Rated 4 out of 5 by Carole13 good location; nice place
It is a nice place close to my family there in Culver City.
I like the convenience of eating facilities in house, especially breakfast. nice to have use of a microwave; thanks for the in-room fridge. yay, comfy beds and pillows. room smelled good. I really appreciate no smoking. (not fun having to walk past smokers at the front door though. The only prob for me was adjusting the temp--room got too warm when fan on--it blows into the curtains instead of into the room.
December 1, 2013
Rated 5 out of 5 by 1RosyLady Hotel has very friendly staff
I love staying in this hotel when I come to LA because the staff always make sure I have a happy stay. They talk to me in the halls to make sure I have everything I need. Staff are always upbeat and happy. The walls are very well insulated to keep down the noise, and there are refrigerators in the rooms. Love it!
June 23, 2014
Rated 4 out of 5 by SueZQ123 Wet Carpet
The floor was really gross. The carpet had a big wet spot when I got there on Monday 6/23/14 afternoon and was still wet when I left on Wed 6/25/14. It's like the pad underneath was soaked. UGH. I've stayed at this hotel many times and it's always nice, but my room on 6/23/14 needed improvement!
June 26, 2014
Rated 2 out of 5 by seatall Lots of waiting
Problematic if you arrive at busy times - long lines at checkin/out, and staff don't follow through on what they say they'd do.
July 11, 2014
Rated 5 out of 5 by malevy Hotel is GREAT for DIsabled
I visited for 6 nights with a friend and our two service dogs. We were welcomed with open arms and no questions were asked. What a refreshing change of pace!
July 8, 2014
Rated 3 out of 5 by Miguel8565 Average
Disappointed in size, location and dated hotel. Size of room is cramped. Location to attractions is inconvenient when you consider the heavy traffic. Room is dated.
July 7, 2014
Rated 3 out of 5 by terratecture34 Parking charges
I chose this hotel because of past stays and a special price promotion. What the promotion failed to include was a $12 a day extra charge for parking! With plenty of parking available and a parking gate system that was inoperable and a nuisance, I feel that this was an additional charge that was totally unnecessary, similar to charges for wireless service. This extra charge will have a direct influence on whether I stay here again in the future.
December 20, 2012
Rated 3 out of 5 by StuieB Good Hotel, Bad Room
I have stayed at this hotel many times and always satisfied. This time I was given room #406 which was adjacent to the elevator. The room felt awkward with the sink not inside the bathroom. hen i return i will definitely ask not to have this room.
Staff are incredibly friendly and helpful.
June 20, 2014
Rated 5 out of 5 by Felicia71 Very Accomodating
Great stay! My mom came about an hour early and the team there were able to ge the room ready very quickly. Then when the room had only the King size bed and we requested the 2 queen beds they were able to move us within a matter of minutes. Then when the AC and TV didnt work it was fixed within 20 min - Sandy and the rest of the staff did a great job taking care of us during our stay. So good I almost forgot about the TV and AC issue. :-)
November 15, 2013
Rated 5 out of 5 by pwdr This hotel was exceptionally clean in all aspects.
The hotel is very clean in every aspect. It is also a convenient location to many activities.
July 7, 2014
Rated 4 out of 5 by Steven1 Communication
My room was very hot when I first arrived and was told after calling the front desk to press the reset button - I saw another review with a non-working AC. You might just post a note on the thermostats in the rooms or have the front desk tell clients about this room feature. It was more than one occasion that I could not find anyone at the bar - add a bell or something so we don't have to go to the front desk to have them ring the bar.
August 11, 2012
Rated 4 out of 5 by Gills Comfort
always stay there when in los angeles
July 10, 2014
Rated 5 out of 5 by Whinehini Great Local!
Easy to find/ and just walk across the street to the mall for shopping/eating. Front Desk Staff were awesome. Room clean/comfortable and exceeded my expectations for a "business traveler hotel". Could use a little updating (like in the ALOFT properties) Continental Breakfast was nice, wasn't staffed at opening time tho. Fortunately coffee was avail in lobby. Hot food temp should have been warmer. Great value, and location!
January 27, 2014
Rated 3 out of 5 by Jess723 Decent location, but not great quality
As an SPG Gold member and Starwood Vacations Owner, I expect a certain level of quality when I stay at Sheraton Hotels.. While this was an OK hotel for a night's stay, it is one of the lower quality hotels I've stayed in. The front desk staff was reasonably nice but status quo- not overly friendly or accomodating. I stayed in the same category Sheraton Mission Valley in San Diego the night before and everything was much nicer-from staff to decor. The gold gift provided at Sheraton Westside was much less than what was offered at the Sheraton Mission Valley. The Starbucks coffee I've come to expect from Sheraton was missing from this hotel. On the bright side, the bartender was friendly and the room did have a mini-fridge. Location is decent if you are looking to be centrally located to Santa Monica/Venice and it's a short drive to Hollywood and Beverly Hills.
March 14, 2013
Rated 5 out of 5 by Tobebuilt Full Service in Smaller Package
Was surprised this hotel had all services and most amenities for a reasonable rate. Best A/C I've had in any room for a long time, very friendly staff, nice little bar, nice pool and a good breakfast, I'd stay again for sure.
June 23, 2014
Rated 1 out of 5 by farinc Abysmal Hotel
Towels were like sandpaper.
Heating system noisy.
TV had problems working.
Most pedestrian hotel I've stayed as an SPG guest.
Upon checking, I was offered, as a Gold member, some points or a $10 bar coupon. I thanked the clerk. But told her that I don't drink or have a need for the bar and could she credit my $12 parking fee with the $10. She said no. I asked again and she said she could only credit my parking $6. Bizarre.
January 17, 2013
Rated 2 out of 5 by TBJL First Impression will be a lasting one!
My initial thought when checking in was this was going to be a great hotel stay. However, after seeing dried blood on the comforter and it bring replaced with a stained one quickly changed my impression.
When no wash clotes or hand towels were left, housekeeping brought stained towels and a floor mat as a hand towel.
Perhaps I expected too much! Needless to say, what I experienced doesn't make this hotel tops on my list!
February 6, 2013
Rated 3 out of 5 by Willie45 a critique
The air conditioning unit and fan did not cool the room in a reasonable amount of time.
Also, one young woman who I asked about the credit/debit card additional fee was not very well informed about the procedure. She told me I was going to have to pay $50 in order to be refunded the $50 I was being charged a hold even though I did not or intended to place any additional charges on my card. I even pd cash for the parking
September 3, 2013
Rated 5 out of 5 by Cholla Wonderful Stay
We stayed one night after picking up family at
LAX. Quiet rooms, helpful/friendly staff. Convenient to airport, restaurants, shopping.
June 30, 2014
Rated 3 out of 5 by thanksanyway high price hassle
Fair hotel adjacent to shopping mall and freeway. Priced too high for that. Biggest problem was upon booking. Although everyone tries to be friendly and helpful, there was a total disconnect between front desk info and reservation center. Took many phone calls to clear the air and settle an unfortunately stressful booking problem.
May 22, 2014
Rated 5 out of 5 by Bhland1 Best deal near LAX
Although this hotel does not offer a free shuttle, it made up for the cost of the cab fare in immaculately clean room, coffee service, free Internet, refrigerator and 50% off breakfast buffet (with discount, $7). At check in, desk manager arranged for my cab for next day, plugging in the address so driver would have it on his GPS at pickup.
This hotel is a great discovery! It has a pool and fitness center, too.
December 11, 2012
Rated 4 out of 5 by SK01 Not bad
It is a very clean hotel but there's a few things I wasn't happy about.
(1) They charge you 12 bucks for parking! There's PLENTY of parking and really no need to charge their customers.
(2) Their AC wasn't working properly
(3) They charge significantly more for double beds.
(4) Pretty thin walls
Overall, it was nice mainly because it was really clean. Right across from the mall and in a safe location.
July 30, 2012
Rated 4 out of 5 by RKIndiaBangalore Features
Quite ok for business travel.
July 1, 2014
Rated 5 out of 5 by zayzay3 An excellent choice!
Everyone and every thing equaled or surpassed expectations. The staff was cordial, helpful, and efficient. The room comfort was terrific. The restaurant, although not open in the afternoon, was wonderful for drinks & appetizers, as well as dinner. The location was convenient and close to freeways and surface connections. The area is loaded with fine dining choices and within a nice community.
September 14, 2012
Rated 4 out of 5 by Diana32 Good Hotel
I stayed here over the Thanksgiving holiday and was very pleased with this hotel. The rooms were clean, staff was friendly and never had to wait over 20 minutes for room service. The only suggestion I would make is don't forget to put your 'do not disturb' sign on the door because housekeeping will continue to knock starting at 8:00 in the morning, to clean your room. The location is perfect.
November 27, 2012
Rated 4 out of 5 by Charmy54 Great staff
This is a very conveniently located hotel, just a few minutes from the Airport and right across the street from a great shopping mall. the best thing about this hotel is the staff. They are very friendly and helpful and go out of their way to make sure one feels welcome and is helped. The Marin Steak restaurant serves a great breakfast and Juan in the restaurant was particularly courteous.
November 5, 2012
Rated 4 out of 5 by katmama great location
Very pleased with the location. Comfortable bed and bath
June 27, 2014
Rated 4 out of 5 by Topaz1995 No complaints...well, maybe one...
Staff greeted us warmly when we walked in the door. There was fresh fruit waiting for us in our room, along with a note thanking us for returning to a Four Points. Very thoughtful and appreciated after a long drive! We also appreciated the free water bottles in the room, replenished daily. The room was comfortable and clean, though I did notice some dust in the bathroom. Not that big a deal, but I have a dust allergy so I tend to notice those things. The room faced the freeway and was a little noisy, but not enough to prevent falling asleep. There was fresh coffee downstairs in the morning, along with fresh water all day. Parking was easy and plentiful. Location was great for our purposes (visiting relatives in the area). My only complaint is that the free internet in the room worked sporadically. We were not always able to use our computer/ipad when we wanted to. I would definitely stay here again.
December 31, 2013
Rated 5 out of 5 by marzano4 Clean hotel and great location
I really enjoyed our stay. The staff was very accommodating and friendly. Most important to me were the rooms were clean and a nice size. We will be coming back to this hotel next time in LA it was in a great location to get to everywhere we were going.
June 3, 2014
Rated 5 out of 5 by Terry17909 Nice hotel
Staff was wonderful, helpful and really understand customer service.
June 26, 2014