Rated 2 out of 5 by giunlx Business stay
The internet speed is abysmally SLOW. The bathroom is small, particularly the counter space is too small for personal items. Frequently heard neighbors and those above my room; walls are on the thin side for a hotel. The ironing board cover had permanent thick creases which made ironing work clothes challenging. I would not stay here again.
March 22, 2013
Rated 5 out of 5 by MukilteoMommy Convenient to many areas
Turned out to be a great choice! Selected because of pet-friendly policy but very surprised at level of service, convenient location, and great staff. Bed & breakfast package brought us to the dining room for the breakfast buffet which was a pleasant surprise and the wait staff were attentive! Overall, a great stay and we would return!
March 14, 2013
Rated 5 out of 5 by PAinDC Great family vacation
My family and I (my wife and 2 teenagers!) stayed with the Four Points Culver City for 3 nights, and I can't give the hotel enough praise. The physical operations were flawless, the staff was amazing, and the morning breakfast was delicious! The front desk team made us feel welcome every day--even when we were just walking through the lobby! And the waiters for the breakfast buffet were great! Thanks!!!
August 20, 2014
Rated 4 out of 5 by moosenmaine Beware of Parking fees
I have stayed here many times in the past. It is convenient with plenty of parking in the past. They now charge $10/night for parking! Which was a total surprise to my reservation. They need to let us know about this rather than giving us this surprise upon arrival. There is nothing on their website that discloses this.
December 2, 2011
Rated 4 out of 5 by PeteS A Good Affordable West Side Hotel
I have stayed here quite a few times. It is always consistently good service. The staff is attentive. The restaurant is good. The bar has a great beer selection. Rooms are clean and well maintained. hotel rates are affordable for the West side of town. The only negative is they do not provide airport transportation.
December 1, 2011
Rated 3 out of 5 by Seafill Green Choice - Don't bother
My main issue was with the "green choice" card, which I thought I was just opting out of getting new sheets and towels. It turned out that it meant that no one would clean my room. I had dirty garbage and breakfast dishes still in my room when I returned after a long day of work. Nothing was picked up, the bed wasn't made, nor did I get the coffee replaced. When I went downstairs to ask about this, I was told that "this is just the policy." When I asked out emptying my garbage saves water/environment I got the same response. Then after waiting for 1.5 hrs in the bar my room still wasn't clean. I went back to the front desk and the man said that the maid couldn't get in and that my room was "locked." I told him that I was at the bar the entire time and he could verify that with the bartender and asked him why I would come downstairs to ask for my room to be cleaned and then go back up and lock the door. Again, I got the same shoulder shrug and he said, "You never know." Just wasn't the quality, class and experience I am used to having with Starwood. I won't be back which is a bummer because it's very close to work.
April 28, 2014
Rated 5 out of 5 by PAJoe Great Hotel
The hotel is located between the beaches and the city. Perfect if you have a car to do anything in a short time. Large mall across the street with alot of places to eat. The hotel staff are the best I've encountered in a long time. This was our 3rd stay at this hotel. Located only 7 minutes to the airport.
November 28, 2011
Rated 5 out of 5 by BigBill Star of the Brand
I wish that all of the brand were run this well. Sometimes I want a basic hotel, in this case for a solo golf trip. The staff made the stay outstanding and it is of note that the Platinum Breakfast amenity was as good here as almost any location of most of the brands. Bathroom and room were just fine, I had an adjacent guest problem twice, one a man yelling on the phone at 6 a.m. was actually comical and easily remedied by turning on the A/C fan, This could happen anywhere. I was a bit perturbed that a woman was allowed three rooms on the floor above (two floors for SPG Preferred) me supervising 14 tween girls having a party at 11 p.m. requiring me to pack up and move my room when I was getting up early next day. These logistics can be better thought out in advance, it was like a herd of buffalo jumping on the floor above my room direct and each to the sides, so it probably affected me only to be completely fair. Staff did get me another room without too much fuss, but this kind of group should not occupy the top floor of SPG Preferred with a sole chaperone, no matter how nice the girls might be, they cannot be expected to be considerate, but should be put in a corner of the first floor to disturb as few guests as possible. Perhaps I am being a little picky here, but unfortunately it made a big impact having to pack up and move. The front desk boy offered a piddly 250 points recompensation for a near midnight move. The hotel is however an outstanding budget choice close enough to the airport and major roadways with zero road noise facing the road! I observed many a customer being remembered as a repeat customer, one of the best signs a hotel can have.
June 3, 2014
Rated 4 out of 5 by BDC23 Okay
Depending on your priorities this hotel might find you in the middle of everything. It's across from a little mall which is nice if you like that sort of thing. Like all Four Points your status will earn you nothing. I noticed it went up in SPG category which is a little unfortunate.
June 17, 2013
Rated 5 out of 5 by Mula23 Definintely recommend this LA hotel
I stayed here for 11 days & it was great. My traditional king room was very comfortable, free wifi is available in the room as well as throughout the hotel & staff were very friendly and always smiling.
You have to pay for parking but its reasonable compared to other LA hotels.
April 3, 2013
Rated 4 out of 5 by Shark1 FAMILY VISIT TO LOS ANGELES
We visited the area and stayed in this hotel foe 2 nights.
In general the hotel is good and the staff were helpfull.
This hotel is more suitable for business travelers then family vacation but still good enough if you are not planning to stay in the hotel for relaxation.
February 17, 2012
Rated 4 out of 5 by SanDiegoGal Great Location!
We have stayed at this hotel in the past. It is conveniently located off the 405 and has recently had an upgrade. Loved the new carpeting! Unfortunately found the bathroom to be extremely small and hard to maneuver in. Staff was very friendly and accommodating.
September 25, 2013
Rated 5 out of 5 by Ca1234 Nice stay
In town for UCLA graduation. Nice four day stay. Hotel staff was friendly and helpful. Good central location in LA. Nice breakfast and good value. Only complaint is the charge for parking, although that seems to be the norm in Los Angeles.
June 17, 2013
Rated 5 out of 5 by Magician Mrs.
This was a beautiful and luxurious room at a great price. I was very impressed with my accommodations. The front desk treated me with respect and were very courteous. I will stay there anytime I am in town.
April 25, 2012
Rated 5 out of 5 by Dave727 Home away From Home
What an incredible oasis of customer service in a desert of hospitality mediocrity. This hotel gives four star service for an average hotel price. Matt at the front desk was incredible. Gene the general manager took the time to introduce himself to me and inquire about my stay. From housekeeping to food service to the security people everyone is so friendly and helpful. So many places I've stayed could use a lesson or two from this staff. I recommend this hotel highly. I wish I could just move in permanently.
August 8, 2014
Rated 4 out of 5 by Mustanchez Great experience
I took a chance on this hotel. My last four points experience in Rancho Cucamonga, Ca. was bad, but this time in Culver City, Ca. was great! Four points has redeemed themselves!
August 26, 2013
Rated 5 out of 5 by JJWa This hotel is beautiful, clean and welcoming
Loved the stay and will stay at same hotel if needed in the future. Did not stay long enough to use all the amenities, but will look forward to using them in the future.
April 14, 2013
Rated 5 out of 5 by pat39 very comfortable and quiet for a daytime stay
We made a late reservation because we were delayed 3 days in melbourne Aus. and only had a day to catch the train for New Orleans, the room and service was great.
April 17, 2013
Rated 5 out of 5 by Anne The staff was wonderful!
From our very early, but easily accommodated, check-in, we were treated with friendly service. They all went out of their way to make us feel welcome! Thanks.
May 27, 2013
Rated 5 out of 5 by vnatala This Hotel is great features
--Has great features
--In good location
--Staff is very honest and responsible
--Food and Drinks are good
--Room service also great
April 12, 2013
Rated 3 out of 5 by Melo101 Basic facility
Clean but small rooms and bath. Near freeway so slight noise. Climate controls in room were not great.
August 23, 2014
Rated 5 out of 5 by Richy Great Hotel!
Oustanding hotel! Team & leadership have done a great job in running this hotel. Highly reccomend to everyone.
December 16, 2013
Rated 5 out of 5 by elliott Very nice staff
Spent 7 days a couple of weeks ago and returned today for another 5 days. Staff very welcoming. Hotel well located.
November 28, 2011
Rated 3 out of 5 by cnlv Did not meet expectations
Check in clerk was very impersonal. Never made contact. Bathrooms are very tight. Beds arte comfy though.
December 26, 2011
Rated 3 out of 5 by zimbob13 Issue with bathroom
The bathtub had terrible drainage because the drain was clogged.
February 4, 2014
Rated 5 out of 5 by Marco2352 Execellent hotel
Very good food, beautiful rooms, very clean ,staff very polite,pricing very affordable
June 7, 2013
Rated 5 out of 5 by JayAbes49 Great Stay
Staff was fantastic. SPG extras were great. Will definitely stay here again.
January 28, 2013
Rated 5 out of 5 by FourStarPointsFan Excellent hotel!
Awesome staff, food & hotel.
December 14, 2013
Rated 5 out of 5 by VDBM Great
Great location and buffet.
February 11, 2013
Rated 2 out of 5 by DMOOO Lost Reservation
I'm not the one to be an annoying customer bashing a hotel, but this location does need improvement. Our reservation was somehow misplaced, so upon our arrival at 2:50 we had to wait until 3:30 as not only was the manager gone for the day, but the front desk associate who knew how to override the system was not coming in until then.
Since my fiancee had to get ready for a wedding (which we had to be at by 4:30), I obviously was not too pleased about this. Additionally, the front desk associate who was supposed to come in at 3:30 actually was scheduled for 4pm, so we had to call them to get into the system (which could have been handled initially without us waiting ~40 minutes). To compensate us for this, I received one free drink coupon - even though there were two of us. I would think I'd get hooked up a little better, since I'm nearly a Gold member and use the SPG AMEX card.
Finally, the room had some awfully loud clicking going on with the refridgerator (which I didn't know until after going to bed, as we had to rush out once we got ready for the wedding) and I had to unplug it in the middle of the night.
Other than these issues, the hotel is fine: clean, comfortable beds, pretty good location for where we were going. I just wouldn't trust them with my reservation.
July 25, 2012