Rated 4 out of 5 by mjbPhD pretty good place
Very comfortable beds, pillows, comforters. Small rooms, cramped. Nice amenities such as ironing board and iron, blow dryer, laundry bag, bottled water. Staff seemed a little green and overwhelmed at times. Food in breakfast restaurant was fair--nice homemade omelette. Heard others complain about rooms smelling odd, fixtures falling off walls, not having enough towels and noise. We did not have these problems.
July 22, 2014
Rated 2 out of 5 by JP99999 needs a renovation
hotel is very dated and the room was old and musty. Not typical of a Sheraton Four Points. Ask for one of the newly renovated rooms which look nice.
July 21, 2014
Rated 2 out of 5 by tlc68 under remodeling
the property is undergoing renovation I am sure it will be in better condition after work is completed
July 20, 2014
Rated 3 out of 5 Going to be great after the renovation is completed
The woman at the front desk was very nice at check in. There were special SPG member rooms at the hotel (better location, going to be nicer than regular rooms after the renovation) but none available when I checked in. The hotel is obviously older and started it's life as something other than a Four Points. The carpets in the hall and the room were older and stained, but vaccuumed so not dirty in that sense. The beds were very comfortable, but the bedspreads could use updating. The hotel is undergoing renovations now and I am sure when they are done the rest of the hotel will match the comfortable beds. I would stay there again, but hopefully can wait till after the renovations. It was a convenient location just north of downtown, but an easy drive to UK.
July 19, 2014
Rated 3 out of 5 by Shelly8 Good hotel for the price
Stayed here while going to the Kentucky Horse Park. Very convenient. Nothing special but good for the price.
July 19, 2014
Rated 3 out of 5 by mbslex Remodeling isn't fast enough
The place is clean, but they are not remodeling the rooms fast enough. I had an "old" room, and even the blanket was old...I've been in the newly remodeled rooms, and they are so much nicer than the older rooms.
July 18, 2014
Rated 1 out of 5 by allaa1 not up t Sheraton standards
hotel is in process of a long long overdue renovation
July 18, 2014
Rated 4 out of 5 by Petey54 Good place to stay
Convenient to a number of local attractions KY Horse park, wineries, bourbon trail and horse farms. Quiet, rooms good size anxious to see after all the renovations are completed.
July 15, 2014
Rated 5 out of 5 by Karen73 Very Comfortable
We stayed here for 3 nights and it was an enjoyable experience. The room was very clean and comfortable. Staff was very nice.
July 14, 2014
Rated 1 out of 5 by Regrettable No great features.
It was very regrettable that Wi Fi does not work to the satisfaction of the guests. The signal was very poor or non existence. The only place where the signal was strong was the lobby of the hotel. Great disappointment!!!!!!
No fridge and no microwave also disappointed my family greatly. We will never again come to Four points!!
July 9, 2014
Rated 1 out of 5 by LifeGoesOn Room was horrible.
I checked in on July 6 and after I got to the room, immediately went back around to the front desk and checked out. The refrigerator in the room was dirty. The microwave was dirty. The beds looked as though the covers were just thrown up on them, not neatly made. The room smelled horrible. I was very disappointed with the overall appearance and cleanliness of the hotel. The hotel certainly needs to be renovated.
The best part about my short stay was the front desk attendant. She was very pleasant and apologetic. She provided great customer service with a smile.
July 8, 2014
Rated 3 out of 5 by cubro77 Renovation not finished
Hotel has 20-30% of parking lot filled with building materials. An acetone-like smell permeated the 3rd floor. After the first night the staff gladly moved us to the 2nd floor, but acknowledged it was bad up there. (Then why put people up there, particularly at full rates?) The free beers on Wednesday night were nice, but the $11 breakfast is pathetic--similar to free breakfasts at other chains. The TVs are old CRTs, not flat screens.
July 7, 2014
Rated 4 out of 5 by traveler752014 dated, but worth taking the chance
We have stayed twice here in the last few weeks. I read other reviews and was a bit skeptical about this property. We decided to give it a chance. It IS dated, and they are renovating( as reported by other reviewers), but we found the property to be clean, the beds extremely comfortable, the staff very friendly. Everything worked that was supposed to work. :) I was a bit disappointed that when we asked for something. they seemed stumped b/c they could not find it.They had to search around. However, they were diligent, and located it for me. The front desk staff were able to direct us to local stores and attractions. The rooms were nice and cool however, the hallway was hot as reported by another reviewer.. Could be due to the renovations. Looking forward to seeing the finished renovations.
July 7, 2014
Rated 2 out of 5 by houseofpain Lexington Trip
This hotel is in a great location, however it really needs to be updated. The rooms are dated and the Wifi was very unreliable. They are in the process of renovating the rooms, however it will be a long time before these are ready. I would wait until it is renovated before I would stay again.
That saff was excellent!!!
July 6, 2014
Rated 2 out of 5 by DrJoy57 Renovations are doubtful
This hotel indicates it is undergoing renovations, but even the updates are pathetic. The "new" carpet is unbelievably stained. The halls are dark and hot and the "new" wallpaper is already falling off. The building is too old to try to renovate. Needs to be gutted or torn down.
June 30, 2014
Rated 3 out of 5 by Budroe Family reunion
disappointed with the food & beverage service at the conference room for our reunion. Also in our room the WI-FI would not work. Had to go to lobby & use the motel pc for internet service.
June 30, 2014
Rated 4 out of 5 by Bluebonnet Great location
We were traveling with our grandkids and found this hotel to be very well located. There were numerous restaurants nearby and it was easy to find places we planned to visit. The staff was very friendly and the hotel was clean. There was remodeling in progress which is good because it needs an upgrade. Even so, it was clean and not a big issue. We plan to stay here again.
June 30, 2014
Rated 3 out of 5 by Sleepyone Barking dogs
Early in the morning a dog began barking and did not stop for over an hour- very annoying! I called the front desk but since you allow pets there is nothing you can do. Later as I went to check out there was another dog barking on 1st floor and it was louder than the one on my floor. I think you should reconsider allowing pets since they can ruin the stay of many other paying guest. Not sure I will stay at a Four Points again.
June 29, 2014
Rated 2 out of 5 by horvagai In need of updates
Staff are lovely however the hotel is in need of updates. Peeling wallpaper, very long corridors to trudge luggage through and my room was very near all the housekeepers storage and meeting rooms. I did not even think they made old tube televisions anymore but that was in the room and no channel guide which you need when in a strange city. Also outdoor pool was closed.
June 27, 2014
Rated 1 out of 5 by Lextraveler Very Dirty
Easily the dirtiest hotel I have ever stayed in. Bugs in my room and the couch by the elevator belongs in a dumpster.
June 27, 2014
Rated 4 out of 5 by P5052 Excellent Staff
Great hotel staff. Food was good. Had one issue with the bathroom, reported the problem at checkout. Staff apologized, wrote the issue down and hopefully problem will be repaired for the next guest. Would definitely recommend this hotel and would stay again.
June 23, 2014
Rated 1 out of 5 by ppl2 Not too impressed
Staff was friendly especially the front desk. Room was clean upon arrival but the next day, they only made the beds. No new towels. Had put all wet towels on floor for pick up. Some wet towels were not even picked up. Hallways was not clean. Hotel is being renovated so maybe the section we stayed in had not been down. Definitely not what I expected from FP Sheraton.
June 23, 2014
Rated 1 out of 5 by TomW3039 Our room was not worth >$100/night..
We felt deceived! The exterior and the lobby were very nice. However, our room's carpet was dirty, the A/C was very loud and rattled; the bathroom was atrocious. Caulking at the bottom of the tub was missing, the wallpaper was loose and the bottom of the door was rusty. Also, there was an extension cord that was in place so that a lamp cord could reach an outlet. This probably violates the Building Code/Electrical Code.
This was a $40 room, not a >$100 room.
June 22, 2014
Rated 4 out of 5 by LizaR Best beds, great staff, pet friendly
This is the only place I ever stay in Lexington. I can always count on a good nights sleep.
June 17, 2014
Rated 1 out of 5 by KylerVittles1 Rooms in hotel are dated
1. Beds very uncomfortable.
2. Linens looked old and dirty.
3. TV was very old and not a flat screen and no HBO.
4. Iron in room did not work well.
5. Bathroom floors looked dirty.
6. Toilet seat was loose and looked dirty, should be replaced with a new one.
7. Off brand toiletries in bathroom.
8. Hallways and room smelled stale.
June 10, 2014
Rated 5 out of 5 by mokoli Great hotel in Lexington
I have stayed at this hotel many times over the past few years do to being in Lexington often.
I always find them to have the best combination of location, attitude (super friendly staff and very willing to help), cleanliness (even while renovating), price (extremely reasonable) and one of the best front desk staff you can ask for even at 3am in the morning!
This hotel and the staff in it, know their market and strive to be the absolute best in it. They may not have everything a 5 star hotel has but they could sure teach a lot of them a thing or two.
June 9, 2014
Rated 3 out of 5 by Paddywags Tremendous Staff, Awful Facility
The title says it all. I understand that the property will be undergoing a renovation but in the meantime, what about the guests who stay in the unrenovated rooms? At the same time, everyone I encountered could not have been nicer! Whoever hires your staff is to be commended.
June 9, 2014
Rated 4 out of 5 by Ruthie11 Good value. Good room and staff
My stay was fine. The bed was very comfortable. The air conditioner was terribly noisy and kept me awake until I finally shut it off. The staff were very helpful and knowledgeable.
June 8, 2014
Rated 2 out of 5 by 52wktraveller Not worth Four Points Label
The facility needs improvement. The internet was unavailable. The front desk said they will reset router and get back with me but they never did. The room had a peculiar carpet smell of old hotel that I hate. The bathroom was very old and water wont drain the sink. The A/C made so much noise that I switched it off in hot weather. The room was missing in-room dining menu. BTW I was staying in the SPG preferred room, guess how the other rooms will be.
June 3, 2014
Rated 3 out of 5 by Chester65 Come to see Quaker Village
We liked the location, was close to the city. The staff was very helpful in recommending places to eat. Everyone was very nice and kind. We new in advance that the rooms were being redone. We got a good rate for the two nights, we probably won,t get them again. We would recommend this facility to friends.
June 3, 2014