotel is a great facility
The hotel is close to Westield Mall and that is the draw for me. It has everything you could actually want great foods and quite a diverse of array of shopping within the mall
September 24, 2014
Rated 5 out of 5 by Ducks152 Great overnight stay
This hotel is very clean and quiet. The beds are comfortable and the bathroom is spacious. If you are a SPG member, there is a 2pm late checkout which is very gracious. Bottled water is also a complimentary amenity. The location is walking distance to the mall and plenty of food options. The hotel is also ideal because it has quick freeway access.
September 10, 2014
Rated 5 out of 5 by CristyLove Nice Hotel
A Very Nice, Comfortable Hotel
September 9, 2014
Rated 5 out of 5 by Kimsf23 Weekend stay in Culver City
Staff was friendly and responsive. One morning we noticed the smell of cigarette smoke on our floor and the staff promptly investigated since it is a nonsmoking property. The rooms and bathrooms were clean and well maintained for a hotel at that price point. My only complaint was there were no in room safes for the storage of valuables. The hotel is across the street from the Westfield shopping mall which made it convenient to purchase items I forgot to pack.
September 2, 2014
Rated 2 out of 5 by AZinCA Weird Experience
The hotel serves breakfast, but you can't place a room service order the day or night before; you have to call it in the day of and service starts at 6:30 am. This can be tricky since during my stay when I called either the front desk or room service no one answered initially so I had to call several times.One morning the coffee cups in my room were not replaced from the previous day, so I went down to the lobby to request one at the front desk. The front desk didn't keep any on hand and had to radio the security guard to bring a cup up to my room. A very weird experience overall. Not up to the quality one expects from this SPG family of hotels. Otherwise, very helpful in helping coordinate local travel to and from the hotel.
August 25, 2014
Rated 3 out of 5 by Melo101 Basic facility
Clean but small rooms and bath. Near freeway so slight noise. Climate controls in room were not great.
August 23, 2014
Rated 5 out of 5 by mdwalters Excellent staff
The staff make this hotel a great value; friendly, responsive and very helpful. The recent renovations are comfortable.
August 21, 2014
Rated 5 out of 5 by PAinDC Great family vacation
My family and I (my wife and 2 teenagers!) stayed with the Four Points Culver City for 3 nights, and I can't give the hotel enough praise. The physical operations were flawless, the staff was amazing, and the morning breakfast was delicious! The front desk team made us feel welcome every day--even when we were just walking through the lobby! And the waiters for the breakfast buffet were great! Thanks!!!
August 20, 2014
Rated 4 out of 5 by dmc1234 Bathroom
Bathroom was very small and had no fan.
August 19, 2014
Rated 4 out of 5 by Liz33808 Great location
Always very welcome when I stay here. Very wonderful staff.
August 18, 2014
Rated 5 out of 5 by DANTZLER2014 Attending Family Reunion
Hotel staff was very professional, and courteous. Due to my early morning departure the hotel staff arranged for me and my family to be transported to the airport for free. Facilities were exceptional, overall quality excellent.
August 18, 2014
Rated 4 out of 5 by subworker burned food
the hotel over all was good, clean and Quiet. two issues.
1. bartender served burned Nachos, with "sorry they look burned".
2. I was charged twice in the café.
August 18, 2014
Rated 5 out of 5 by Arsh Liked it
Our family had an enjoyable stay. The staff were friendly and always available to help when needed. Pool was clean and not over chlorinated. Good buffet breakfast, the 25% discount on food was nice.
August 17, 2014
Rated 2 out of 5 by Fudd55 nice staff, not-nice facility
nice room amenity did not compensate for bathroom sink that doesn't drain, wireless internet non-op in room, no bathrobes available, no account folio sent, a/c non-adjustable air flow that blows across bed = no sleep.
August 16, 2014
Rated 1 out of 5 by htlmgr Poor Service
Room wasn't cleaned. I came back at 10pm to room and DND was on the outside of room. I didn't put it there.
I called the front desk and informed them and they asked what I would need, I stated towels for the am and coffee. He asked if I wanted cream with my coffee then burst out laughing. I said yes please. 30 minutes later he called back and asked what it was I wanted, I again told him. 30 minutes later a maid came up with towels and coffee, minus washcloths and cream. for coffee.
I informed the desk the next morning and was curtly told I would get my parking taken off for two days because the maids showed the room as a DND and then it was cleaned by the night maid.
I informed them what happened and the simply dismissed me.
August 14, 2014
Rated 4 out of 5 by carltongirl1 Nice stay for quick night
Overall the hotel was pretty good. Very pleasant people and very clean and updated.
Only complaints there were not enough outlets to have coffee maker and tv going at same time. Also, air conditioner was pretty loud so made a good nights sleep hard to get.
August 13, 2014
Rated 5 out of 5 by Angela328 This hotel was very clean and hospitable
The staff was very professional and courteous. Helped with any questions about the area. Accommodated clients with anything we asked for.
August 11, 2014
Rated 5 out of 5 by Dave727 Home away From Home
What an incredible oasis of customer service in a desert of hospitality mediocrity. This hotel gives four star service for an average hotel price. Matt at the front desk was incredible. Gene the general manager took the time to introduce himself to me and inquire about my stay. From housekeeping to food service to the security people everyone is so friendly and helpful. So many places I've stayed could use a lesson or two from this staff. I recommend this hotel highly. I wish I could just move in permanently.
August 8, 2014