Rated 5 out of 5 by tc20 Great Hotel
Great views, great location, spotless rooms, super friendly and helpful staff
July 20, 2014
Rated 4 out of 5 by adamc great
great to be there. i would come back.
July 21, 2014
Rated 4 out of 5 by Toby91 Amazing Location
Four Points Darling Harbour is located in a n absolutely incredible location. Rooms are clean, quiet and very secure.
Staff are extremely polite and helpful.
Thanks for the great stay
July 19, 2014
Rated 5 out of 5 by SarahR28 A relaxation haven!
Beautifully clean rooms with stunning views. It overlooked the majestic darling harbour that transformed it to a glistening fairyland at land .... Fireworks on the sat evening.
This room was a haven to recuperate from my hectic overwhelming week.... The blinds were so amazing I missed half the day!
A special mention to "Amy" the blonde young lady from reception. - your sincerity , professionalismand bubbly down to earth approach is refreshing. Your ability to think quick and outside the box for the customers best interst is something that should be celebrated! Thank you ... You made my hellish day fade away.... It won't be forgotten
February 18, 2013
Rated 5 out of 5 by DK2013 Nice, Warm and Uncomplicated
It is my first trip to Sydney and i really enjoyed staying in 4 points.
The reception welcome me warmly, make an effort to have a conversation with me and he assigned a nice room facing the breath taking view of the Darling Harbour.
The hotel arranged a nice bottle of red wine. Personally I dont like red wine but the wine was really a nice one.
The Filipino waitress brought cut chillies during breakfast to me because she knew most Malaysian loved chilies. Appreciate that gesture.
I love the uncomplicated room switches. Just what i like, basic switches to turn on the lights.
WIll definately come back to stay in this warm hotel.
May 12, 2013
Rated 2 out of 5 by Hansa28 good location but not value for money
good location but not value for money! I spend more than AUD200 but feel like $50, with old fashion curtain, sofa, plastic kettle and horrible TV's remote control. There's nothing to attract all senses at all which include scent, scenery etc. It's only one good thing, that would be the concierge staffs!
July 17, 2014
Rated 4 out of 5 by Jaguarman Great location
Great location close to Darling Harbour,nice and comfortable rooms. Barman kept bar open past 2pm - great service from him!!
July 18, 2014
Rated 3 out of 5 by Karen79 Excellent Staff
My experience was mixed. I could not speak more highly of the staff, however the attention to room details was disappointing. I was firstly offered a room on booking for $240 a night with a city view. I specifically wanted and requested a bath and was eventually informed that the only way I could do that was to book the suite for $520 a night. After the week I had, I splurged and shouted myself. ALL I WANTED WAS A BATH!!! :)
Upon arrival the desk staff (Special shout out to Hayley!) were amazing when I first couldn't find my wallet. As it turned out it had been taken to the room in one of my bags. After 15 minute wait, the staff located and returned my bag, my wallet was located and I was directed to my room.
Next I went to take a drink from the fridge. The mini-bar menu said that there should have been a sparkling wine in the fridge, however it became evident as I read over the mini bar menu that it had not been restocked with a number of items, including the sparkling. I rang reception and requested the mini-bar be re-stocked and in the end, tired after my week, splurged again on the cheapest bottle of sparkling available, being the Moet (At $65, cheaper option would have been preferable).
The service to the room was quick. However it was the wrong wine. I was brought a Sauv Blanc. So the girl left again and returned a short while later with the correct bottle. Mini-bar still not restocked.
In the meantime, I ran a bath. THE ONE THING I'D PAID FOR THE SUITE FOR!!!! I was soooooo excited!!!! But then..... it became evident very quickly that the water into the bath was luke warm. I boiled 10 jugs of water in the kitchen jug provided, to add to my bath to try to get it up to temperature. I felt like I was in 1500's!!! So when the girl returned with the second (and correct) bottle of Moet, I asked her to arrange to have the bath looked at.
I short while later, after soaking in my self boiled bath for around 5 minutes, the engineer attended my room (again, his speed of service - excellent). he acknowledged the issue with the bath, agreeing that the water was not up to temperature. He said he would attend to it and left.
After all of this I only had another 20 minutes to 'enjoy' my bath, before I had to get ready to go to work.
The afternoon experience in the hotel was exhausting to say the least. I returned to the room from work around 2am the next morning.
The following day, exhausted and having enjoyed my sleep in the bed, I opted to spend the extra $520 and stay another night.......hoping that the bath problem would be fixed........ it had not. And I gave up.
All in all, despite the excellent staff, and very comfortable room, I basically spent $1000 to take two very disappointing luke warm baths, which I had to heat myself with water from a kitchen jug! Life's too short! We have to laugh!!
PS. The mini bar was still never re-stocked!
Having said all of the above, I did mention the bath issue to reception on checking out. The lady I spoke to was very lovely and apologetic. She stated that she would have a word with her manager and see what they could do for me, although other than the option for this survey, I haven't heard anything of offer for compensation for my disappointment.
Funnily enough, despite all of the above, the staff redeemed my stay with their professional, fast, and friendly approach to their work. In light of which, I would definitely give the hotel a second chance and stay again, and I would still probably recommend it to friends for location and staff.
July 22, 2014
Rated 3 out of 5 by babss1 Unpleasant Check-in experience
I had the worst check-in experience in this hotel because of the check-in staff cant make proper decision when issuing rooms to their guest. I am a GOLD class spg member and I cant accept the way I was treated during my check-in. Everything went wrong on the day I checked in. First I checked in and then they upgraded me to a suite, but then immediately they asked me to come down to the reception to change my room to another room, but the new room was not yet available. So I had to wait another 1.30 hrs to get my new room.
I hope in future the hotel reception staff learn from their mistakes and not to upset their guest because of their own internal issues.
June 20, 2014
Rated 4 out of 5 by CrisRobbie Lovely stay
I stayed at Four Points for a stressful conference, but I always woke up refreshed and ready for the next day - and I thank the staff and the facilities at the hotel for that.
July 17, 2014
Rated 5 out of 5 by Jughead Convenience, luxury and affordable
we have stayed at the four points Sheraton, darling harbor a few times. It is conveniently located to shopping at the Westfield, pitt street and attractions and restaurants in darling harbor. Depending on the promotions we ofetn look out for parking included deals and this is is very attractive, not many hotels in Sydney do that..to top it breakfast is mostly included in these offers..all in all good package for everyone
June 4, 2014
Rated 3 out of 5 recent stay
4 points is usually my first choice to stay in sydney due to rates/location. I must say that usually I have a reasonable experience.
this week i had booked for monday by mistake and turned up on tues. reception fitted me into room 256.
these rooms are v small, exposed to traffic noise and construction work kept me awake all night. i think the beds are too soft but i can sleep on almost anything.
the aircon would not turn off (kept turning back on). the bathroom fan would not turn off. the tv remote control was really greasy and did not work.
at check in there was no recognition of my SPG status. in fact, only once inmy times at the hotel has there ever been. in the past, i have always had to offer my SPG number - I was rarely asked for it.
i avoid breakfast at the hotel as its a zoo. thankfully, the eastern european lady on b'fast reception has moved on as she was plain rude to customers.
again, David, I have had many good stays with you. You have over 20y in the industry so it goes without saying that it only takes 1 bad experience for a guest to switch hotels. I guess I'm at that point.
I hope this information is useful to you.
July 17, 2014
Rated 4 out of 5 by Mitch154 Great Hotel
The staff were so happy and the comfort was amazing. I was surprised with the responsiveness and service right away when we turned up. The hotel and clean and has great facilities.
My only problem is the show head doesn't work to well for two other than that it's an amazing hotel!
July 16, 2014
Rated 5 out of 5 by Gilroy23 Great place to stay
Only stayed one night but loved the location & quietness eg no traffic noise so definitely return for a longer stay! Enjoyed great meal in restaurant and staff were friendly & helpful.
June 10, 2014
Rated 4 out of 5 by Perthite Good location
In winter, great place to stay near Darling Harbour, without needing to walk to the Darling bridge in cold windy conditions.
Rooms are small but very clean.
Breakfast needs real improvement. The hotel is scimping on quality product i.e. budget bacon strips (all fat), poor bread selection etc.
July 14, 2014
Rated 4 out of 5 by FrankieP Cosy overnight stay
Excellent value for money as buffet breakfast was included in price. Room whilst comfy and cosy was fairly small and basic. Not the most romantic setting. Having said that we were given a harbour view room which was nice. Amenities were thoughtfully included with minibar, iron, coffee/tea. Outstanding service across the board from staff.
July 13, 2014
Rated 3 out of 5 by es14 Good hotel, unfortunate lack of heating mid winter
I was satisfied with the room overall, but unfortunately myself and other guest struggled all night with staying warm as the air conditioning wouldn't go up to a higher temperature than 19.
I've stayed here many times and always come back so I was disappointed with this.
July 14, 2014
Rated 4 out of 5 by phil2000 good location
great location over looking darling harbour
July 16, 2014
Rated 5 out of 5 by GinaSPGMember Excellent service!
As a platinum member who stayed with many SPG properties worldwide, I would definitely recommend this hotel to people who visit Sydney. The hotel is cheaper than Westin (which i stayed for a few times) but offers much better service than Westin. but if you are the type who places heavy emphasis on facilities hotel has to offer, then this hotel is not for you as the offer is very basic (but good enough for me who hardly spend time inside hotel)
July 10, 2014
Rated 4 out of 5 by KarenLynch Hotel location
Hotel is centrally located, room was comfortable although small. Staff were friendly. Restaurant could do with an upgrade. Breakfast fast does not flow and food was always empty.
July 14, 2014
Rated 3 out of 5 by Jamie707 Beds need replacing
Convenient location, but beds need replacing and pillows were really bad, could not get good sleep for even one night out of the three that I spent there.
February 24, 2014
Rated 5 out of 5 by Jackie5067 Great location and great facilities
It's close to shopping and great restaurants which we don't have at home our small country town. The staff are very helpful, friendly and efficient. The bed and pillows are very comfortable we both sleep better at Four Points then we do at home.
June 4, 2014
Rated 4 out of 5 by jlachs73 Great Staff and service....
Thankyou Assumpta and Peter Brown for my great Harbour view room, and for the gift. It made my Birthday weekend special......
July 15, 2014
Rated 3 out of 5 by Suzanne14 Noisy and no free wi-fi
We had stayed here previously and loved it but this time we were disappointed with our room as it was near the lift and very noisy all night. Our childs bed was not made on arrival as organised. We were not notified when booking that the hotel was closing down the following day so we had to take our bags with us around the city all day till our late flight. Also for the price you pay its not acceptable that you have to pay additional for wi-fi $5 for 1hour is ridiculous!!!
July 8, 2014
Rated 4 out of 5 by CL2014 Good
Would expecting more variety foods on the menu and also hotel facilities - such as spa etc
July 15, 2014
Rated 5 out of 5 by Camel54 The hotel has great views
As a member of your club we were upgraded to a harbour view room at no extra cost. Enjoyed the experience Thank you.
July 14, 2014
Rated 3 out of 5 by BraveHeart007 Key is Location, the rest is average
Stay in this hotel a couple of times. Recent trip in April --reported two technical issues with the room namely TV malfunction and smell in the toilet. Staff was responsive and fixed the issues on notification. However, the key question is the standard of preparing/cleaning the room before occupation by the hotel guests. Why is the TV not working on check-in and why is there a smell in the toilet after clean-up? I have chosen this hotel for its proximity to Darling Harbour
May 16, 2014
Rated 5 out of 5 by Greenly Brilliant hotel
We loved our stay. Staff very helpful and cheerful
June 5, 2014
Rated 4 out of 5 by Trump23 Supreme Staff and location
Overall, Staff pay particular attention to you and your needs to ensure a pleasant stay. The location of the hotel abeam to Darling Harbour, a very short walk, and within the Sydney CBD, amongst every attraction Sydney has to offer, says it all.
But, the service from the friendly professional Staff, each one a fine Sheraton Ambassador makes each stay very enjoyable; especially from Bhakiva ?? at the Front Desk; Johnson ?? in the Concierge Section; and Mustafa ?? the Bar Person in the historically listed, National Trust sandstone inn/bar area.
I always enjoy my stays here.
June 26, 2014
Rated 3 out of 5 by Vickig 4 points by Sheraton Darling Harbour
We were a little disappointed when friends checked in for one night and were offered a much cheaper rate and higher room and free breakfast for two.
We paid a higher rate used a voucher to get upgraded to a lower floor and paid for breakfast and dinner, NOT HAPPY,I did ask for a late check out and we weregiven to 12 noon, that was after we had to vacate our room for 4 hrs the day before not good enough.
July 8, 2014