Rated 5 out of 5 by SYDfan Hotel vs SPG
The hotel is comfortable and most of its staff are professional and courteous (notable mention: Gary Chan, concierge). However, SPG reservation created a very unpleasant experience quoting me a room available when all SYD SPG properties had been sold out for some time as Kristine at the hotel explained when I arrived from the airport after a flight cancellation at 9:30pm11/23. Front desk found Grace Hotel….would NOT recommend but with other hotels in proximity booked, there were few choices.
November 27, 2013
Rated 5 out of 5 by homo Phil Holmes
Great hotel for the business traveller
November 28, 2013
Rated 4 out of 5 by BR058 Consistent and reliable
Consistent reliable experience, gym can get crowded and really needs to be updated. Check in/ out can be slow but is always polite
December 7, 2013
Rated 3 out of 5 by Josim1100 Disappointed by this hotel.
Room was nice, and staff very good, but:
Skype and some other services were blocked on wifi
TV remote control didn't work properly
No swimming pool
Room service inconsistent on quality
Seafood buffet mediocre and service slow
Bread stale at breakfast
Everything very expensive for the quality.
December 5, 2013
Rated 4 out of 5 by Zeny Conveniently located
This hotel is elegantly renovated. Places of interest, eateries, shops are at walking distance. The staff are quick to respond to requests.
December 5, 2013
Rated 5 out of 5 by Bigworldviews Wonderful View!
We had a wonderful stay, excellent view of Darling Harbour and the fireworks display on the Saturday evening. The room was spotless and our king-size bed was very comfortable. Staff at the front entrance were extremely friendly and helpful, an asset to the hotel!
It's a shame that such a major hotel feels that they have to charge for Wi-Fi services.
December 4, 2013
Rated 3 out of 5 by Magpie21 Disappointing second visit
Unfortunately I was very let down on my last visit to Four Points, and even more disappointing was the fact that no one asked me how my visit was while I was there in order to provide my comments first hand so they could improve.
As I visit Sydney for work, the morning time before my meetings is cruicial, On the first morning I requsted a Flat Whilte coffee with my buffet breakfast - after 30 mins I had to leave and it never arrived. The next morning I changed to 'Strong Tea' where I received a 2 person pot filled with water and 1 teabag - hence, a very watering imitation of tea and undrinkable. On the final day, I once again tried my luck with a Flat White which didn't come after 25 mins so I enquired and they had lost my order - waited a further 8 mins and it finally arrived. Coupled with a low standard of food including uncooked chicken sausages (that were pink and sticky still in the middle), the worst scrambled eggs and no butter available (only margarine) one morning, I'm sorry to advise Four Points that I expect a better start to my day and will therefore be going elsewhere in future. The final insult was cutting my finger on the broken plastic surround on the button to call the lift to the 6th Floor.
On a positive note, the housekeeping is excellent at Four Points and the maids leave my room beautiful every day with special touches of which I'm gratefully appreciative. My room was immaculate, spotlessly clean and comfortable.
I therefore ask the food and service management to review their morning offerings to guests as this is really letting the overall hotel experience down.
November 24, 2013
Rated 2 out of 5 by Mon55 The beds were uncomfortable
We were offered King size bed and we got two single beds put together. It was so uncomfortable and the bed was old we felt sinking in that's how soft the bed were. We just didn't get any sleep at all.
Welcoming was pleasant and buffet breakfast good.
December 3, 2013