Rated 3 out of 5 by Kim52 Disappointed
My daughter has a disability and therefore has to use a wheelchair. The staff were very accommodating but I was disappointed with the room. We were told it was $30 more expensive than the twin room but it was in the newly renovated part of the hotel and much larger.
Well, I would not have liked to seen the twin room as this room was so tiny we could barely move my daughters chair around in the room. I would have thought a accessible room (which was more expensive) would have been more accommodating.
I think we should have just stayed with the twin room.
Great service from the staff but disappointed with the room.
Also we came back from a concert at 11:10 and the restaurants, bars had all closed. Room service was finished (except for snacks) so that is what we had.
February 18, 2013
Rated 4 out of 5 by pasadenaprincess Positive hotel experience
Although there was a long line at check-in, it moved very quickly and the staff were super efficient and friendly. I was upgraded to a harbour view room due to my SPG membership.
The rooms are a great size, the beds very comfy and the other room facilities all good.
I used the free gym facilities and these were clean, well set out and had a good variety of machines and free weights to complete a good workout.
April 6, 2014
Rated 5 out of 5 by Spaceman99 Fantastic hotel
This is a great hotel in a fantastic location. The hotel is located right on Darling Harbour, and has very easy access to good food and shopping, as well as the aquarium and wildlife center. The Ferry docks are a short walk on the water front, giving you quick access to other areas in Sydney. The food at the hotel was excellent with a great breakfast buffet to start your day. The staff is some of the best and most helpful I have run across in all my travels. I would recommend this hotel to anyone traveling to Sydney.
February 11, 2013
Rated 5 out of 5 by Dymo Great service
This hotel has exceptional and caring staff that are their to meet you every expectation. When in Sydney for business this is a pleasant experience. Great to see the staff enjoy their work and reflects on the organisation. Highly recommended.
April 27, 2014
Rated 5 out of 5 by PJW0971 Great Staff, Great Room
The staff of Four Points showed that even before checkin they are there to attend to the customer or guests arriving to utilse the hotel.
On checkin the staff were extemely helpful and were even able to allow me to check in early (which was greatly appreciated due to a very early start).
The room was clean and tidy, and the bed comfortable.
I would hiighly recommend this hotel to friends and family for business or travel.
March 30, 2014
Rated 5 out of 5 by aizat89 great hotel
this hotel was awesome. i got a room with the harbour view. the view was magnificient. room perfectly done and the hotel staff were very helpful and polite. will definitely recommend for stay and also will be back again
April 28, 2014
Rated 5 out of 5 by zapon made most welcome!
Absolutely 100% enjoyed our stay at four Points. The room was a decent size with VERY comfortable king sized bed and fabulous views over darling harbour. The buffet breakfast was one of the biggest I have seen at any other hotel we have stayed. Absolutely brilliant how breakfast is served until 10.30 and the late 11am checkout rather than the normal 10am was much appreciated. The staff were all wonderful offering great service. Loved the 11th floor bar with magical views of the Saturday night fireworks. Thank you
January 14, 2013
Rated 4 out of 5 by TheEmu2012 Great staff, great location
This was the third time this year that I've stayed at 4 Points Darling harbour - this is a consistently good hotel with friendly, helpful staff and usually available at a good price. The concierge and front desk staff are always willing to help, and even though it is not the newest hotel in town, it is generally good value and I have never had any issues with my rooms.
A couple of minor disappointments this visit with cold bacon and weak coffee at breakfast, but I was in too much of a hurry to notify the staff to rectify this. My previous experiences at The Corn Exchange have been almost faultless, breakfast or dinner. Other than that, checking in and out was very quick and easy and Ashley at the Lobby Bar was great.
I don't have any hesitation in recommending this hotel.
December 24, 2011
Rated 5 out of 5 by Jack5369 Fits my business travel circumstances
Courteous, relevant, focused. All you want and more from a full service establishment. And a great rewards program to boot.
May 2, 2014
Rated 5 out of 5 by KJ02 Great service
When we ordered 2 glasses of wine and I was very disappointed that it tasted off. The staff rescued the situation by immediately changing the wine and the replacement was excellent
April 30, 2014
Rated 3 out of 5 by SnowyLady Almost Posh
Well located with a fabulous view of Darling Harbour (or a not bad view of Sussex Street), the Four Points isn't a bad place to stay. However, for the price, the fit outs (doors, especially) ought to at least close properly. The staff - especially the concierges - were brilliant.
The restaurants were disappointing: $5.50 for a small, mediocre flat white is simply insulting when the average Sydney cafe charges $3 for a nice one. The buffet breakfasts and dinners were equally overpriced. Bar Eleven - while also costly - is incredibly comfortable and has a view worth the extra $20 per bottle of white. A really amazing experience.
Great location - close to Circular Quay and the Rocks, Hyde Park, Chinatown etc. Recommended - so long as you get a good deal on your room and don't eat at the restaurant.
February 10, 2014
Rated 3 out of 5 by Debs05 Good position near to city and sights
I liked the position of the hotel to darling harbour. Bar Eleven was a lovely venue for evening drinks, but disappointed only open certain nights and no shade or cover for sun and rain. Also needs to be bigger as hard to get a seat. Maybe not allow children after 6pm? Didnt eat in restaurant at all as always too busy. Service in the bar was useless, staff didnt know how to make a cocktail and had to ask for bill. Also service in Bar Eleven was really poor. Concierge very helpful and friendly.
January 28, 2014
Rated 2 out of 5 by Sydneyvisitor Pity about the noise
This hotel has all the hallmarks of being a high-quality hotel with a fantastic Sydney location. The room I shared was a standard hotel size on the city side of the building. The finishings were good - but I would have expected more for the price.
Personally, I hate shower curtains.
The biggest problem is the noise. The room walls and doors just don't have adequate noise insulation. People just walking down the corridor having a standard conversation can be heard. People in adjacent rooms going about their business like showering or boiling the kettle can be heard. In fact the noise of the shower going is only stifled by the continual noise of the air conditioner that you need to keep on as there are no opening windows.
The lack of adequate noise insulation is a real pity.
April 28, 2013
Rated 5 out of 5 by LadyRosie01 Excellent service- once more
We have just stayed for one night in two connecting rooms. Staff courtesy, attitude and helpfulness second to none. Room service staff happily accomodated our children's variation to menu choices. Rooms very comfortable and clean. Undisturbed sleep. Thank you for your wonderful staff and hospitality.
April 20, 2014
Rated 5 out of 5 by CraigB70 What a great experience
I have stayed at this hotel a number of times now, and I always come away impressed . From the moment you are greeted at the door, right through to the time you check out, you are met with professional and courteous staff that are only too willing to please.
April 23, 2014
Rated 4 out of 5 by WETSU64 Great Views Great Location Rooms Eh!
I booked a Deluxe Room via SPG points and then put in more points to get a Harbor view. When we arrived I was told that since we were SPG gold elite that we had been upgraded. Our room was indeed on the Harbor side with a great view, but, the room itself was not deluxe and tiny without a bath. So instead of an upgrade we were actually downgraded from what I believe I had booked. I did not complain as we were only to be there 3 days, but after stays at the Westin in both Sydney and Melbourne we were spoiled!
June 8, 2013
Rated 5 out of 5 by Ann62 Queens Birthday Weekend stay fit for a King
Wonderful three night stay at Four Points by Sheraton. Fabulous harbour room view with balcony. Extremely comfortable bed until last night when sheets were changed and it was obvious that it was two singles joined but not at same levels making a large ridge in the middle.
Breakfast buffet is excellent but Seafood dinner buffet did not have enough options for those who are not keen on seafood but enjoy a buffet.
Would definitely stay again, staff extremely helpful and friendly and great central location.
June 11, 2013
Rated 3 out of 5 by SamuelN Definition of an Upgrade
The first time, staff claimed I was upgraded to a suite (I'm Platinum), and it's just a standard room. The second time, staff said I was upgraded to a harbour deluxe room but I originally booked that room type, it wasn't really an upgrade...! The phone app was allowing suites to be booked but none was available. (However, the manager was able to sort this out by at least giving me the original room type that I booked.)
Upgrades are very tight since this property changed hand. It used to be the most consistent and generous Starwood in Sydney, but that is no longer the case. For this class of hotel and at its price, there may be better choices elsewhere.
Room was also in the wrong configuration. It took 3 phone calls and visits to the front desk and over 5 hours to correct. Not good.
November 11, 2013
Rated 4 out of 5 by SylviaDG Good proximity to Sydney CBD and shopping centre
Had a great stay. Close to transport, restaurants and shopping. Room nice & compact
May 1, 2014
Rated 4 out of 5 by jasmor02 Maritime Suites
I recently stayed in a Maritime Suite and must say it is one of the best hotels rooms going in Sydney. Views were spectacular and location is perfect.
I have stayed at this property and others in the Group, but on this occasion we had disappointing room service that was cold and soggy, and the front desk didn't seem to be too fussed when I told them the next morning - despite the $150 bill I had to pay!!
Little disappointing, especially when the service I have received in the past cannot be faulted.
October 7, 2013
Rated 5 out of 5 by Jit1111 Smiles All Over & A Lovely View
Excellent team managing the hotel. I never failed to get a greeting and smile each time i passed by a staff of the hotel.
And the view from the room - Just Lovely!
April 27, 2014
Rated 5 out of 5 by Austonian My Preferred Hotel in Sydney
OVERALL IMPRESSION: Nice hotel in the heart of Sydney’s CBD with great views of the harbor and easy walking distance to most tourist attractions. I recommend this hotel.
SPG RECOGNITION: I was offered an upgraded room with view of the water.
THE ROOM: Was a good sized room, modern furniture and nice bathroom.
EXCEEDED EXPECTATIONS: For Sydney, I felt the room size was large and spacious. Also, the views of Darling Harbor were fantastic and really added to the stay.
DID NOT MEET EXPECTATIONS: None.
December 3, 2012
Rated 4 out of 5 by myself10 General
I stay with you at least once a month and always request some european bread at breakfast, rye or sour dough. It's available at diner, why not breakfast?
I requested an upgrade if possible since I stay with you so often, but was told you are fully booked. My colleagues checked in two minutes later and received a harbour view upgrade??
On Friday my room was finally made up at 16h00. A bit late! and that was after I requested it.
Other than the above, I continue to enjoy and recommend the hotel!.
November 10, 2013
Rated 5 out of 5 by Richard77 Extremely pleasant surprise
I travel weekly for business and a lot for pleasure. Originally from sydney now living in california I was a little wary of the four points as usually it is not SPGs greatest brand - well did this property prove me wrong
- Professional and friendly staff
- Great location - centre of city next door to darling Harbour and only a stroll to sydney harbor
- Great clean modern renovated rooms
Not great dining options but you don't really need it given its proximity -
Extremely good value - ill be back
February 8, 2013
Rated 4 out of 5 by Michaelcielo Not bad but could improve.
Well positioned hotel on the door to Darling Harbour and the city. Newly renovated room that was small, comfortable and clean. Never used the restaurant so I cannot comment on the quality of food or service. Visited the bar on three occasions and found it to be small, understaffed and chaotic.
April 16, 2014
Rated 4 out of 5 by Kriskay99 The hotel location is great
The hotel location is great. David Fraser took personal care and ensure I had an upgrade to the Harbour facing premiem room. This room is much better than the standard room which I stayed during my last visit. Hence I made all my team members stay in the same hotel - in total 10 of them. David's follow up as the GM of the hotel is commendable. If I have to stay here again, it would be only because of David.
The only dissatisfaction factor was that the room's A/C was not working, the temperature always stayed around 17.5-18C and it is extremely cold to sleep or spend time in the room. I complained thrice and no one ever came to repair it. I was only given a room heater. Not sure if that is a standard experience in this hotel but as I know it isn't the same experience in Starwood properties.
October 24, 2013
Rated 5 out of 5 by Stu12 Great Stay
This is the second time we have stayed at this hotel and we love it. Great rooms fantastic staff and a killer breakfast.
April 28, 2014
Rated 3 out of 5 by Homebody222 This hotel is over priced
I would have expected that for the amount we paid for the rooms that we would have received breakfast as part of the package.
Also amazed to see shower curtains instead of a proper shower cubicle.
Features in the shower/ toilet area were poor. The second room we booked was small and pocky.
No free Wi-Fi!!! Proximity to outside bar on 11th floor very noisy. We have stayed in hotels in the city that provided more for less and would recommend them before this hotel. Overall very disappointed.
October 21, 2013
Rated 3 out of 5 by Tasha8888 Noisy
Doors slamming from 6am to midnight.
Not for anyone who needs their rest.
Something wrong with this hotel, it has the loudest slamming doors I've experienced anywhere.
The staff don't help, they are cleaning rooms from 8am and making more noise, including having no concept of closing doors quietly.
Lastly, building works going on from early in the morning. Same thing. No idea about keeping quiet and not barging around like a herd of elephants.
Far far too noisy for this category of hotel.
August 24, 2013
Rated 5 out of 5 by DebRoss Awesome views..........
The room that we had overlooking Darling Harbour was lovely. We had a great view of the fireworks on the Saturday night. The comfort of the bed was great and the staff were all really helpful and friendly.
April 22, 2014