Rated 4 out of 5 by ZHaker Pleasantly Surprised
This was the closest Starwood property available near Century City the days needed. Based on some of the reviews posted I had very serious concerns but little choice as this was the closest hotel to my client.
I was most pleasantly surprised. Everyone I interacted with were excellent. The restaurant food was excellent. The location was great provided you take the side streets to LA.
You may want to request a room that is not on the freeway side.
And the price was excellent.
If this hotel is making a transformation then they are doing a great job. Please continue.
July 3, 2013
Rated 2 out of 5 by rOcky Disappointment
Heater/Cooler in my room was broken and couldn't be turned ON. When asked to fix, staff fixed right away, but it couldn't be turned OFF. Don't understand why it had to be one or the other. Didn't contact front desk cuz was too tired from work and didn't want to deal with this anymore.
Room service staff is great and on time. But the food is crap--ordered Continental Breakfast and it came with STALE pastries and ONE MUG of coffee. Just one lousy mug! I've never had room service that didn't do at least a small carafe of coffee. I can't believe you charge $17 for that lousy breakfast.
February 25, 2013
Rated 4 out of 5 by Topaz1995 No complaints...well, maybe one...
Staff greeted us warmly when we walked in the door. There was fresh fruit waiting for us in our room, along with a note thanking us for returning to a Four Points. Very thoughtful and appreciated after a long drive! We also appreciated the free water bottles in the room, replenished daily. The room was comfortable and clean, though I did notice some dust in the bathroom. Not that big a deal, but I have a dust allergy so I tend to notice those things. The room faced the freeway and was a little noisy, but not enough to prevent falling asleep. There was fresh coffee downstairs in the morning, along with fresh water all day. Parking was easy and plentiful. Location was great for our purposes (visiting relatives in the area). My only complaint is that the free internet in the room worked sporadically. We were not always able to use our computer/ipad when we wanted to. I would definitely stay here again.
December 31, 2013
Rated 5 out of 5 by scfanatic97 Exceeds expectations... always!
Service is excellent - from front desk staff to housekeeping to dining services, this hotel distinguishes itself by service. Nothing like a personal greeting in the morning on the way to work!
May 31, 2013
Rated 3 out of 5 stayed multiple times - first time there was an issue
I have stayed at tehis hotel at least 10 times and always had a good experience. this last time was the first time that there was an issue with my room. The A/C was not working properly.
I had a meeting jsut after checking in so i infomred the front desk that the thermostat didn't work on my way out.
When I returned late that night the A/C was on and running. i changed the setting refrain from mentioning competitors or to AUTO and it shut off adn did not come on again.
next morning - informed them that the AUTO control was not working and was told it would be taken care of, but it wasn't.
made another trip to the desk but unfortunately a 3rd and final time that it was not fixed.
Again - not typical, but worth mentioning.
October 15, 2012
Rated 4 out of 5 by Carole13 good location; nice place
It is a nice place close to my family there in Culver City.
I like the convenience of eating facilities in house, especially breakfast. nice to have use of a microwave; thanks for the in-room fridge. yay, comfy beds and pillows. room smelled good. I really appreciate no smoking. (not fun having to walk past smokers at the front door though. The only prob for me was adjusting the temp--room got too warm when fan on--it blows into the curtains instead of into the room.
December 1, 2013
Rated 5 out of 5 by TracyD Staff is Superb
The staff at this hotel knows what customer service means! At breakfast, Juan an employee of the restaurant, asked if I was an SPG member. He realized I didn't receive my restaurant discount card, had my SPG card added to my reservation and brought the card to me at my table. That's exceptional customer service. I would have not received my points without his attention. Hotel rooms can become "the same" when you travel a lot, but people like the ones I've met here make the difference! Will definitely stay here again.
October 26, 2013
Rated 4 out of 5 by Larry83 Best Recovery Ever
The number 1 reason I stay at this hotel is for the pool. I get up early and swim a mile and most pools in the area are under 30 feet. On the first morning the lights were out and when their was enough light later the pool cleaner came in and forced me out of the pool. I brought this to the management's attention. I received an email from the manager to let me know that these issues would be addressed. Not only did he make sure everything was ready the next day, but he met me on the way to the pool to make sure that everything was AOK.
October 6, 2012
Rated 4 out of 5 by MMDt Easy and clean
The good: very nice staff, clean rooms and facility, free water and wifi
The bad: really squeaky bed - woke us up when we turned over. They didn't have any other rooms of same type to move us into. And, the breakfast wasn't consistently good; some items good, the other items not. The buffet items were held too long and were dried out. Fresh fruit was full of rind/hard pieces. Bagels and rolls very stale every day. Meal not worth the price.
Fitness Center - 4 people in it was much too crowded. They need a bigger room, more machines.
July 14, 2013
Rated 5 out of 5 by leowoman Very Welcoming
This hotel has nicely appointed rooms with a comfortable bed. The room was clean. Hotel is next to mall.
December 28, 2013
Rated 5 out of 5 by Felicia71 Very Accomodating
Great stay! My mom came about an hour early and the team there were able to ge the room ready very quickly. Then when the room had only the King size bed and we requested the 2 queen beds they were able to move us within a matter of minutes. Then when the AC and TV didnt work it was fixed within 20 min - Sandy and the rest of the staff did a great job taking care of us during our stay. So good I almost forgot about the TV and AC issue. :-)
November 15, 2013
Rated 4 out of 5 by tazmaniandevil Staff friendliness
The staff (Norma L and Brenda C) were very helpful prior to arrival and thru the entire stay.
Both went above and beyond to ensure our 29th year Anniversary was very eventful and accommodating. They provided great points of interest for each of our days of stay and would always ask how are day was. They were very pleasant and always had a smile that made you feel at home.
Norma L and Brenda C are very great assets to the Sheraton team. The Sheraton family is blessed to have them in their corporation.
April 29, 2013
Rated 4 out of 5 by Ldog Great Location and Friendly Service
Stayed here for a week while my condo was undergoing repair work. Really friendly and efficient service from the staff, especially in the restaurant and the front desk. The breakfast buffet was always good and the omlette-station attendant is a pro...she really knows how to make a great omlette!! Rooms are clean and comfortable and exactly what you would expect for the price. Location is a plus, with convenient freeway access and proximity to a nice mall (Westfield Fox Hills). Will stay here again.
December 31, 2012
Rated 5 out of 5 by Richy Awesome Hotel!
Thanks for being such a great hotel! The GM of this hotel sets a great example of leadership, friendliness and kindness to their guests!
December 16, 2013
Rated 3 out of 5 by MV2001 I like the hotel ..but did not like the $12 parking fee
The hotel was nice and clean ..the only think that I did not like is that they charge me $12 for parking..I think that of you are a guess to the hotel that you don't need to pay to park your car there you are sleep in the hotel so I don't see a reazen for the $12 dollar parking . Now of you want to park in the hotel parking for the day so you can go across the stret to the shopping mall then yes charge the $12 dollar parking but not for your guess that are going to sleep on the hotel.
March 31, 2013
Rated 3 out of 5 by meredity Decent hotel for the price
I typically prefer to stay in higher category SPG hotels, but selected the Four Points given its convenient location to my meetings and to the airport. I found the staff to be very friendly, both at the front desk and in the bar. Room was comfortable and clean. Downside was that the phones didn't work in my room and the "free" WiFi was very spotty. Since I have to have reasonable access to the Internet for my work, this is of concern and would likely deter me from coming again.
November 19, 2012
Rated 3 out of 5 by EEFF Been there several times
I been to this location several times over the years. There has been many upgrade over the last couple of years.
Also, it is busier than I have seen in the past. We got two rooms. One was not ready until 2:55pm. Technically, the rooms are not supposed to be ready until 3pm. This is the first time I had any problems.
I was not convinced that the sheets were changed. There was a lot of brown/blond hair in the bed. Kind of gross. I cleaned off the sheets first before sleeping.
June 29, 2012
Rated 5 out of 5 by Gratefulaspie Personnel are very helpful and accommodating!
Experience with front desk and the restaurant staff was very positive. Everyone was extremely helpful, regardless of their busy day or workload. I would stay in future as well!
December 5, 2013
Rated 5 out of 5 by Greatfulkim Exceptional staff!
This was our first time in Los Angeles and the staff made us feel very welcome. The hotel was very well maintained. The restaurant food was excellent also! We will come back.
December 3, 2013
Rated 3 out of 5 by terratecture34 Parking charges
I chose this hotel because of past stays and a special price promotion. What the promotion failed to include was a $12 a day extra charge for parking! With plenty of parking available and a parking gate system that was inoperable and a nuisance, I feel that this was an additional charge that was totally unnecessary, similar to charges for wireless service. This extra charge will have a direct influence on whether I stay here again in the future.
December 20, 2012
Rated 3 out of 5 by Willie45 a critique
The air conditioning unit and fan did not cool the room in a reasonable amount of time.
Also, one young woman who I asked about the credit/debit card additional fee was not very well informed about the procedure. She told me I was going to have to pay $50 in order to be refunded the $50 I was being charged a hold even though I did not or intended to place any additional charges on my card. I even pd cash for the parking
September 3, 2013
Rated 4 out of 5 by Steven1 Communication
My room was very hot when I first arrived and was told after calling the front desk to press the reset button - I saw another review with a non-working AC. You might just post a note on the thermostats in the rooms or have the front desk tell clients about this room feature. It was more than one occasion that I could not find anyone at the bar - add a bell or something so we don't have to go to the front desk to have them ring the bar.
August 11, 2012
Rated 3 out of 5 by Jess723 Decent location, but not great quality
As an SPG Gold member and Starwood Vacations Owner, I expect a certain level of quality when I stay at Sheraton Hotels.. While this was an OK hotel for a night's stay, it is one of the lower quality hotels I've stayed in. The front desk staff was reasonably nice but status quo- not overly friendly or accomodating. I stayed in the same category Sheraton Mission Valley in San Diego the night before and everything was much nicer-from staff to decor. The gold gift provided at Sheraton Westside was much less than what was offered at the Sheraton Mission Valley. The Starbucks coffee I've come to expect from Sheraton was missing from this hotel. On the bright side, the bartender was friendly and the room did have a mini-fridge. Location is decent if you are looking to be centrally located to Santa Monica/Venice and it's a short drive to Hollywood and Beverly Hills.
March 14, 2013
Rated 2 out of 5 by TBJL First Impression will be a lasting one!
My initial thought when checking in was this was going to be a great hotel stay. However, after seeing dried blood on the comforter and it bring replaced with a stained one quickly changed my impression.
When no wash clotes or hand towels were left, housekeeping brought stained towels and a floor mat as a hand towel.
Perhaps I expected too much! Needless to say, what I experienced doesn't make this hotel tops on my list!
February 6, 2013
Rated 1 out of 5 by farinc Abysmal Hotel
Towels were like sandpaper.
Heating system noisy.
TV had problems working.
Most pedestrian hotel I've stayed as an SPG guest.
Upon checking, I was offered, as a Gold member, some points or a $10 bar coupon. I thanked the clerk. But told her that I don't drink or have a need for the bar and could she credit my $12 parking fee with the $10. She said no. I asked again and she said she could only credit my parking $6. Bizarre.
January 17, 2013
Rated 5 out of 5 by Bhland1 Best deal near LAX
Although this hotel does not offer a free shuttle, it made up for the cost of the cab fare in immaculately clean room, coffee service, free Internet, refrigerator and 50% off breakfast buffet (with discount, $7). At check in, desk manager arranged for my cab for next day, plugging in the address so driver would have it on his GPS at pickup.
This hotel is a great discovery! It has a pool and fitness center, too.
December 11, 2012
Rated 4 out of 5 by SK01 Not bad
It is a very clean hotel but there's a few things I wasn't happy about.
(1) They charge you 12 bucks for parking! There's PLENTY of parking and really no need to charge their customers.
(2) Their AC wasn't working properly
(3) They charge significantly more for double beds.
(4) Pretty thin walls
Overall, it was nice mainly because it was really clean. Right across from the mall and in a safe location.
July 30, 2012
Rated 5 out of 5 by CoreyOnTheRoad Great, friendly service!
I love returning to Four Points in Culver City - employees remember me and greet me like a long-lost friend. Always great service
November 19, 2013
Rated 4 out of 5 by Diana32 Good Hotel
I stayed here over the Thanksgiving holiday and was very pleased with this hotel. The rooms were clean, staff was friendly and never had to wait over 20 minutes for room service. The only suggestion I would make is don't forget to put your 'do not disturb' sign on the door because housekeeping will continue to knock starting at 8:00 in the morning, to clean your room. The location is perfect.
November 27, 2012
Rated 5 out of 5 by zayzay3 An excellent choice!
Everyone and every thing equaled or surpassed expectations. The staff was cordial, helpful, and efficient. The room comfort was terrific. The restaurant, although not open in the afternoon, was wonderful for drinks & appetizers, as well as dinner. The location was convenient and close to freeways and surface connections. The area is loaded with fine dining choices and within a nice community.
September 14, 2012