Rated 5 out of 5 by DPL2014 Hotel has great staff!
Absolutely great staff, especially for a long stay. Thank you!!!
November 20, 2014
Rated 4 out of 5 by Tjay222 Staff is the Best
Restaurant wait staff... Wendy and Maria make us feel like family. Their attention to detail is extraordinary. They were slammed with a conference one morning but they seemed to take it in stride .. providing a timely response and focused customer service to each request for individual needs.
A mix up in my reservation was quickly resolved by Leena... we were totally impressed when we saw her later and she addressed us by our last name... Excellent service.
The improvements to the exercise room is outstanding. Our business and family brings us to Marin 4-5 times year. Four points is our preferred property.
November 9, 2014
Rated 1 out of 5 by DC101 A True DUMP
I am traveling on military work and needed to stay in the area, figured I would stay here at a SPG property for I love SPG and there is always a high level of service, and a very sophisticated blend of comfort. Well it is not the case here, this place has a motel feeling, not a hotel, it's not a SPG quality type facility, the wall paper is falling in areas and peeling off in random places, there is rust on the ceiling, mold everywhere, stains of urine on the toilet seat, a un-safe plug for the AC/Heat system, AC/Heat when running sounds like a generator at fool blast with major loud noise, NO PRIVACY, can hear everything, there are holes in the walls, the mattress is not a heavenly experience at all, the ceilings in the hall are falling and dripping. I feel like I am in the old barracks at the military base I was assigned several years ago. In addition, they call this a SPG Preferred Floor. Absolutely Disgusting and very disappointed. If you are looking for comfort, this is not the place. I will say-- the staff here are absolutely amazing, so kind and very relaxed, aimed to please.
November 10, 2014
Rated 4 out of 5 by MJM8 Bathrooms need to be upgraded
Bathrooms need to be upgraded
November 7, 2014
Rated 5 out of 5 by tbkh great place to stay
We love this hotel! Won't stay anywhere else when visiting:)
November 5, 2014
Rated 4 out of 5 by Cheetah6 OK
I need anew SPG password so please help me with this
November 3, 2014
Rated 1 out of 5 by Ana77777 Ms Ana
Just need to say this was the worst SPG experience I have had. Started out where I was placed in basement area in a stuffy mildew smelling room. Then moved two floors up to a smokey room- again stuffy. Asked to move a third time and was told there were no rooms- unless i went back to the basement. i Moved all my luggage on my own with a broken foot. Worker eventually brought me a cart to place my own luggage on it and I pushed it myself two floors down.
By time I checked into my room it was an hour and a half later. Then realized ice machine was broken and I had to go two floors up to get ice. So, no, I wouldn't recommend this Hotel.
May 13, 2013
Rated 5 out of 5 by Rick1965 Hospitality
My job requires travel and I was in the San Rafeal area on business. This was my first time staying at the Four Points by Sheraton San Rafael and I enjoyed the entire five days there. The staff were friendly and very accomadating, the room was comfortable and maintained in a clean and sanitized manner. I will definetly stay here again when back on business. Thank you staff!
October 29, 2014