Rated 2 out of 5 by traveler23469 Good location and staff but should not a Category 3
I chose this hotel for its location. The staff were very friendly. But the room was dirty and run down. Not what I would expect from a Category 3. Category 1 maybe 2 is where this belongs. Also why the $12 parking fee? Its located next to a number of strip with plenty of free parking.
April 22, 2014
Rated 2 out of 5 by rOcky Disappointment
Heater/Cooler in my room was broken and couldn't be turned ON. When asked to fix, staff fixed right away, but it couldn't be turned OFF. Don't understand why it had to be one or the other. Didn't contact front desk cuz was too tired from work and didn't want to deal with this anymore.
Room service staff is great and on time. But the food is crap--ordered Continental Breakfast and it came with STALE pastries and ONE MUG of coffee. Just one lousy mug! I've never had room service that didn't do at least a small carafe of coffee. I can't believe you charge $17 for that lousy breakfast.
February 25, 2013
Rated 5 out of 5 by Alanjy Great Experience
Very comfortable room and better if you like a large screen HD Television.
Great location with a fantastic Mall across the street.
Great location right off the 405.
April 25, 2014
Rated 5 out of 5 by BBfamily excellent experience
We had a wonderful stay. Rooms were clean and comfortable. Bedding and pillows were excellent. Pool was lovely and staff were all extremely kind, friendly, and helpful. We will definitely stay here again the next time we visit Los Angeles!
April 22, 2014
Rated 5 out of 5 by MJ5525 Great Staff
The front desk was very helpful and knowledgeable. Did not use food and beverage.
April 24, 2014
Rated 5 out of 5 by scfanatic97 Exceeds expectations... always!
Service is excellent - from front desk staff to housekeeping to dining services, this hotel distinguishes itself by service. Nothing like a personal greeting in the morning on the way to work!
May 31, 2013
Rated 3 out of 5 stayed multiple times - first time there was an issue
I have stayed at tehis hotel at least 10 times and always had a good experience. this last time was the first time that there was an issue with my room. The A/C was not working properly.
I had a meeting jsut after checking in so i infomred the front desk that the thermostat didn't work on my way out.
When I returned late that night the A/C was on and running. i changed the setting refrain from mentioning competitors or to AUTO and it shut off adn did not come on again.
next morning - informed them that the AUTO control was not working and was told it would be taken care of, but it wasn't.
made another trip to the desk but unfortunately a 3rd and final time that it was not fixed.
Again - not typical, but worth mentioning.
October 15, 2012
Rated 5 out of 5 by Traveler200 Very accommodating
Our family was in town for a family member's funeral and we needed to book a number of rooms. Although the reservation process became a bit cumbersome when we tried to get rooms next to each other, our stay could not have been better. The staff was friendly, thoughtful, and extremely accommodating. Lourdes and the others at the front desk were welcoming, and the bar and restaurant took good care of our large group. Abel in the restaurant was especially sweet. Thank you for making what was a very tough weekend a little easier.
January 29, 2014
Rated 4 out of 5 by ChipNZ Nice Hotel
I was a bit hesitant about this hotel as I had read some older reviews which were not so good, but my experience was excellent. the Hotel is Not new (but not expensive) but the room was clean and the Bed was very comfortable! The staff were friendly and very helpful _ and even the room service meal was great!
April 7, 2014
Rated 5 out of 5 by 1970duck Great Value
What a great place to stay.....an incredible value! Clean, quiet, and discounts on meals. We will be back!
April 16, 2014
Rated 4 out of 5 by Larry83 Best Recovery Ever
The number 1 reason I stay at this hotel is for the pool. I get up early and swim a mile and most pools in the area are under 30 feet. On the first morning the lights were out and when their was enough light later the pool cleaner came in and forced me out of the pool. I brought this to the management's attention. I received an email from the manager to let me know that these issues would be addressed. Not only did he make sure everything was ready the next day, but he met me on the way to the pool to make sure that everything was AOK.
October 6, 2012
Rated 4 out of 5 by MMDt Easy and clean
The good: very nice staff, clean rooms and facility, free water and wifi
The bad: really squeaky bed - woke us up when we turned over. They didn't have any other rooms of same type to move us into. And, the breakfast wasn't consistently good; some items good, the other items not. The buffet items were held too long and were dried out. Fresh fruit was full of rind/hard pieces. Bagels and rolls very stale every day. Meal not worth the price.
Fitness Center - 4 people in it was much too crowded. They need a bigger room, more machines.
July 14, 2013
Rated 3 out of 5 by ABP123 Potentially overcharged
Everything about this hotel is fine except for the fact that the systems were down when I checked in and all my credit cards for the incidentals were declined. I checked in at 2:30am so I was quite displeased that my check-in was delayed because of a system glitch. I was also displeased that a credit card that I did not originally book the hotel on, but had to try for the incidentals since my first credit card was declined, has a pending charge from the hotel. Now I have to wait to see if the charge gets posted or not.
December 23, 2013
Rated 5 out of 5 by chandlersbest Perfect
Comfortable , Relaxing and a Great Location to all attractions
April 9, 2014
Rated 5 out of 5 by TracyD Staff is Superb
The staff at this hotel knows what customer service means! At breakfast, Juan an employee of the restaurant, asked if I was an SPG member. He realized I didn't receive my restaurant discount card, had my SPG card added to my reservation and brought the card to me at my table. That's exceptional customer service. I would have not received my points without his attention. Hotel rooms can become "the same" when you travel a lot, but people like the ones I've met here make the difference! Will definitely stay here again.
October 26, 2013
Rated 3 out of 5 by Chodfather Culver City 4 Points...small but very convenient
Room 810. This hotel is very close to my in-laws in Culver City. Understanding that this is a moderately priced hotel I must say that the bathroom sink area is really small. I'm just under 5'10" and found it claustrophobic while brushing my teeth. The area outside and behind the shower always floods regardless of how carefully I place the shower curtain. The shower itself is good size with a curved curtain for added shoulder room and good water pressure and temperature.
No one needs down comforters in LA. It may be a nice touch for someone with circulation issues but the average person will awaken sweating. I pushed down the blanket and my legs even sweat during the night. This brings me to the thermostat. "On" means on regardless of the temp of the room. "Auto" gives you the ability to set the temp you want and have the unit turn off once that temp is reached. Ours appeared to work in reverse. Coupled with the down blankets this gave me a cold head while maintaining lower body sweating, which was rather uncomfortable.
Food service. Unfriendly and slow! We were handed menus by a man who was visibly unhappy. I understand that most people get the buffet but this was unacceptable. Next, another server took our order. Amazingly he was also as unhappy and unpleasant. Asked for water...he didn't bring it. Had to ask for water again. My omlette last time I was here was excellent. This one was overcooked and had visible brown spots on it from being overcooked.
If I weren't an SPG member I'd go elsewhere but the proximity and convenience are just too tempting for me. The service levels at the restaurant really makes this location seem cheap and uninviting. Not the standard I expect from a Starwood property. Also the other SPG property at the airport charges for parking! Please address these issues.
April 15, 2014
Rated 5 out of 5 by scfanatic97 Great Service
Always excellent service and friendliest staff!
April 6, 2014
Rated 4 out of 5 by tazmaniandevil Staff friendliness
The staff (Norma L and Brenda C) were very helpful prior to arrival and thru the entire stay.
Both went above and beyond to ensure our 29th year Anniversary was very eventful and accommodating. They provided great points of interest for each of our days of stay and would always ask how are day was. They were very pleasant and always had a smile that made you feel at home.
Norma L and Brenda C are very great assets to the Sheraton team. The Sheraton family is blessed to have them in their corporation.
April 29, 2013
Rated 4 out of 5 by SpartansRoseBowl Nice hotel, but could improve a few things
We came out for the Rose Bowl on Jan 1st.
The hotel was clean and comfortable as you would expect.
Our only real issue was the check out process. We opted for the paperless e-mail receipt, but never received the e-mail. We had a very early morning flight and ended up having to stop at the front desk to get the e-mail sent to us. That process took about 10 mins. The front desk attendant said that we are required to stop to check out in order to generate the e-mail receipt. We never experienced that at any other SPG property. In the end, it was only a inconvenience, but something that could easily be avoided.
A huge plus is that the hotel is 10-15 mins from LAX and you don't have to even go on the highway.
A side note:
Be prepared to pay for parking and consider that cost when you compare to other hotels.
January 8, 2014
Rated 4 out of 5 by Ldog Great Location and Friendly Service
Stayed here for a week while my condo was undergoing repair work. Really friendly and efficient service from the staff, especially in the restaurant and the front desk. The breakfast buffet was always good and the omlette-station attendant is a pro...she really knows how to make a great omlette!! Rooms are clean and comfortable and exactly what you would expect for the price. Location is a plus, with convenient freeway access and proximity to a nice mall (Westfield Fox Hills). Will stay here again.
December 31, 2012
Rated 4 out of 5 by cbbrown Comfortable and convenient stay
The hotel is located in a convenient place with access to major highways, shopping, food, etc.
March 31, 2014
Rated 3 out of 5 by MV2001 I like the hotel ..but did not like the $12 parking fee
The hotel was nice and clean ..the only think that I did not like is that they charge me $12 for parking..I think that of you are a guess to the hotel that you don't need to pay to park your car there you are sleep in the hotel so I don't see a reazen for the $12 dollar parking . Now of you want to park in the hotel parking for the day so you can go across the stret to the shopping mall then yes charge the $12 dollar parking but not for your guess that are going to sleep on the hotel.
March 31, 2013
Rated 4 out of 5 by Carole13 good location; nice place
It is a nice place close to my family there in Culver City.
I like the convenience of eating facilities in house, especially breakfast. nice to have use of a microwave; thanks for the in-room fridge. yay, comfy beds and pillows. room smelled good. I really appreciate no smoking. (not fun having to walk past smokers at the front door though. The only prob for me was adjusting the temp--room got too warm when fan on--it blows into the curtains instead of into the room.
December 1, 2013
Rated 3 out of 5 by meredity Decent hotel for the price
I typically prefer to stay in higher category SPG hotels, but selected the Four Points given its convenient location to my meetings and to the airport. I found the staff to be very friendly, both at the front desk and in the bar. Room was comfortable and clean. Downside was that the phones didn't work in my room and the "free" WiFi was very spotty. Since I have to have reasonable access to the Internet for my work, this is of concern and would likely deter me from coming again.
November 19, 2012
Rated 3 out of 5 by EEFF Been there several times
I been to this location several times over the years. There has been many upgrade over the last couple of years.
Also, it is busier than I have seen in the past. We got two rooms. One was not ready until 2:55pm. Technically, the rooms are not supposed to be ready until 3pm. This is the first time I had any problems.
I was not convinced that the sheets were changed. There was a lot of brown/blond hair in the bed. Kind of gross. I cleaned off the sheets first before sleeping.
June 29, 2012
Rated 5 out of 5 by j13martin Great Stay
Last year, I stayed at this same hotel and had a negative experience with the poor customer service offered by the front desk staff. This time, it was completely different. Brenda was very attentive and helpful. As soon as I walked in to the hotel, she called me up and helped me. No waiting and she provided very efficient service.
March 3, 2014
Rated 5 out of 5 by Whinehini Great Local!
Easy to find/ and just walk across the street to the mall for shopping/eating. Front Desk Staff were awesome. Room clean/comfortable and exceeded my expectations for a "business traveler hotel". Could use a little updating (like in the ALOFT properties) Continental Breakfast was nice, wasn't staffed at opening time tho. Fortunately coffee was avail in lobby. Hot food temp should have been warmer. Great value, and location!
January 27, 2014
Rated 5 out of 5 by Noey Great service!
The hotel staff was very friendly. The area of the city had a power outage in late afternoon for about 2 hrs, but the staff kept us happy - comping our drinks and finally our dinner after the lights came on. Taxi calls were on time, as well as wake-up calls. Very nice hotel! Will stay there again if I am ever in the area.
March 2, 2014
Rated 5 out of 5 by Felicia71 Very Accomodating
Great stay! My mom came about an hour early and the team there were able to ge the room ready very quickly. Then when the room had only the King size bed and we requested the 2 queen beds they were able to move us within a matter of minutes. Then when the AC and TV didnt work it was fixed within 20 min - Sandy and the rest of the staff did a great job taking care of us during our stay. So good I almost forgot about the TV and AC issue. :-)
November 15, 2013
Rated 3 out of 5 by terratecture34 Parking charges
I chose this hotel because of past stays and a special price promotion. What the promotion failed to include was a $12 a day extra charge for parking! With plenty of parking available and a parking gate system that was inoperable and a nuisance, I feel that this was an additional charge that was totally unnecessary, similar to charges for wireless service. This extra charge will have a direct influence on whether I stay here again in the future.
December 20, 2012