Rated 4 out of 5 by TomD Great Sheraton Hotel
I travel frequently and have stayed at a variety of hotels and this Sheraton is definitely on my Stay Again list. The Sheraton brand hotels are a great quality alternative to the higher end hotels and even included breakfasts with my stay. And the best part........plenty of BACON! :-) This is a great hotel just North of Downtown San Rafael with great staff and comfortable beds. All the things you need without the high price!
July 25, 2014
Rated 5 out of 5 by Joe123456789 I will stay here again no doubt.
Wonderful location, nice pool and hot tub. Rooms are very nice.
July 27, 2014
Rated 3 out of 5 by dave6 This hotel needs upgrade
Room not ready at time promised. Had to return later. First room was shabby. Big scratch on TV, plastic curtain closest to window was torn, rug on first floor by elevator dirty looking & stained. Asked for a second choice. Room on second floor very much better. Only problem was the confusing air conditioning system: one on wall and one by window. Which to use? Finally, after calling for help and no one came, just unplugged what I could and slept w/o air on.
Finally, at these prices, many hotels provide at least a modest breakfast, like
juice and a roll.
July 22, 2014
Rated 3 out of 5 by wxyz1234 Noisy
This hotel let's people scream around the pool into the night. If you want a pool party, this is a good hotel. If you want a good night sleep, not so good.
July 23, 2014
Rated 4 out of 5 by Satisfiedon711 The GM went above and beyond
The GM Rob Petersen helped us emmensely He made sure the wedding we had to get to @ 4pm was possible by making sure we could checkin early.He went out of his way to help us even though we never stayed there before.He returned our calls and called to confirm the early ckin 48hrs before.I don't know if we'll ever get to that area again but We will recommend The Four Points By Sheraton in San Rafael . The Professionalism by this GM (Rob Petersen) is an example of what GM's should be. Thanks again Rob You made our trip from Tuolumne County a success.
July 17, 2014
Rated 4 out of 5 by WhatEva Good for the price
This was a nice hotel with awesome beds! The room/decor was dated and a little worn. I was disappointed there were no washcloths in the bathroom, but was too tired to bother asking for some to be sent. We had a great night's sleep on super comfortable beds and felt the price was quite fair. It was clean and comfortable.
July 20, 2014
Rated 3 out of 5 by missusp Close Proximity to CTI
The hotel is perfect if you are taking classes at CTI on the other side of 101. Staff was nice, room was clean, breakfast buffet was fast and good.
July 21, 2014
Rated 3 out of 5 by HNLC It was acceptable
Although the hotel looks great from the lobby, we were not overly impressed with the quality of the rooms. The staff was great and quite responsive to all requests, but the air conditioning worked sporadically, the carpet was quite dirty and the water pressure in the showers was subpar. I wasn't miserable by any means, but I wasn't overly impressed. For the nightly cost of this hotel, I was very unhappy with the conditions. I would have preferred to stay elsewhere for that price.
July 16, 2014
Rated 4 out of 5 by TraveLily Conference
I was attending a conference at the hotel. The room was fine, if a little shabby. The air conditioner was quite loud and didn't really cool the room; however the weather was fair, so no real inconvenience. I appreciated the hand rails on the bath/shower. The bathroom was spacious. I was surprised that there was only bar soap and not shower gel as one of the amenities, but that's just fine, too. I would have liked to be able to use the pool before breakfast and still make it on time to my 10am conference, but eating before worked out.
July 14, 2014
Rated 3 out of 5 by chrisinmarin Best of times, worst of times
First off, this hotel is nice and clean and has amazing personnel. The in-house restaurant is top-notch.
They need to have small fridges and microwaves in the rooms, and they are working on that (right now more than half of the rooms are equipped).
Good location, very convenient to SF, wine country, etc.
July 18, 2014
Rated 4 out of 5 by Jacqui53 So glad there is a hotel like this in Marin
We stay here regularly since we love Marin and have a son in San Francisco. We love the heavenly beds, the great breakfast buffet, the convenience of no-fee parking, the free wireless and the friendly staff. We hope the management realizes the gem they have in this popular vacation spot and continues to upgrade the facilities. There are a few things that need attention to detail and we try to mention them to the staff as if this were our home away from home.
July 16, 2014
Rated 3 out of 5 by SDTraveller Decent hotel
The service is extremely slow. I had requested a roll-away bed in the morning and had to call 4 times at night to have finally received the bed. On second night, there was only 1 towel and it took 30 min to have service send another towel.
July 18, 2014
Rated 3 out of 5 by wxyz1234 Nice - but noisy
It is unfortunate that this hotel let's people make noise around the pool until late hours, since so many rooms with people trying to sleep face the pool.
July 18, 2014
Rated 4 out of 5 by GramaNancy The hotel was just what we needed
The pool was great for my Granddaughter
July 18, 2014
Rated 4 out of 5 by BicoastalBiko Good location, clean property
This property has proven to be a reliable choice whenever passing through Marin or when folks looking for a location between SF and the wineries. It can be a bit busy due to its proximity to the mall but convenient with eating options for those who opt for it.
Staff is friendly and knowledgable and cleanliness is consistent.
July 16, 2014
Rated 3 out of 5 by Ecbatana A decent hotel right on the 101 freeway
Stayed here for four nights while attending a conference. Right on the 101 freeway and comfortable enough. Room was clean and looked to be in good shape. Did find that one of the dresser drawers wouldn't stay closed. Not sure if it was because the floor was sloping slightly or what, reaching to call that a complaint though. Had a small snafu one day where housekeeping didn't show up but they provided towel replacement and we were able to manage the slight inconvenience. Front desk staff is friendly as are all hotel personnel we encountered. It's not the Four Seasons, but generally a comfortable bed in this pleasant bay area community.
NOTE: Hotel does offer 250 points/day if you opt NOT to have housekeeping tend your room. Just leave a little card on the door (or on the bed). Also, upon check-in you may spin a wheel at the check-in counter for bonus SPG points - up to 500 I think. A nice little perk
July 15, 2014
Rated 4 out of 5 by Lyn49 Clean and comfortable
We have stayed with you before and chose this hotel because of our past experience. Our experience this time was almost as good as the last. The room was not quite up to our expectations: no refrigerator, not enough towels, Kleenex, or toilet tissue. Our room was not made up the second morning, and on the third morning we had to ask to have it made up at 2:30 in the afternoon. The pool was nice and the café was also nice, although breakfast was the same 3 days in a row. I think a room like this could have been priced a little lower.
July 11, 2014
Rated 5 out of 5 by KoolHand Short Stay Made Easy
I was pleased with all aspects of my stay in San Rafael. The night manager was accommodating and answered all my questions. I would stay here again.
July 16, 2014
Rated 5 out of 5 by ConnieV0502 Wonderful location in Marin
The hotel staff were awesome! Very friendly and accommodating.
The location and the pool also gives it a very beautiful atmosphere- I love the clean rooms!
July 15, 2014
Rated 4 out of 5 by IndyJester Old hotel
This hotel is convenient to the San Francisco area and Napa Valley. It was an hour drive to Sonoma Valley, which was nice and scenic. We enjoyed using the hotel's grill to cookout. I don't like the 7000 starpoints per night that we used for this older hotel. It was not worth it.
July 12, 2014
Rated 1 out of 5 by Ana77777 Ms Ana
Just need to say this was the worst SPG experience I have had. Started out where I was placed in basement area in a stuffy mildew smelling room. Then moved two floors up to a smokey room- again stuffy. Asked to move a third time and was told there were no rooms- unless i went back to the basement. i Moved all my luggage on my own with a broken foot. Worker eventually brought me a cart to place my own luggage on it and I pushed it myself two floors down.
By time I checked into my room it was an hour and a half later. Then realized ice machine was broken and I had to go two floors up to get ice. So, no, I wouldn't recommend this Hotel.
May 13, 2013
Rated 1 out of 5 by Debbie2013 Not happy with this hotel
The room was very dark; could not use the chair to relax or watch TV as it was in the corner next to the A/C unit and on the same wall as the TV; the A/C unit would not cut off once the room cooled to the selected temperature unless you manually turned it off; we booked the more expensive room rate to get breakfast included and this was a waste of money - breakfast buffet eggs were not cooked and were cold, toaster did not work well so we requested toast directly from the kitchen, coffee was not hot, pastries were dry and not fresh; waited 45 minutes for a luggage cart and when one could not be found by hotel personnel we just made several trips to the car. We would not recommend this hotel to anyone and would never stay there again.
September 17, 2013
Rated 4 out of 5 by LisaHZ Excellent Staff!
I checked in near midnight and the front desk was very friendly and efficient. The bed was very comfortable and made for a great night's sleep. The view to the pool was great! Also I left my laptop in the room when I checked out and it was turned in and the hotel got it to me promptly by overnight carrier - thank you!
July 8, 2014
Rated 3 out of 5 by 1frisco sorry
...the a/c could not be controlled except by yanking the plug from the wall.
...there was no soap or shampoo in the bath. which we did not notice when we checked in but not until 7am the next morning. we mentioned it when we were checking out but the clerk did not seem overly concerned.
...the breakfast was the same dull food as 10 million other hotel breakfasts. at least put in a starbucks who CARE about quality, unlike your contractor .
July 6, 2014
Rated 4 out of 5 by cookie7729 Day and night experience
My stay from 6/26-6/28 was marvelous. Room great, staff courteous and friendly.
My stay June 30-July 1 was horrible. Staff lost my reservation. Gave me a room with no fridge, remote didn't work, sink was cracked. A/C took 4 hours to cool the room. Desk man verged on nasty.
Upon checkout next morning once again I found the desk staff friendly and courteous.
July 5, 2014
Rated 4 out of 5 by SrBB Good location
Room was nice. Wish we had known about adjoining rooms prior to booking.
AC was a little noisy and fan control had only two settings. Good location for our needs. Did not get to use breakfast vouchers as we were invited out for both of our mornings during our stay.
July 5, 2014
Rated 2 out of 5 by Shearwater No water at front desk for 3 days
It was quite upsetting when your front desk stopped giving out free water when the temperature hit 101 on Monday June 30 The bed I slept on was ready for replacement 6 months ago. Gave me a backache because the mattress sagged big time on the left side
July 5, 2014
Rated 4 out of 5 by DRPK1 Sheraton, San Rafael
I would caution travelers using AARP or AAA discounts.
Your special room rate means that you will not be given a courtesy coupon for breakfast. The actual breakfast buffet was marginal and overpriced at $14.00 per person.
This is disappointing for an establishment of this size and class. One would expect a higher quality buffet as a courtesy.
July 3, 2014
Rated 3 out of 5 by Seiber needs improvement
Stayed for two nights. I was surprised when I pulled in the parking lot to find a homeless man sleeping in the landscaping. Check in was rough..I booked a king bed and they tried hard to give me 2 queens. Being my anniversary I insisted on a king. Finally got a king room, I was surprised it was a handicap room. Very ran down and dirty. Very disappointed. Hot tub was a cold tub. 9 PM and outside fireplace was not on. Terrible weekend for my 25 anniversary. Sheraton usually does much better. I should try a different brand next time i suppose. Randy
September 26, 2013
Rated 3 out of 5 by KitchenBully Great staff - uncomfortable beds
The staff was very friendly and accomodating - always with a smile and eager to please. Our dinner was very good, portions were generous, and our server was excellent. The beds and pillows were very uncomfortable and the bathroom was quite small. Our 'cooked to order' breakfast consisted of rubbery eggs, stale freezer-burned potatoes, undercooked sausage, and extremely dry toast. This property is in a great location and has good potential, with a well-trained staff but some details could use attention - such as better pillows and a better quality morning meal - to make it a pleasant experience overall.
March 2, 2012