Rated 5 out of 5 by JohnRia Weekend Getaway
Thanks to Evelyn and Rachel for a good welcome and smooth check-in process upon our arrival. Special mention to Kim from the Restaurant Bar who proactively helped out the main dining area to assist with the ordering and serving our food during our dinner. Keep up the good work.
And on another note, I'm not sure how it can be fixed but upon entrance in the assigned room, there's a musty smell that eventually went away after we turned on the heater for some air. FYI.
February 19, 2014
Rated 1 out of 5 by Mortonr An Awful Night
We were in room 206, across from a large building which contained some sort of generator, which turned on and off all night. It went on every 20 minutes and roared for about 5 minutes each time. Unfortunately, we didn't notice it until we went to bed and turned off our heater, which also made a lot of noise. At that point, it was too late to change rooms. I eventually gave up trying to sleep and read all night. Why anyone would be given that room is a mystery to me.
December 19, 2013
Rated 4 out of 5 by allenwr Great place near city
My husband and I have to come to SF every couple of months for hospital tests. We enjoy the Sheraton's location and price. The pool is wonderful for us and the rooms are very comfortable. There is only one big drawback: the windows do not open! I have asked to have room with a sliding door and they are rarely available. You cannot ask for one in advance for some reason. I have asthma, so I need fresh air. We might have to go to another hotel I am sad to say.
June 25, 2014
Rated 1 out of 5 by DC101 A True DUMP
I am traveling on military work and needed to stay in the area, figured I would stay here at a SPG property for I love SPG and there is always a high level of service, and a very sophisticated blend of comfort. Well it is not the case here, this place has a motel feeling, not a hotel, it's not a SPG quality type facility, the wall paper is falling in areas and peeling off in random places, there is rust on the ceiling, mold everywhere, stains of urine on the toilet seat, a un-safe plug for the AC/Heat system, AC/Heat when running sounds like a generator at fool blast with major loud noise, NO PRIVACY, can hear everything, there are holes in the walls, the mattress is not a heavenly experience at all, the ceilings in the hall are falling and dripping. I feel like I am in the old barracks at the military base I was assigned several years ago. In addition, they call this a SPG Preferred Floor. Absolutely Disgusting and very disappointed. If you are looking for comfort, this is not the place. I will say-- the staff here are absolutely amazing, so kind and very relaxed, aimed to please.
November 10, 2014
Rated 2 out of 5 by LoyalSPGmember2014 Disappointed
We were greeted by very friendly staff when we checked in. Unfortunately, the room provided was old, out-dated, and had moldy and smokey smell to it. The front desk staff assured us that a new room will be provided. After two hours of waiting and requesting we be allowed to cancel our reservation to go find another hotel, they found a new room (almost instantly).
I would not stay at this location again nor recommended to anyone else.
August 28, 2014
Rated 4 out of 5 by Mike Great Room and location
I wanted to see the SF Giants play but did not want to go into San Francisco with a vehicle. Staying at the San Rafael Sheraton was perfect. Took a cab to the ferry terminal and a ride on the ferry over to AT&T ball park. Great pool, hot tub and bar. Breakfast was nice and I was able to leave my motorcycle gear checked at the hotel desk until I returned from the game later during the day. Planning to stay there again in August with a group of 26 Harley Owners.
April 25, 2013
Rated 2 out of 5 by WHATisSPG What Happened?
I've stayed here a few times and its been fine. However this last time was a different experience. I arrived late and went straight to bed. In the morning I discovered the toilet hadn't been properly cleaned. There was fresh shampoo however there were no bars of soap. I didn't have time to wait so just used shampoo. I turned on the tv as I was getting ready only to see a blank screen. Evidently there was a connection problem. Front desk staff were polite.
December 21, 2013
Rated 4 out of 5 by KMCR Great location. Only one complaint.
The air conditioning unit in the rooms was very noisy and constantly running. There was no way to turn off the fan coming out of the white units in the rooms. Even when the temperature reached the setting on the thermostat, the loud fan kept running. It was very annoying and made it difficult to sleep. I asked for a different room, which the staff was very gracious about giving me, but the noise was the same in both rooms. The staff was very helpful.
June 18, 2014
Rated 4 out of 5 by ajfharnett Not up to Starwood standards
I was not greeted as a gold guest. I was given a room without a fridge or safe on a non Starwood Preferred Guest floor. When I mentioned this i.e. that the second floor was not a SPG preferred floor Liz pretended that she did not understand or that Starwood Preferred floors did not exist in that hotel. Then she gave me two keys both of which had not been activated, so I had to take my four bags back to reception to get the 'keys' activated.
July 25, 2014
Rated 3 out of 5 by JohnDoe1 "Interesting" clothes hanger placement
Most interesting thing I found about the room was that the rod that you hang your clothes on was about waist high. While this is better for "vertically" challenged folks, it annoyed me that my clothes were close to touching the floor and I had to bend over to sort clothes.
Otherwise, I found the staff and facility to be top notch.
October 17, 2014
Rated 2 out of 5 by Juke Needs attention
The staff was attentive, friendly and very nice.
That was the only motivation for staying. The hotel seems beat up and uncared for. The room felt like paint was used to brighten it up but it felt like it was covering something up. The lobby is very nice pleasant and relaxing and the dining feels out dated and cheap and no more life to it. Pool areas was very nice and comfortable. Just modernizing the lobby and pool does not make it less depressing.
March 12, 2013
Rated 2 out of 5 by DianeG21 Very Disappointed
We stayed at this hotel last year and had no issues but this time was very disappointed. Called in and put a hold on our prepaid room for quiet location and hotel later gave our room away, putting us by elevator in unclean room. Later moved us to noisy side of hotel. Sheets are old and stained, bed creaks and not the quality we would expect from Sheraton. Time to update the sheets! Hotel did try to make amends but was too late. Did not sleep well.
February 24, 2014
Rated 3 out of 5 by 1frisco sorry
...the a/c could not be controlled except by yanking the plug from the wall.
...there was no soap or shampoo in the bath. which we did not notice when we checked in but not until 7am the next morning. we mentioned it when we were checking out but the clerk did not seem overly concerned.
...the breakfast was the same dull food as 10 million other hotel breakfasts. at least put in a starbucks who CARE about quality, unlike your contractor .
July 6, 2014
Rated 3 out of 5 by Momar13 This hotel is convenient for our needs
The smoke free environment is important, the dining facilities were not in our situation. When we went down to have breakfast on Thanksgiving morning the place was jammed so we went to the Bagel Place cafe across the road.
We found a spider in our bed after we got up and out of the bed. Could be because the accessible room that we had is not being used too much? We
do not know whether that is true or not and we didn't report it to the management.
November 25, 2012
Rated 3 out of 5 by LeeFamily Left Feeling Disappointed
This was my second time staying at this hotel with my family. We didn't use the facilities and we were out most of the day so we expected at the very least a good night's rest. Although the beds were comfortable, there were a few things that left us disappointed. The heater wasn't plugged in so I had to plug it in. We had 2 bottles of conditioner and no shampoo which we didn't realize until we were already in the shower. The second night we returned to the room and noticed a strong smoke smell. I called the front desk and was informed that someone had smoked in the next room and they had to clean it out. Apparently, the smoke fumes had gone through that room's bathroom vents into our bathroom. We were only offered an air freshner. I'm most disappointed that no one thought to check our room for residual smoke. This was poor quality control.
February 17, 2014
Rated 5 out of 5 by dgaser I'll be back!
We're from Ottawa Canada, and this is our fourth time here in the past five years. The Four Points Sheraton San Rafael puts us in an optimal location for day trips to San Francisco, Napa, Sonoma, and the Pacific Coast. The staff are friendly, efficient, and accommodating. They often went beyond our expectations to make our stay enjoyable. We especially want to thank the hotel staff for allowing us to stay and finish watching the 49ers game!
October 10, 2012
Rated 5 out of 5 by Nornor Third Time's The Charm!
This was my third stay, my hubby's first. The location is excellent for a stay over between our hometown and Bay Area Airports three hours away. This time, however, we just had a romantic weekend (complete with walk-to mall shopping, SPG late check-out, poolside relaxation and a quick Sunday am trip to Reality SF). This Four Points is in a class of its own in the San Francisco area. Drive out of your way to enjoy all it has to commend it!
May 16, 2012
Rated 4 out of 5 by TomD Great Sheraton Hotel
I travel frequently and have stayed at a variety of hotels and this Sheraton is definitely on my Stay Again list. The Sheraton brand hotels are a great quality alternative to the higher end hotels and even included breakfasts with my stay. And the best part........plenty of BACON! :-) This is a great hotel just North of Downtown San Rafael with great staff and comfortable beds. All the things you need without the high price!
July 25, 2014
Rated 3 out of 5 by genie70 Week-end desk attendants
They were inexperienced and unable to help with basic questions.
Always friendly and cooperative - just did not seem well trained. They should have access to printed materials on local eateries - shopping and groceries. We were there 24 hrs before realizing there was a shopping center within walking distance.
Also Office Center needs some up grades!
Should have food available from morning until 10:00 without having to call room service.
October 10, 2013
Rated 3 out of 5 by Room368 Nurse
People slam room doors,,very disturbing if you are sleeping
Only 2 luggage carts for this big hotel
Should be more or bell captain who will make sure every guest has luggage cart at check in or check out ,,that would make things more pleasurable
Rooms should have bathrobes always
Mohammed is the best font desk person
He is very courteous, polite and professional
Dining staff,,Carmen,,Daniel,,Anna,,Maria,,Wendy ,,Carlos n Jose are best
December 6, 2012
Rated 5 out of 5 by JohnnyQuest I may have been a jerk
I didnt remember my name had to be on the resv (spg in wifes name) to get into the room, so i was annoyed, tipped each clerk working $10 each to fix the karma...overall this hotel is so cheap for what you get, other than great service, wifi free, good tv's with decent channels and some hi def...I apologize again for being obnoxious to the staff, but I always tip, btw make sure and tip housekeeping every day please, they rely on that!
May 23, 2012
Rated 5 out of 5 by Reisende Excellent Stay
We highly recommend this hotel. At first we were a little concerned about some of the reviews, and now we do not understand why there were negative reviews at all. This is a very fine hotel with excellent and clean rooms. Our front desk person, Leena, was professional and very helpful. The breakfast buffet is plentiful, and overall this is a very nice hotel. We completely recommend and will stay there when we return to the Bay Area.
March 19, 2014
Rated 3 out of 5 by Room368 It is ok
Housekeeping has loud voices in halls,,loud cells and walkie talkies in halls ,,banging doors and knocks on doors when do not disturb sign on doorknob,,with America's cup coming,,very unacceptable,,,vendors in lobby makes it hard for you to move your own luggage cart thru lobby traffic,,
Dining staff,,,Carmen,,Daniel,,Wendy,,Maria,,and office staff Mohammed superiorly superb,,very best reason to stay here..omellettes are beac,,yeah
February 25, 2013
Rated 2 out of 5 by joe64 bad experience
my families stay at the 4 points was very disturbing. We had no hot water on 2 of the 3 mornings we stayed there. The staff was very nice and tried to accommodate w/ free breakfasts, but that does not make up for cold showers especially for the children. The beds were also a problem. The sheets did not fit the beds and each night everyone ended up sleeping on an uncovered mattress because of the unfitted and too small bed sheets.
December 3, 2013
Rated 2 out of 5 by Kay69 The room for handicapped needs improvement
I have stayed before and been pleased, but this was the first time with my wheelchair bound husband. The room was so cramped the wheelchair could hardly fit into the space. It came with a King bed instead of two doubles so the caregiver had to sleep on a roll away which cramped the room even more. The shower didn't work properly, but was a roll-in one which was a good thing. The other handicapped room they showed us had a tub.
March 19, 2014
Rated 3 out of 5 by ABBCD1 Review of Sheraton Four Points
There is a feeling at this hotel of oldness, tiredness. I met the manager when arriving and she was very energetic, helpful and direct. But, overall, it appeared the carpet needed cleaning, there was painting that needed to be done. There was just an overall feeling that this is a tired hotel.
The elevators and rooms are very far from the lobby. There was traffic outside my room related to the hotel.
August 19, 2014
Rated 3 out of 5 by disnychick Asthetics are nice but details need improving
was greeted by staff excellant! looking at room it was nice. beds are aweful!!! the slope to the center so we rolled to the center. you could feel the springs. evertime you moved they made noise and the headboards bounced making a lot of noise. but the pillows were nice.The a/c was only like a fan. it never cooled room. the shower was like standing in a terrible sprinkler and the tub survace was very slick almost fell. The bathrooms need a vent fan to suck out steam it was very moist and uncomfaortable. There werent enough cups left in room to use only 2 coffee and 1 cold cup to use with the ice. Enjoyed the free water that was very nice most places charge you. breakfast and dinner were nice and the stafff in the cafe were nice too. My son found a snail in the room which meant it had probably been there a while and the claning people didnt find him, scary.....
December 12, 2012
Rated 4 out of 5 by SPGtraveler45 Great Location
This hotel is a good place to be centrally located to San Francisco, the wine country, and the coastal areas of Sonoma County. If you don't want to jump from hotel to hotel on a trip of the area, it's a great place to stay. The facilities are well maintained (with the exception of dusting needed on in the dining room), and there's a lovely view of the mountains. The food was quite good. It is a place we would return to.
August 14, 2012
Rated 5 out of 5 by jopey1 great location and staff
hotel was excellently located to explore san Francisco, marin county and Sonoma county. We used it as a home base to explore these areas and also enjoyed our time locally at the hotel. It was quite comfortable with friendly staff, Leena at front desk was great on check in, and nice wall with restaurants across street, I would suggest that the hotel improve the fitness center which needs more space and equipment
April 26, 2014
Rated 4 out of 5 by MJM8 Bathrooms need to be upgraded
Bathrooms need to be upgraded
November 7, 2014