Four Points by Sheraton

Four Points by Sheraton Los Angeles Westside

  • 5990 Green Valley Circle
  • Culver City,
  • California
  • 90230
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Rated 4 out of 5 by 296 reviewers.
Rated 2 out of 5 by Disappointment We have stayed at other Sheraton properties as SPG members and we were very disappointed with our stay at this location. While checking in the hotel had our reservation as a single King and should have been a double queen. I showed the desk clerk my confirmation and she apologized and said they did not have a double queen available. So our only option was the king with a roll away. We were not put on the SPG members floor. The room was not stocked as usual and we had to request the bottled water and coffee. Also had a toilet that continued to run, the front desk sent an employee to fix the toilet. He arrived promptly and stopped it from running until it was flushed again, then continued to run for the remainder of our stay. The breakfast buffet was good but started out with a few dirty plates and a carton of very spoiled milk. They offered a new milk and apologized. I hope this is not the norm as we are staying at another Four Points in a couple weeks. July 6, 2012
Rated 1 out of 5 by Scary Situation I checked in to the Four Points Sheraton in Culver City on Thursday night, September 19 after a six hour flight from Boston with my young daughter. The front desk wanted to put me in a room with a King bed. I said no because I had reserved two queen beds and had re-confirmed that two days earlier. So the man said "okay, I will put you in room 317 which has two queen beds". We dragged our five suitcases up to the third floor. My daughter took the key and started to enter the room as I went back towards the elevator the get the remaining suitcases. As she entered the room she came back out and said to me (I was down the hall), "There's a man in there in his underwear". I rushed back, said "close the door and get out of there". Needless to say I was not happy. This was a huge breakdown in hotel security. The front desk didn't seem to care too much and was nonchalant about it. He wound up giving me a suite with a pull out couch, not exactly what I wanted to sleep on. October 1, 2013
Rated 1 out of 5 by If you like noise level of freight train, it's perfect The air conditioning in this hotel is individually controlled and has the noise level of a freight train. You cannot converse and have the ac on at the same time. When we asked for a change of room, the desk clerk said "All rooms are like that--lots of people complain" TOTALLY UNSATISFACTORY EXPERIENCE! August 15, 2012
Rated 5 out of 5 by Excellent Service & Clean Rooms This is my 3rd time staying at this hotel. I'm VERY satisfied about their service and room. The staffs are very accomodating and try their best to meet my needs. The rooms are clean with big T.V. It's a pet friendly hotel. I will definitely come back again and recommend it to my friends and family! November 29, 2011
Rated 4 out of 5 by Fairly Priced If you have an early morning flight out of LAX but don't want to stay right beside the airport, this hotel is a good compromise. It is about a 5-10 minute drive to LAX and about a 5-7 minute drive to most air rental locations by the airport. The location is also good if you wanted to visit LA & Santa Monica Beach without having to pay a lot more for the more premium SPG properties. The rooms come with a fridge which is good considering having cold water on a hot LA day is vital. Parking is $12/night but I believe it is complementary if you are a SPG Gold/Platinum member. For a size of this hotel which is on the smaller side, the the hotel food was decent. One negative comment I had was with the tub. Not sure if the lever was broken but it had to be held in order for the water to drain from the Tub. July 5, 2014
Rated 5 out of 5 by clean and nice decor Enjoyed a nice quiet stay. The hotel's web site should advise guests there is a $12 parking fee. March 4, 2013
Rated 2 out of 5 by Elites shouldn't bother here Spg platinum status has no meaning at this property. Terrible room, no upgrade, no care! December 21, 2012
Rated 2 out of 5 by Lots of waiting Problematic if you arrive at busy times - long lines at checkin/out, and staff don't follow through on what they say they'd do. July 11, 2014
Rated 2 out of 5 by Unpleasant stay We stayed at this hotel twice in the same week. The first stay was fine, but during the second stay we were completely dissatisfied with the room we were given. First, the toilet did not flush properly. Anything in the toilet just swirled around in circles, but never flushed down (I'm sure you get the picture). Second, the air conditioner in the room, which was nothing more than a glorified window air conditioner in the wall, did not work properly. The "auto" setting did not work - the unit either had to be turned completely off or it had to run continuously. When we needed cooling (it was quite warm in LA during our stay), and turned on the unit (to run continuously), it sounded like there was a Mack truck in the room, making any kind of restful sleep impossible. We reported both problems to Guest Services, and a maintenance person was sent to our room to make the necessary repairs. We were on our way out when he arrived, so we explained the problems to him, and left him in the room alone. When we returned late that night, there was no change in either problem. The toilet still didn't flush, and the air conditioner still had to run continuously and sounded like a Mack truck. This particular room needs a major overhaul. Not a very good stay at all. July 13, 2012
Rated 5 out of 5 by Pet friendly! Kudos to the hotel for being pet friendly! It's so hard to find places that accept pets and that is what usually prevents me from traveling. The staff was super friendly and on top of everything. I alerted staff to someone who left their dogs in the car overnight, and the hot sun was starting to come over the car, and they called animal control right away. I didn't expect staff to be so accomodating to people with pets. The room was nice and spacious. The water pressure in the shower was a bit much, but the bathroom overall was nice. I had trouble sleeping because of the pillows. I'm just used to my own, it was hard to get comfortable at night. The food is what I would expect from a hotel, nothing fancy, but it wasn't bad. I guess the only beef that I have is having to pay for parking on top of my room rate. That must be a California thing. I'll definitely come back here though. It was a nice experience. July 7, 2014
Rated 4 out of 5 by Convenient location, comfortable hotel. I recently stayed at this Four Points by Sheraton while on a weekend apartment hunting trip to LA. The hotel itself is well maintained, clean, and comfortable. There is plenty of parking on site and the staff was friendly. The only issue we had was that the AC in our room worked a little too well. It would make the room really cold when it was on, and then it would get warm quickly when it was off. We solved this problem by covering it with a towel, so we could keep the unit on without making it freezing cold. July 1, 2014
Rated 5 out of 5 by Star of the Brand I wish that all of the brand were run this well. Sometimes I want a basic hotel, in this case for a solo golf trip. The staff made the stay outstanding and it is of note that the Platinum Breakfast amenity was as good here as almost any location of most of the brands. Bathroom and room were just fine, I had an adjacent guest problem twice, one a man yelling on the phone at 6 a.m. was actually comical and easily remedied by turning on the A/C fan, This could happen anywhere. I was a bit perturbed that a woman was allowed three rooms on the floor above (two floors for SPG Preferred) me supervising 14 tween girls having a party at 11 p.m. requiring me to pack up and move my room when I was getting up early next day. These logistics can be better thought out in advance, it was like a herd of buffalo jumping on the floor above my room direct and each to the sides, so it probably affected me only to be completely fair. Staff did get me another room without too much fuss, but this kind of group should not occupy the top floor of SPG Preferred with a sole chaperone, no matter how nice the girls might be, they cannot be expected to be considerate, but should be put in a corner of the first floor to disturb as few guests as possible. Perhaps I am being a little picky here, but unfortunately it made a big impact having to pack up and move. The front desk boy offered a piddly 250 points recompensation for a near midnight move. The hotel is however an outstanding budget choice close enough to the airport and major roadways with zero road noise facing the road! I observed many a customer being remembered as a repeat customer, one of the best signs a hotel can have. June 3, 2014
Rated 1 out of 5 by Very disappointed Only one person checking guest in had to wait approx. 10 minutes to be helped. Had confirmed a room with 2 Queen beds. Upon checking in at 5PM was informed they did not have any rooms available with 2 beds. I could wait or take a King with a rolloway. Since I was extremely tired and just wanted to lie down I agreed to the King but once I got into the room I realized there was no place to fit the rolloway. We would have to be walking on top of the beds to get around. I called down to the front desk and informed him I would have to get a room with 2 beds. He said he would call me back when room was available. After 45 Minutes I called asking if the room was available. He said yes, so I left the room and went to front desk to get new set of keys. When I asked why the room I had booked was not available at 5PM, since ck in is 3PM. I was told they were short staffed the evening before. I am sorry but that is not an acceptable. I do not feel I would recommend this hotel to clients. July 8, 2014
Rated 4 out of 5 by Comfort always stay there when in los angeles July 10, 2014
Rated 5 out of 5 by Family stay in LA Good location for a quick trip to the city. Great staff, good food, nice room, nice pool... What's not to like? Shopping mall across the street is convenient too. If planning to explore LA with family from here, best to do it on a Sunday I think. July 7, 2014
Rated 5 out of 5 by Hotel is GREAT for DIsabled I visited for 6 nights with a friend and our two service dogs. We were welcomed with open arms and no questions were asked. What a refreshing change of pace! July 8, 2014
Rated 3 out of 5 by Average Disappointed in size, location and dated hotel. Size of room is cramped. Location to attractions is inconvenient when you consider the heavy traffic. Room is dated. July 7, 2014
Rated 5 out of 5 by This hotel was exceptionally clean in all aspects. The hotel is very clean in every aspect. It is also a convenient location to many activities. July 7, 2014
Rated 2 out of 5 by Pleasant staff, not so pleasant stay I cannot state how friendly the entire staff was at this hotel, but unfortunately our room physical state is another situation we had mold on ceiling and rusted door hindges that were dripping rust all over the floor in bathroom the a/c didn't work all that well so room was humid and muggy at night. The staff was all very helpful other that one evening when my girls were in the pool I went to the front desk and asked for towels, the lady was very nice and said someone would be out with towels, nobody came so I went in again and seen a worker and he said he would be right out with the towels but half hour later still nothing so I went to the gym to see if there was towels there was only smaller towerls so I grabbed a few just so girls could dry off . As I said great friendly staff just needs some improvements in some areas.. April 18, 2014
Rated 5 out of 5 by Close to LAX but not too close This is the perfect location for business travelers with meetings in the LA area without actually staying in Dowtown LA. LAX is literally ten minutes away so no worries about fighting traffic to make your return flight home. Another perk is that a Westfield Mall is right across the street. Many restaurants to choose from as well as shopping without needing to crawl back into the car at the end of a long day of fighting traffic. June 30, 2014
Rated 3 out of 5 by Not bad but needs some TLC This hotel is not really bad, but it definitely needs some tlc. To note, the bed is very uncomfortable and the sheets, especially the pillows, are kind of gross looking. Since I was only there to sleep, I didn't say anything to management because I was too tired. The rest of the room was fine but if you have back problems, sciatica or need a more comfortable bed, this is not the place to stay. It felt like total springs and wouldn't conform to anything that was on it. Oh, to add, there is a computer in the lobby, typically to print your boarding pass. Not with this location. It is for web surfing only. You need to go into the business center, make sure you take your key, and print it there (which also didn't really work...why does it have to be so difficult?). November 9, 2011
Rated 2 out of 5 by Poor maintenance Room 425 has a horrible odor. I asked the front desk to have it deodorized while we went to dinner. It was not done. The toilet ran all evening and kept us up. There was a huge cock roach in our room which I did report upon check out. When we first checked in we went to the room to find it occupied--they then gave us Room 425. The staff apologized and gave us a free drink coupon. When I complained about the cock roach, the staff gave me free parking. I am SPG Gold and this is not the normal Sheraton that I am used to. Maintenance is poor. My sister and her husband had a decent room--no odor, good toilet and no cock roaches. May 20, 2014
Rated 3 out of 5 by Green Choice - Don't bother My main issue was with the "green choice" card, which I thought I was just opting out of getting new sheets and towels. It turned out that it meant that no one would clean my room. I had dirty garbage and breakfast dishes still in my room when I returned after a long day of work. Nothing was picked up, the bed wasn't made, nor did I get the coffee replaced. When I went downstairs to ask about this, I was told that "this is just the policy." When I asked out emptying my garbage saves water/environment I got the same response. Then after waiting for 1.5 hrs in the bar my room still wasn't clean. I went back to the front desk and the man said that the maid couldn't get in and that my room was "locked." I told him that I was at the bar the entire time and he could verify that with the bartender and asked him why I would come downstairs to ask for my room to be cleaned and then go back up and lock the door. Again, I got the same shoulder shrug and he said, "You never know." Just wasn't the quality, class and experience I am used to having with Starwood. I won't be back which is a bummer because it's very close to work. April 28, 2014
Rated 5 out of 5 by Wonderful Stay We stayed one night after picking up family at LAX. Quiet rooms, helpful/friendly staff. Convenient to airport, restaurants, shopping. June 30, 2014
Rated 4 out of 5 by Features Quite ok for business travel. July 1, 2014
Rated 5 out of 5 by Beautiful Remodel My Niece was getting married and had recommended another hotel. Since my older brother and his wife had recently stayed at Four Points Sheraton and loved it, I made reservations for my younger brother, who was Father of the Bride. The Staff could not have been more welcoming, the room was always clean and sparkling, the location was perfect. I'm just so happy to be A Starwood Preferred member, and to have discovered this divine "boutique"hotel for my out of town guests. May 22, 2013
Rated 4 out of 5 by Wet Carpet The floor was really gross. The carpet had a big wet spot when I got there on Monday 6/23/14 afternoon and was still wet when I left on Wed 6/25/14. It's like the pad underneath was soaked. UGH. I've stayed at this hotel many times and it's always nice, but my room on 6/23/14 needed improvement! June 26, 2014
Rated 2 out of 5 by We felt awkward in our room Having been frequent travelers in the past, we expected to find at least one club chair in the room. One was brought in at our request. The low, child size toilet in the bathroom was tricky for me (5'4"), but extremely difficult for my husband (6'2"). There was so little counter space in the bathroom that it could not accommodate the basic needs of a couple, and there was no fan. Otherwise, the room, TV & desk area are a good size & the beds were comfortable. March 27, 2012
Rated 5 out of 5 by Excellent customer service Traveling with our dog, and accidently we were booked into an 8th floor room! The desk clerk was able to move down to the 2nd which was better but not perfect. About 1/2 hour after being in our 2nd floor room, he called to let us know that he had made arrangements to move us to the 1st floor as requested. I very much appreciated them not just leaving us in a "better rop," but working to move us even after we were partial settled! May 13, 2013
Rated 4 out of 5 by Beware of parking fees The hotel advertises 5 nights free parking with a stay and nowhere on their web site does it disclose a parking fee. BUT the 5 free days does not apply if you use SPG points for the stay. I feel this is very misleading and irritating. Other hotels I have stayed at clearly disclose additional fees and I let them know that this would be a good policy for them also. People do not like unpleasant surprises when they check in. December 6, 2011
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