Rated 2 out of 5 by Geranemo Rooms need work
Restaurant is very good. Rooms need work.,
August 24, 2014
Rated 2 out of 5 by BiBiBaker Be consistent and frank about Transportation services you can provide to the guests at Reservation Center
We reserved Four Points Sheraton due to the recommendation of the bride who was getting Married at the Unitarialist Church in San Rafael
We surprisingly found out that the transportatoin services we learned from the Bride and the Reservation Center DID not exist during our Check-in at 3:00pm on 8/10/14.One of my friends has disabity issue and was in need of transportation services. Luckily, the manager found the bus driver and resolved the transportation issue within one hour. If the manager did not find the transportatoin service for us (4 of us), our staying in your hotel could have become the most unpleasant experience.
August 15, 2014
Rated 1 out of 5 by Challen Terrible customer service
The room and wait staff were excellent. The front desk staff left a lot to be desired. She did not have our reservation. Finally dug up the confirmation number in the car. Put us in a king bedroom for 3 people instead of 2 queens. The coffee maker was broken, the room did not have a clock/radio and the fridge had been taken out. I called the next morning and politely asked if those were standard amenities which she assured me they were and that the problem would be fixed. Never heard back. Had to call again the next day. That time they brought in a fridge and clock/radio but did not bring a coffee maker.
August 16, 2014
Rated 3 out of 5 by BusinessTraveler07 Location
The hotel is pretty average and looks a little outdated in the rooms and the gym was really outdated. I stayed here because of the location to my clients. Might stay in the future because of the location, but it will not be my first choice.
August 22, 2014
Rated 3 out of 5 by Beri Nice calm retreat
Quiet place for relaxation
August 20, 2014
Rated 4 out of 5 by wedding29 Wedding Guest Experience
I enjoyed my weekend here as a wedding guest. The staff is friendly, helpful, and very accommodating with all the guests. However, housekeeping never came to service the room after I removed the do not disturb sign (it was empty all afternoon). I had to call reception to have more toiletries delivered.
August 18, 2014
Rated 3 out of 5 by Dissatisfied83 Good staff, mediocre services
In the four days I was there, the ice maker on the 3rd floor near my room (315) was never fixed. And the food was really mediocre -- worse than the prices suggested. I ordered a dinner salad once, with chicken. Besides taking a long time, the chicken was dry, nearly tasteless. Another time, I ordered the strawberry shortcake. Nothing memorable about it at all. The food was the work of cooks, not chefs. I expected more from a Sheraton hotel. When I saw the big sign saying the hotel was for sale, I thought: karma. The front desk staff, however, were excellent, always helpful.
August 11, 2014
Rated 2 out of 5 by Gary5465 needs improvement
The carpets were stained. The ac would not turn off at night. The food was mostly overcooked and deforsted stuff..Asked for a digital clock six times till they got it from another room…Not enough staff...
August 16, 2014