Rated 1 out of 5 by Traveller29824 Felt Unwelcomed
I arrived at San Fran airport, got on my Ipad to search for a Shearton in the area. The Ipad Sheraton site quoted $111.00 special rate w/ availability, but I couldn't get the connection to go through, so I made a phone call to the hotel. I was told no rooms were available. I then decided to call the 800 number for Sheraton and found that a room WAS available and booked it, but had to payd $157.00 since I was unable to do the online booking. When I arrived, the young woman who checked me in was the one I had called earlier. No "glad you are here" just "yeah, you were the one I talked to over the phone." When I explained the situation, I asked about the rates, a which time she said they NEVER had rates that low. I didn't argue, just paid the higher rate and checked in. The ice machine was broken, there were holes in the bathroom door. Sheets and linens were clean, and glad I could open the door for fresh air, but all in all I would not stay there again. I had booked for two nights, but couldn't wait to leave. We were actually planning on staying in the area for 4 nights, but left after the first.
May 17, 2013
Rated 3 out of 5 by igiveup disappointed
Small inconvience but still had expectations. Coffee pot did not work, there was no clock in the room and no remote control in the fitness room. I expected more from this hotel.
September 15, 2013
Rated 4 out of 5 by stxkate Good value
Friendly staff is the best part of this hotel. The front desk staff is the best. Quality of food is not as good as it used to be.
September 7, 2014
Rated 3 out of 5 by CodeMonkey Old hotel with new hotel price
I believe I was told it was built in the '60s, if that tells you anything. Each room has a small in-wall AC unit that, and most of them are pretty old. Very few of them have newer digital units with a thermostat. They are all EXTREMELY noisy.
The beds are hard. The bottoms sheets are not fitted and come off in the middle of the night. I don't know about you, but I don't like waking up on top of a bare mattress that isn't mine. The pillows aren't much better. At the least the quality of the linens is pretty good.
The bathrooms are pretty reasonable, but I've had many issues with the shower heads. They are usually so clogged with mineral deposits that I've had to call for maintenance.
The front desk staff have generally been superb. I've rarely had issue with them. I believe there was only one female sales manager that was ever rude to me (but with a smile). If anything, they make my stay.
The dining staff on the other hand are routinely rude. I hate dealing with them. Don't get me started on the quality of the buffet. The maid staff seem nice, but will crush you with carts in an elevator. They really need to wait for an empty elevator.
July 3, 2012
Rated 1 out of 5 by Jackie27 FOUR POINTS BY SHERATON SAN RAFAEL, CA
Undersattfed, dirty, unkept, and in need of restoration.
February 23, 2013
Rated 2 out of 5 by KoJoe It was just another old hotel
Will never recommend this hotel
May 26, 2012
Rated 5 out of 5 by Joe123456789 I will stay here again no doubt.
Wonderful location, nice pool and hot tub. Rooms are very nice.
July 27, 2014
Rated 1 out of 5 by Justin7869 This hotel is horrible!
Got into hotel around dinner time, front desk staff fine, went to restaurant and waiter could hardly speak english. Next morning cleaning staff removed old towels and did not replace leaving us with none. pool had no towels midday, Following morning non english speaking crew banging on both my rooms doors at 9am, my check out was 4pm, then went to restaurant at 1015 in morning on saturday to find kitch was closed from 10-11 and it took three people to tell me that because of non english speaking kitchen staff. So i go down the street to eat which was annoying, So after that we go to pool at 1130 again no towels at pool. I will not return to say the least!
July 29, 2014
Rated 2 out of 5 by LoyalSPGmember2014 Disappointed
We were greeted by very friendly staff when we checked in. Unfortunately, the room provided was old, out-dated, and had moldy and smokey smell to it. The front desk staff assured us that a new room will be provided. After two hours of waiting and requesting we be allowed to cancel our reservation to go find another hotel, they found a new room (almost instantly).
I would not stay at this location again nor recommended to anyone else.
August 28, 2014
Rated 3 out of 5 by LK35 July stay
We are SPG members, have stayed at this hotel a number of times over the years as our family lives in the area. This time we paid the highest rate ever and received less for our money, and we had to pay full amount in advance with no cancellation to even get the rate we did.
We considered reservations for 5 days at Christmas but found that the same policies applied, so we have reserved else where. this hotel in the same area,does not require full payment in advance and even offers us breakfast at the same price for 4 points. You have lost a long standing good customer.
July 7, 2013
Rated 5 out of 5 by KoolHand Short Stay Made Easy
I was pleased with all aspects of my stay in San Rafael. The night manager was accommodating and answered all my questions. I would stay here again.
July 16, 2014
Rated 5 out of 5 by ConnieV0502 Wonderful location in Marin
The hotel staff were awesome! Very friendly and accommodating.
The location and the pool also gives it a very beautiful atmosphere- I love the clean rooms!
July 15, 2014
Rated 3 out of 5 by Dissatisfied83 Good staff, mediocre services
In the four days I was there, the ice maker on the 3rd floor near my room (315) was never fixed. And the food was really mediocre -- worse than the prices suggested. I ordered a dinner salad once, with chicken. Besides taking a long time, the chicken was dry, nearly tasteless. Another time, I ordered the strawberry shortcake. Nothing memorable about it at all. The food was the work of cooks, not chefs. I expected more from a Sheraton hotel. When I saw the big sign saying the hotel was for sale, I thought: karma. The front desk staff, however, were excellent, always helpful.
August 11, 2014
Rated 5 out of 5 by Yzerman2014 Great location, comfortable stay
I stayed for conference that was located in San Rafael. It was a quick 5-10 minute drive to there. The views were great outside the hotel and the staff was very nice and helpful. I did have breakfast one day at the restaurant downstairs and it was delicious. I would definitely use this location again if I had to stay out this direction.
June 21, 2014
Rated 5 out of 5 by justmarried2014 excellent customer service!
stayed here for a weekend with our wedding party and the staff was very hepful- from discounted rates to arranging meals, they were excellent.
the rooms and amenities were nice, met our expectations. could use some nicer bathroom products.
June 24, 2014
Rated 2 out of 5 by Starfan Bad Service
We recently booked this hotel to stay for our daughters wedding. We were trying to get information about their group rate. We called several times and emailed with no response. We were finally able to get ahold of Shannon, who was very helpful. We and some of our guests had trouble checking in and we were unable to get a cup of coffee at 9:50am because they stop serving at 10am. Our wedding guests were disappointed. It's a nice hotel but the customer service is the worst of any Sheraton I have stayed in.
July 11, 2012
Rated 4 out of 5 by stxkate Many, many nights
I have been spending about 40 nights a year here for the last 4 years. I've witnessed many changes in staff. My last stay here was a disaster. Things improved tremendously last week when I was there. The maid service continues to decline. I have to call for towels almost nightly. I left an ice bucket with melted ice in it on the corner of the desk. After the first day the bucket was not removed, I purposely left the bucket on the desk. The bucket stayed there for 4 days. One day my room was not made up which was an improvement over my last stay when my room was not made up 3 nights. The fitness center is terrible. The wait staff in the dining room is a delight which makes my stay at this hotel a pleasant one. Hannouz and Esmeralda are very warm and welcoming every time I come here.
September 19, 2012
Rated 5 out of 5 by RJJPJJ Comfortable bed, free wi-fi and free bottled water
I really liked my stay. Extremely comfortable bed and the pillows were plentiful and perfect....not cheap feeling. Loved the easy access to wi-fi in my room with no code and no hassle. The free bottles of water in my room was a nice touch too. AC worked good and wasn't noisy. Also it was nice not having to leave for dinner and breakfast- both meals at hotel restaurant were tasty with fast and friendly service. I will always stay at this hotel if I am in the area....definitely was a great place to stay.
September 2, 2013
Rated 5 out of 5 by Ali44 Exceptional Staff
The best I have ever experienced.
June 22, 2014
Rated 3 out of 5 by ABBCD1 Review of Sheraton Four Points
There is a feeling at this hotel of oldness, tiredness. I met the manager when arriving and she was very energetic, helpful and direct. But, overall, it appeared the carpet needed cleaning, there was painting that needed to be done. There was just an overall feeling that this is a tired hotel.
The elevators and rooms are very far from the lobby. There was traffic outside my room related to the hotel.
August 19, 2014
Rated 5 out of 5 by Sagewood Location and Great Service
Great location, immediately adjacent to US 101, and convenient to shopping, restaurants, and services. A very welcoming front desk staff, excellent housekeeping, and nice facilities make this hotel top drawer. Superb outdoor pool.
June 4, 2014
Rated 5 out of 5 by Burny this hotel is great
It was very comfortable. It was great for our guest to be able to be at a hotel that was enjoyable. Great for our daughter's wedding. Wish we had more time to enjoy the hotel area.
June 6, 2014
Rated 3 out of 5 by BusinessTraveler07 Location
The hotel is pretty average and looks a little outdated in the rooms and the gym was really outdated. I stayed here because of the location to my clients. Might stay in the future because of the location, but it will not be my first choice.
August 22, 2014
Rated 3 out of 5 by ll12867 Not up to usual Sheraton standards
Two nights in a row my breakfast card wasn't picked up from my door overnight, neither was my Go Green card. The first day I went to the breakfast buffet, which was horrible, the second day I left the hotel for breakfast.
Full trash cans outside the front door. Bathroom was ok but products were cheap looking. Horrendously loud AC unit.
I normally stay at Sheraton but not Four Points. I'm not sure that I will again.
The staff were nice and apologetic about breakfast, but two days in a row? Someone should have followed up.i checked out a day early so I could stay elsewhere.
July 30, 2014
Rated 2 out of 5 by Geranemo Rooms need work
Restaurant is very good. Rooms need work.,
August 24, 2014
Rated 1 out of 5 by Gvtesse Horrible cleanliness
When we arrived in the room there was an empty cup and bottle wrapper on the floor. On the second day we came back to the room in the early evening our room was made nor were our towels replaced. I called down to house keeping for some new towels twice. 50 minutes later we still had no new towels. When I mentioned these issue to the front desk was no apologies or action taken on their own. I would not stay here again.
September 13, 2012
Rated 5 out of 5 by TwisterMax Would Recommend this hotel
Front Desk staff are friendly and accommodating. This hotel is close to everything you possibly need. Will definitely stay here again.
May 28, 2014
Rated 2 out of 5 by GTracer10 it was just OK...
We found the King bed to be the smallest king bed ever... and it was not the comfort bed that was promised... pretty hard and unforgiving. Pillows were flat... we each used 3 to sleep with. The room looked like it got a quick once over, but was not what I would consider "clean" be any means. Also the air conditioner banged all the first night and even after they fixed it, was pretty loud the 2nd night.
August 6, 2012
Rated 5 out of 5 by Burny This hotel is great
It was comfortable, relaxing.
We enjoyed it very much.
May 30, 2014
Rated 5 out of 5 by whatdhek Would stay here again
I stayed here with my wife for one night during a pass thru trip. We used our points which was a bonus and really not that many points.
We were greeted by the staff upon our arrival and they were very pleasant. We even received a complimentary beverage since the bar was closed by the time we arrived.
The room, facilities and everything we nice and as expected for a Four Points.
December 11, 2013