Rated 4 out of 5 by Peter5555 Overall a pleasant stay
The hotel was everything we expected, the rooms spacious and comfortable, the staff courteous and the quality of English spoken excellent. Bus arranged to the airport for an early plane was well organised.
October 7, 2014
Rated 1 out of 5 by Decenio lower than expected
There was supposed to be a swimming pool, which was closed ant the webpage didn't said it (that pretty much ruins you holidays if you plan on spending them by the pool), the gym is not a gym but a room with ONE treadmill and ONE bicycle and ONE home exercise, and if you plan on working or even if you need internet good luck with that. I called more than 10 times (which on average only half the calls were given an answer), the IT person (who knew less than me about technology, and I don't know much) tried to do something, it didn't work and didn't came back. So no internet, no gym, no pool. Well, you have a bed if that's what you are looking for
October 6, 2014
Rated 4 out of 5 by azzar Great staff and great bed
Good location of hotel. Staff are exceptional, very friendly and very attentive also very good english. The room is fairly standard and obviously thoroughly cleaned. Very comfortable bed and a great night sleep.
July 2, 2014
Rated 5 out of 5 by Erik38 Sherton class of rooms
Fresh hotel in a nice area of Santiago. Friendly staff and comfortable rooms (and beds!).
June 27, 2014
Rated 1 out of 5 by Maribel Very disappointed
Hotel outdated, unsafe bathroom and dirty
June 20, 2014
Rated 4 out of 5 by Unni Hotel with good feaures
Excellent facility to stay and dine. Need some more improvement in house keeping.
May 21, 2014
Rated 4 out of 5 by RafKam Solid Budget Option in Santiago
Not only is it a credible affordable option in Santiago, but it also has a great location in the nice area of Providencia, full of good restaurants, and a stone’s throw from the subway and the massive brand new Costanera shopping center. The physical property doesn’t look new, but is in generally good condition, and even has a small outdoor rooftop pool and bar.
Good SPG Platinum recognition: upgraded to a nice junior suite with large balcony overlooking the Andes, good platinum breakfast amenity (full buffet), received complimentary welcome drinks, and added bonus of participating in Make a Green Choice program. Rooms are adequate, if a little dated but the main issue we had was poor water pressure in the shower. Restaurant, reception and especially bell staff very friendly and eager to help.
Pointless insistence on guests using hotel’s private car service as it is incompatible with the budget nature of the hotel. All in all enough positive points to make me consider staying again in the future.
February 19, 2014
Rated 3 out of 5 by bob4321 Issue with hotel below
$20 taken from my room. (Left 2 x $20 bills in a folder in my room and returned to find 1). Told front desk and no action. Not worth the hassle but thought you should know. By the way, the room safe was not working (I fortunately kept my passport on my person that day).
November 4, 2013