Rated 4 out of 5 by BDC23 Okay
Depending on your priorities this hotel might find you in the middle of everything. It's across from a little mall which is nice if you like that sort of thing. Like all Four Points your status will earn you nothing. I noticed it went up in SPG category which is a little unfortunate.
June 17, 2013
Rated 5 out of 5 by Mula23 Definintely recommend this LA hotel
I stayed here for 11 days & it was great. My traditional king room was very comfortable, free wifi is available in the room as well as throughout the hotel & staff were very friendly and always smiling.
You have to pay for parking but its reasonable compared to other LA hotels.
April 3, 2013
Rated 4 out of 5 by Shark1 FAMILY VISIT TO LOS ANGELES
We visited the area and stayed in this hotel foe 2 nights.
In general the hotel is good and the staff were helpfull.
This hotel is more suitable for business travelers then family vacation but still good enough if you are not planning to stay in the hotel for relaxation.
February 17, 2012
Rated 4 out of 5 by SanDiegoGal Great Location!
We have stayed at this hotel in the past. It is conveniently located off the 405 and has recently had an upgrade. Loved the new carpeting! Unfortunately found the bathroom to be extremely small and hard to maneuver in. Staff was very friendly and accommodating.
September 25, 2013
Rated 1 out of 5 by Lisa2509 Very disappointed
Only one person checking guest in had to wait approx. 10 minutes to be helped. Had confirmed a room with 2 Queen beds. Upon checking in at 5PM was informed they did not have any rooms available with 2 beds. I could wait or take a King with a rolloway. Since I was extremely tired and just wanted to lie down I agreed to the King but once I got into the room I realized there was no place to fit the rolloway. We would have to be walking on top of the beds to get around. I called down to the front desk and informed him I would have to get a room with 2 beds. He said he would call me back when room was available. After 45 Minutes I called asking if the room was available. He said yes, so I left the room and went to front desk to get new set of keys. When I asked why the room I had booked was not available at 5PM, since ck in is 3PM. I was told they were short staffed the evening before. I am sorry but that is not an acceptable. I do not feel I would recommend this hotel to clients.
July 8, 2014
Rated 2 out of 5 by seatall Lots of waiting
Problematic if you arrive at busy times - long lines at checkin/out, and staff don't follow through on what they say they'd do.
July 11, 2014
Rated 5 out of 5 by Ca1234 Nice stay
In town for UCLA graduation. Nice four day stay. Hotel staff was friendly and helpful. Good central location in LA. Nice breakfast and good value. Only complaint is the charge for parking, although that seems to be the norm in Los Angeles.
June 17, 2013
Rated 5 out of 5 by Magician Mrs.
This was a beautiful and luxurious room at a great price. I was very impressed with my accommodations. The front desk treated me with respect and were very courteous. I will stay there anytime I am in town.
April 25, 2012
Rated 4 out of 5 by Mustanchez Great experience
I took a chance on this hotel. My last four points experience in Rancho Cucamonga, Ca. was bad, but this time in Culver City, Ca. was great! Four points has redeemed themselves!
August 26, 2013
Rated 5 out of 5 by JJWa This hotel is beautiful, clean and welcoming
Loved the stay and will stay at same hotel if needed in the future. Did not stay long enough to use all the amenities, but will look forward to using them in the future.
April 14, 2013
Rated 5 out of 5 by Chosun1 Family stay in LA
Good location for a quick trip to the city. Great staff, good food, nice room, nice pool... What's not to like? Shopping mall across the street is convenient too. If planning to explore LA with family from here, best to do it on a Sunday I think.
July 7, 2014
Rated 5 out of 5 by pat39 very comfortable and quiet for a daytime stay
We made a late reservation because we were delayed 3 days in melbourne Aus. and only had a day to catch the train for New Orleans, the room and service was great.
April 17, 2013
Rated 5 out of 5 by Anne The staff was wonderful!
From our very early, but easily accommodated, check-in, we were treated with friendly service. They all went out of their way to make us feel welcome! Thanks.
May 27, 2013
Rated 3 out of 5 by zimbob13 Issue with bathroom
The bathtub had terrible drainage because the drain was clogged.
February 4, 2014
Rated 5 out of 5 by vnatala This Hotel is great features
--Has great features
--In good location
--Staff is very honest and responsible
--Food and Drinks are good
--Room service also great
April 12, 2013
Rated 4 out of 5 by Gills Comfort
always stay there when in los angeles
July 10, 2014
Rated 5 out of 5 by Richy Great Hotel!
Oustanding hotel! Team & leadership have done a great job in running this hotel. Highly reccomend to everyone.
December 16, 2013
Rated 5 out of 5 by CBurr Close to LAX but not too close
This is the perfect location for business travelers with meetings in the LA area without actually staying in Dowtown LA. LAX is literally ten minutes away so no worries about fighting traffic to make your return flight home. Another perk is that a Westfield Mall is right across the street. Many restaurants to choose from as well as shopping without needing to crawl back into the car at the end of a long day of fighting traffic.
June 30, 2014
Rated 5 out of 5 by elliott Very nice staff
Spent 7 days a couple of weeks ago and returned today for another 5 days. Staff very welcoming. Hotel well located.
November 28, 2011
Rated 3 out of 5 by cnlv Did not meet expectations
Check in clerk was very impersonal. Never made contact. Bathrooms are very tight. Beds arte comfy though.
December 26, 2011
Rated 5 out of 5 by malevy Hotel is GREAT for DIsabled
I visited for 6 nights with a friend and our two service dogs. We were welcomed with open arms and no questions were asked. What a refreshing change of pace!
July 8, 2014
Rated 5 out of 5 by Marco2352 Execellent hotel
Very good food, beautiful rooms, very clean ,staff very polite,pricing very affordable
June 7, 2013
Rated 5 out of 5 by JayAbes49 Great Stay
Staff was fantastic. SPG extras were great. Will definitely stay here again.
January 28, 2013
Rated 5 out of 5 by FourStarPointsFan Excellent hotel!
Awesome staff, food & hotel.
December 14, 2013
Rated 5 out of 5 by VDBM Great
Great location and buffet.
February 11, 2013
Rated 3 out of 5 by Miguel8565 Average
Disappointed in size, location and dated hotel. Size of room is cramped. Location to attractions is inconvenient when you consider the heavy traffic. Room is dated.
July 7, 2014
Rated 2 out of 5 by DMOOO Lost Reservation
I'm not the one to be an annoying customer bashing a hotel, but this location does need improvement. Our reservation was somehow misplaced, so upon our arrival at 2:50 we had to wait until 3:30 as not only was the manager gone for the day, but the front desk associate who knew how to override the system was not coming in until then.
Since my fiancee had to get ready for a wedding (which we had to be at by 4:30), I obviously was not too pleased about this. Additionally, the front desk associate who was supposed to come in at 3:30 actually was scheduled for 4pm, so we had to call them to get into the system (which could have been handled initially without us waiting ~40 minutes). To compensate us for this, I received one free drink coupon - even though there were two of us. I would think I'd get hooked up a little better, since I'm nearly a Gold member and use the SPG AMEX card.
Finally, the room had some awfully loud clicking going on with the refridgerator (which I didn't know until after going to bed, as we had to rush out once we got ready for the wedding) and I had to unplug it in the middle of the night.
Other than these issues, the hotel is fine: clean, comfortable beds, pretty good location for where we were going. I just wouldn't trust them with my reservation.
July 25, 2012
Rated 5 out of 5 by pwdr This hotel was exceptionally clean in all aspects.
The hotel is very clean in every aspect. It is also a convenient location to many activities.
July 7, 2014
Rated 4 out of 5 by TravelerMike I recommend this hotel
I like this hotel and have stayed here a number of times primarily because it's a convenient Starwood property. It's a great place if you need a hotel room on the West Side of LA, close to the airport, the 405 and the 10.
You can also grab a cooked breakfast which is usually reasonably priced.
My only recurring problem with the hotel is the design of the curtains in the room and the AC. Because of how both are designed and installed, the AC cools behind the curtains when they are closed so the room doesn't cool off well at night. A somewhat stupid annoyance for an otherwise decent property.
May 19, 2014
Rated 4 out of 5 by Mazzda The Tenured Staff Make The Difference
Traveling to LA for the past 6 years, I've settled on the 4 Points as the Hotel of Choice for its central characteristics. Good room, good food, good location. The one thing that puts this hotel over the top are the workers who have been there many years. Sergio Roddriguez is one of these employees. He serves beverages and dinner in the bar flawlessly and with a smile on his face. It permeates the environment. Honesty and care for the guest is paramount in his eyes. This was observed within a month of traveling to this 4 Points and leaving an iPhone and wallet at the bar. All were returned to lost a found by Sergio and recovered in the morning. A great trustworthy place. A+
April 14, 2014