Rated 4 out of 5 by BV76 Business Stay - May 2013
The hotel itself is very nice, as is the location but I have to say I was a bit disappointed to get a room with 2 single beds and the quilt on the bed was very thin and lightweight for this time of year. I had to really crank up the air-con to keep warm.
The meals were pretty expensive for what they were, especially breakfast since the bacon was burnt and it was nothing spectacular.
I would possibly stay again simply for the location but I would eat somewhere else.
May 8, 2013
Rated 5 out of 5 by marlredsun72 Top place to stay in Sydney
With updated rooms, the Four Points by Sheraton was a very comfortable and affordable place to stay in Sydney. Located near a large number of attractions, bars and restaurants, this hotel is highly recommended.
October 27, 2013
Rated 4 out of 5 by johnsss A great location in Sydney
An easy walk to Darling Harbour and surrounds plus close to the city shopping precinct
November 3, 2013
Rated 5 out of 5 by BrianG great 1 night stay
room was very clean and new.
hotel location very convenient
November 4, 2013
Rated 2 out of 5 by DoNotStayThere Disappointing to say the least
Small little single bed which had hairs in it when I got in.
Also there was a loud banging all night outside and even during the day - thought it might be the flag pole but it was not.
Asked to move rooms in the morning and the man at the front desk said he would call me to let me know during the day! Never heard a peep from him and had to endure the same awful bed and noise the next night!
Will not be staying there again
August 23, 2013
Rated 4 out of 5 by Bobble Four Points on Four Points
lightning is very dull particularly in bathroom, aircon requires the entry card to be inserted near doorway to work (all other power works without it), toilet seat needs to be down to push the flush - not so practical for men. Interesting shelf arrangement in shower, not sure if TV is tuned correctly to receive digital stations - eg tennis results that normally appear on screen appear off the screen. Overall the stay was good - these are just observations.
January 19, 2013
Rated 3 out of 5 by jules5 sheraton four points sydney
For the room rate, the quality fo the bathroom was average. I was disapointed with the service quality at breakfast - many staff semed disinteresetd, and on the last morning I asked 2 waiters to bring me something/replenish some food item, and neither request was met - I resorted to complaining to the manager who did her best to rectify, but all of this was a hassle and tarnished my experince - at 32 AS dollars it was poor value breakfast.
July 24, 2013
Rated 5 out of 5 by teedee Convenience
Well situated, very good staff &cleanliness
November 3, 2013
Rated 5 out of 5 by DangerousDave One of the best
I was very impressed from the porters to the back of house staff , all were helpful, friendly , went above and beyond.
I was surprised just how good this hotel was , Its location was great with good access to both the city and Darling Habour.
almost nothing was too much trouble to fix or arrange , i would deffinetly recomend this hotel.
October 3, 2013
Rated 3 out of 5 by Victor Mediocre hotel and less than desired experience
Friendly & helpful staff; greeting with a smile. Check are normal, room is kind of small. Minimalist design I would say.
What was truly bad is that coverage & stability of the Wireless Internet was really very poor; even in the room, you will lose connection as certain corner – like the study table. I found the signal strongest near or at the bed.
Hotel is near the Darling Harbor & Chinatown so it’s definitely a plus point.
August 10, 2013
Rated 3 out of 5 by PrinceGeorge Too Noisy
I stayed at Four for 2 nights on a business trip and was put in a room on the first floor, river side. I was extremely disappointed with the noise level of both traffic and neighbouring rooms. The bathroom was very dated and the shower lacked pressure and hot water. I got no sleep so asked to move rooms for my second night. This was done thankfully and I was moved to a renovated room on floor 4 city side, which was nicer and quieter.
July 25, 2013
Rated 4 out of 5 by Staffy Renovated Rooms
My last three stays have been in the renovated rooms. The renovations are excellent with one minor exception. The shower rose is not far enough out from the wall. The shower head is a water saver, therefor the water pressure is low. The water almost drops vertically so when I shower I have to get right up against the shelf in the shower to get all the water over my body.
September 19, 2013
Rated 2 out of 5 by crikey2013 Four Points needs to leverage off location
We have stayed at many hotels but this was only one we have had to wait until past check-in time to get in to our room. This created problems as we turned up late for some activities we planned to do in the city and due to Australia Day fireworks preparation we were unable to do as planned. Hotel did not have a pool which was surprising given rating of hotel.
Corn Exchange was very good for food and beverages although drink prices were expensive.
January 28, 2013
Rated 4 out of 5 by Ckav123 This hotel is in a fantastic position
We stayed in a premium harbor view room and the views were fantastic however it was still a bit small. We would definitely stay there again but will probably book the harbor deluxe room instead which is a bit bigger. Lighting not the best so very difficult to do your makeup! The new rooftop bar is a must do with a perfect view. The food was very disappointing and is limited to one restaurant. No swimming pool so might be a problem in summer.
May 14, 2013
Rated 5 out of 5 by phoyocon17 stay at hotel
it was superb, I really enjoy your services
October 31, 2013
Rated 4 out of 5 by BR058 Simple and friendly
Staff friendly and pleasant, showed good follow up. Location is good, close to city, Darling Harbour and short 15 min walk to Circular Quay.
October 25, 2013
Rated 5 out of 5 by Baileys2611 Efficient, effective & friendly
Staff were exceptional, rooms were clean and the food was fantastic. You can't ask for more when travelling.
October 27, 2013
Rated 5 out of 5 by 001beth Reception staff and concierge were wonderful
Reception staff and concierge were wonderful.
Chris at reception was very helpful and polite.
Was not happy with restaurant staff. One lady needs to be trained as She put a pot of boiling water right next to my baby twins. I also asked her for a pot of tea at breakfast time but did not receive it. Had to ask twice.
October 2, 2013
Rated 5 out of 5 by Thehiggins More than you could ever hope for
We loved staying at four points darling harbor and will be returning every year. They staff were absolutely fantastic and made us feel as though we were the most important people in the hotel. As it was our wedding night it was important to us that we had something special and to be given on arrival a complimentary room upgrade and champagne was above and beyond. Thank you for making our first night as a married couple more than memorable.
December 9, 2012
Rated 1 out of 5 by Gatsby Exceptionally poor service
I have stayed at this hotel a number of times but this time the service was exceptionally poor for the following reasons:
1. I had paid for a King size bed but was given two single beds. When I complained of this, the room could not be changed till the next day
2. My room was actually not serviced on one of those days. This it self was pathetic but what was worst was that my laundry was not done.
I don't think I will be coming back again.
December 10, 2011
Rated 4 out of 5 by Erica1980 Great Location, Dark Room
Although I did love the location of this hotel, and that the staff was so friendly, I found my room VERY dark, even with all the lights on. The bathroom and hallway were especially dark and I found it very difficult to apply my makeup or do my hair in either of those areas, so I actually had to get a hand mirror and sit next to the open window in order to do my hair and makeup. Also, the water pressure in the shower was very soft.
June 14, 2013
Rated 4 out of 5 by Crack Comfy and Well Appointed
Very clean room, well laid out, great view. However we had a faulty air con unit when we returned to our room at 11pm. A call was made and we were in another room half an hour later. There was a problem and it was rectified--happy days.
October 14, 2013
Rated 1 out of 5 by Joe11 The Worst Hotel I stayed so far
Worst experience , your Front Office Staff made us feel like a heel at 1230 am on 10 th May when we checked in, rest is history , GM you need to give some trainng too your staff to handle Non Europeans well too
Room # 533 was next to the elevator , worst room as the lift was making a noise all night
too noisy , bathroom is worse , i am surprized it gets flooded with ione shower
Breakfast staff very rude not aware of what is included
May 14, 2013
Rated 4 out of 5 by Abouhmied Excellent Location and Service
The hotel has a great location, awesome views from the harbour rooms and very comfortable ambience and rooms. It is convenient as it is close to george street and just a 20 min walk to circular quay. Nice stay great value for price. Facilities are not he best in the city. Overall it was a very pleasant stay recommend highly.
September 25, 2013
Rated 5 out of 5 by PT52 Another great stay at Four Points in Sydney
Can't praise the staff and hotel higher. Very friendly, professional and courteous. Great place to stay on business.
October 24, 2013
Rated 5 out of 5 by Kath16 This hotel has all you need
The room is spacious and the view is great. The roof top bar is so good and needs to be opened more during the week but the Corn Exchange is always good as the food caters for all. Wine a bit expensive but meal is cheap to make up for that.
October 12, 2013
Rated 4 out of 5 by JeffYYZ Short but location and staff made it sweet
Staff helped make our short stay enjoyable. Very professional, friendly employees for the check-in and check-out processes and the same for the Concierge for restaurant suggestions and reservations. Our Gold membership was recognized and helped me pass long lines during check-in and check-out. Room upgrade was a nice touch too providing a nice view of Darling Harbour. Central location great for our short stay before leaving town.
March 23, 2013
Rated 4 out of 5 by Cassie13 Staff need to be switched on.
It was almost a matter of 'help yourself" in the Lobby Bar Dining. Sitting for 10 minutes without acknowledgement, before I asked for a menu, then another 10 minutes without attention, so I went to the Bar and ordered. Why some staff insist on playing the memory game with an order, then getting it wrong is astounding to me. I do not find the writing down of menu items offensive.Our food arrived at different times, with many mistakes and no apology, and as we were about to leave the final item arrived! Had organised a late check out, but despite this, when we arrived back in our room, over an hour before the designated time, the housekeeping staff had stripped the beds, all the toiletries had been removed, so no shower possible and of course all towels removed. When I questioned the Housekeeping staff, they said that the Front Desk had okayed the action ??
July 9, 2012
Rated 5 out of 5 by Skippy66 small glitch in staff follow up
A bottle of wine was left in our room addressed to another guest. We advised 3 different staff members who said they would have it picked up, but it was still in our room when we booked out. The good news we were not charged for it. Overall staff very helpful.
October 8, 2013
Rated 4 out of 5 by ck44 2 star rating?
extremely disappointed that a room that costs $750 per night had an airconditioning system that did not work. therefore the overpriced room was like a sauna due to the western facing balcony windows.
also the handle on the sliding door to the balcony was broken and could not be locked.
irrelevant that we were swapped to another room later, shouldn't have been allocated the unsafe hotbox in the 1st place
February 18, 2013