Rated 5 out of 5 by LoboRN Great customer service
I just returned from my last stay there and the staff was excellent. The first night, my room smelled like cigarette smoke, in fact the whole floor smelled like cigarette smoke. It was very bad and I was unable to sleep. The woman at the front desk was able to find me a room on another floor. In the room change, I didn't check to see if the refrigerator was working. I put my lunch in there and the next morning the food was ruined because the refrigerator was not working. I explained that to the manager and he had the kitchen make a lunch to take to work.
I have stayed at this hotel several times and the staff has always been great. I will continue to stay at this hotel every time I work in LA. Thank you!
January 10, 2014
Rated 5 out of 5 by Mav90025 Great stay
The hotel staff was very friendly and prompt. As a platinum member, we were even upgraded to one of their suites. There was a small welcome gift when we checked into the room (glass of wine, fruit and cheese)
The rooms were clean and quiet.
Overall, a great hotel for the money.
July 15, 2014
Rated 4 out of 5 by MannyLNJ Great location and employees.
I recently had the pleasure of staying here from 3-17 to 3-20 and I would stay here again the next time I'm in the LA Area.
The positives of the hotel are
1) Friendly Staff
2) Comfortable beds
3)Nice size refrigerator in room
4)WiFi included with hotel.
5)Close to major freeways and LAX
6) Reasonable parking rates
There was a small issue with the bathroom that my travel companion noticed and although we mentioned it to the front desk it was not resolved. The next day I mentioned it to the head of housekeeping who assured me it would be taken care of. I was unable to verify this because we were checking out.
Although this hotel is within 10 minutes of LAX I did not hear any planes while I was trying to sleep.
March 24, 2014
Rated 4 out of 5 by Peter001 Very good hotel
Very good hotel, with a large Westfield shopping center across the road.
Reasonably close to LAX, however with no aircraft noise.
July 20, 2014
Rated 5 out of 5 by Jess0Rock Pet friendly!
Kudos to the hotel for being pet friendly! It's so hard to find places that accept pets and that is what usually prevents me from traveling. The staff was super friendly and on top of everything. I alerted staff to someone who left their dogs in the car overnight, and the hot sun was starting to come over the car, and they called animal control right away. I didn't expect staff to be so accomodating to people with pets.
The room was nice and spacious. The water pressure in the shower was a bit much, but the bathroom overall was nice. I had trouble sleeping because of the pillows. I'm just used to my own, it was hard to get comfortable at night.
The food is what I would expect from a hotel, nothing fancy, but it wasn't bad. I guess the only beef that I have is having to pay for parking on top of my room rate. That must be a California thing. I'll definitely come back here though. It was a nice experience.
July 7, 2014
Rated 5 out of 5 by Jay11 Great Hotel
Staff were top of the line and made me feel at home.
July 21, 2014
Rated 5 out of 5 by CBurr Close to LAX but not too close
This is the perfect location for business travelers with meetings in the LA area without actually staying in Dowtown LA. LAX is literally ten minutes away so no worries about fighting traffic to make your return flight home. Another perk is that a Westfield Mall is right across the street. Many restaurants to choose from as well as shopping without needing to crawl back into the car at the end of a long day of fighting traffic.
June 30, 2014
Rated 1 out of 5 by Lisa2509 Very disappointed
Only one person checking guest in had to wait approx. 10 minutes to be helped. Had confirmed a room with 2 Queen beds. Upon checking in at 5PM was informed they did not have any rooms available with 2 beds. I could wait or take a King with a rolloway. Since I was extremely tired and just wanted to lie down I agreed to the King but once I got into the room I realized there was no place to fit the rolloway. We would have to be walking on top of the beds to get around. I called down to the front desk and informed him I would have to get a room with 2 beds. He said he would call me back when room was available. After 45 Minutes I called asking if the room was available. He said yes, so I left the room and went to front desk to get new set of keys. When I asked why the room I had booked was not available at 5PM, since ck in is 3PM. I was told they were short staffed the evening before. I am sorry but that is not an acceptable. I do not feel I would recommend this hotel to clients.
July 8, 2014
Rated 3 out of 5 by mgm1960 The Hotel has Great Location Near the 405.
This hotel seems to be outdated with some of the room features. Generally, the staff was fantastic and went out of their way to make my stay pleasurable.
July 14, 2014
Rated 5 out of 5 by scfanatic97 Exceeds expectations... always!
Service is excellent - from front desk staff to housekeeping to dining services, this hotel distinguishes itself by service. Nothing like a personal greeting in the morning on the way to work!
May 31, 2013
Rated 3 out of 5 stayed multiple times - first time there was an issue
I have stayed at tehis hotel at least 10 times and always had a good experience. this last time was the first time that there was an issue with my room. The A/C was not working properly.
I had a meeting jsut after checking in so i infomred the front desk that the thermostat didn't work on my way out.
When I returned late that night the A/C was on and running. i changed the setting refrain from mentioning competitors or to AUTO and it shut off adn did not come on again.
next morning - informed them that the AUTO control was not working and was told it would be taken care of, but it wasn't.
made another trip to the desk but unfortunately a 3rd and final time that it was not fixed.
Again - not typical, but worth mentioning.
October 15, 2012
Rated 5 out of 5 by Chosun1 Family stay in LA
Good location for a quick trip to the city. Great staff, good food, nice room, nice pool... What's not to like? Shopping mall across the street is convenient too. If planning to explore LA with family from here, best to do it on a Sunday I think.
July 7, 2014
Rated 2 out of 5 by seatall Lots of waiting
Problematic if you arrive at busy times - long lines at checkin/out, and staff don't follow through on what they say they'd do.
July 11, 2014
Rated 5 out of 5 by malevy Hotel is GREAT for DIsabled
I visited for 6 nights with a friend and our two service dogs. We were welcomed with open arms and no questions were asked. What a refreshing change of pace!
July 8, 2014
Rated 3 out of 5 by Miguel8565 Average
Disappointed in size, location and dated hotel. Size of room is cramped. Location to attractions is inconvenient when you consider the heavy traffic. Room is dated.
July 7, 2014
Rated 4 out of 5 by Gills Comfort
always stay there when in los angeles
July 10, 2014
Rated 4 out of 5 by FrequentTraveler13 GOOD CHOICE FOR LAX STAYS
I stayed at this hotel for one night before a early morning LAX flight.
TRANSPORTATION: The fastest way to get to this hotel from LAX is via taxi. It will cost you about $15-20. The hotel does not have a airport shuttle.
LOCATION: Culver City, California right next to a mall.
STAFF: Very friendly and courteous. I want to thank BRENDA and MATT at the front desk for all the help and excellent service. SANDY, thank you for the welcome card.
DINING: Restaurant and bar are located in lobby area. I ate a salmon that was fair. Thank you for great service ALPHONSO.
VENDING MACHINES: Are located in the lobby area and can be utilized anytime.
ROOM: Was a large suite with a separate living room on the 8th floor.
IN ROOM AMENITY: I want to thank the hotel staff for the large tasty fruit plate.
OVERALL: Good choice for LAX stays.
June 1, 2014
Rated 5 out of 5 by pwdr This hotel was exceptionally clean in all aspects.
The hotel is very clean in every aspect. It is also a convenient location to many activities.
July 7, 2014
Rated 4 out of 5 by SueZQ123 Wet Carpet
The floor was really gross. The carpet had a big wet spot when I got there on Monday 6/23/14 afternoon and was still wet when I left on Wed 6/25/14. It's like the pad underneath was soaked. UGH. I've stayed at this hotel many times and it's always nice, but my room on 6/23/14 needed improvement!
June 26, 2014
Rated 4 out of 5 by Larry83 Best Recovery Ever
The number 1 reason I stay at this hotel is for the pool. I get up early and swim a mile and most pools in the area are under 30 feet. On the first morning the lights were out and when their was enough light later the pool cleaner came in and forced me out of the pool. I brought this to the management's attention. I received an email from the manager to let me know that these issues would be addressed. Not only did he make sure everything was ready the next day, but he met me on the way to the pool to make sure that everything was AOK.
October 6, 2012
Rated 5 out of 5 by 1RosyLady Hotel has very friendly staff
I love staying in this hotel when I come to LA because the staff always make sure I have a happy stay. They talk to me in the halls to make sure I have everything I need. Staff are always upbeat and happy. The walls are very well insulated to keep down the noise, and there are refrigerators in the rooms. Love it!
June 23, 2014
Rated 4 out of 5 by MMDt Easy and clean
The good: very nice staff, clean rooms and facility, free water and wifi
The bad: really squeaky bed - woke us up when we turned over. They didn't have any other rooms of same type to move us into. And, the breakfast wasn't consistently good; some items good, the other items not. The buffet items were held too long and were dried out. Fresh fruit was full of rind/hard pieces. Bagels and rolls very stale every day. Meal not worth the price.
Fitness Center - 4 people in it was much too crowded. They need a bigger room, more machines.
July 14, 2013
Rated 5 out of 5 by Traveler200 Very accommodating
Our family was in town for a family member's funeral and we needed to book a number of rooms. Although the reservation process became a bit cumbersome when we tried to get rooms next to each other, our stay could not have been better. The staff was friendly, thoughtful, and extremely accommodating. Lourdes and the others at the front desk were welcoming, and the bar and restaurant took good care of our large group. Abel in the restaurant was especially sweet. Thank you for making what was a very tough weekend a little easier.
January 29, 2014
Rated 5 out of 5 by Cholla Wonderful Stay
We stayed one night after picking up family at
LAX. Quiet rooms, helpful/friendly staff. Convenient to airport, restaurants, shopping.
June 30, 2014
Rated 3 out of 5 by ABP123 Potentially overcharged
Everything about this hotel is fine except for the fact that the systems were down when I checked in and all my credit cards for the incidentals were declined. I checked in at 2:30am so I was quite displeased that my check-in was delayed because of a system glitch. I was also displeased that a credit card that I did not originally book the hotel on, but had to try for the incidentals since my first credit card was declined, has a pending charge from the hotel. Now I have to wait to see if the charge gets posted or not.
December 23, 2013
Rated 3 out of 5 by StuieB Good Hotel, Bad Room
I have stayed at this hotel many times and always satisfied. This time I was given room #406 which was adjacent to the elevator. The room felt awkward with the sink not inside the bathroom. hen i return i will definitely ask not to have this room.
Staff are incredibly friendly and helpful.
June 20, 2014
Rated 2 out of 5 by Will1960 I doubt that I will ever stay here again
The bathroom was extremely small. The thermostat in our room did not function after our first night on the property. We had to request a roll of toilet paper at the front desk. The front desk staff did not adequately explain the in and out process of the controlled entry parking. I shouldn't have been charged for the parking. The very worst problem: When first being turned on, the water ffrom the bathroom sink tap had a very disagreeable odor--not unlike odors that emanate from sewer grates.
April 15, 2014
Rated 5 out of 5 by TracyD Staff is Superb
The staff at this hotel knows what customer service means! At breakfast, Juan an employee of the restaurant, asked if I was an SPG member. He realized I didn't receive my restaurant discount card, had my SPG card added to my reservation and brought the card to me at my table. That's exceptional customer service. I would have not received my points without his attention. Hotel rooms can become "the same" when you travel a lot, but people like the ones I've met here make the difference! Will definitely stay here again.
October 26, 2013
Rated 5 out of 5 by Tobebuilt Full Service in Smaller Package
Was surprised this hotel had all services and most amenities for a reasonable rate. Best A/C I've had in any room for a long time, very friendly staff, nice little bar, nice pool and a good breakfast, I'd stay again for sure.
June 23, 2014
Rated 4 out of 5 by RKIndiaBangalore Features
Quite ok for business travel.
July 1, 2014