Rated 3 out of 5 by visitor999 This hotel location is convenient
The hotel location is convenient. However, service is average. I had a long stay of 25 days and booked a room with king size bed. I would expect to get the kind of room which I had booked when check-in. However, I only got a room with twin bed and was not being informed upon check-in the type of room which I had booked was not available. The hotel was only able to allocate another room to me 8 days later, by then I had already booked to stay with another hotel.
The other thing was, I had to call the front desk almost every night to have the air-con in my room switched on as the control was override by their back office.
February 25, 2014
Rated 5 out of 5 by Teens Staff were the perfect combination of professionalism & friendlness
My recent stay at the Four Points by Sheraton at Darling Harbour was a lovely experience. Your staff are to be congratulated. They performed they jobs with a wonderful mix of down to earth friendliness and professionalism. My daughter & I were treated with respect and felt very welcome. A special mention to your porter who met us at the entrance of the hotel. His name is Tony & he was a perfect first impression to your hotel. I had the chance to watch him deal with the guests who arrived via car & taxi. He did so with style. Please pass this on to him. Regards, Tina Stace
March 11, 2014
Rated 2 out of 5 by jules59 Not happy
Apart from the fantastic service received from your outside staff meet and greet the rest of the service provided was below average and would not recommend this Hotel to anyone and will not be returning. The room requested was supposed to have a balcony due to myself being a smoker and sufferer of panic attacks but this was not the case and nothing could be done to meet our needs. Lack of microwave, cutlery, no spare blankets, pillows or dressing gowns were other issues. When requested items of blankets etc even though i was told they would organize it now several hours pass and yes i have to make another phone call and in the end gave up went to bed and finally the next afternoon after another phone call we get what we requested - not good enough all round and we tried to book into another hotel on arrival due to how unhappy we were but were forced to stay as all other Hotels were booked out. Poor service, poor supply of items in the room and the list goes on.
February 23, 2014
Rated 3 out of 5 by Jamie707 Beds need replacing
Convenient location, but beds need replacing and pillows were really bad, could not get good sleep for even one night out of the three that I spent there.
February 24, 2014
Rated 3 out of 5 by Jackblac Not comfortable
The shower rose was angled (and not moveable) so that my back was against a shelf in the shower. Low water pressure just added to the discomfort. Add in the freeway noise, a balcony that couldn't be accessed to get a most uncomfortable room. Lucky the bed was comfortable.
March 8, 2014
Rated 5 out of 5 by PT52 Really genuine welcome
I have stayed at this hotel a number of times and really enjoy the genuine welcome I get from the staff - friendly, helpful and warm. Makes the stay very pleasant each time.
March 8, 2014
Rated 3 out of 5 by ChrisFrequent Platinum level irrelevant
Every time I stay at this hotel my Platinum level seems to mean nothing. I stay at all SPG hotels around APAC and every other hotel provides complimentary water bottles and fruit. This hotel only provides that for a fee. Well, I thought being a dedicated SPG member, and Platinum level frequent guest would provide enough revenue from me to justify such low cost items. Apparently not at this hotel.
February 22, 2014
Rated 3 out of 5 by NabeelC This hotel is not upto Sheraton Standard
Hotel is in great location with full view of Darling Harbour from the room. Staff was courteous, proactive and helpful.
But four things disappointed me as I didn't find them upto standard compared to other Sheraton that I stayed at:
1. Comforter was small so wasn't tucked in on the sides. Kept slipping off.
2. Only one towel provided in the room.
3. No bathrobe was provided.
3. Doesn't have pool (but has 24hr fitness center)
February 20, 2014