Four Points by Sheraton

Four Points by Sheraton San Rafael

  • 1010 Northgate Drive
  • San Rafael,
  • Kalifornien
  • 94903
  • USA
  • Landkarte

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Rated 3.6 out of 5 by 419 reviewers.
Rated 3 out of 5 by I would not recommend this hotel if you're looking for a good rest or good service Pros: Check in went very smooth. Bed was very comfortable. Swimming pool and hot tub looked nice. Hot breakfast had a good variety of items. Cons: Room wasn't properly cleaned. Missed a bathrobe. Asked for a new one, didn't get it until I asked twice. Airconditioning wasn't working properly. Front desk sent someone up. Still not working properly. Locker was unusable, because it was still locked. Weird amounts charged on my credit card. After 2 days of researching front desk still couldn't give me a specification. So they just told me its some kind of deposit which I'll get back. So far I still haven't got it back. Bar staff was giving us strange looks the entire time we were relaxing in the bar area. Restaurant staff in the morning during breakfast were very rude. Being grumpy and "communicating" (yelling like market salesmen through the restaurant) in their own language all the time. They had more attention for each other than for the guests. After settling the check, the server gave us a dirty look after looking at the bill (15% was not enough?). Even though the room was comfortable, drunk hotel guests were staying in the swimming pool/hot tub all night until about 4 am. They made a lot of noise. Staff didn't do anything about it. Same stacks of dirty plates were decorating the hallway to our room for our entire stay. September 10, 2014
Rated 4 out of 5 by Great place to stay I always enjoy my stay at Four Points Sheraton in Corta Madera. Hotel is clean and staff is friendly and accommodating. September 9, 2014
Rated 2 out of 5 by Noisy Our room had a lot of noise and sounds that seemed to come from the ventilation system. I'd hear laughter and voices, open the front door and there'd be no one. We also had "mechanical" noises - like coming from the boiler room - all night long. We were in room 349. September 8, 2014
Rated 4 out of 5 by Tommy We stayed 5 nights and had an excellent time. A good location. Excellent staff, good service and good food. It was a nice central location -- convenient to, Alcatraz, AT&T Park (the Giants) by ferry, Muir Woods, Wine Tasting(Napa and Sonoma) and just a few minutes from Frank Lloyd Wright's Marin Center. The swimming pool and hot tub were a plus. September 6, 2014
Rated 4 out of 5 by Good value Friendly staff is the best part of this hotel. The front desk staff is the best. Quality of food is not as good as it used to be. September 7, 2014
Rated 5 out of 5 by A nice stay! We were pleasantly surprised with our visit. We chose this hotel to spend my husbands birthday weekend but didn't want to spend a ton of money or points. Everyone was really nice and the pool area was very inviting. It's all about value and this hotel is a good one. You won't get the same experience that you have at a St. Regis but keeping the cost in perspective, it's a 5 star hotel. It's also close to lots of fun places to visit in Marin. The scenery is a short drive in any direction. The front desk and the restaurant took great care of us! September 2, 2014
Rated 1 out of 5 by Never again Lobby looked fine; the room and bedding were filthy. Stayed one night and cancelled the rest of my stay. September 6, 2014
Rated 5 out of 5 by LOVE the beds I felt the only think lacking was the restaurant food. Not much to choose from and because the restaurant was empty the waiter seemed to hover a bit too much. The food quality was just ok. Additionally my 24 year old grandson went out side for a smoke at about 9 pm and there was a hooker who made friends with him. Although he didn't feel intimidated I was shocked!!! September 3, 2014
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