Rated 3 out of 5 by Room368 This hotel could be better
Breakfast buffet has bad taste from cold eggs,,cereal taste stale or containers almost empty, ,yogurt in open bowls health hazard from guests coughing and putting fingers in yogurt, should be in individual containers,,should have omelette station on week ends,,often not enough of toast or bagels and bananas are either green or rotten spoiled for guests to eat and become ill
March 1, 2014
Rated 5 out of 5 by slls comfortable stay
After reading some reviews of the hotel, we were slightly concerned about staying there. When we arrived, I could not believe the bad reviews. The front desk staff was helpful, met our requests with a smile and was very friendly. The room was comfortable and clean. Our only complaint is the pillows smelled like stale cigarettes or something. Definitely will stay here again when in the area.
February 26, 2014
Rated 5 out of 5 by mmimoosh6 Comfortable
I love the customer service
February 27, 2014
Rated 2 out of 5 by DianeG21 Very Disappointed
We stayed at this hotel last year and had no issues but this time was very disappointed. Called in and put a hold on our prepaid room for quiet location and hotel later gave our room away, putting us by elevator in unclean room. Later moved us to noisy side of hotel. Sheets are old and stained, bed creaks and not the quality we would expect from Sheraton. Time to update the sheets! Hotel did try to make amends but was too late. Did not sleep well.
February 24, 2014
Rated 5 out of 5 by JohnRia Home away from Home
This is a place that we can always visit and use for our staycation. Kudos to the team leader for this branch for having a team members that know how to provide good customer service experience. And to Rachel for your assistance, thank you. Keep up the good work.
February 24, 2014
Rated 5 out of 5 by JohnRia Weekend Getaway
Thanks to Evelyn and Rachel for a good welcome and smooth check-in process upon our arrival. Special mention to Kim from the Restaurant Bar who proactively helped out the main dining area to assist with the ordering and serving our food during our dinner. Keep up the good work.
And on another note, I'm not sure how it can be fixed but upon entrance in the assigned room, there's a musty smell that eventually went away after we turned on the heater for some air. FYI.
February 19, 2014
Rated 1 out of 5 by Ana77777 Ms Ana
Just need to say this was the worst SPG experience I have had. Started out where I was placed in basement area in a stuffy mildew smelling room. Then moved two floors up to a smokey room- again stuffy. Asked to move a third time and was told there were no rooms- unless i went back to the basement. i Moved all my luggage on my own with a broken foot. Worker eventually brought me a cart to place my own luggage on it and I pushed it myself two floors down.
By time I checked into my room it was an hour and a half later. Then realized ice machine was broken and I had to go two floors up to get ice. So, no, I wouldn't recommend this Hotel.
May 13, 2013
Rated 3 out of 5 by LeeFamily Left Feeling Disappointed
This was my second time staying at this hotel with my family. We didn't use the facilities and we were out most of the day so we expected at the very least a good night's rest. Although the beds were comfortable, there were a few things that left us disappointed. The heater wasn't plugged in so I had to plug it in. We had 2 bottles of conditioner and no shampoo which we didn't realize until we were already in the shower. The second night we returned to the room and noticed a strong smoke smell. I called the front desk and was informed that someone had smoked in the next room and they had to clean it out. Apparently, the smoke fumes had gone through that room's bathroom vents into our bathroom. We were only offered an air freshner. I'm most disappointed that no one thought to check our room for residual smoke. This was poor quality control.
February 17, 2014