Rated 4.1 out of 5 by 1153
Rated 1 out of 5 by Relay Avoid avoid avoid
The hotel is undergoing major construction works until mid 2016. We checked in to our "deluxe harbour view" room only to find an army of construction workers drilling, jack hammering and grinding immediately below our balcony. If that wasn't bad enough as we stood there a large section of concrete shuttering sailed past our balcony doors. When we complained the management response was less than impressive. They seem to rely on a one line notification at the bottom of their website to avoid offering proper compensation to guests who have unknowingly paid to stay on a building site. We couldn't wait to check out.
April 10, 2015
Rated 5 out of 5 by rose68 Great Hotel
Loved my stay at Sheraton four points. The bed was very comfortable and all the staff were very friendly and courteous.
March 30, 2015
Rated 1 out of 5 by EpiUse Overpriced
This was the most expensive hotel in Sydney I have ever stayed in $500 plus per night, and did not perform at all.
March 28, 2015
Rated 5 out of 5 by vishsnj Great Hotel
Stayed in this waterfront hotel for 3 days. Excellent façade and location in Darling Harbor. Staff was very courteous. Concierge was very helpful and helped fix a problem with tour bus operator.
March 26, 2015
Rated 1 out of 5 by JFMB Avoid until end of construction in 2016
I am writing this review at 1:17 AM on 3/17/2015. Since 12:30 I cannot sleep due to the noise coming from the construction crew outside (I am on the 6th floor and wish I could add pictures from my window to this review). Drilling and hammering and loud talking. When I called the front desk I was offered earplugs. It might be a nice hotel but this is just unacceptable. I would recommend calling and confirming the crane and construction crews are gone before booking. I do not believe this will be the case until sometimes in 2016.
March 17, 2015
Rated 2 out of 5 by Willy065 Refurbishment in progress
The refurbishment is not a great experience when coupled with the current cost of rooms (Feb 2015). SPG should do something about rewarding loyal customers who continue to stay despite the noise, dust and minimal facilities available. At this time would not recommend.
February 23, 2015
Rated 4 out of 5 by TGrec17 Like any remodel, there are going to be dilemmas.
The hotel is going through a major renovation and unfortunately it is causing a bit of confusion. They must have emailed me off and on for the week prior to my reservation that my stay was canceled and then back on. I showed up and thankfully had my room available. The place is pretty much in shambles at the moment, but you really can't fault the hotel for that. They are spending millions to upgrade their facilities and we as SPG members have to respect that. Unfortunately, my stay was during this renovation and it really put a damper on it. I was excited to show my parents the SPG life we live and unfortunately the clutter prevented that from happening. 4 stars however for the nice location, great views and SPG recognition during my stay.
February 19, 2015
Rated 4 out of 5 by Carpy72 Check your Credit Card debit
We stayed on Sunday 25th January 2015 Enjoyed the upgrade to Darling Harbour View - room was good- close to King St Wharf ferries. Enjoyable stay. HAD A SHOCK TO FIND WE HAD BEEN CHARGED AN EXTRA $306 FOR SECURITY DEPOSIT. THIS WAS MORE THAN WE PAID FOR THE ROOM ($208) although it has since been corrected IT SHOULD NEVER HAVE BEEN BILLED IN THE FIRST PLACE!!!!! $100 security is the norm.
January 30, 2015