Rated 5 out of 5 by Josie44 Always a pleasure
My stay at Four Points by Sheraton San Rafael is always fantastic. The staff is wonderful, the rooms are clean and comfortable, and the location is ideal. I would highly recommend this hotel to anyone staying in the San Rafael area.
September 20, 2013
Rated 3 out of 5 by dommomma Needs emergency readiness class
Transformer blew a few miles away and caused a 3 hr. blackout for several miles. Hotel did not have flashlights for guests, their radios did not work and they did not offer food, drink or much info. No hot water or TV signal until the next morning. I know the outage was not their fault, but for a $100+/night room, I think they could have offered more for the inconvience.
February 21, 2013
Rated 2 out of 5 by Kimster Good thing it was only for one night
As a SPG member I have come to expect more from my hotel chain of choice. However this particular hotel was below standard. The room was in desperate need of TLC. On the positive side the bed was comfortable. So if you don't need frills or modern decor. This hotel might be fine for you. In the future I will not stay at a Four Points.
August 1, 2013
Rated 4 out of 5 by Oliver12 One major problem
We were booked into a lovely room with a king size bed, overlooking the pool. However, the night before we left there was a large party in the next room, probably a meeting room, with loud Mexican music, yelling, and singing until 3:00 A.M. Since we had to leave early, I didn't have time to look up the manager for a total room credit. Comfortable bed...no sleep.
December 19, 2012
Rated 5 out of 5 by RobSanRafael Great Four Points
This hotel is as nice if not better than many Sheraton Hotels. Easy location to get on and off Hwy. Rooms, lobby, bar, restaurant all nice looking and clean. Great prices offered for the room and breakfast is usually included. I have family members stay when visiting from out of town and never had any complaint. Front desk never busy and they are always helpful.
April 18, 2012
Rated 4 out of 5 by disbeliever Gold Preferred
New staff at reception did not put us into a preferred room. Didn't mention anything about bonus points, had to tell them to just apply to our stay. Was told that the hotel was almost booked out, weddings and a conference. I made my reservation a month before my stay, only to get a standard room. This is the second time that this has happened within two months.
November 7, 2012
Rated 5 out of 5 by BobG Would definetly stay here again
This is a great place to stay when visiting San Francisco. It is only 15-20 mins from SF and the temperature is 25-30 degrees warmer than SF (57 degrees crossing the GG bridge and 87 degrees when we arrived at hotel). This is a great hotel. The only thing I can complain about is the restaraunt food (evening menu). It is hit or miss depending on what you order.
July 16, 2012
Rated 5 out of 5 by SeaB1 Great Location, Greay Staff, Great Stay!!
My wife and I recently celerbated our anniversary with a stay at the Four Points San Rafael and had a great stay at this well located hotel. It's the best place for touring Wine Country and San Francisco. There was some initial confusion on reservations, but the staff there was great and quickly recovered and made sure we had an excellent experience.
May 31, 2013
Rated 4 out of 5 February 2013 Visit
Very nice place for a visit. Great location, great people and willing to please. We love the location to SF and N CA. Coffee is great treat in the morning. Food in restaurant was good but on the pricey side Only issue is heating and cooling in the room (106), but we found a way to be comfortable.
Thank you for contributing to a great overall stay!
February 27, 2013
Rated 5 out of 5 by OnMyWay Stress-free experience
This is one of the nicest Four Points hotels I have stayed at. Even though I was here on business, the large inner courtyard with pool would be ideal for a family. It's located right between San Francisco and wine country, so it's easy to visit both places. Tons of free guest parking and the check-in/check-out staff was very helpful and pleasant.
May 19, 2012
Rated 4 out of 5 by RaneyMom Great except for AC which is being replaced
My room was lovely. The staff was delightful. But it was hot on the third floor and the noisy air conditioner was not cooling the room. I've been told by the staff that all room air conditioners will be replaced by July, the next time I'm coming. But if you don't like hot, I'd recommend the ground floor in the meantime which is much cooler.
May 5, 2013
Rated 3 out of 5 by coobana This hotel has the most comfortable beds
I spent 17days out on the road and this by far was the most comfortable bed of all!
October 1, 2013
Rated 3 out of 5 by alc13 average....to say the least...
the front desk was consistently understaffed. the conference room was not comfortable or nicely decorated (chairs were VERY uncomfortable; stage, drapes, etc. were not appealing to look at).
my room was a little dirty - tray of shampoo, etc. had toothpaste on it from previous guest; ottoman was stained; remote didn't work well, etc.
May 6, 2013
Rated 3 out of 5 by Ecke Needs to improve
Per reports of my father, who was the one staying after I recommended him to do so, his room neighbors where engaging in loud altercations one of the nights. My father complaint about it with the receptionist without any positive outcome. I would just recommend to improve the attention to guest complaints. Thanks.
June 24, 2013
Rated 4 out of 5 by metro1 Room 346 - Good hotel overall
My one and only complaint is that the king size mattress was uneven, I sank lower in it on one side of the bed than on the other or in the center. It should probably be replaced. All the pillows were too soft for me, so I asked for and got a firmer one. Also, as I entered the room, the light immediately to my right was burned out.
January 15, 2013
Rated 5 out of 5 by GinGin Great place, good location
We had a great stay in San Rafael, the hotel was close to where we needed to be, clean and quiet. The only thing I would reccomend is on the King Bed the bottom sheet and mattress pad need to fit better, the sheet came untucked the the mattress pad was a bit lumpy after the sheet was free, otherwise a great and comfortable place.
December 4, 2012
Rated 4 out of 5 by stxkate Much Better Than Last Time
Last time I stayed there a few months ago, the service was terrible. The service has vastly improved. The manager was very solicitous and wanted to make sure my stay was uneventful. This stay was one of the best I've had in the four years I have been coming to this hotel. The fitness center really needs a makeover and expansion.
December 13, 2012
Rated 4 out of 5 by Jackie This hotel is in a great location.
I made my reservation on the Internet and then found a much cheaper rate so I called the hotel and asked if I could get the cheaper rate. Gina was very nice and explained to me that since I bought it on the Internet I could not. I said how about a free breakfast. She said, " sure we can do that". I told her I was disabled and that it was hard for me to make it down to the morning buffet and could I get the free breakfast in the room. She said, " of course that's no problem". I said are you sure? " yes, that no problem at all". I get to the hotel and yes it is a problem! No free breakfast in the room! It's not a huge deal but I hate being promised something and then getting there and someone else doesn't do it! I have stayed at this hotel so many times you think they could follow through on what an employee says even if she may have made a mistake. It was her mistake and it's just a breakfast! Poor customer service by tue night Manager that particular evening!
March 1, 2013
Rated 5 out of 5 by BarbC81 Great Location
Exceeded our expections. Staff was very friendly and helpful. The room was clean and comfortable with good lighting and comfortable bed.
September 17, 2013
Rated 4 out of 5 by asmgbt Perfect Location
The hotel is perfectly located near San Francisco area, the wine country and the Pacific Coast HWY. It's an older hotel, it could use a "face lift", but the friendly staff and my room's outdoor patio made up for that!
August 29, 2013
Rated 3 out of 5 by PatG88 Great Staff - Ready for an update
We arrived late but the front desk staff anticipated need for connecting rooms. Desk staff very pleasant and check in was efficient. Facility is long overdue for an update and there were issues with the TV technology. Beds were comfortable and restaurant staff pleasant.
August 1, 2013
Rated 5 out of 5 by Vmk1 Vastly improved
Stayed here last year and experienced many staff related problems. The GM offered me a "free night certificate" to make amends. What a difference a year makes. Vastly improved service from the hotel personnel. This time I really enjoyed my stay. Customer satisfaction is a priority at this facility.
June 26, 2013
Rated 5 out of 5 by TONY39 OVERNIGHT STAY
EVERYTHING WAS FINE. MY ONLY SUGGESTION IS THAT YOUR SOURCE FOR ENGLISH MUFFINS SERVED IN THE RESTAURANT NEEDS TO BE CHANGED. THE ONES YOU SERVE ARE WEAK AT BEST. MY WIFE ONLY PURCHSES BAY'S ENGLISH MUFFINS. THEY ARE DEFINITELY OF SUPERIOR QUALITY AND ARE AVAILABLE HERE IN IRVINE AT OUR SUPERMARKET.
June 19, 2013
Rated 5 out of 5 by AKGStarwoods Great location, Nice Rooms
Simple, Clean, Quiet Room. The beds were comfortable and the amenities were nice. The free internet was really great for checking my emails and finding restaurants nearby. Friendly staff as well.
September 1, 2013
Rated 2 out of 5 by sanrafaelturnoff Poorly maintained rooms
This is my first stay at this hotel. Prior to this I have stayed at numerous SPG locations but this was by far my worst experience.
To begin with, there was a constant and strong damp odor as if the room was not used in ages. I also had a missing and a torn curtain (very smelly), extremely dusty and dirty single sofa chair and an uncontrollable a/c unit. I also had a stained bed sheet right where I had to sleep and I just learned to ignore it over the 4 days of my stay. Next, despite calling the hotel in advance and confirming with them that I can receive a refrigerator and a microwave, they said that availability would not be an issue and they will record the same in my reservation. They paid no heed to it when I checked in and I had to request a room change after checking into a different room already. The microwave did not arrive throughout my stay.
On a positive note, the personnel at the front desk and breakfast center were cordial.
I travel a lot for work and have never experienced such poor quality.
July 18, 2013
Rated 5 out of 5 by Char10 Great rooms
The beds were fantastic. Good buffet. Nice clean and big rooms. Stayed here because my daughter had a soccer game against a local University. Would definitely stay here any other time. Cute little town with a quaint street within a 10 minute drive. Nice restaurants and cute shops for a nice after dinner walk.
November 6, 2012
Rated 4 out of 5 by pjcorvus777 Skywalker Ranch / LucasFilm Visitors
Great property to stay at when visiting the Skywalker Ranch or LucasFilm studios in Nacasio, CA. One exit down the 101 from Lucas Valley Road. Nice outdoor pool and hot tub. I like the rooms 118, 128, and the others on first floor with sliding glass doors that go directly outside to private outdoor patios.
April 3, 2013
Rated 5 out of 5 by hazelsct A nice place to stay in Marin
Was in town for a high school reunion and had a nice stay. The room was comfortable with a view of the top of Mt. Tam. The staff was pleasant, and the pool was nice. Breakfast was also good.
One complaint: there's no fan in the bathroom, so any bad smells take a long time to dissipate -- through the room.
September 17, 2012
Rated 3 out of 5 by Lilly50 Needs remodeling
Staff members were pleasant and responded to all our request. Unfortunately, the request were for items that should be standard. Coffee for two people (gave us 1 packet for one cup) box of Kleenex, TV Guide, menu for hotel restaurant, etc. etc. Also, it was very noisy and elevators were very slow.
May 11, 2013
Rated 3 out of 5 by Kbelie13 Service needs work
Pros: Nice hotel with good amenities. Lots of free parking.
Cons: my room did not get cleaned the first night, coffee bar - both carafes of regular coffee empty - I had to ask them to brew more, was not able to check out via TV and then went by front desk twice to checkout - no one at desk to help me.
February 4, 2013