Rated 3.6 out of 5 by 409
Rated 5 out of 5 by pink2014 Breakfast
The Breakfast was amazing and the staff was very effecient.
August 25, 2014
Rated 2 out of 5 by BiBiBaker Be consistent and frank about Transportation services you can provide to the guests at Reservation Center
We reserved Four Points Sheraton due to the recommendation of the bride who was getting Married at the Unitarialist Church in San Rafael
We surprisingly found out that the transportatoin services we learned from the Bride and the Reservation Center DID not exist during our Check-in at 3:00pm on 8/10/14.One of my friends has disabity issue and was in need of transportation services. Luckily, the manager found the bus driver and resolved the transportation issue within one hour. If the manager did not find the transportatoin service for us (4 of us), our staying in your hotel could have become the most unpleasant experience.
August 15, 2014
Rated 2 out of 5 by Geranemo Rooms need work
Restaurant is very good. Rooms need work.,
August 24, 2014
Rated 1 out of 5 by Challen Terrible customer service
The room and wait staff were excellent. The front desk staff left a lot to be desired. She did not have our reservation. Finally dug up the confirmation number in the car. Put us in a king bedroom for 3 people instead of 2 queens. The coffee maker was broken, the room did not have a clock/radio and the fridge had been taken out. I called the next morning and politely asked if those were standard amenities which she assured me they were and that the problem would be fixed. Never heard back. Had to call again the next day. That time they brought in a fridge and clock/radio but did not bring a coffee maker.
August 16, 2014
Rated 3 out of 5 by BusinessTraveler07 Location
The hotel is pretty average and looks a little outdated in the rooms and the gym was really outdated. I stayed here because of the location to my clients. Might stay in the future because of the location, but it will not be my first choice.
August 22, 2014
Rated 3 out of 5 by ABBCD1 Review of Sheraton Four Points
There is a feeling at this hotel of oldness, tiredness. I met the manager when arriving and she was very energetic, helpful and direct. But, overall, it appeared the carpet needed cleaning, there was painting that needed to be done. There was just an overall feeling that this is a tired hotel.
The elevators and rooms are very far from the lobby. There was traffic outside my room related to the hotel.
August 19, 2014
Rated 3 out of 5 by Beri Nice calm retreat
Quiet place for relaxation
August 20, 2014
Rated 4 out of 5 by sames business travel ok - but family GEM
I didn't realize there were so many outside amenities! the fireplace pool and BBQ would make this the perfect gathering place for family and friends. Great location to city and Marin activities.
August 19, 2014