Rated 4 out of 5 by Mustanchez Great experience
I took a chance on this hotel. My last four points experience in Rancho Cucamonga, Ca. was bad, but this time in Culver City, Ca. was great! Four points has redeemed themselves!
August 26, 2013
Rated 5 out of 5 by JJWa This hotel is beautiful, clean and welcoming
Loved the stay and will stay at same hotel if needed in the future. Did not stay long enough to use all the amenities, but will look forward to using them in the future.
April 14, 2013
Rated 5 out of 5 by pat39 very comfortable and quiet for a daytime stay
We made a late reservation because we were delayed 3 days in melbourne Aus. and only had a day to catch the train for New Orleans, the room and service was great.
April 17, 2013
Rated 5 out of 5 by Anne The staff was wonderful!
From our very early, but easily accommodated, check-in, we were treated with friendly service. They all went out of their way to make us feel welcome! Thanks.
May 27, 2013
Rated 5 out of 5 by vnatala This Hotel is great features
--Has great features
--In good location
--Staff is very honest and responsible
--Food and Drinks are good
--Room service also great
April 12, 2013
Rated 3 out of 5 by zimbob13 Issue with bathroom
The bathtub had terrible drainage because the drain was clogged.
February 4, 2014
Rated 5 out of 5 by Richy Great Hotel!
Oustanding hotel! Team & leadership have done a great job in running this hotel. Highly reccomend to everyone.
December 16, 2013
Rated 5 out of 5 by elliott Very nice staff
Spent 7 days a couple of weeks ago and returned today for another 5 days. Staff very welcoming. Hotel well located.
November 28, 2011
Rated 3 out of 5 by cnlv Did not meet expectations
Check in clerk was very impersonal. Never made contact. Bathrooms are very tight. Beds arte comfy though.
December 26, 2011
Rated 4 out of 5 by imacsweb Missed A Bit
Overall my stay was enjoyable, the reception/front desk staff were pleasant. The restaurant service and food were average to below average. The SPG floor that I was on could have appeared a bit nicer for the location and quality usually found at a Four Points. Worth a stay, they need some better training and a step up on appearance.
July 19, 2014
Rated 5 out of 5 by Marco2352 Execellent hotel
Very good food, beautiful rooms, very clean ,staff very polite,pricing very affordable
June 7, 2013
Rated 5 out of 5 by JayAbes49 Great Stay
Staff was fantastic. SPG extras were great. Will definitely stay here again.
January 28, 2013
Rated 5 out of 5 by FourStarPointsFan Excellent hotel!
Awesome staff, food & hotel.
December 14, 2013
Rated 5 out of 5 by VDBM Great
Great location and buffet.
February 11, 2013
Rated 2 out of 5 by DMOOO Lost Reservation
I'm not the one to be an annoying customer bashing a hotel, but this location does need improvement. Our reservation was somehow misplaced, so upon our arrival at 2:50 we had to wait until 3:30 as not only was the manager gone for the day, but the front desk associate who knew how to override the system was not coming in until then.
Since my fiancee had to get ready for a wedding (which we had to be at by 4:30), I obviously was not too pleased about this. Additionally, the front desk associate who was supposed to come in at 3:30 actually was scheduled for 4pm, so we had to call them to get into the system (which could have been handled initially without us waiting ~40 minutes). To compensate us for this, I received one free drink coupon - even though there were two of us. I would think I'd get hooked up a little better, since I'm nearly a Gold member and use the SPG AMEX card.
Finally, the room had some awfully loud clicking going on with the refridgerator (which I didn't know until after going to bed, as we had to rush out once we got ready for the wedding) and I had to unplug it in the middle of the night.
Other than these issues, the hotel is fine: clean, comfortable beds, pretty good location for where we were going. I just wouldn't trust them with my reservation.
July 25, 2012
Rated 5 out of 5 by Jay11 Great Hotel
Staff were top of the line and made me feel at home.
July 21, 2014
Rated 4 out of 5 by KLU86 Fairly Priced
If you have an early morning flight out of LAX but don't want to stay right beside the airport, this hotel is a good compromise. It is about a 5-10 minute drive to LAX and about a 5-7 minute drive to most air rental locations by the airport. The location is also good if you wanted to visit LA & Santa Monica Beach without having to pay a lot more for the more premium SPG properties.
The rooms come with a fridge which is good considering having cold water on a hot LA day is vital.
Parking is $12/night but I believe it is complementary if you are a SPG Gold/Platinum member.
For a size of this hotel which is on the smaller side, the the hotel food was decent.
One negative comment I had was with the tub. Not sure if the lever was broken but it had to be held in order for the water to drain from the Tub.
July 5, 2014
Rated 4 out of 5 by HankX Convenient location, comfortable hotel.
I recently stayed at this Four Points by Sheraton while on a weekend apartment hunting trip to LA. The hotel itself is well maintained, clean, and comfortable. There is plenty of parking on site and the staff was friendly. The only issue we had was that the AC in our room worked a little too well. It would make the room really cold when it was on, and then it would get warm quickly when it was off. We solved this problem by covering it with a towel, so we could keep the unit on without making it freezing cold.
July 1, 2014
Rated 4 out of 5 by Peter001 Very good hotel
Very good hotel, with a large Westfield shopping center across the road.
Reasonably close to LAX, however with no aircraft noise.
July 20, 2014
Rated 5 out of 5 by Mav90025 Great stay
The hotel staff was very friendly and prompt. As a platinum member, we were even upgraded to one of their suites. There was a small welcome gift when we checked into the room (glass of wine, fruit and cheese)
The rooms were clean and quiet.
Overall, a great hotel for the money.
July 15, 2014
Rated 3 out of 5 by MJ88 Bad Check-In Experience
I arrived at the hotel around midnight and waited longer than 15 mins for the desk clerk to even attend to me. The first 10 mins she spent on the phone while there is another guest ahead of me waiting for her. She could not find the reservation for this guest but offered her the walk-in rate which happens to be $5 lower than the rate I got via SPG on-line. I know its only a small amount of money but when I inquired if I can take advantage of that rate she just gave me a flat NO and did not offer an explanation and proceeded to give my key.
I'm not used to getting this kind of treatment from any Starwood property at any level.
April 25, 2013
Rated 4 out of 5 by TravelerMike I recommend this hotel
I like this hotel and have stayed here a number of times primarily because it's a convenient Starwood property. It's a great place if you need a hotel room on the West Side of LA, close to the airport, the 405 and the 10.
You can also grab a cooked breakfast which is usually reasonably priced.
My only recurring problem with the hotel is the design of the curtains in the room and the AC. Because of how both are designed and installed, the AC cools behind the curtains when they are closed so the room doesn't cool off well at night. A somewhat stupid annoyance for an otherwise decent property.
May 19, 2014
Rated 4 out of 5 by Mazzda The Tenured Staff Make The Difference
Traveling to LA for the past 6 years, I've settled on the 4 Points as the Hotel of Choice for its central characteristics. Good room, good food, good location. The one thing that puts this hotel over the top are the workers who have been there many years. Sergio Roddriguez is one of these employees. He serves beverages and dinner in the bar flawlessly and with a smile on his face. It permeates the environment. Honesty and care for the guest is paramount in his eyes. This was observed within a month of traveling to this 4 Points and leaving an iPhone and wallet at the bar. All were returned to lost a found by Sergio and recovered in the morning. A great trustworthy place. A+
April 14, 2014
Rated 5 out of 5 by Jess0Rock Pet friendly!
Kudos to the hotel for being pet friendly! It's so hard to find places that accept pets and that is what usually prevents me from traveling. The staff was super friendly and on top of everything. I alerted staff to someone who left their dogs in the car overnight, and the hot sun was starting to come over the car, and they called animal control right away. I didn't expect staff to be so accomodating to people with pets.
The room was nice and spacious. The water pressure in the shower was a bit much, but the bathroom overall was nice. I had trouble sleeping because of the pillows. I'm just used to my own, it was hard to get comfortable at night.
The food is what I would expect from a hotel, nothing fancy, but it wasn't bad. I guess the only beef that I have is having to pay for parking on top of my room rate. That must be a California thing. I'll definitely come back here though. It was a nice experience.
July 7, 2014
Rated 5 out of 5 by Stu45 Great Hotel
We have stayed at this hotel many times over the past few years. The facility is well maintained, the bar, restaurant and breakfast buffet are all first rate. The rooms are clean and well equipped. Probably the most notable aspect of this hotel is the staff. They are friendly, helpful and knowledgeable. One person that I want to particularly note is Brenda C. who is a front counter person. She is always welcoming and very helpful. She has resolved several problems in various visits with skill and a smile. Also, the staff in the bar/restaurant/breakfast buffet are great. The are all very friendly and helpful. Kudos to management also for assembling such a great team.
February 20, 2014
Rated 3 out of 5 by mgm1960 The Hotel has Great Location Near the 405.
This hotel seems to be outdated with some of the room features. Generally, the staff was fantastic and went out of their way to make my stay pleasurable.
July 14, 2014
Rated 1 out of 5 by Lisa2509 Very disappointed
Only one person checking guest in had to wait approx. 10 minutes to be helped. Had confirmed a room with 2 Queen beds. Upon checking in at 5PM was informed they did not have any rooms available with 2 beds. I could wait or take a King with a rolloway. Since I was extremely tired and just wanted to lie down I agreed to the King but once I got into the room I realized there was no place to fit the rolloway. We would have to be walking on top of the beds to get around. I called down to the front desk and informed him I would have to get a room with 2 beds. He said he would call me back when room was available. After 45 Minutes I called asking if the room was available. He said yes, so I left the room and went to front desk to get new set of keys. When I asked why the room I had booked was not available at 5PM, since ck in is 3PM. I was told they were short staffed the evening before. I am sorry but that is not an acceptable. I do not feel I would recommend this hotel to clients.
July 8, 2014
Rated 5 out of 5 by CBurr Close to LAX but not too close
This is the perfect location for business travelers with meetings in the LA area without actually staying in Dowtown LA. LAX is literally ten minutes away so no worries about fighting traffic to make your return flight home. Another perk is that a Westfield Mall is right across the street. Many restaurants to choose from as well as shopping without needing to crawl back into the car at the end of a long day of fighting traffic.
June 30, 2014
Rated 2 out of 5 by seatall Lots of waiting
Problematic if you arrive at busy times - long lines at checkin/out, and staff don't follow through on what they say they'd do.
July 11, 2014
Rated 5 out of 5 by Chosun1 Family stay in LA
Good location for a quick trip to the city. Great staff, good food, nice room, nice pool... What's not to like? Shopping mall across the street is convenient too. If planning to explore LA with family from here, best to do it on a Sunday I think.
July 7, 2014