Rated 3 out of 5 by mike33 One night for business meeting the next day
The room was average but small. I wanted to connect my computer to the TV and all of the inputs had duct tape over them. The advertisement said 2-bottled waters in room but only one was there. the staff was mediocre. it all rates for an average rating. If the intended expectation is for a higher rating then go above and beyond for this type of property.
January 28, 2013
Rated 3 out of 5 by michael1 Not bad
Comfortable. However, three things that would have made it much better.
First, bathtub/shower is way too slick...snd my wife and I aren't exactly old or infirm. A real danger.
Second, I prefer a lock box (safe in my room). I don't want to deal with employees for our personal items.
Third, hotel parking at $12 per day expensive for this level hotel.
March 31, 2013
Rated 4 out of 5 by mike Good location and meets needs
We usually stay here when visiting our kids at UCLA. The hotel is close enough yet out of the congestion of Westwood. The staff is good and the hotel is clean. I enjoy the downstairs library and complimentary coffee, while the family sleeps in. The hotel is fairly close to many decent restaurants.
Just wish there wasn't a $12 charge for parking.
February 4, 2013
Rated 3 out of 5 by thanksanyway high price hassle
Fair hotel adjacent to shopping mall and freeway. Priced too high for that. Biggest problem was upon booking. Although everyone tries to be friendly and helpful, there was a total disconnect between front desk info and reservation center. Took many phone calls to clear the air and settle an unfortunately stressful booking problem.
May 22, 2014
Rated 2 out of 5 by judie100 GREAT STAFF/outdated room
Great staff but the air conditioning in the room and exhaust fan motor in the bathroom so outdated and consequently loud I could not sleep. The front desk staff tried to change our room from the 8th floor right below where the exhaust fan motor is located but were unable to. Sleepless nights are NOT conducive to having a pleasant week-end!
August 19, 2013
Rated 1 out of 5 by Lisa2509 Very disappointed
Only one person checking guest in had to wait approx. 10 minutes to be helped. Had confirmed a room with 2 Queen beds. Upon checking in at 5PM was informed they did not have any rooms available with 2 beds. I could wait or take a King with a rolloway. Since I was extremely tired and just wanted to lie down I agreed to the King but once I got into the room I realized there was no place to fit the rolloway. We would have to be walking on top of the beds to get around. I called down to the front desk and informed him I would have to get a room with 2 beds. He said he would call me back when room was available. After 45 Minutes I called asking if the room was available. He said yes, so I left the room and went to front desk to get new set of keys. When I asked why the room I had booked was not available at 5PM, since ck in is 3PM. I was told they were short staffed the evening before. I am sorry but that is not an acceptable. I do not feel I would recommend this hotel to clients.
July 8, 2014
Rated 5 out of 5 by Katrina4 Excellent value - Great staff
All staff are knowledgeable and friendly.
Rooms are spacious, clean, well-appointed.
We appreciated the energy-efficiency features, recycling, "green" room cleaning.
Restaurant food was consistently good; lobby coffee, tea and iced waters were great.
Convenient location, ample parking, proximity to highways and Westfield shopping center.
August 12, 2013
Rated 4 out of 5 by carltongirl1 Nice stay for quick night
Overall the hotel was pretty good. Very pleasant people and very clean and updated.
Only complaints there were not enough outlets to have coffee maker and tv going at same time. Also, air conditioner was pretty loud so made a good nights sleep hard to get.
August 13, 2014
Rated 3 out of 5 by Traveler5000 Decent stay
This hotel was perfectly located behind a mall and next to the freeway. It was very convenient. The hotel overall was nice. The only room for improvement was the AC and bed. The room was not great on climate control and the unit was loud. The bed was not comfortable to me at all.
Still a great find for the money.
The pool is huge!!!!
May 31, 2012
Rated 5 out of 5 by 1RosyLady Hotel has very friendly staff
I love staying in this hotel when I come to LA because the staff always make sure I have a happy stay. They talk to me in the halls to make sure I have everything I need. Staff are always upbeat and happy. The walls are very well insulated to keep down the noise, and there are refrigerators in the rooms. Love it!
June 23, 2014
Rated 5 out of 5 by j13martin Great Stay
Last year, I stayed at this same hotel and had a negative experience with the poor customer service offered by the front desk staff. This time, it was completely different. Brenda was very attentive and helpful. As soon as I walked in to the hotel, she called me up and helped me. No waiting and she provided very efficient service.
March 3, 2014
Rated 4 out of 5 by Joey59 What a Gem !!
We found this hotel almost by mistake, but we are so glad we did find this place. Location, perfect, staff polite and courteous. Shopping across the road, restaurants within a short walk. Will definitely return here, also would tell anyone visiting LAX that this is the place to stay. Thanks for a great time, see you next time .
June 17, 2013
Rated 5 out of 5 by DANTZLER2014 Attending Family Reunion
Hotel staff was very professional, and courteous. Due to my early morning departure the hotel staff arranged for me and my family to be transported to the airport for free. Facilities were exceptional, overall quality excellent.
August 18, 2014
Rated 5 out of 5 by Noey Great service!
The hotel staff was very friendly. The area of the city had a power outage in late afternoon for about 2 hrs, but the staff kept us happy - comping our drinks and finally our dinner after the lights came on. Taxi calls were on time, as well as wake-up calls. Very nice hotel! Will stay there again if I am ever in the area.
March 2, 2014
Rated 4 out of 5 by SueZQ123 Wet Carpet
The floor was really gross. The carpet had a big wet spot when I got there on Monday 6/23/14 afternoon and was still wet when I left on Wed 6/25/14. It's like the pad underneath was soaked. UGH. I've stayed at this hotel many times and it's always nice, but my room on 6/23/14 needed improvement!
June 26, 2014
Rated 5 out of 5 by Mav90025 Great stay
The hotel staff was very friendly and prompt. As a platinum member, we were even upgraded to one of their suites. There was a small welcome gift when we checked into the room (glass of wine, fruit and cheese)
The rooms were clean and quiet.
Overall, a great hotel for the money.
July 15, 2014
Rated 2 out of 5 by Fudd55 nice staff, not-nice facility
nice room amenity did not compensate for bathroom sink that doesn't drain, wireless internet non-op in room, no bathrobes available, no account folio sent, a/c non-adjustable air flow that blows across bed = no sleep.
August 16, 2014
Rated 4 out of 5 by Sandid Comfortable hotel, conveniently located
This hotel is conveniently located and has a nice pool and nicely equipped fitness room. The staff was very accomodating. My only complaint was that the matress pad on the bed was a bit lumpy and folded up in spots - kind of annoying. But all in all, it met my needs. Great location for freeway access and shopping!
March 17, 2013
Rated 4 out of 5 by ChipNZ Nice Hotel
I was a bit hesitant about this hotel as I had read some older reviews which were not so good, but my experience was excellent. the Hotel is Not new (but not expensive) but the room was clean and the Bed was very comfortable! The staff were friendly and very helpful _ and even the room service meal was great!
April 7, 2014
Rated 3 out of 5 by StuieB Good Hotel, Bad Room
I have stayed at this hotel many times and always satisfied. This time I was given room #406 which was adjacent to the elevator. The room felt awkward with the sink not inside the bathroom. hen i return i will definitely ask not to have this room.
Staff are incredibly friendly and helpful.
June 20, 2014
Rated 4 out of 5 by BDC23 Cozy place
This place is friendly and in a fun location. There are tons of great mom and pop places to eat around - just check yelp. Little shopping and movies within blocks of it also.
The staff is very helpful and they do their best to recognize SPG status even though it is a Four Points which has limited offerings.
September 18, 2013
Rated 5 out of 5 by Arsh Liked it
Our family had an enjoyable stay. The staff were friendly and always available to help when needed. Pool was clean and not over chlorinated. Good buffet breakfast, the 25% discount on food was nice.
August 17, 2014
Rated 4 out of 5 by Bob626 Good headquarters
Two families, one week stay in aug. for a dance workshop. The rooms were cleaned at The same time daily. The staff is great, extra towels, where's the mall etc. free coffee on the way out in the morning. Located right on the 405 but even facing freeway ,room was quiet. Gated parking. Good headquarters.
August 15, 2012
Rated 4 out of 5 by Libby mrs
We had an early arrival, and although the hotel made it clear that early check in on availabiltiy only, the staff was eager to arrange the room to get ready as soon as possible, received room at 11 am!
The room was very good.
the staff was excellent - did the outmost to arrange tours and gave advise.
June 2, 2013
Rated 3 out of 5 The hotel was excellent at Windham Gardens ,,,
and I truly like the Starwood Properties but I found the staff to not be as warm as I had experienced with other Starwood facilties. This was pretty much across the board, however, the location is central to much of my personal & business acitivities. Also, for that area, within a 3 mile radius, this hotel is better than most of what is available.
Also, I left a black (business) binder which I know for sure that I left at the hotel. I went back the next day and no one ever saw it. I rarely lose anything but I had a lot of luggage, so this was an oversight and I have had this item since 2001, but not only was there not much effort placed to locate the item (I drove back to the hotel and waited 30 to 45 min for them to locate it) but again the customer service was lacking,
I love the location, my prior experience with this property was excellent but under this ownership and as my first time staying at this property since the change in ownership, I was disappointed and even expected more.
May 25, 2013
Rated 1 out of 5 by Superman123 Poor organization
The room was the wrong one. I had reserved a room that included breakfast. But was charged an additional amount for the breakfast I had ordered. I complained to the front desk and they said that there was nothing they could do since the guy that checked us in did not give us some sort of voucher.
October 31, 2012
Rated 5 out of 5 by MLAtrip LA visit
From the moment I walked into the Four Points - LA I was treated like royalty. The staff was absolutely wonderful. In particular, Dulce B at the front desk could not have been more accommodating. Thanks for a great evening.
August 2, 2014
Rated 2 out of 5 by traveler23469 Good location and staff but should not a Category 3
I chose this hotel for its location. The staff were very friendly. But the room was dirty and run down. Not what I would expect from a Category 3. Category 1 maybe 2 is where this belongs. Also why the $12 parking fee? Its located next to a number of strip with plenty of free parking.
April 22, 2014
Rated 5 out of 5 by SMike Provided a 1st class SPG experience
The hotel and restaurant staff truly made this a great experience. In fact it was so good I commented to my wife that I believe each one of these team members have been through great customer experience training. Very kind, smiled and were service oriented! This was a great experience!
June 26, 2013
Rated 5 out of 5 by Chosun1 Family stay in LA
Good location for a quick trip to the city. Great staff, good food, nice room, nice pool... What's not to like? Shopping mall across the street is convenient too. If planning to explore LA with family from here, best to do it on a Sunday I think.
July 7, 2014