Rated 5 out of 5 by Jenny2 This hotel has very friendly staff
We really enjoyed our stay in this hotel. All the staff were friendly and helpful. We had a room with a beautiful view of Darling Harbour. The room was comfortable, the bathroom very clean. The hotel was very central for all the things we wanted to do. We enjoyed our stay in this hotel. All the staff were friendly and helpful
November 18, 2013
Rated 5 out of 5 by ExerciseMan A great place to stay
I visit Sydney on a very regular basis and find that the staff at this particuar hotel always go beyond their way to make me feel welcome. I have the choice of staying at other hotels but the 4 Points Darling Harbour is my Sydney home.
All aspects of the hotel experience are extremely efficient, from the concierge, to check in, and check out, and it's a nice touch to always be greeted by name by the team at the hotel.
The Darling Harbour rooms are very nice, with the beds super comfy, and more importantly, the office desk setup and free internet service (thru SPG) allow me to work out of the office with minimal fuss.
Well done team. Special thanks to Gary, Johnson, Tony, Henry, Max and Elisha for always making my stay an enjoyable one!
March 29, 2013
Rated 5 out of 5 by homo Phil Holmes
Great hotel for the business traveller
November 28, 2013
Rated 5 out of 5 by Belinda66 Great Location
What a wonderful experience. Beautiful hotel, perfectly located, fantastic food. The staff were amazing - so friendly and accommodating.
Would love to stay longer next time. Thank you.
January 18, 2014
Rated 4 out of 5 by Gra42 Excellent location with great service.
Ideally situated in Darling Harbour, this allows access to many fine restaurants and entertainment.
The hotel is well organised and the staff are extremely helpful.
January 18, 2014
Rated 5 out of 5 by Carolyn7 I would recommend the hotel
We were really happy with our stay at the hotel. The best feature of this great hotel was the staff. They were friendly, obliging and went out of their way to make sure we were looked after and happy.
November 21, 2013
Rated 5 out of 5 by LJ66 Great Comfort & Location
A great weekend with family spent in a great hotel in a fabulous location. We booked 3 different rooms for the family and found each to be great value and very comfortable, would definately re book and recommend this hotel.
November 19, 2013
Rated 3 out of 5 by Cherie72 Hotel stay
Room too small
Service in bar area terrible,
Concierge & front desk service excellent
January 19, 2014
Rated 5 out of 5 by GTP1 Exceeded our expectations
All staff were extremely helpful & friendly. The breakfast Buffett was delicious. Location perfect for our needs. Room & bed very comfortable, the view amazing, so glad we we given an upgrade!
Will definitely return.
November 18, 2013
Rated 4 out of 5 by Nick55555 Great location close to Darling Harbour and CBD
Hotel is in a great location, close to Darling Harbour, King Street wharf and all the attractions of that precinct. It's also right in the CBD so good for shopping as well. Staff were excellent and very pleasant. Harbour side room had nice views across Darling Harbour and the room, whilst not large was a reasonable size. The only drawback for some is lack of parking. Parking is very handy opposite but cost $104 for my two night stay. Not a big deal given it's so close but could be a factor for some. All up a good stay and I would recommend the hotel to friends.
December 30, 2013
Rated 4 out of 5 by Bwoojums Comfortable, relaxing, convenient hotel
Staff were very friendly and helpful.
Room was spotlessly clean and very comfortable.
Restaurant had amazing seafood buffet, which also included meats and desserts for a great price per head.
This hotel lives up to it reputation and shares the same values as all Sheraton hotels seem to have. Good Job.
January 14, 2014
Rated 4 out of 5 by flowerauctionaustralia A personal touch comes back to the big hotels
I arrived 1 day early for a 3 night booking and althought the hotel was full, they managed to squeeze me in. Thank you for that, that was wonderful that you could manage it with no notice.
I was in reception for my room move today, I was delighted to have Steve the GM inquire about my stay.
Congratulations to you Steve you are a great assett to the brand and a lovely bloke also.
I regularly stay at FP Darling Harbour as it is my hotel of choice in Sydney for not only the location, but the staff also are great.
December 1, 2012
Rated 5 out of 5 by Alex888 This hotel has good offer for value
I was surprised for the upgrade to sea view which was magnificent when viewing from the bed.
November 18, 2013
Rated 5 out of 5 by Chrissi76 amazing staff members
Staff was amazing and most helpful, service was great and the champagne on arrival really made an impression, breakfast was amazing and location and view great. Have always been happy at Sheraton services
January 15, 2014
Rated 5 out of 5 by Rossco12 Great Location
Great spot to spend a night, and I was treated very well by the staff
November 17, 2013
Rated 5 out of 5 by Karen1234 Great Location
I have stayed at this hotel about 4 times over the past five years. The hotel is easy to get to via public transport. Restaurants and bars are within walking distance. Rooms are lovely and if you get a harbour view room, the view is great. Staff are very friendly and helpful. I would definitely recommend this hotel for either a family or a couple getaway.
January 12, 2014
Rated 3 out of 5 by Magpie21 Disappointing second visit
Unfortunately I was very let down on my last visit to Four Points, and even more disappointing was the fact that no one asked me how my visit was while I was there in order to provide my comments first hand so they could improve.
As I visit Sydney for work, the morning time before my meetings is cruicial, On the first morning I requsted a Flat Whilte coffee with my buffet breakfast - after 30 mins I had to leave and it never arrived. The next morning I changed to 'Strong Tea' where I received a 2 person pot filled with water and 1 teabag - hence, a very watering imitation of tea and undrinkable. On the final day, I once again tried my luck with a Flat White which didn't come after 25 mins so I enquired and they had lost my order - waited a further 8 mins and it finally arrived. Coupled with a low standard of food including uncooked chicken sausages (that were pink and sticky still in the middle), the worst scrambled eggs and no butter available (only margarine) one morning, I'm sorry to advise Four Points that I expect a better start to my day and will therefore be going elsewhere in future. The final insult was cutting my finger on the broken plastic surround on the button to call the lift to the 6th Floor.
On a positive note, the housekeeping is excellent at Four Points and the maids leave my room beautiful every day with special touches of which I'm gratefully appreciative. My room was immaculate, spotlessly clean and comfortable.
I therefore ask the food and service management to review their morning offerings to guests as this is really letting the overall hotel experience down.
November 24, 2013
Rated 2 out of 5 by NYC77 Location is really the only thing this hotel has
Location is the only thing that this hotel has going for it! Fantastic location with easy access to Darling Harbor.
Rooms totally outdated!, I had a toilet seat that was so old, worn and ripped up. I told the staff that it was unacceptable and they did change it, but honestly how could the hotel rent out a room like that , after , I noticed that the vanity mirror was falling off the hinges, with all screws out and of course not working. I did not have the motivation to report this also.
I stayed their twice in the last month, traveling in between throughout Australia and New Zealand. I have to say that of all the 14 hotels that I stayed at , this was by far the worst, and certainly not the cheapest. Upon my return to the hotel, it was even more apparent how unacceptable the accomodations were after having stayed at the other hotels...
My first visit, I arrived about noon, after traveling from New York, about 24 hours...
I was told , after waiting on a long check in line that there would be no rooms available for awhile...they also had difficulty finding my reservation. I was frustrated. I expressed this and the fact that I was very tired and very dirty from traveling, and I was offered the use of the bathroom/ shower in the fitness room. This was appreciated. Note that there was only one bathroom with one shower so, it had to be quick. I did try to check in again several times and there was no room available. So I went out and didn't return until evening. I was then told that they had a room available and since I had waited so long they would upgrade me to a harbor view room. I informed them that I had booked and paid for a harbor view room. Once again they could not find my reservation and I had to pull it up on my IPAD to show them. Hence , no upgrade. I was given a standard harbor view tiny room with 2 single beds..
Upon my return, I had booked a standard city view room. ( please note that I had made both these reservations before I left US).
This time I checked in after 3:30, and asked if they could upgrade me to the prior room , which although small and shabby had the harbor view on the 5th floor. I was then told accusatorally that I had a prepaid room and therefore that was not possible. She kept repeating that I was prepaid, as if that was a negative. Excuse me, but I would think that would be preferable. I also reminded her that I was Starwoods, and that upon my previous visit I was offered an upgrade, however, I had already paid for the room that I was offered to be upgraded to, therefore, why could I not be upgraded this visit. After consulting her computer, she now informed me that since I was checking in so late (3:30?) they had given away all those rooms???. ( please note that when I had checked out on my previous stay I had asked them to note my desire for return visit)
Unbelievable! First visit I was too early and this visit too late?. What is their preferable time?. Anyway , after lots of back and forth and continual reminders that I was prepaid(??) she told me that she could give me a second floor room with some harbor view . Hence I was given the shabby room with the toilet seat and falling apart fixtures and a chair squished in a corner facing the wall.Oh and she wrote on my key envelope "prepaid" what is the deal with that? And honestly, had I not prepaid I would have left!!!
Also the water... First visit, I asked for the complimentary water advertised and was told that it was only by request.. Well I had to request it several times each day in order to receive the one bottle.
And upon my second check in, when I asked about it I was informed that since I was changing rooms it would take awhile. Well when I returned about 10 PM it still was not there and I had to call again.
Staff wise , I would like to say that the bell staff/ concierge were always helpful! Besides that , once again the location is great!
December 18, 2011
Rated 5 out of 5 by Ads40 Best hotel experience in Australia
My husband and I stayed at the Four Points by Sheraton for 3 nights over the Christmas/New Year period. It was fabulous! I cannot speak highly enough of the professionalism and friendliness of all the staff. Everyone who we dealt were wonderful. So polite and accomodating. The room we had was lovely, the position of the hotel fabulous (so convenient) and the breakfast in the Corn Exchange extensive and delicious! We have travelled a lot around Australia and found the Four Points to be the at the top of our 'best hotels' list.
January 1, 2014
Rated 5 out of 5 by ILLUMINATE Excellent customer service
Four Points by Sheraton was an ideal location. Transport was right at the door, monorail, taxi, everything felt just a step away. A beautiful view of Darling Harbour, and on the skirts of Sydney city, the staff welcomed us each time we arrived and greeted us every time we left, always at hand to help with any question or dierection. Meals were delicious....there's only wonderful things I can say about our stay. Our holiday was complete in every way here. Will love to visit again. Thank you.
December 30, 2012
Rated 1 out of 5 by MostUnhappyExCustomer Utmost rude and unhelpful staff, zero service
My wife arrived 4 hours before me due to my plane being delayed. The reception clerk refused to check her in because I had booked the room in my name. He refused to ring me on my mobile phone, or to receive a call from me to clarify the situation. My wife was in pain and needed a shower and a toilet urgently, but her needs were blatantly ignored despite her being able to identify herself. When I finally arrived and explained my outrage to the "manager", she merely grinned and shrugged it off without as much as a sincere apology.
Next day we came back from a conference and wanted to have a quick shower around 18:00 - and our room wasn't made up yet, no towels available Took half an hour to get the room made up and fresh towels.
Directly above the bed are two blinking LEDs - perhaps the fire alarm? - but they shine brightly right into your face when you try to sleep.
The ventilation which cannot be turned off makes a racket like a jet before takeoff - in combination with the frantically blinking LEDs I wonder whether any guest managed to sleep there. We certainly didn't.
What a horrible experience - and certainly the most unhelpful and rude staff I have met in 40 years. I will not set a foot in a hotel of the Sheraton chain again. Worth perhaps noting that this is the first ever negative hotel review I wrote in 40 years of frequent traveling world wide.
November 17, 2013
Rated 5 out of 5 by tomdog17 Great view- comfotable-courteous staff
Check in staff very professional and friendly. Concierge lent us umbrellas for our walk to Dixon St. Very impressed with Gary Chan extremely helpful. Housemaid on 11th floor (Islander?) full of smiles-made us feel very welcome. Wish our stay had been a lot longer but had family commitments.
Thanks David and Maureen
January 11, 2014
Rated 5 out of 5 by Den49 Superb location and staff
Cannot fault this hotel. Amenities are wonderful. Beds and pillows are divine, allowing for a wonderful sleep.
The staff on reception and Concierge desk are friendly and cannot do enough to make you welcome. Hats off to Management of this excellent hotel
January 13, 2014
Rated 5 out of 5 by daniel77 Inconsistent service
Great hotel but I found that the reception staff were a bit indifferent to hotel guests, especially during the check-in. They didn't smile, looked disinterested and almost cold. Not just to myself but also to my colleague and other guests.
However, I must point out the EXCELLENT service of the concierge desk especially Garry who was a great help in sorting out some car park troubles. Garry definitely went beyond what was expected of him to lend his hand in the matter.
April 22, 2013
Rated 5 out of 5 by kabill Excellent stay at a very friendly hotel
This is our preferred hotel when in Sydney. It is central to everything with great views of Darling Harbour. From the time you pull up out the front you are met with a smile and a kind word and this continues until you leave. All the staff are very friendly and willing to help including housekeeping, concierge, porters, reception and dining room. Excellent service.
January 9, 2014
Rated 5 out of 5 by beezii78 amazing friendly staff
was extremely happy with the service and rooms
January 15, 2014
Rated 4 out of 5 by VeryGoodPointsStacey Okay Four Points
The hotel's location is good and it's a very large Four Points.
SPG recognition is okay - I wasn't able to get an upgrade at all during NYE week, but the following week got an upgrade to a suite. The beds don't have a flat sheet - only a fitted sheet and a comforter. So you have to request one - which is odd.
The food in the hotel is really hit or miss. The breakfast buffet is great. But dinners at the hotel were really bad!
The rooms are small and not well light - you have to rely on sunlight to see and at night, it's hard to work in the room.
The staff is very helpful and full of information. The bellman are very wiling to provide info, but I often got bad suggestions from them. Wait for the concierge as they really know what they're talking about and are very good.
Overall the hotel is okay -but could use some work.
April 19, 2012
Rated 5 out of 5 by Sally53 Great staff
Your front desk and room service excellent...will definitely be staying again
January 14, 2014
Rated 5 out of 5 by SFWoo Sheraton Darling Harbor
Sheraton Four Points is situated in an ideal location overlooking Darling Harbor. It's within short walking distance to the QV mall, the theater, The Star Casino, and a central location adjacent to a great choice of eateries right in Darling Harbor, Chinatown and Fisherman's Wharf. We enjoyed the comfortable walks to the Rocks, and Sydney Harbor. The hotel was very nice, clean and spacious, and the staff were very accomodating. We would definitely return.
May 17, 2013
Rated 5 out of 5 by mandie69 GREAT EXPERIENCE
I am a SPG member and had no hesitation in booking my staff member into this hotel. He was absolutely delighted with the hotel and booked for an additional night.
Mandie & Todd Atkins
January 12, 2014