Rated 1 out of 5 by htlmgr Poor Service
Room wasn't cleaned. I came back at 10pm to room and DND was on the outside of room. I didn't put it there.
I called the front desk and informed them and they asked what I would need, I stated towels for the am and coffee. He asked if I wanted cream with my coffee then burst out laughing. I said yes please. 30 minutes later he called back and asked what it was I wanted, I again told him. 30 minutes later a maid came up with towels and coffee, minus washcloths and cream. for coffee.
I informed the desk the next morning and was curtly told I would get my parking taken off for two days because the maids showed the room as a DND and then it was cleaned by the night maid.
I informed them what happened and the simply dismissed me.
August 14, 2014
Rated 4 out of 5 by bkk714 Business traveler
Friendly, courteous staff was very helpful with each of my inquiries. The beds are comfortable and my room was clean. The refrigerator is a nice convenience, however it was quite loud. During my 5 night stay, I was surprised to find that each time I entered my room at the end of the day, the air conditioning was off; the unit had to be unplugged and the breaker reset in order to turn the unit on again. None of the controls worked from the thermostate; only worked from the wall unit. I've stayed in this hotel 4 times this year and this has happened in each room I've been in.
August 4, 2014
Rated 4 out of 5 by EastCoastVisitor Quiet
I needed a quiet and peaceful getaway after taking a stressful 3-day professional exam, and the Four Points was just what the doctor ordered. The free WiFi was fast and reliable, the bed was extremely comfortable, and my request for a high floor was honored, as a Starwood Preferred Guest member. However, given the ample size of the parking lot, and the fact that the hotel is not located in a high population density area with small real estate, it really is unnecessary to charge per day parking fees to park yourself in a completely automated gate system. Plus, those per day fees become really substantial after more than a few days. As much as I liked the hotel, the parking fees are definitely a reason to look elsewhere.
August 6, 2014
Rated 5 out of 5 by ja04 This hotel is a great facility
The hotel is close to Westield Mall and that is the draw for me. It has everything you could actually want great foods and quite a diverse of array of shopping within the mall
September 24, 2014
Rated 3 out of 5 by KB228 Decent Property in Culver
This hotel is in a good location. It is across from a mall, which allows easy access to shopping and a multitude of restaurants. This is an "average" Four Points. The decor is clean and muted. The staff is competent. They did send a fruit platter to my room, which I thought was quite lovely and it made me feel appreciated. My only frustration with this hotel is that they charge for parking even when you're spending money in the hotel. For example, a friend came over to join us for breakfast and had to pay $6 for the hour they were with us. I think it would make more sense to allow validation with purchase within the hotel. Other than that, the room was comfortable and well maintained.
December 27, 2013
Rated 5 out of 5 by Kimsf23 Weekend stay in Culver City
Staff was friendly and responsive. One morning we noticed the smell of cigarette smoke on our floor and the staff promptly investigated since it is a nonsmoking property. The rooms and bathrooms were clean and well maintained for a hotel at that price point. My only complaint was there were no in room safes for the storage of valuables. The hotel is across the street from the Westfield shopping mall which made it convenient to purchase items I forgot to pack.
September 2, 2014
Rated 4 out of 5 by TravelerMike I recommend this hotel
I like this hotel and have stayed here a number of times primarily because it's a convenient Starwood property. It's a great place if you need a hotel room on the West Side of LA, close to the airport, the 405 and the 10.
You can also grab a cooked breakfast which is usually reasonably priced.
My only recurring problem with the hotel is the design of the curtains in the room and the AC. Because of how both are designed and installed, the AC cools behind the curtains when they are closed so the room doesn't cool off well at night. A somewhat stupid annoyance for an otherwise decent property.
May 19, 2014
Rated 4 out of 5 by PaoloO Good hotel beside Westfield Shopping Maill
The hotel is very accessible to LAX, a bit near perhaps because they still charge their guest a parking fee of $12/day which I find odd considering they are not an airport hotel. The rooms are of good size & beds are super comfy however the bathrooms are very small for the size of the room but it was functional. Internet is included which is a plus but the speed I guess depends on what time & how many users are using at the same time. Overall, if you are looking for a place around the area and you like to have the convenience of having a Mall while during your trip, i HIGHLY recommend this place.
December 17, 2012
Rated 4 out of 5 by dboard9 Has a lot going for it!
I stay here about once a month so I know what to expect. This time I was surprised by a guest recognition reception in the library (how many mid-priced hotels have a library?) ... I stopped in and had a glass of wine and a snack with several members of the staff! They were all delightful people, and seemed truly interested in meeting and socializing with customers.
My only complaint is that the restaurant doesn't open until 6:30 AM, we often leave about 6 and can't even grab a bagel. Other hotels have a 'grab bag' at the front desk with an apple, granola bar and water - here I can SMELL breakfast (and they have a lovely full hot breakfast buffet) but I can't eat unless I'm there at 6:30.
June 24, 2012
Rated 5 out of 5 by Ducks152 Great overnight stay
This hotel is very clean and quiet. The beds are comfortable and the bathroom is spacious. If you are a SPG member, there is a 2pm late checkout which is very gracious. Bottled water is also a complimentary amenity. The location is walking distance to the mall and plenty of food options. The hotel is also ideal because it has quick freeway access.
September 10, 2014
Rated 4 out of 5 by ZHaker Pleasantly Surprised
This was the closest Starwood property available near Century City the days needed. Based on some of the reviews posted I had very serious concerns but little choice as this was the closest hotel to my client.
I was most pleasantly surprised. Everyone I interacted with were excellent. The restaurant food was excellent. The location was great provided you take the side streets to LA.
You may want to request a room that is not on the freeway side.
And the price was excellent.
If this hotel is making a transformation then they are doing a great job. Please continue.
July 3, 2013
Rated 2 out of 5 by rOcky Disappointment
Heater/Cooler in my room was broken and couldn't be turned ON. When asked to fix, staff fixed right away, but it couldn't be turned OFF. Don't understand why it had to be one or the other. Didn't contact front desk cuz was too tired from work and didn't want to deal with this anymore.
Room service staff is great and on time. But the food is crap--ordered Continental Breakfast and it came with STALE pastries and ONE MUG of coffee. Just one lousy mug! I've never had room service that didn't do at least a small carafe of coffee. I can't believe you charge $17 for that lousy breakfast.
February 25, 2013
Rated 5 out of 5 by Dave727 Home away From Home
What an incredible oasis of customer service in a desert of hospitality mediocrity. This hotel gives four star service for an average hotel price. Matt at the front desk was incredible. Gene the general manager took the time to introduce himself to me and inquire about my stay. From housekeeping to food service to the security people everyone is so friendly and helpful. So many places I've stayed could use a lesson or two from this staff. I recommend this hotel highly. I wish I could just move in permanently.
August 8, 2014
Rated 5 out of 5 by LoboRN Great customer service
I just returned from my last stay there and the staff was excellent. The first night, my room smelled like cigarette smoke, in fact the whole floor smelled like cigarette smoke. It was very bad and I was unable to sleep. The woman at the front desk was able to find me a room on another floor. In the room change, I didn't check to see if the refrigerator was working. I put my lunch in there and the next morning the food was ruined because the refrigerator was not working. I explained that to the manager and he had the kitchen make a lunch to take to work.
I have stayed at this hotel several times and the staff has always been great. I will continue to stay at this hotel every time I work in LA. Thank you!
January 10, 2014
Rated 4 out of 5 by MannyLNJ Great location and employees.
I recently had the pleasure of staying here from 3-17 to 3-20 and I would stay here again the next time I'm in the LA Area.
The positives of the hotel are
1) Friendly Staff
2) Comfortable beds
3)Nice size refrigerator in room
4)WiFi included with hotel.
5)Close to major freeways and LAX
6) Reasonable parking rates
There was a small issue with the bathroom that my travel companion noticed and although we mentioned it to the front desk it was not resolved. The next day I mentioned it to the head of housekeeping who assured me it would be taken care of. I was unable to verify this because we were checking out.
Although this hotel is within 10 minutes of LAX I did not hear any planes while I was trying to sleep.
March 24, 2014
Rated 5 out of 5 by scfanatic97 Exceeds expectations... always!
Service is excellent - from front desk staff to housekeeping to dining services, this hotel distinguishes itself by service. Nothing like a personal greeting in the morning on the way to work!
May 31, 2013
Rated 3 out of 5 stayed multiple times - first time there was an issue
I have stayed at tehis hotel at least 10 times and always had a good experience. this last time was the first time that there was an issue with my room. The A/C was not working properly.
I had a meeting jsut after checking in so i infomred the front desk that the thermostat didn't work on my way out.
When I returned late that night the A/C was on and running. i changed the setting refrain from mentioning competitors or to AUTO and it shut off adn did not come on again.
next morning - informed them that the AUTO control was not working and was told it would be taken care of, but it wasn't.
made another trip to the desk but unfortunately a 3rd and final time that it was not fixed.
Again - not typical, but worth mentioning.
October 15, 2012
Rated 5 out of 5 by PAinDC Great family vacation
My family and I (my wife and 2 teenagers!) stayed with the Four Points Culver City for 3 nights, and I can't give the hotel enough praise. The physical operations were flawless, the staff was amazing, and the morning breakfast was delicious! The front desk team made us feel welcome every day--even when we were just walking through the lobby! And the waiters for the breakfast buffet were great! Thanks!!!
August 20, 2014
Rated 5 out of 5 by CristyLove Nice Hotel
A Very Nice, Comfortable Hotel
September 9, 2014
Rated 4 out of 5 by HankX Convenient location, comfortable hotel.
I recently stayed at this Four Points by Sheraton while on a weekend apartment hunting trip to LA. The hotel itself is well maintained, clean, and comfortable. There is plenty of parking on site and the staff was friendly. The only issue we had was that the AC in our room worked a little too well. It would make the room really cold when it was on, and then it would get warm quickly when it was off. We solved this problem by covering it with a towel, so we could keep the unit on without making it freezing cold.
July 1, 2014
Rated 4 out of 5 by Larry83 Best Recovery Ever
The number 1 reason I stay at this hotel is for the pool. I get up early and swim a mile and most pools in the area are under 30 feet. On the first morning the lights were out and when their was enough light later the pool cleaner came in and forced me out of the pool. I brought this to the management's attention. I received an email from the manager to let me know that these issues would be addressed. Not only did he make sure everything was ready the next day, but he met me on the way to the pool to make sure that everything was AOK.
October 6, 2012
Rated 4 out of 5 by MMDt Easy and clean
The good: very nice staff, clean rooms and facility, free water and wifi
The bad: really squeaky bed - woke us up when we turned over. They didn't have any other rooms of same type to move us into. And, the breakfast wasn't consistently good; some items good, the other items not. The buffet items were held too long and were dried out. Fresh fruit was full of rind/hard pieces. Bagels and rolls very stale every day. Meal not worth the price.
Fitness Center - 4 people in it was much too crowded. They need a bigger room, more machines.
July 14, 2013
Rated 4 out of 5 by KLU86 Fairly Priced
If you have an early morning flight out of LAX but don't want to stay right beside the airport, this hotel is a good compromise. It is about a 5-10 minute drive to LAX and about a 5-7 minute drive to most air rental locations by the airport. The location is also good if you wanted to visit LA & Santa Monica Beach without having to pay a lot more for the more premium SPG properties.
The rooms come with a fridge which is good considering having cold water on a hot LA day is vital.
Parking is $12/night but I believe it is complementary if you are a SPG Gold/Platinum member.
For a size of this hotel which is on the smaller side, the the hotel food was decent.
One negative comment I had was with the tub. Not sure if the lever was broken but it had to be held in order for the water to drain from the Tub.
July 5, 2014
Rated 5 out of 5 by Traveler200 Very accommodating
Our family was in town for a family member's funeral and we needed to book a number of rooms. Although the reservation process became a bit cumbersome when we tried to get rooms next to each other, our stay could not have been better. The staff was friendly, thoughtful, and extremely accommodating. Lourdes and the others at the front desk were welcoming, and the bar and restaurant took good care of our large group. Abel in the restaurant was especially sweet. Thank you for making what was a very tough weekend a little easier.
January 29, 2014
Rated 2 out of 5 by HorribleService Staff is Clueless
The staff at this establishment seems to have no idea what they are doing. Each stay is booked by an associate with a credit card authorization. However, every time I check in they have no clue and say they have no way to verify it. SO we end up being charged twice, or the wrong card is charged and then we have to spend a good amount of time getting it corrected. I would not recommend this hotel to anyone.
August 1, 2014
Rated 3 out of 5 by ABP123 Potentially overcharged
Everything about this hotel is fine except for the fact that the systems were down when I checked in and all my credit cards for the incidentals were declined. I checked in at 2:30am so I was quite displeased that my check-in was delayed because of a system glitch. I was also displeased that a credit card that I did not originally book the hotel on, but had to try for the incidentals since my first credit card was declined, has a pending charge from the hotel. Now I have to wait to see if the charge gets posted or not.
December 23, 2013
Rated 5 out of 5 by TracyD Staff is Superb
The staff at this hotel knows what customer service means! At breakfast, Juan an employee of the restaurant, asked if I was an SPG member. He realized I didn't receive my restaurant discount card, had my SPG card added to my reservation and brought the card to me at my table. That's exceptional customer service. I would have not received my points without his attention. Hotel rooms can become "the same" when you travel a lot, but people like the ones I've met here make the difference! Will definitely stay here again.
October 26, 2013
Rated 5 out of 5 by DANTZLER2014 Attending Family Reunion
Hotel staff was very professional, and courteous. Due to my early morning departure the hotel staff arranged for me and my family to be transported to the airport for free. Facilities were exceptional, overall quality excellent.
August 18, 2014
Rated 3 out of 5 by Melo101 Basic facility
Clean but small rooms and bath. Near freeway so slight noise. Climate controls in room were not great.
August 23, 2014
Rated 5 out of 5 by mdwalters Excellent staff
The staff make this hotel a great value; friendly, responsive and very helpful. The recent renovations are comfortable.
August 21, 2014