Rated 5 out of 5 by Angela328 This hotel was very clean and hospitable
The staff was very professional and courteous. Helped with any questions about the area. Accommodated clients with anything we asked for.
August 11, 2014
Rated 4 out of 5 by Larry83 Best Recovery Ever
The number 1 reason I stay at this hotel is for the pool. I get up early and swim a mile and most pools in the area are under 30 feet. On the first morning the lights were out and when their was enough light later the pool cleaner came in and forced me out of the pool. I brought this to the management's attention. I received an email from the manager to let me know that these issues would be addressed. Not only did he make sure everything was ready the next day, but he met me on the way to the pool to make sure that everything was AOK.
October 6, 2012
Rated 4 out of 5 by MMDt Easy and clean
The good: very nice staff, clean rooms and facility, free water and wifi
The bad: really squeaky bed - woke us up when we turned over. They didn't have any other rooms of same type to move us into. And, the breakfast wasn't consistently good; some items good, the other items not. The buffet items were held too long and were dried out. Fresh fruit was full of rind/hard pieces. Bagels and rolls very stale every day. Meal not worth the price.
Fitness Center - 4 people in it was much too crowded. They need a bigger room, more machines.
July 14, 2013
Rated 5 out of 5 by Traveler200 Very accommodating
Our family was in town for a family member's funeral and we needed to book a number of rooms. Although the reservation process became a bit cumbersome when we tried to get rooms next to each other, our stay could not have been better. The staff was friendly, thoughtful, and extremely accommodating. Lourdes and the others at the front desk were welcoming, and the bar and restaurant took good care of our large group. Abel in the restaurant was especially sweet. Thank you for making what was a very tough weekend a little easier.
January 29, 2014
Rated 5 out of 5 by MLAtrip LA visit
From the moment I walked into the Four Points - LA I was treated like royalty. The staff was absolutely wonderful. In particular, Dulce B at the front desk could not have been more accommodating. Thanks for a great evening.
August 2, 2014
Rated 3 out of 5 by ABP123 Potentially overcharged
Everything about this hotel is fine except for the fact that the systems were down when I checked in and all my credit cards for the incidentals were declined. I checked in at 2:30am so I was quite displeased that my check-in was delayed because of a system glitch. I was also displeased that a credit card that I did not originally book the hotel on, but had to try for the incidentals since my first credit card was declined, has a pending charge from the hotel. Now I have to wait to see if the charge gets posted or not.
December 23, 2013
Rated 3 out of 5 by NotHappyWithTheW Not great
I would possibly stay at this hotel again for it's convenience but other than that would skip it. My room was cleaned but not that clean. The front desk staff was dismissive at best.
August 2, 2014
Rated 5 out of 5 by TracyD Staff is Superb
The staff at this hotel knows what customer service means! At breakfast, Juan an employee of the restaurant, asked if I was an SPG member. He realized I didn't receive my restaurant discount card, had my SPG card added to my reservation and brought the card to me at my table. That's exceptional customer service. I would have not received my points without his attention. Hotel rooms can become "the same" when you travel a lot, but people like the ones I've met here make the difference! Will definitely stay here again.
October 26, 2013
Rated 5 out of 5 by CBurr Close to LAX but not too close
This is the perfect location for business travelers with meetings in the LA area without actually staying in Dowtown LA. LAX is literally ten minutes away so no worries about fighting traffic to make your return flight home. Another perk is that a Westfield Mall is right across the street. Many restaurants to choose from as well as shopping without needing to crawl back into the car at the end of a long day of fighting traffic.
June 30, 2014
Rated 4 out of 5 by imacsweb Missed A Bit
Overall my stay was enjoyable, the reception/front desk staff were pleasant. The restaurant service and food were average to below average. The SPG floor that I was on could have appeared a bit nicer for the location and quality usually found at a Four Points. Worth a stay, they need some better training and a step up on appearance.
July 19, 2014
Rated 5 out of 5 by Jess0Rock Pet friendly!
Kudos to the hotel for being pet friendly! It's so hard to find places that accept pets and that is what usually prevents me from traveling. The staff was super friendly and on top of everything. I alerted staff to someone who left their dogs in the car overnight, and the hot sun was starting to come over the car, and they called animal control right away. I didn't expect staff to be so accomodating to people with pets.
The room was nice and spacious. The water pressure in the shower was a bit much, but the bathroom overall was nice. I had trouble sleeping because of the pillows. I'm just used to my own, it was hard to get comfortable at night.
The food is what I would expect from a hotel, nothing fancy, but it wasn't bad. I guess the only beef that I have is having to pay for parking on top of my room rate. That must be a California thing. I'll definitely come back here though. It was a nice experience.
July 7, 2014
Rated 2 out of 5 by Will1960 I doubt that I will ever stay here again
The bathroom was extremely small. The thermostat in our room did not function after our first night on the property. We had to request a roll of toilet paper at the front desk. The front desk staff did not adequately explain the in and out process of the controlled entry parking. I shouldn't have been charged for the parking. The very worst problem: When first being turned on, the water ffrom the bathroom sink tap had a very disagreeable odor--not unlike odors that emanate from sewer grates.
April 15, 2014
Rated 4 out of 5 by FrequentTraveler13 GOOD CHOICE FOR LAX STAYS
I stayed at this hotel for one night before a early morning LAX flight.
TRANSPORTATION: The fastest way to get to this hotel from LAX is via taxi. It will cost you about $15-20. The hotel does not have a airport shuttle.
LOCATION: Culver City, California right next to a mall.
STAFF: Very friendly and courteous. I want to thank BRENDA and MATT at the front desk for all the help and excellent service. SANDY, thank you for the welcome card.
DINING: Restaurant and bar are located in lobby area. I ate a salmon that was fair. Thank you for great service ALPHONSO.
VENDING MACHINES: Are located in the lobby area and can be utilized anytime.
ROOM: Was a large suite with a separate living room on the 8th floor.
IN ROOM AMENITY: I want to thank the hotel staff for the large tasty fruit plate.
OVERALL: Good choice for LAX stays.
June 1, 2014
Rated 4 out of 5 by tazmaniandevil Staff friendliness
The staff (Norma L and Brenda C) were very helpful prior to arrival and thru the entire stay.
Both went above and beyond to ensure our 29th year Anniversary was very eventful and accommodating. They provided great points of interest for each of our days of stay and would always ask how are day was. They were very pleasant and always had a smile that made you feel at home.
Norma L and Brenda C are very great assets to the Sheraton team. The Sheraton family is blessed to have them in their corporation.
April 29, 2013
Rated 4 out of 5 by Ldog Great Location and Friendly Service
Stayed here for a week while my condo was undergoing repair work. Really friendly and efficient service from the staff, especially in the restaurant and the front desk. The breakfast buffet was always good and the omlette-station attendant is a pro...she really knows how to make a great omlette!! Rooms are clean and comfortable and exactly what you would expect for the price. Location is a plus, with convenient freeway access and proximity to a nice mall (Westfield Fox Hills). Will stay here again.
December 31, 2012
Rated 5 out of 5 by Zbois71 Staff was great
The staff was accommodating and polite. Clean rooms and comfortable.
July 31, 2014
Rated 5 out of 5 by tazmdevil5 great place
The Four Points Sheraton was in a great locate. the food was great and the staff was very helpful in every way.
July 27, 2014
Rated 3 out of 5 by baxtertwo Just a place to sleep
This hotel is just average, a place to sleep. Nothing special.
We stay here for that reason, and it's proximity
to our church/event.
July 26, 2014
Rated 5 out of 5 by Mav90025 Great stay
The hotel staff was very friendly and prompt. As a platinum member, we were even upgraded to one of their suites. There was a small welcome gift when we checked into the room (glass of wine, fruit and cheese)
The rooms were clean and quiet.
Overall, a great hotel for the money.
July 15, 2014
Rated 4 out of 5 by Maven28 Good as usual
Great west side location and reasonably priced.
July 29, 2014
Rated 5 out of 5 by julytravel comfortable and friendly
from checkin to check out very helpful and friendly
July 29, 2014
Rated 3 out of 5 by MV2001 I like the hotel ..but did not like the $12 parking fee
The hotel was nice and clean ..the only think that I did not like is that they charge me $12 for parking..I think that of you are a guess to the hotel that you don't need to pay to park your car there you are sleep in the hotel so I don't see a reazen for the $12 dollar parking . Now of you want to park in the hotel parking for the day so you can go across the stret to the shopping mall then yes charge the $12 dollar parking but not for your guess that are going to sleep on the hotel.
March 31, 2013
Rated 4 out of 5 by SpartansRoseBowl Nice hotel, but could improve a few things
We came out for the Rose Bowl on Jan 1st.
The hotel was clean and comfortable as you would expect.
Our only real issue was the check out process. We opted for the paperless e-mail receipt, but never received the e-mail. We had a very early morning flight and ended up having to stop at the front desk to get the e-mail sent to us. That process took about 10 mins. The front desk attendant said that we are required to stop to check out in order to generate the e-mail receipt. We never experienced that at any other SPG property. In the end, it was only a inconvenience, but something that could easily be avoided.
A huge plus is that the hotel is 10-15 mins from LAX and you don't have to even go on the highway.
A side note:
Be prepared to pay for parking and consider that cost when you compare to other hotels.
January 8, 2014
Rated 1 out of 5 by Lisa2509 Very disappointed
Only one person checking guest in had to wait approx. 10 minutes to be helped. Had confirmed a room with 2 Queen beds. Upon checking in at 5PM was informed they did not have any rooms available with 2 beds. I could wait or take a King with a rolloway. Since I was extremely tired and just wanted to lie down I agreed to the King but once I got into the room I realized there was no place to fit the rolloway. We would have to be walking on top of the beds to get around. I called down to the front desk and informed him I would have to get a room with 2 beds. He said he would call me back when room was available. After 45 Minutes I called asking if the room was available. He said yes, so I left the room and went to front desk to get new set of keys. When I asked why the room I had booked was not available at 5PM, since ck in is 3PM. I was told they were short staffed the evening before. I am sorry but that is not an acceptable. I do not feel I would recommend this hotel to clients.
July 8, 2014
Rated 3 out of 5 by meredity Decent hotel for the price
I typically prefer to stay in higher category SPG hotels, but selected the Four Points given its convenient location to my meetings and to the airport. I found the staff to be very friendly, both at the front desk and in the bar. Room was comfortable and clean. Downside was that the phones didn't work in my room and the "free" WiFi was very spotty. Since I have to have reasonable access to the Internet for my work, this is of concern and would likely deter me from coming again.
November 19, 2012
Rated 3 out of 5 by EEFF Been there several times
I been to this location several times over the years. There has been many upgrade over the last couple of years.
Also, it is busier than I have seen in the past. We got two rooms. One was not ready until 2:55pm. Technically, the rooms are not supposed to be ready until 3pm. This is the first time I had any problems.
I was not convinced that the sheets were changed. There was a lot of brown/blond hair in the bed. Kind of gross. I cleaned off the sheets first before sleeping.
June 29, 2012
Rated 4 out of 5 by Carole13 good location; nice place
It is a nice place close to my family there in Culver City.
I like the convenience of eating facilities in house, especially breakfast. nice to have use of a microwave; thanks for the in-room fridge. yay, comfy beds and pillows. room smelled good. I really appreciate no smoking. (not fun having to walk past smokers at the front door though. The only prob for me was adjusting the temp--room got too warm when fan on--it blows into the curtains instead of into the room.
December 1, 2013
Rated 4 out of 5 by Peter001 Very good hotel
Very good hotel, with a large Westfield shopping center across the road.
Reasonably close to LAX, however with no aircraft noise.
July 20, 2014
Rated 5 out of 5 by Chosun1 Family stay in LA
Good location for a quick trip to the city. Great staff, good food, nice room, nice pool... What's not to like? Shopping mall across the street is convenient too. If planning to explore LA with family from here, best to do it on a Sunday I think.
July 7, 2014
Rated 5 out of 5 by Jay11 Great Hotel
Staff were top of the line and made me feel at home.
July 21, 2014