Rated 1 out of 5 by roadwarrior1219 DIRTY, 1990's outdated
I love SPG properties because they are usually consistent in quality and service. This is the outlier, first arriving, no recognition that I am a SPG guest. Second, going into the room I noticed that furniture was really dated, I mean a tube TV, come on!
Second I needed a shower, turned on the water and waited 10minutes for hot water which never came so I took a COLD shower.
Went to get into bed and the sheets were visibly dirty with what looked like something from the bottom of a shoe. I called to have them changed, 45minutes later I left after no one ever showed up, mind you this was almost midnight so I just wanted to fall asleep!
August 14, 2014
Rated 1 out of 5 by Cassie74 Dirty Comfortor, Barking Dog
The hotel is undergoing a renovation. The renovated parts of the hotel are very up-to-date and clean. The un-renovated parts are awful. The first room we checked in had bloodstains on the comforter. The floor lamp was also completely broken - like the top had broken off, it was unplugged and in the corner. I asked to change rooms, the front desk was very helpful. However, the next room had peeling wallpaper and a burned out bulb in the bathroom, and stains on the carpet. Lastly, there was a barking dog in a room one door down. We called the front desk, who immediately sent someone - but unfortunately, the guests had left their dog alone in the room. Another guest and staff indicated that the dog had barked the entire previous night. We checked out at that point. Fronk desk was very helpful and did call the owners of the dog, who admitted they had left the dog unattended in the room.....
August 18, 2014
Rated 2 out of 5 by JJBH14 Not up to Four Points standards
This hotel was more like a budget hotel than Four Points quality. I undertand that they were undergoing a renovation but there was no wi-fi available the entire time we were there, there was mildew in the shower and the outer door, which said you needed a key card to get in was never locked.
August 19, 2014
Rated 2 out of 5 by Toots39 Disappointed Traveler
Lobby was nice and when I was directed to the room, I was very disappointed with what I found. Stairs for first floor room! No info for how to get luggage to room until we asked. Room was another story, loose wallpaper, missing light bulbs, dumpster right outside window in parking lot, to name a few. Staff in laundry room yelling at each other. Staff called after we were asleep to ask "was we the one who wanted our room cleaned?" did I mention we had two small children with us. Not a place I would recommend.
August 11, 2014
Rated 3 out of 5 by AARR 4 points
We had to change rooms because the first one didn't even look like it had been cleaned. Tons of construction in the hotel and construction dust in the hallways, noise in the rooms. No pay per view as advertised. Weak internet wireless signal. No fridge in the room although there are some rooms with fridges. Staff was friendly and courteous and hotel was in a good location with plenty of parking. No complimentary breakfast and no menu in the rooms for the room service. You have to call them and they run down what they have. I would recommend this hotel only for the price and for the proximity to attractions however there are other selections. Since they are doing construction on several of the rooms perhaps the overall cleanliness will improve once that is finished.
August 10, 2014
Rated 3 out of 5 by Brad1000000 Hotel under renovation
Property is in a nice suburban location just off highway. In August 2014, the rooms are in the midst of renovation, though the lobby is finished and is very nice. We should have said something as the carpet and room in general were damp, and repairs were still in the process...don't know why they put people in uncomfortable rooms when others were surely available (it was a slow Saturday night). We were tired and just decided to suffer through. No extraordinary benefits for platinum here.
August 11, 2014
Rated 4 out of 5 by PBL10 Friendly, Caring Staff
The staff at this location is a group of nice, friendly, caring people that sets the bar high.
August 13, 2014
Rated 5 out of 5 by tan8527 wonderful experience
Every time I dop by this location, it is the only place I want to stay.
July 28, 2014