Four Points by Sheraton

Four Points by Sheraton San Rafael

  • 1010 Northgate Drive
  • San Rafael,
  • California
  • 94903
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Rated 3.6 out of 5 by 420 reviewers.
Rated 5 out of 5 by LOVE the beds I felt the only think lacking was the restaurant food. Not much to choose from and because the restaurant was empty the waiter seemed to hover a bit too much. The food quality was just ok. Additionally my 24 year old grandson went out side for a smoke at about 9 pm and there was a hooker who made friends with him. Although he didn't feel intimidated I was shocked!!! September 3, 2014
Rated 1 out of 5 by Ms Ana Just need to say this was the worst SPG experience I have had. Started out where I was placed in basement area in a stuffy mildew smelling room. Then moved two floors up to a smokey room- again stuffy. Asked to move a third time and was told there were no rooms- unless i went back to the basement. i Moved all my luggage on my own with a broken foot. Worker eventually brought me a cart to place my own luggage on it and I pushed it myself two floors down. By time I checked into my room it was an hour and a half later. Then realized ice machine was broken and I had to go two floors up to get ice. So, no, I wouldn't recommend this Hotel. May 13, 2013
Rated 2 out of 5 by Disappointed We were greeted by very friendly staff when we checked in. Unfortunately, the room provided was old, out-dated, and had moldy and smokey smell to it. The front desk staff assured us that a new room will be provided. After two hours of waiting and requesting we be allowed to cancel our reservation to go find another hotel, they found a new room (almost instantly). I would not stay at this location again nor recommended to anyone else. August 28, 2014
Rated 1 out of 5 by Not happy with this hotel The room was very dark; could not use the chair to relax or watch TV as it was in the corner next to the A/C unit and on the same wall as the TV; the A/C unit would not cut off once the room cooled to the selected temperature unless you manually turned it off; we booked the more expensive room rate to get breakfast included and this was a waste of money - breakfast buffet eggs were not cooked and were cold, toaster did not work well so we requested toast directly from the kitchen, coffee was not hot, pastries were dry and not fresh; waited 45 minutes for a luggage cart and when one could not be found by hotel personnel we just made several trips to the car. We would not recommend this hotel to anyone and would never stay there again. September 17, 2013
Rated 5 out of 5 by Great stay Didn't stay long but the accommodations were great and the staff was very friendly! August 30, 2014
Rated 2 out of 5 by Be consistent and frank about Transportation services you can provide to the guests at Reservation Center We reserved Four Points Sheraton due to the recommendation of the bride who was getting Married at the Unitarialist Church in San Rafael We surprisingly found out that the transportatoin services we learned from the Bride and the Reservation Center DID not exist during our Check-in at 3:00pm on 8/10/14.One of my friends has disabity issue and was in need of transportation services. Luckily, the manager found the bus driver and resolved the transportation issue within one hour. If the manager did not find the transportatoin service for us (4 of us), our staying in your hotel could have become the most unpleasant experience. August 15, 2014
Rated 3 out of 5 by Needs improvement We have stayed at this hotel several times and have always been pleased with its features! Such a great location, beautiful patio & pool area, great restaurant, etc. This last time, however, was a disappointment. We had to call for additional towels everyday because there were only 3, or 2 or NONE left for our family of 4. One of the beds creaked with every slight move which made it difficult to sleep. And, 8:30 Monday morning we were woken up due to the hammering and banging noises from construction. Yes, we read the hotel's apology for the temporary disruption due to upgrading the fitness center but we would've chosen a different hotel or date for our weekend stay. July 15, 2014
Rated 1 out of 5 by Terrible customer service The room and wait staff were excellent. The front desk staff left a lot to be desired. She did not have our reservation. Finally dug up the confirmation number in the car. Put us in a king bedroom for 3 people instead of 2 queens. The coffee maker was broken, the room did not have a clock/radio and the fridge had been taken out. I called the next morning and politely asked if those were standard amenities which she assured me they were and that the problem would be fixed. Never heard back. Had to call again the next day. That time they brought in a fridge and clock/radio but did not bring a coffee maker. August 16, 2014
Rated 4 out of 5 by only one hiccup This was our second stay at your fine hotel and the only glich in the visit was when the air conditionder clicked off at around 5 AM. I was awakened by the lack of "white" noise and the sound of traffic on the freeway. We were in room 431 which has a nice view of the freeway but without the a/c fan it also comes with the freeway audio which at 5 AM is quite noticeable. I got up and attempted to restart the a/c but it had no power, it was completely dead. I unplugged and replugged it hoping that might reset it but to no avail. Finally at 5:30 it made a stange noise and the unit came back on. I told the desk clerk and she said hopfully that would be fixed when the remodel was completed. July 14, 2014
Rated 5 out of 5 by Breakfast The Breakfast was amazing and the staff was very effecient. August 25, 2014
Rated 3 out of 5 by Disappointed traveler After driving 7 hours we arrived to get a room with 1 King and a small roll away bed instead of 2 queens that were reserved and prepaid through travelocity. Discussing the matter with both night managers who were not very sympathetic they were not able to change our room. When we got to the room it was small cramped with the roll away in there and the sheets on the king had hair on them. The soap in the bathroom had not been changed nor the bathroom cleaned. They did send room service to clean the room but that was after the manager came and checked the room. I couldn't believe they would give a room that had not been cleaned. Very upsetting ordeal. August 4, 2014
Rated 3 out of 5 by needs improvement Stayed for two nights. I was surprised when I pulled in the parking lot to find a homeless man sleeping in the landscaping. Check in was rough..I booked a king bed and they tried hard to give me 2 queens. Being my anniversary I insisted on a king. Finally got a king room, I was surprised it was a handicap room. Very ran down and dirty. Very disappointed. Hot tub was a cold tub. 9 PM and outside fireplace was not on. Terrible weekend for my 25 anniversary. Sheraton usually does much better. I should try a different brand next time i suppose. Randy September 26, 2013
Rated 2 out of 5 by Rooms need work Restaurant is very good. Rooms need work., August 24, 2014
Rated 3 out of 5 by Location The hotel is pretty average and looks a little outdated in the rooms and the gym was really outdated. I stayed here because of the location to my clients. Might stay in the future because of the location, but it will not be my first choice. August 22, 2014
Rated 3 out of 5 by Review of Sheraton Four Points There is a feeling at this hotel of oldness, tiredness. I met the manager when arriving and she was very energetic, helpful and direct. But, overall, it appeared the carpet needed cleaning, there was painting that needed to be done. There was just an overall feeling that this is a tired hotel. The elevators and rooms are very far from the lobby. There was traffic outside my room related to the hotel. August 19, 2014
Rated 3 out of 5 by Good staff, mediocre services In the four days I was there, the ice maker on the 3rd floor near my room (315) was never fixed. And the food was really mediocre -- worse than the prices suggested. I ordered a dinner salad once, with chicken. Besides taking a long time, the chicken was dry, nearly tasteless. Another time, I ordered the strawberry shortcake. Nothing memorable about it at all. The food was the work of cooks, not chefs. I expected more from a Sheraton hotel. When I saw the big sign saying the hotel was for sale, I thought: karma. The front desk staff, however, were excellent, always helpful. August 11, 2014
Rated 3 out of 5 by Great staff - uncomfortable beds The staff was very friendly and accomodating - always with a smile and eager to please. Our dinner was very good, portions were generous, and our server was excellent. The beds and pillows were very uncomfortable and the bathroom was quite small. Our 'cooked to order' breakfast consisted of rubbery eggs, stale freezer-burned potatoes, undercooked sausage, and extremely dry toast. This property is in a great location and has good potential, with a well-trained staff but some details could use attention - such as better pillows and a better quality morning meal - to make it a pleasant experience overall. March 2, 2012
Rated 1 out of 5 by Rooms in need of a serious upgrade The room I was given (252) was old and outdated and had a strong smell of cigarette smoke when the air conditioning unit was turned off. The carpet was dirty and had not been vacuumed prior to my arrival. Bathroom appeared to have been quickly wiped down and the towels were not stocked. The toilet seat was so old you could see spots where people had sat and worn off the coating. July 22, 2014
Rated 3 out of 5 by Staff support needs addressing I stayed one night. The room was nice. Unfortunately, there was no sugar/creamer/stirrer packets. I called housekeeping 2 times with no answer.mmi called the front desk but no one ever came to to the room. Mi had to get dressed and walk the halls looking for housekeeping... I attended a seminar in the Marin I & II Rooms. The bathrooms ran out of toilet paper that I reported to the front desk. The next day the bathrooms ran out of soap...seriously, this is some basic stuff that does not speak well of your organization... :( July 13, 2014
Rated 1 out of 5 by Poor I booked our room over a week ahead of time. A room with 2 queen beds. We get there and they say they overbooked and only had 1 king bed and no roll away bed. The front desk was supposed to bring us extra blankets at least but never did. The room smelled like smoke as did the lobby. The elevators took a long time. The shower had someone's else's hair in it and we had to call to even get it started in the morning. April 22, 2013
Rated 4 out of 5 by Wedding Guest Experience I enjoyed my weekend here as a wedding guest. The staff is friendly, helpful, and very accommodating with all the guests. However, housekeeping never came to service the room after I removed the do not disturb sign (it was empty all afternoon). I had to call reception to have more toiletries delivered. August 18, 2014
Rated 4 out of 5 by business travel ok - but family GEM I didn't realize there were so many outside amenities! the fireplace pool and BBQ would make this the perfect gathering place for family and friends. Great location to city and Marin activities. August 19, 2014
Rated 1 out of 5 by This hotel is horrible! Got into hotel around dinner time, front desk staff fine, went to restaurant and waiter could hardly speak english. Next morning cleaning staff removed old towels and did not replace leaving us with none. pool had no towels midday, Following morning non english speaking crew banging on both my rooms doors at 9am, my check out was 4pm, then went to restaurant at 1015 in morning on saturday to find kitch was closed from 10-11 and it took three people to tell me that because of non english speaking kitchen staff. So i go down the street to eat which was annoying, So after that we go to pool at 1130 again no towels at pool. I will not return to say the least! July 29, 2014
Rated 3 out of 5 by Nice calm retreat Quiet place for relaxation August 20, 2014
Rated 5 out of 5 by Great staff All the staff who interacted with us were so nice and friendly, especially Michael at the front desk, and the hostesses at breakfast. August 19, 2014
Rated 4 out of 5 by Good location Conveniently located off the 101 freeway. Great housekeeping department. My room was well taken care of during the stay. Thank you! Some front desk staff need some training on keeping their words. Basically, staff said she will get back to me about a request. But she never did. Had to request again from a different front desk staff. Good breakfast. November 12, 2012
Rated 2 out of 5 by Not Up To expectations After staying in several Four Points hotels around the country I expected to find comparable facilities here. I didn't. - On check-in, I asked if any better rooms were available for complimentary gold-member upgrade. Reply was that I have a nice room. Person didn't check. Room is just ok. Old, small, bathroom with chipped and broken fixtures, no microwave in the microwave space, etc. - When making reservation was told fitness center open 24 hours. At 5am found the door open, no towels, no water. Called front desk and told room closed, hours aree 7am-10pm. What? Anyone here on business will be heading off to meetings by 7am! Asked for Gen Mgr name... then employee said ok (at 5am) to use room with exception of treadmill. Room VERY inadequate. One treadmill, one bike, one stair master, a few weights. - Returned to my room at 6:30pm to find it had not been made up. Called front desk, told they'd been busy. Room serviced shortly thereafter. - Air conditioning is old, wall-mounted unit that is loud, you won't be able to sleep with it on on hot nights. May 19, 2012
Rated 2 out of 5 by needs improvement The carpets were stained. The ac would not turn off at night. The food was mostly overcooked and deforsted stuff..Asked for a digital clock six times till they got it from another room…Not enough staff... August 16, 2014
Rated 1 out of 5 by Unfortunate experience Dear Mr. Ott, My husband and I stayed at your hotel last night (just one night) in SanRafael, CA location, and we were appalled with the how unclean our room was, from the used towels with boogers and mascara on them to the sheets with hair. We had to call the night staff for new towels and sheets. I'm not sure if housekeeping even cleaned the room. I regret to say that our experience last night really changes our ideal standard of service for a Sheraton hotel and we will think again before checking into to a Sheraton, even for a night. I just wanted to let you know about our unfortunate experience just so that you are aware that this doesn't happen to other customers in the future. Thank you for your time and attention. February 18, 2013
Rated 5 out of 5 by great stay took 4 rooms was very happy August 17, 2014
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