Rated 3 out of 5 by Ktrenaustin Unacknowledged
Nice hotel in good location. Prompt freindly room service with OK food. Front desk could be freindlier. My Spg gold went unacknowledged. When I asked about possibility for an upgrade I was given half off my parking $8.50. The room was so small but clean.
Over all take it or leave it.
September 10, 2016
Rated 2 out of 5 by Mary108 Dirty tissue in bed
After I had slept, I found tissue in my bedding - gross. I wonder if my sheets were changed? Upon checkout, I informed the front desk. I was not given an apology. I believe one person said, "really?", but that was it.
Then, I contacted Starwoods. Starwoods sent a response, but again, no apology.
I've stayed at this hotel a number of times, but I'll never stay here again.
September 4, 2016
Rated 5 out of 5 by Long713 Excellent staff - catered to our need
We stayed here one night to check out the Santa Monica Pier as well as Los Angeles. Due to the LA traffic and all the exploration we were doing, we didn't make our late check-out of 4:00 PM but the staff was kind enough to extend our stay per our request. Everything turned out perfect and we would stay here again.
August 10, 2016
Rated 4 out of 5 by cineshmooz Great Service
I was surprised at how good the service was here. The front desk was very helpful and responsive. When the printer in the business centre didn't work Himi the front manager came and fixed it. Oscar the maintenance man was very friendly and helpful and even carried my dry cleaning to the room for me.
The staff went above and beyond. Great service.
July 25, 2016
Rated 5 out of 5 by Summer2016 Quiet and Comfortable
The hotel location was convenient for our family's need. It was easy access to the highway. Shopping is available across the street and places to eat are all within one mile. The room was clean, the ladies that cleaned the room did a great job, were quite friendly and accommodating. The security guard at night was very nice and friendly. The hotel is clean with a nice presentation. The family was happy with it all. We stayed for thirteen days and it was a great stay. I would definitely stay here when I return to Los Angeles.
July 19, 2016
Rated 4 out of 5 by NavyChief Great Staff and Comfortable Hotel
This was my first stay at this Four Points. It is next to the Fox Hills Mall if you are a recreational shopper, and just north of LAX.
Check in was fast, friendly, and efficient. Even though I was early, there was a room available for me. The room is a "standard" Four Points offering but in need for renovation. However, it was clean and functional. Coffee maker and refrigerator are included in the room. I did not use any of the food and beverage outlets at the hotel on this trip.
Unique here is an area that resembles a plush living room. There are comfortable chairs and tables large enough for a small meeting. Bookshelves surround the two rooms, and books are stocked for your review. With free WiFi, this is a nice, comfortable place to sit, relax, surf, or read. Places like this are most appreciated in any hotel. Thanks, Four Points Culver City!
Check out on Monday morning was a fast, friendly and efficient as check in the previous day.
I know I will be back. This place is comfortable and friendly. I like that a lot.
July 15, 2016
Rated 5 out of 5 by Jean93 What a wonderful experience
The staff was wonderful, helpful and polite. The room was clean and stocked for our needs. The workout room was clean and smelled good and the pool was a delightful refreshing end to a very long day. I would stay there again on any trips to the Los Angeles area.
July 11, 2016
Rated 4 out of 5 by FT0012345 Great location for its price and the night auditor is what made the stay a great experience
The hotel does not offer anything too special or tons of extras but it gives you the convenience as it is close to freeway, airport, and shopping center. The price is good for its location and what it has to offer. The bed is comfortable and the place is quiet despite its closeness to the freeway. The room and bathroom is clean. If you are just looking for a convenient place to stay in LA that is close to airport and beaches, this is a great place.
What made our stay even better is the night auditor, John. He is great and clearly an asset to the place as he is welcoming, courteous, accommodating, and truly made our stay enjoyable.
July 7, 2016