Rated 2.5 out of 5 by 78
Rated 3 out of 5 Going to be great after the renovation is completed
The woman at the front desk was very nice at check in. There were special SPG member rooms at the hotel (better location, going to be nicer than regular rooms after the renovation) but none available when I checked in. The hotel is obviously older and started it's life as something other than a Four Points. The carpets in the hall and the room were older and stained, but vaccuumed so not dirty in that sense. The beds were very comfortable, but the bedspreads could use updating. The hotel is undergoing renovations now and I am sure when they are done the rest of the hotel will match the comfortable beds. I would stay there again, but hopefully can wait till after the renovations. It was a convenient location just north of downtown, but an easy drive to UK.
July 19, 2014
Rated 2 out of 5 by tlc68 under remodeling
the property is undergoing renovation I am sure it will be in better condition after work is completed
July 20, 2014
Rated 3 out of 5 by Shelly8 Good hotel for the price
Stayed here while going to the Kentucky Horse Park. Very convenient. Nothing special but good for the price.
July 19, 2014
Rated 3 out of 5 by mbslex Remodeling isn't fast enough
The place is clean, but they are not remodeling the rooms fast enough. I had an "old" room, and even the blanket was old...I've been in the newly remodeled rooms, and they are so much nicer than the older rooms.
July 18, 2014
Rated 1 out of 5 by allaa1 not up t Sheraton standards
hotel is in process of a long long overdue renovation
July 18, 2014
Rated 4 out of 5 by Petey54 Good place to stay
Convenient to a number of local attractions KY Horse park, wineries, bourbon trail and horse farms. Quiet, rooms good size anxious to see after all the renovations are completed.
July 15, 2014
Rated 5 out of 5 by Karen73 Very Comfortable
We stayed here for 3 nights and it was an enjoyable experience. The room was very clean and comfortable. Staff was very nice.
July 14, 2014
Rated 1 out of 5 by LifeGoesOn Room was horrible.
I checked in on July 6 and after I got to the room, immediately went back around to the front desk and checked out. The refrigerator in the room was dirty. The microwave was dirty. The beds looked as though the covers were just thrown up on them, not neatly made. The room smelled horrible. I was very disappointed with the overall appearance and cleanliness of the hotel. The hotel certainly needs to be renovated.
The best part about my short stay was the front desk attendant. She was very pleasant and apologetic. She provided great customer service with a smile.
July 8, 2014