Rated 4 out of 5 by WSAC95691 GOB Rate
I stayed at this hotel in September and October 2014. At first they did not want to offer the breakfast for my other stays. I completed the survey and management quickly reviewed. They were great to review my comments. Comfortable room and is easy access to restaurants, shops and mall. Lots of parking space available in the back. Breakfast staff was great. Staff at the front desk was cheerful.
October 17, 2014
Rated 1 out of 5 by SoCalandBeyond Worst Hotel in Existence?
I stayed at your Four Points in Westside LA on 9/22. Unfortunately there was an issue with the pipes and after working with the front desk staff and engineers for about an hour I had no choice but to take a cold shower. At checkout I was asked by the GM whether our stay was OK, which is when we shared our issues with him. He offered Starwoods points and a room upgrade next time to make up for it, which at the time was appreciated.
Now objectively I have been very nice to the hotel staff every time we’ve communicated, as I always stive to. It’s not their fault that the pipes broke or that the room didn’t stay the temperature I set it to and they really tried to make it better. Anyways, I told the GM that the staff was great, that I didn’t have the same issues my colleague did with them, but that taking a cold shower sucks. I called back today because I never received a folio and unfortunately the staff failed this time. Here’s what happened:
1. Called the front desk and was put on hold for 7 minutes
2. Called back and when asked if I could hold I said “I was just put on hold for 7 minutes, is there someone I can talk to?”. I was immediately put on hold.
3. Waited on hold for another 5 minutes. The same person eventually picks the call back up and then struggled with them to spell my apparently extremely complicated name. When I asked whether my Starwood account was linked to my stay I was put back on hold for several minutes.
4. A brand new person picks up and tells me my Starwood number after I ask the question again.
I honestly couldn’t tell if they were messing me or if they are really that bad… I haven’t gotten angry in months and right now I am infuriated. I genuinely hate this hotel.
At this point I don’t even know what else to say to them. They can keep their Starwood points and their room upgrade. This hotel deserves every bad thing coming to them. For the sake of their visitors, I hope they get their act together because it’s truly pathetic right now.
September 28, 2014
Rated 5 out of 5 by 22Bella This hotel has excellent amenities
Great staff, restaurant, and meeting and event facilities.
October 13, 2014
Rated 5 out of 5 by Blackie This hotel is user friendly.
Clean facility, friendly and helpful staff. Near a
very large mall and freeway of which I needed
to travel (405).
October 8, 2014
Rated 5 out of 5 by stansil great
thoroughly enjoyable-----5 stars
September 29, 2014
Rated 5 out of 5 by ja04 This hotel is a great facility
The hotel is close to Westield Mall and that is the draw for me. It has everything you could actually want great foods and quite a diverse of array of shopping within the mall
September 24, 2014
Rated 5 out of 5 by sagagren Just very good!
Our base twice when visiting California with family (6 persons, age 11-55) in Feb/March 2012. Overall very satisfied, and would not hesitate to come back. Fresh, very friendly and well located base (proximity to freeway did not disturb and was rather an advantage).
March 18, 2012
Rated 1 out of 5 by Shawna1999 bad experience
We stayed on the 2nd floor and the 2nd night at 12:00 am there was a loud noise coming from the wall and banging sounds. We called the front desk twice, they said the sound might be from the water pipes. We had to pack our bags at 2am move to another room. They were not willing to give us a refund only a free breakfast and parking. We were told a manager would call us the next day. We had to call back at 4pm to be told they would only be able to credit us the breakfast for 1 day and parking fee of $5 per day. We were there 2 days.
July 25, 2012