Rated 4 out of 5 by 224
Rated 4 out of 5 by Mazzda The Tenured Staff Make The Difference
Traveling to LA for the past 6 years, I've settled on the 4 Points as the Hotel of Choice for its central characteristics. Good room, good food, good location. The one thing that puts this hotel over the top are the workers who have been there many years. Sergio Roddriguez is one of these employees. He serves beverages and dinner in the bar flawlessly and with a smile on his face. It permeates the environment. Honesty and care for the guest is paramount in his eyes. This was observed within a month of traveling to this 4 Points and leaving an iPhone and wallet at the bar. All were returned to lost a found by Sergio and recovered in the morning. A great trustworthy place. A+
April 14, 2014
Rated 2 out of 5 by Will1960 I doubt that I will ever stay here again
The bathroom was extremely small. The thermostat in our room did not function after our first night on the property. We had to request a roll of toilet paper at the front desk. The front desk staff did not adequately explain the in and out process of the controlled entry parking. I shouldn't have been charged for the parking. The very worst problem: When first being turned on, the water ffrom the bathroom sink tap had a very disagreeable odor--not unlike odors that emanate from sewer grates.
April 15, 2014
Rated 5 out of 5 by 1970duck Great Value
What a great place to stay.....an incredible value! Clean, quiet, and discounts on meals. We will be back!
April 16, 2014
Rated 3 out of 5 by Chodfather Culver City 4 Points...small but very convenient
Room 810. This hotel is very close to my in-laws in Culver City. Understanding that this is a moderately priced hotel I must say that the bathroom sink area is really small. I'm just under 5'10" and found it claustrophobic while brushing my teeth. The area outside and behind the shower always floods regardless of how carefully I place the shower curtain. The shower itself is good size with a curved curtain for added shoulder room and good water pressure and temperature.
No one needs down comforters in LA. It may be a nice touch for someone with circulation issues but the average person will awaken sweating. I pushed down the blanket and my legs even sweat during the night. This brings me to the thermostat. "On" means on regardless of the temp of the room. "Auto" gives you the ability to set the temp you want and have the unit turn off once that temp is reached. Ours appeared to work in reverse. Coupled with the down blankets this gave me a cold head while maintaining lower body sweating, which was rather uncomfortable.
Food service. Unfriendly and slow! We were handed menus by a man who was visibly unhappy. I understand that most people get the buffet but this was unacceptable. Next, another server took our order. Amazingly he was also as unhappy and unpleasant. Asked for water...he didn't bring it. Had to ask for water again. My omlette last time I was here was excellent. This one was overcooked and had visible brown spots on it from being overcooked.
If I weren't an SPG member I'd go elsewhere but the proximity and convenience are just too tempting for me. The service levels at the restaurant really makes this location seem cheap and uninviting. Not the standard I expect from a Starwood property. Also the other SPG property at the airport charges for parking! Please address these issues.
April 15, 2014
Rated 5 out of 5 by chandlersbest Perfect
Comfortable , Relaxing and a Great Location to all attractions
April 9, 2014
Rated 4 out of 5 by ChipNZ Nice Hotel
I was a bit hesitant about this hotel as I had read some older reviews which were not so good, but my experience was excellent. the Hotel is Not new (but not expensive) but the room was clean and the Bed was very comfortable! The staff were friendly and very helpful _ and even the room service meal was great!
April 7, 2014
Rated 5 out of 5 by scfanatic97 Great Service
Always excellent service and friendliest staff!
April 6, 2014
Rated 4 out of 5 by MannyLNJ Great location and employees.
I recently had the pleasure of staying here from 3-17 to 3-20 and I would stay here again the next time I'm in the LA Area.
The positives of the hotel are
1) Friendly Staff
2) Comfortable beds
3)Nice size refrigerator in room
4)WiFi included with hotel.
5)Close to major freeways and LAX
6) Reasonable parking rates
There was a small issue with the bathroom that my travel companion noticed and although we mentioned it to the front desk it was not resolved. The next day I mentioned it to the head of housekeeping who assured me it would be taken care of. I was unable to verify this because we were checking out.
Although this hotel is within 10 minutes of LAX I did not hear any planes while I was trying to sleep.
March 24, 2014