Rated 5 out of 5 by JohnRia Home away from Home
This is a place that we can always visit and use for our staycation. Kudos to the team leader for this branch for having a team members that know how to provide good customer service experience. And to Rachel for your assistance, thank you. Keep up the good work.
February 24, 2014
Rated 5 out of 5 by JohnRia Weekend Getaway
Thanks to Evelyn and Rachel for a good welcome and smooth check-in process upon our arrival. Special mention to Kim from the Restaurant Bar who proactively helped out the main dining area to assist with the ordering and serving our food during our dinner. Keep up the good work.
And on another note, I'm not sure how it can be fixed but upon entrance in the assigned room, there's a musty smell that eventually went away after we turned on the heater for some air. FYI.
February 19, 2014
Rated 3 out of 5 by LeeFamily Left Feeling Disappointed
This was my second time staying at this hotel with my family. We didn't use the facilities and we were out most of the day so we expected at the very least a good night's rest. Although the beds were comfortable, there were a few things that left us disappointed. The heater wasn't plugged in so I had to plug it in. We had 2 bottles of conditioner and no shampoo which we didn't realize until we were already in the shower. The second night we returned to the room and noticed a strong smoke smell. I called the front desk and was informed that someone had smoked in the next room and they had to clean it out. Apparently, the smoke fumes had gone through that room's bathroom vents into our bathroom. We were only offered an air freshner. I'm most disappointed that no one thought to check our room for residual smoke. This was poor quality control.
February 17, 2014
Rated 4 out of 5 by laconeja Romantic Getaway
My bf and I always have a good time here. Good value.
February 11, 2014
Rated 5 out of 5 by olliepangan Great Hotel and Fantastic view
This is an awesome hotel and very cozy. The staff are really friendly. Check out the bar and look for Kim - she is amazing and friendly. The restaurant was closed at the night we came in and she single handed the entire floor.
The breakfast food is amazing too!
February 2, 2014
Rated 5 out of 5 by moseph very accommodating staff
staff was very accommodating, room met all of our expectations, parking was great
January 24, 2014
Rated 5 out of 5 by Stock12 Great stay
Arriving after 10 hours of travelling, I just wanted to go to bed! The front desk couldn't find my reservation! Apparently I had mistakenly made the reservation at the wrong Four Points Sheraton in my haste to get all my travelling plans put together. The front desk identified the problem, cancelled my incorrect reservation and got me into my room quickly. That room was a bit noisy for me, and I called down to change it, which they did immediately and with a smile. The staff was great, service was perfect, and the breakfast buffet was quite good. Coffee in the room was surprisingly good. The bed was VERY comfortable. I used the exercise room. It is small with an elliptical, a treadmill and a bike, but it was just what I needed. Evelyn was the manager on duty when I was there and she was there morning and night. She was truly professional and incredibly helpful, especially when I arrived. I would absolutely recommend this hotel. I had a very good experience and will stay there every time that I visit my friends in San Rafael!
January 21, 2014
Rated 2 out of 5 by mammie disapointed
We stayed at the Four Points Sheraton for 3 days in 2nd week in Dec 2013 and 3 days in the last week in Dec 2013. We had a broken window the first night. They moved us the next day. No hot water the next morning. Then the toilet could not flush. The staff was helpful and took care of us. We were there for two eye surgery's. They said I would receive 3000 points to my SPG. It never happened. I got no points for staying there 3 different occasions? Can't work with SPG?
January 17, 2014
Rated 3 out of 5 by vancouvertraveller Great Location, don't have high service expectations
Great location and parking facilities. Easy access to several tourist attractions in the area. Buffet breakfast was nice but terribly monotonous - had the same menu everyday!
Housekeeping decided to skip servicing our room for 33% of the time during our stay. Attitude of staff serving at breakfast tables ranged from fantastic and politely sarcastic to rushed and chaotic.
The hotel has a no pets policy (excluding guide dogs) but there were dogs barking away in our neighbors room and that ruined our last night, service express was quite helpless in the situation and at first did not quite believe us.
Overall stay - satisfactory if considered as a budget hotel. But if considered as a SPG property - service was rather disappointing.
January 2, 2014
Rated 4 out of 5 by Ffff Comfort and friendliness
Staff was great lobby looked amazing!
December 31, 2013
Rated 3 out of 5 by gizmo52 normally I rate higher for Starwood
Perhaps an exception to the rule but we had no hot water for a day as the boiler went down and when we called to ask they said Oh it had been down a long time . I know s... happens but I think they could have done more to keep us apprised of the situation or offered to move us to another SPG hotel. Other than that lovely place and would stay there again as how often can a boiler really go out :)
December 30, 2013
Rated 3 out of 5 by manofliberty Decent location needs a revamp
Hotel was in a very convenient spot. Unfortunately the room seemed dirty. There were many stains on the sheets and the towels which is never attractive. Parking was easy and free and the rooms are accessible. Just a minor revamp of this hotel would make it an ideal choice.
December 30, 2013
Rated 4 out of 5 by Suriname58 Staff
Welcoming staff and hospitable. restaurant staff is very efficient and helpful. Excellent service there.
December 29, 2013
Rated 4 out of 5 by Tokemo Nice place for the price
Overall good facility, warm inviting lobby, capable and friendly staff. Extremely comfortable beds and bedding! The hallways and lighting leave something to be desired and the light level in the rooms, especially around the workspace, is way too inadequate.
December 29, 2013
Rated 4 out of 5 by Brehmer Fine except for ambient music
Twice in the past I mentioned that the loud rock music played in the dining area was intrusive and annoying. It could be heard walking through the halls, when what i would have liked, especially on Christmas morning, was something mellow, soothing and relaxing. I can't understand how somebody could choose something so out of sync with the lovely setting. Fortunately, the sweet hostess on Xmas morning turned the music down so low I couldn't hear it while we ate breakfast. Frankly, I will look for a different hotel next year.
December 27, 2013
Rated 4 out of 5 by mike49er best library and more
enjoyed my stay everything was done to make it very comfortable
December 26, 2013
Rated 5 out of 5 by sammy3 Glad to come back to this hotel
Feel very safe here, cared for and it is always very clean.
December 24, 2013
Rated 4 out of 5 by Tom78 Nice staff
I am in the Bay Area several times a month. Whenever I have to spend the night I stay at your hotel. The people behind the desk are wonderful
The AC in the rooms are loud though
December 21, 2013
Rated 2 out of 5 by WHATisSPG What Happened?
I've stayed here a few times and its been fine. However this last time was a different experience. I arrived late and went straight to bed. In the morning I discovered the toilet hadn't been properly cleaned. There was fresh shampoo however there were no bars of soap. I didn't have time to wait so just used shampoo. I turned on the tv as I was getting ready only to see a blank screen. Evidently there was a connection problem. Front desk staff were polite.
December 21, 2013
Rated 1 out of 5 by Mortonr An Awful Night
We were in room 206, across from a large building which contained some sort of generator, which turned on and off all night. It went on every 20 minutes and roared for about 5 minutes each time. Unfortunately, we didn't notice it until we went to bed and turned off our heater, which also made a lot of noise. At that point, it was too late to change rooms. I eventually gave up trying to sleep and read all night. Why anyone would be given that room is a mystery to me.
December 19, 2013
Rated 4 out of 5 by Stringbean Nice & convenient
If you have a need to stay in Marin county this is a great place. Good location, nice features. Friendly staff. Would recommend,to my friends
December 18, 2013
Rated 2 out of 5 by ktwolfe66 Rooms need updating. Room smelled stinky
The lights and tv were unplugged when we entered the room. Both lights beside the bed were not working.
The room smelled stinky like cat urine.
The hot tub was out of order yet not note was place anywhere to let guests know. I even called to inquire about the hours of the hot tub and they never mentioned it wasn't working.
December 16, 2013
Rated 2 out of 5 by JJ14 Needs a facelift
Hotel is nicely situated, staff is friendly but the hotel is in desperate need of a face lift. Beds are comfortable, however, that's about all that can be said. The carpets are stained, the drapery has holes, closet doors jambs and list goes on. The breakfast buffet cost $12 and not worth the price. The gym ... much improvement needed there too.
December 16, 2013
Rated 5 out of 5 by whatdhek Would stay here again
I stayed here with my wife for one night during a pass thru trip. We used our points which was a bonus and really not that many points.
We were greeted by the staff upon our arrival and they were very pleasant. We even received a complimentary beverage since the bar was closed by the time we arrived.
The room, facilities and everything we nice and as expected for a Four Points.
December 11, 2013
Rated 3 out of 5 by Terrapin13 Front Desk needs training
I have stayed at this property several times and love the location, however this stay started off rocky and did not get better. I arrived sometime after 6pm in the pouring rain, only to be told my room may not be ready due to a 'cleaning' issue, which was not disclosed. I had to insist on being placed in a different room, as I needed to be somewhere by 8pm. I stood at the desk and had to argue with the employee to place me in an alternative room.
Upon returning back to my room after my function, I noticed there was no remote in the room. I called the front desk and was told one would only be brought up if they found one. Needless to say, they never brought one up. I had to ask the maid the next day for one. She took it from the room she was cleaning. On Saturday we left the room at 8am and returned at 3pm, only to find the room not being cleaned.
And I was never acknowledged as a Starwood Preferred Gold member
December 10, 2013
Rated 3 out of 5 by 22disappointed More like a motel than a hotel
I expected better from a Starwood hotel. The staff was nice enough, but the two rooms we rented smelled like wet cat.
My biggest issue with this hotel has been getting the deposit back. My reservations were fully prepaid using this SPG site. Upon checking in, they asked for a credit/debit card in the event we charged incidentals. No incidentals were charged, yet they have keep my deposit. They continue to tell me that it is for the second night for one room even though both rooms were fully prepaid on this SPG site.
First, I will never use this site again to book rooms.
Second, I now question the quality of the hotels in the SPG program.
December 7, 2013
Rated 5 out of 5 by Bob17101 Great staff
Any staff member I asked avything of was extremely helpful and polite, I'll come back for that treatment alone!
December 4, 2013
Rated 5 out of 5 by Jstdoug589 Amazing Staff
As a seasoned traveler , the professional and personalized attention of the staff most especially the front desk were
beyond compare from this hotel.
December 3, 2013
Rated 2 out of 5 by joe64 bad experience
my families stay at the 4 points was very disturbing. We had no hot water on 2 of the 3 mornings we stayed there. The staff was very nice and tried to accommodate w/ free breakfasts, but that does not make up for cold showers especially for the children. The beds were also a problem. The sheets did not fit the beds and each night everyone ended up sleeping on an uncovered mattress because of the unfitted and too small bed sheets.
December 3, 2013
Rated 5 out of 5 by Bill10101010 Marin
Beautiful facilities, excellent location to coast, SF, wine country, shopping, etc.
December 2, 2013