Four Points by Sheraton

Four Points by Sheraton Sydney, Darling Harbour

  • 161 Sussex Street
  • Sydney,
  • New South Wales
  • 2000
  • Australia
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Rated 4.1 out of 5 by 1135 reviewers.
Rated 3 out of 5 by Almost Posh Well located with a fabulous view of Darling Harbour (or a not bad view of Sussex Street), the Four Points isn't a bad place to stay. However, for the price, the fit outs (doors, especially) ought to at least close properly. The staff - especially the concierges - were brilliant. The restaurants were disappointing: $5.50 for a small, mediocre flat white is simply insulting when the average Sydney cafe charges $3 for a nice one. The buffet breakfasts and dinners were equally overpriced. Bar Eleven - while also costly - is incredibly comfortable and has a view worth the extra $20 per bottle of white. A really amazing experience. Great location - close to Circular Quay and the Rocks, Hyde Park, Chinatown etc. Recommended - so long as you get a good deal on your room and don't eat at the restaurant. February 10, 2014
Rated 3 out of 5 by This hotel is overpriced We've stayed at Four points a couple of times in the last month. We found the check in time was very slow and not particularly helpful.The room had already been paid for but on both occasions I had to wait to get it sorted, including having my credit card being charged then reversed - after I told reception it was definately paid for. At no time were we advised that we needed to use the card in the elevator, a small thing I know but we met other people on the lift who didn't know either. The room setup in the last stay was not worth the money. There was no bedside table, the TV was in a stupid place and the lighting was either too bright or the opposite. No lounge chairs and the shower recess was downright dangerous. Also $40 parking on top of the room and breakfast on top of that - not worth it November 7, 2012
Rated 5 out of 5 by Great Hotel I recently stayed here for a week and was really impressed with everything at this hotel, especially all of the friendly staff! From the moment my best friend and I stepped out of our cab at the hotel we were treated like princesses. The staff were always so friendly and helpful with anything we needed throughout our stay at Four Points. It really made our holiday in Sydney so special. We both just wanted to say a big thank-you to everyone at the hotel for making us feel so very welcome :) January 8, 2013
Rated 3 out of 5 by other services too expensive! I end up going out of the hotel for breakfast. does anyone really pay $35 for breakfast? I find this price offensive. I also go out of the hotel to have my cleaning done. I think your prices are ridiculous you're charging a premium for internet access as well. too bad i couldn't find an alternate provider August 1, 2014
Rated 5 out of 5 by Great location. We had a great time in Sydney and the Hotel was above expectations. Staff extremely friendly and very helpful. Location was excellent and great to be able to walk to all attractions close by. Highly recommend to anyone wanting a very pleasant stay in Sydney. Many thanks. August 5, 2014
Rated 3 out of 5 by 4 points by Sheraton Darling Harbour We were a little disappointed when friends checked in for one night and were offered a much cheaper rate and higher room and free breakfast for two. We paid a higher rate used a voucher to get upgraded to a lower floor and paid for breakfast and dinner, NOT HAPPY,I did ask for a late check out and we weregiven to 12 noon, that was after we had to vacate our room for 4 hrs the day before not good enough. July 8, 2014
Rated 4 out of 5 by Perfect except for the noise Since it's revamp, the rooms are just lovely. Comfortable and warm and inviting. Very disappointing to be woken at 6am by a crane being erected outside my window - had we known, we probably would not have stayed there - it was our escape for one night with no kids and we were dying for a sleep in! It didn't happen sadly. July 28, 2014
Rated 4 out of 5 by Overall, it was good except the disturbing at night. Overall, everything was good. Except, at night, some youths(seemed to too hilarious and walking loudly) passing the corridor knocked the door at night(about 10PM) interrupted the sleeping. It was so lucky as my wife and I just fell asleep then woke up. To go back to sleep, I spent 4 hours because I had to struggle on the phone to explain this to the duty manager who requested the security team to monitor the 15th floor. The apology was acceptable when I checked out and during the night when I called up to the duty manager. Nevertheless, the nice and calm atmosphere at our sleeping was interrupted no matter what apology was to us on the phone after we tossed a couple of Champagne to celebrate the Mother's day for my wife. I will speculate to concern if this hotel is too casual to stay calm and quiet for the family. May 12, 2014
Rated 4 out of 5 by Central location Quality accomodation centrally located. August 18, 2014
Rated 5 out of 5 by What a view We stayed on the 11th floor overlooking Darling Harbor. What a view and location. The rooms were very clean and modern. The staff were extremely friendly and helpful. We couldn't ask for a better location where we had a choice of restaurants within a 5 minute walk. On the Saturday night we experienced a feast of seafood in the hotel's restaurant. Great value and delicious food. We will definetly be staying there again and I have already recommended it to many of my friends an family. January 21, 2013
Rated 4 out of 5 by Hotel stay this Hotel was excellent. the staff were great with plenty of help. the location was excellent. the pricing was great on this stay. check in and check out was excellent. August 11, 2014
Rated 3 out of 5 by Noisy Had to move rooms 3 times, Noisy & busy. August 17, 2014
Rated 4 out of 5 by Where are the taxis? For a hotel to boast as being the largest in Australia, it should have better arrangements with local taxi service providers. I waited nearly 30 minutes on Sunday at midday for a taxi to the airport. Coupled with the elderly driver who finally showed up and the surface streets he took to get to SYD, I arrived for my flight with only an hour to spare. In total, from the time starting with me coming downstairs to my arrival at the airport, it was a 1 hour and 20 minutes journey. March 24, 2014
Rated 5 out of 5 by Best all round hotel in Australia I run a high end digital marketing and Media company and I have traveled the world and stay in ALOT of nice hotels. Four points is definitely one of the best. GREAT buffet, staff are friendly an d very respectful. Harbour view room has excellent view and very nice design of rooms. I will always stay at Four points any time I am traveling to syd for work or holiday. Unfortunately I did not have enough time to explore the facilities however I will certainly be back as soon as I can. October 20, 2013
Rated 5 out of 5 by This is a friendly hotel I always look forward to staying at four points darling harbour it is my sydney favourite designation I am always greeted by name and greeted by welcome back. I look forward to my next stay August 9, 2014
Rated 5 out of 5 by clean friendly quiet excellent stay great location August 17, 2014
Rated 5 out of 5 by Consistently Good Our stay was once again very enjoyable. Only negative is that adjacent road works caused some minor disruptive noise at night however this was not the fault of the hotel. I would like to bring my 2 young children to this hotel as I stay here on business however the hotel does not have any family suites which is unfortunate. July 24, 2014
Rated 2 out of 5 by Dissapointing I arrived at the hotel in the morning at 7am to check in. Check in was initally smooth and advised for my bags to be brought up to the room as I will be coming back to the hotel at 4pm. Ariving at 4pm to pick up my rooms keys I was advised my room was not clean and by bags were sent to an incorrect room. After 20 mins and a room change I checked into the room. The room was clean and had what I needed. After 2 phone calls my bags finally arrived to my new room 40 minutes later. Check out was fine. However when returning from work to collect my bags, three people who arrived asfter me to collect their bags received their bags before me. As a Starwood Pteferred Guest I feel I got no 'preference' and as a corporate customer I received well below the minimum service. I The staff lack initative and genuiness. December 12, 2011
Rated 5 out of 5 by my birthday I just mentioned that it was my 63rd birthday and the hotel went all out for my wife and I (totally unexpected). It made the weekend that much more special. August 10, 2014
Rated 3 out of 5 by Poor Facilities The bar and restaurant facilities are inadequate. The opening times of the roof top bar were limited. On the occasion when we visited this bar the staff were carrying a number of heaters from the area immediately adjacent to where we were seated. This greatly detracted from the romance of the beautiful setting. The Carpet between the lifts is well past its use by date. Replace with tiles. Without exception the staff were faultless in presentation, friendliness and efficiency October 15, 2013
Rated 2 out of 5 by Improvement needed Rooms are getting an upgrade which is good as it was due. My upgraded room smelled of paint fumes. The control box for the TV was left hanging by the cord in mid air against the wall. Looks like to reno on this particular room was not complete yet. Very slow checking out in the morning, not enough staff on the front desk at this peak period even for gold preferred. Do not bother with breakfast here, way too expensive. Plenty of lower cost alternatives within a 2 minute walk. February 8, 2013
Rated 4 out of 5 by Great nights stay! Extremely happy with the stay & service provided by the friendly staff! Second visit here & have not been disappointed! August 12, 2014
Rated 5 out of 5 by Fabulous I only stayed one night in this hotel but was greatly impressed. The beds were super comfy, the rooms dark and quiet and spotlessly clean. The concierge and baggage men were super polite and helpful and thought they deserved a special mention! Also a fantastic location- didn't feel far from anywhere. July 27, 2014
Rated 5 out of 5 by This hotel is centrally located Thoroughly enjoyable experience. Room was clean and well appointed. Hotel was close to everything - transport, tourist attractions, restaurants. Only problem was long wait for meal due to a kitchen issue, however we were kept well informed by restaurant staff who gave outstanding service. July 28, 2014
Rated 5 out of 5 by great hotel and close to all great and friendly hotel close to all such as city shopping, darling harbour and circular quay August 12, 2014
Rated 5 out of 5 by Too short a stay Spending most of our first day at Four Points asleep with jetlag wasn't how we;d envisaged our stay; however, the room was great, spacious and comfortable with an excellent view, and the staff were extremely helpful - notably Tony at the concierge desk. Breakfast was the only let down - At that price we expected better. Overall, four stars July 19, 2014
Rated 3 out of 5 by Great location, great view I was given a free upgrade to a room with harbor view which was fantastic as there is fireworks on Saturday evening. However, the air-conditioning was not working. I called the reception and they send a technician which only partially solved the problem. There were 2 air-conditioning duct for the living and bedroom area and he managed to get the living area air-conditioning working. It proves that the air-conditioning was insufficient and we were freezing in the night in the bedroom. While we were staying, we were also informed that there was a need to vacate the room from 12 to 4 pm on Sunday 6 July 2014 for electrical tests. This was communicated to us only after we booked the hotel (the management sent us an email). While the hotel made efforts to inform us, we felt that this should be made known BEFORE we committed to the booking. Otherwise, I would say the hotel is very well located and convenient. July 8, 2014
Rated 2 out of 5 by This hotel needs to improve on service. Will not return to this hotel or will not recommend it anyone although it is centrally located. August 11, 2014
Rated 2 out of 5 by The service is not good HI, I happened to stay at your Four points, Darling Harbour hotel. I had a very average experience during my stay. 1) I had requested for a set of toothbrush and paste and 45 minutes later had to call again and that was sent soon after that .. had to nearly wait for an hour altogether 2) The breakfast was cold (eggs and coffee), the guy delivering breakfast did not deliver bread until i had to ask after 2 minutes and then other components where missing (yoghurt) that was indicated in the breakfast order. 3) The checkout took 24 minutes - as the breakfast bill was not sent to the reception by the time of the checkout. 4) Toilet / bathroom was not clean with a lot of hair on the floor A very bad experience and i would be talking to my corporate travel folks to take these issues in to consideration for further bookings February 14, 2013
Rated 4 out of 5 by Great location to Darling Harbour Great hotel and location have stayed here before. However this time we weren't informed of construction work being carried out at Hotel which began around 5am Sunday morning and was very loud and annoying. August 4, 2014
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