Rated 1 out of 5 by 12345 Never again
Lobby looked fine; the room and bedding were filthy. Stayed one night and cancelled the rest of my stay.
September 6, 2014
Rated 1 out of 5 by Gvtesse Horrible cleanliness
When we arrived in the room there was an empty cup and bottle wrapper on the floor. On the second day we came back to the room in the early evening our room was made nor were our towels replaced. I called down to house keeping for some new towels twice. 50 minutes later we still had no new towels. When I mentioned these issue to the front desk was no apologies or action taken on their own. I would not stay here again.
September 13, 2012
Rated 2 out of 5 by GTracer10 it was just OK...
We found the King bed to be the smallest king bed ever... and it was not the comfort bed that was promised... pretty hard and unforgiving. Pillows were flat... we each used 3 to sleep with. The room looked like it got a quick once over, but was not what I would consider "clean" be any means. Also the air conditioner banged all the first night and even after they fixed it, was pretty loud the 2nd night.
August 6, 2012
Rated 5 out of 5 by Busnss101 Great stay
Didn't stay long but the accommodations were great and the staff was very friendly!
August 30, 2014
Rated 1 out of 5 by SanjoseRA Disappointed
The lobby was unfinished.
It took us forever to get down the elevator. The housekeeping staff was going up in down in the elevator and we couldn't catch an elevator. The room heater was at 85 but the room was still cold. The bathroom had broken fixtures. The staff at the front desk was great. I'm just surprised. I've stayed at other Sheraton properties and this was shocking to me.
December 31, 2012
Rated 5 out of 5 by whatdhek Would stay here again
I stayed here with my wife for one night during a pass thru trip. We used our points which was a bonus and really not that many points.
We were greeted by the staff upon our arrival and they were very pleasant. We even received a complimentary beverage since the bar was closed by the time we arrived.
The room, facilities and everything we nice and as expected for a Four Points.
December 11, 2013
Rated 5 out of 5 by Yzerman2014 Great location, comfortable stay
I stayed for conference that was located in San Rafael. It was a quick 5-10 minute drive to there. The views were great outside the hotel and the staff was very nice and helpful. I did have breakfast one day at the restaurant downstairs and it was delicious. I would definitely use this location again if I had to stay out this direction.
June 21, 2014
Rated 5 out of 5 by Hai123 Great staff
All the staff who interacted with us were so nice and friendly, especially Michael at the front desk, and the hostesses at breakfast.
August 19, 2014
Rated 5 out of 5 by pink2014 Breakfast
The Breakfast was amazing and the staff was very effecient.
August 25, 2014
Rated 5 out of 5 by Fiejasgr Four Points
For the third time consecutive my SPG membership has not been recognized upon checkin. The first two times I had to call customer service and straighten out the matter, including the additional points I missed out on by not being given the opportunity to spin the wheel. The frustrating part is I asked the office staff why some people where spinning the wheel and some where not, and surprisingly enough this did not prompt her to ask if I was an SPG member. I find this difficult to understand as I made my reservations online while signed into my SPG account... This is the ONE and ONLY hotel this has ever happened to me and for it to happen three times consecutive I have to believe it is not coincidence. I continue to stay at this hotel only because of it's proximity to my workplace. I still recommend people to stay here, but be aware that you need to watch that their staff are awarding you correctly.
Also, the wall operated A/C unit would not cool the room sufficiently. I normally sleep comfortably at 73 degrees or less, this room was much warmer than 73.
July 31, 2014
Rated 5 out of 5 by Pixiemom Great Hotel
The staff at the hotel are so kind and helpful! They make you feel welcome and are so willing to help with anything you need. We love this hotel and will definitely be back!
August 11, 2014
Rated 2 out of 5 by Bunny Disapointed
We have stayed here before and liked the hotel. This time the room was cramped, no place to sit. There was not a refrigerator (we always had one before) The bathroom was small & cramped. We went out in the morning and returned at 4:30 in the afternoon and the room still was not made up. Not a great experience for $179.00 a night. No towels at the pool.
June 4, 2013
Rated 5 out of 5 by waylook What a Category 2 Hotel Should Be
Everything was right about this hotel. The location in between napa and SF was just perfect. The staff was very friendly and helpful. The pool looked like fun and I saw families enjoying it. We had a nice breakfast at the restaurant. Nothing fancy about the place, but it was solid. For a category 2 Starwood property, that's the standard to strive for.
October 23, 2013
Rated 5 out of 5 by Nornor QUIET & CONVENIENT
This property is a wonderful way station for us and has become an even more wonderful one now that our adult kids live 40 minutes down the road from it. STAFF is AWESOME, VERY friendly and WELCOMING! The property is spotless and beautifully situated in relation to BOTH North Bay Area bridges AND a GREAT bagel shop/Macy's mall. STAY! Over and over!!
November 25, 2013
Rated 2 out of 5 by fernandez2 Good location, poor management
The first room was in the lower tower where the elevators (both of them) were not working. The second room was overlooking the pool on a 100+ day. The air conditioner couldn't cool the room. Our third room was better, but by 7:00 we had lost our patience. Jumelle (sp?) the hotel clerk was great. If she isn't a guest services trainer, she should be!
July 15, 2012
Rated 4 out of 5 by fastlaneh poor customer service
when I checked in they told me they would give me a half day rate of 77 dollars on my credit card the rest of my stay was supposed to be on the corporate account somehow they charge me 300 dollars on my credit card and now I have to fight with them to take it off. it was just laziness on their part not to do it correctly in the first place
August 14, 2013
Rated 5 out of 5 by universalcalifornia great stay
took 4 rooms was very happy
August 17, 2014
Rated 5 out of 5 by justmarried2014 excellent customer service!
stayed here for a weekend with our wedding party and the staff was very hepful- from discounted rates to arranging meals, they were excellent.
the rooms and amenities were nice, met our expectations. could use some nicer bathroom products.
June 24, 2014
Rated 3 out of 5 by PMCL Recommended but...........
Very good staff
Lukewarm breakfast - even at 6.30 am when breakfast starts it isn't hot!
Room facilities - sometimes they remember to restock, sometimes not
Road facing rooms - high traffic noise
Evening dining - very poor food - NOT recommended
July 14, 2012
Rated 5 out of 5 by Mariettacouple This hotel has great accomodations
Clean, convenient, and quiet. We were in town for a reunion and found this hotel to be a great place to stay. The mall was just down the hill as were many restaurants and other places of interest. In addition, the freeway was very accessible but there was no noise from the traffic.
September 11, 2013
Rated 5 out of 5 by ConnieV0502 Wonderful location in Marin
The hotel staff were awesome! Very friendly and accommodating.
The location and the pool also gives it a very beautiful atmosphere- I love the clean rooms!
July 15, 2014
Rated 5 out of 5 by KoolHand Short Stay Made Easy
I was pleased with all aspects of my stay in San Rafael. The night manager was accommodating and answered all my questions. I would stay here again.
July 16, 2014
Rated 5 out of 5 by Sagewood Location and Great Service
Great location, immediately adjacent to US 101, and convenient to shopping, restaurants, and services. A very welcoming front desk staff, excellent housekeeping, and nice facilities make this hotel top drawer. Superb outdoor pool.
June 4, 2014
Rated 5 out of 5 by Stock12 Great stay
Arriving after 10 hours of travelling, I just wanted to go to bed! The front desk couldn't find my reservation! Apparently I had mistakenly made the reservation at the wrong Four Points Sheraton in my haste to get all my travelling plans put together. The front desk identified the problem, cancelled my incorrect reservation and got me into my room quickly. That room was a bit noisy for me, and I called down to change it, which they did immediately and with a smile. The staff was great, service was perfect, and the breakfast buffet was quite good. Coffee in the room was surprisingly good. The bed was VERY comfortable. I used the exercise room. It is small with an elliptical, a treadmill and a bike, but it was just what I needed. Evelyn was the manager on duty when I was there and she was there morning and night. She was truly professional and incredibly helpful, especially when I arrived. I would absolutely recommend this hotel. I had a very good experience and will stay there every time that I visit my friends in San Rafael!
January 21, 2014
Rated 5 out of 5 by Joe123456789 I will stay here again no doubt.
Wonderful location, nice pool and hot tub. Rooms are very nice.
July 27, 2014
Rated 4 out of 5 by ChuckPNW Great weekend
Spent three nights over a weekend. Check-in process was perfect. Mimi at the front desk handled all my needs with courtesy, despite being overwhelmed by walk-ups, phone calls, etc. She explained all my options, an I left well-informed.
Room was great.
March 29, 2012
Rated 5 out of 5 by Burny this hotel is great
It was very comfortable. It was great for our guest to be able to be at a hotel that was enjoyable. Great for our daughter's wedding. Wish we had more time to enjoy the hotel area.
June 6, 2014
Rated 3 out of 5 by Marty48 Not up to Sheraton standards
Beautiful location. However, both bedside lamps were in trouble. One was about to fall off the wall and the other had its lampshade taped together. The word "tacky" comes to mind. Not what I would expect from a Sheraton property.
May 31, 2013
Rated 3 out of 5 by TRex65 Could improve
The room seemed cramped compared to other Four Points I have stayed at. The desk had no office chair, so I could not spread out and do any work there; I had to sit in an arm chair with my notebook on my lap to do work.
July 18, 2012
Rated 5 out of 5 by SeniorTraveller This hotel has great features.
All Front Desk Staff and Dining Room Staff are Cheerful, Helpful. Rooms are spacious with comfortable beds.
Complimentary Wi-Fi is always appreciated. Well-located and
easy on/off freeway access.
October 11, 2013