Four Points by Sheraton

Four Points by Sheraton Sydney, Darling Harbour

  • 161 Sussex Street
  • Sydney,
  • New South Wales
  • 2000
  • Australia
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 1194 reviewers.
Rated 3 out of 5 by Terrible staff service. On arrival, we were required to pay an uninformed bond in which the price jumped three times from $100, $200 then $300, which was more than our one night stay itself. We were not able to pay with the credit card we had regardless that it was the one that payed for the room, as the person wasn't present. Unable to pay this and not allowed to check in unless the full price was payed, we lugged heavy bags around for two hours attempting to get sufficient money to pay this bond and cover the rest of the night and mornings expenses. Fridge was broken and contents stunk. On calling up previously about a late check out (2pm), we were reassured it cost no extra money. On arrival and throughout our stay no check out time was communicated. In the morning we decided to check, only to find out after 2pm cost an extra $50. The lady tried to grant us late checkout nonetheless, however never called back. We went to the reception desk and were told we must check out at 12pm unless we payed an extra $50. Terrible staff service and misleading information is a huge no-no. Lucky the room was satisfactory or we would have requested our money back and left. For the 18 hours we were there, this turned out to be much more hassle than it was worth. Completely unsatisfactory for a 4-star hotel. November 2, 2014
Rated 5 out of 5 by Great service and location Great service and location October 30, 2014
Rated 3 out of 5 by Average business stay Simple business hotel with very little recognition for SPG, no lounge, no water in room. Really average. Next time I will get a room at Westin instead. October 30, 2014
Rated 3 out of 5 by Issue with your billing items on your tax invoice All areas of your hotel were acceptable with exception of the billing of an item from your cafe. I was billed for a lunch item from your cafe of $11.00, which was not correct. I ordered 2 takeaway expresso coffees which is not lunch items as it was ordered at approx 8am. As your tax invoice is needed to claim for business expenses, this will not be accepted bu our business as lunch is not a legimate claimable item. Your hotel needs to correctly bill items even though your staff member advised they cannot bill these type of individual items. October 22, 2014
Rated 2 out of 5 by The Worst Starwood Property in Sydney Dated and worn room, extremely uncomfortable bed and no SPG recognition whatsoever, no upgrade, front desk staff did not know what SPG ambassador was. Harbour side rooms are very noisy and small. Close to Darling Harbour and breakfast was average Four Points standard. October 22, 2014
Rated 4 out of 5 by This is a good hotel The room looks like a 4-star hotel. We are not expecting that toothbrushes, toothpastes, and slippers are not standard in the room (only on request). Some staff you meet are not smiling. This should be a must. Also, why not put some music somewhere at the ground floor where guests can stay and relax. Someone playing the piano maybe a good idea. October 21, 2014
Rated 5 out of 5 by Great location Great location in Sydney's CBD near harbour with great views and friendly staff. October 20, 2014
Rated 5 out of 5 by The staff are very friendly and helpful This hotel had top class facilities and the staff could not have been more helpful or friendly. It was a very enjoyable stay. October 20, 2014
Rated 3 out of 5 by Stay I stayed in room 225 and me issue was the state of the matress on both single beds in the room. Both matresses are colpased on one side that has the issue of having you fall to one side whilst sleeping. I had completed the feedback card in the room as well and handed it in on checj out. Apart from that all other apects of my stay where as expected. October 19, 2014
Rated 5 out of 5 by Great location, great sleep, beautiful views Location is great - on the city side on Darling Harbour, close proximity to CBD and harbour. Reception staff were very friendly. I got upgraded to a harbour view room. Great night's sleep. Modern, beautiful rooms. I didn't eat at the hotel. Excellent value for money. October 19, 2014
Rated 3 out of 5 by Disappointing Our Harbour View room on the 4th floor was too close to the building works going on through the night at street level. The room was the smallest we have stayed in at this hotel. We were surprised to find that without being informed of the hotel's policy, an extra $200 was listed in Pending Debits from my credit card to "cover the cost of any damages in our room" !!!!! It was not debited. We are very disappointed that Starwood Preferred Guests should be provided with an inferior experience. October 12, 2014
Rated 5 out of 5 by Absolutely amazing! After a long flight from UK met by friendly staff. Location perfect, bedroom perfect, breakfast to die for., Would absolutely return and be the first to recommend. October 9, 2014
Rated 3 out of 5 by Nice room, nice view and nice location, but service is NOT good Service needs improvement for the staff at the reception, restaurant and room service, i.e. reception first tried to gave us a lower grade room to the confirmation we had, then promised to call us when our room was ready about 1 and half hours, we waited for 4 hours and checked again, the room was ready but no one bothered to call us, when we asked the reason why they didn't call, instead of apologies we got all the unnecessary excuses; when we called for room service every time and waited for a few hours, no one came, then had to call again........ October 8, 2014
Rated 5 out of 5 by The Hotel is amazing Definitely amazed with everything here, friendly staff awesome sleep beds were so comfortable & the pillows were the best - slept like a baby Thank You for everything October 7, 2014
Rated 5 out of 5 by Short Stay The hotel is really centrally located to Darling Harbour. I would stay there again. October 1, 2014
Rated 4 out of 5 by A note of thanks I would like to thank the charming lady Balvihka (I may have spelled her name wrongly, sorry) I checked in on 25 Sept at around 12noon and I was greeted by this very lovely lady Miss B at the counter upon my arrival at the hotel. I was very impressed and was grateful for her very warm smile, sincerity and wonderful hospitality. Thank you Miss B, for the sunshine you brought me! And I would also like to thank all those house keeping ladies for their lovely greetings when I walked from my room to the lift every morning. Thanks for making my bed so comfortable (I really love and appreciate the very clean, fresh and tidy bed sheet, pillow, duvet cover and everything!) I was staying at the city room facing the building opposite (not the very famous harbour view room) but it was okay as the room was indeed very quiet and i could even enjoy a nap during daytime without hearing any noise from the traffic or anything. It is a neat and tidy hotel that exceeds my expectation. October 1, 2014
Rated 5 out of 5 by Hotel well located Well positioned, great staff, comfortable rooms. Overall an enjoyable stay September 30, 2014
Rated 4 out of 5 by Fourpoints Sheraton Nice hotel with Harborside view, Very good breakfast. Nice restaurants across Harborside. September 27, 2014
Rated 4 out of 5 by Favourite choice for Sydney This hotel is in a great location in Sydney, it is right at Darling Harbour with direct access. We often stay here and are upgraded sometimes which is nice. A great spot for an overnight stay. September 25, 2014
Rated 2 out of 5 by Need improvement Breakfast and room were very comfortable. But honestly the service was disappointed. Although I reserved my room with breakfast and HSIA, I was charged both breakfast and HSIA for several days (not all days). Why can it happen? All colleagues who stayed with me experienced the same. I just want to stay without concerns. September 20, 2014
Rated 4 out of 5 by Poor Dining Options The dinner buffet was disappointing. The food quality was average with no stand out dish. The restaurant was dimly lit and had absolutely no atmosphere. We have dined there before, some time back and was hoping it had improved. The Sheraton brand usually guarantees quality, but I felt it was lacking here. I didn't like the fact there were no tablecloths, felt like we were eating in a cafeteria, not a Sheraton restaurant. That said, I would stay here again, but dine elsewhere. The hotel itself is lovely, the rooms are very comfortable and the view over Darling Harbour is fantastic. I would definitely recommend sunset drinks on the rooftop bar. September 15, 2014
Rated 1 out of 5 by Disappointing I am shocked at the fact that I have had a dispute the past two stays at this hotel. Last week I was placed in a standard twin bed room, when my company corporate rate states King with panoramic views and WIFI. I complained and was moved to another room, but it was after a disputing the fact- still didn’t get the WIFI. This week I am the correct room type; however for some reason I was placed on charge back and still no WIFI. I had the charge back changed, but they still wouldn’t budge on the WIFI, even when I showed the staff at check in my travel details – they had the audacity to quote “you can use the internet but we will require written proof from you company.” ???? Even after I showed the staff the $250 rate including WIFI and the itinerary matched the $250 room charge. I have never witnesses such poor customer service in all of my travels; they may as well of accused me if lying. Please explain why I would ever stay in your hotel again? September 15, 2014
Rated 3 out of 5 by rooms were very clean had to wait half hour at the bar to order drinks. checking out not satisfactory. September 10, 2014
Rated 4 out of 5 by This hotel with good location - good location, near city and darling harbour - new renovated room provide comfirtable atmosphere - room sound insulation need to be improved, easy to hear the sound of door closing September 6, 2014
Rated 4 out of 5 by Comfortable stay Very relaxed and comfortable stay, I enjoyed. Room keeping lady is especially good. September 5, 2014
Rated 5 out of 5 by Rich's visit I came here after Working in the Entrance with Toshiba - Sydney. The hotel was located close to a lot of local flavor. Not far from Darling Harbor. Close to nightlife and eating establishments. Very friendly staff and great rooms. September 5, 2014
Rated 5 out of 5 by 2nd stay even better this was our 2nd time staying with four points darling harbour and it was wonderful, the room was comfortable with a great view of the harbour, staff were very nice and helpful for a early check in... September 2, 2014
Rated 4 out of 5 by Great location but expensive Clean, comfortable and well located next to Darling Harbour, but with many "hidden" costs making the stay very expensive. (eg. internet, breakfast, credit card fee, ...) September 1, 2014
Rated 4 out of 5 by Great staff great location Would stay here again, pleasantly surprised of location, easy access to city or Darling Harbor. Excellent staff, made you feel very welcome and nothing was too much trouble August 31, 2014
Rated 4 out of 5 by good, but not great I spend three nights at the hotel and while it was comfortable, it was not outstanding. The room was small - though well arranged and the bed were comfortable - though they were single beds. It's a pretty standard Sydney hotel. Charging $20 a day for wifi is outrageous. August 29, 2014
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