Four Points by Sheraton

Four Points by Sheraton Sydney, Darling Harbour

  • 161 Sussex Street
  • Sydney,
  • New South Wales
  • 2000
  • Australia
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Rated 4.1 out of 5 by 1093 reviewers.
Rated 4 out of 5 by Fourpoints Sheraton Nice hotel with Harborside view, Very good breakfast. Nice restaurants across Harborside. September 27, 2014
Rated 4 out of 5 by Poor Dining Options The dinner buffet was disappointing. The food quality was average with no stand out dish. The restaurant was dimly lit and had absolutely no atmosphere. We have dined there before, some time back and was hoping it had improved. The Sheraton brand usually guarantees quality, but I felt it was lacking here. I didn't like the fact there were no tablecloths, felt like we were eating in a cafeteria, not a Sheraton restaurant. That said, I would stay here again, but dine elsewhere. The hotel itself is lovely, the rooms are very comfortable and the view over Darling Harbour is fantastic. I would definitely recommend sunset drinks on the rooftop bar. September 15, 2014
Rated 4 out of 5 by Favourite choice for Sydney This hotel is in a great location in Sydney, it is right at Darling Harbour with direct access. We often stay here and are upgraded sometimes which is nice. A great spot for an overnight stay. September 25, 2014
Rated 2 out of 5 by Need improvement Breakfast and room were very comfortable. But honestly the service was disappointed. Although I reserved my room with breakfast and HSIA, I was charged both breakfast and HSIA for several days (not all days). Why can it happen? All colleagues who stayed with me experienced the same. I just want to stay without concerns. September 20, 2014
Rated 1 out of 5 by Disappointing I am shocked at the fact that I have had a dispute the past two stays at this hotel. Last week I was placed in a standard twin bed room, when my company corporate rate states King with panoramic views and WIFI. I complained and was moved to another room, but it was after a disputing the fact- still didn’t get the WIFI. This week I am the correct room type; however for some reason I was placed on charge back and still no WIFI. I had the charge back changed, but they still wouldn’t budge on the WIFI, even when I showed the staff at check in my travel details – they had the audacity to quote “you can use the internet but we will require written proof from you company.” ???? Even after I showed the staff the $250 rate including WIFI and the itinerary matched the $250 room charge. I have never witnesses such poor customer service in all of my travels; they may as well of accused me if lying. Please explain why I would ever stay in your hotel again? September 15, 2014
Rated 3 out of 5 by rooms were very clean had to wait half hour at the bar to order drinks. checking out not satisfactory. September 10, 2014
Rated 3 out of 5 by This hotel location is convenient The hotel location is convenient. However, service is average. I had a long stay of 25 days and booked a room with king size bed. I would expect to get the kind of room which I had booked when check-in. However, I only got a room with twin bed and was not being informed upon check-in the type of room which I had booked was not available. The hotel was only able to allocate another room to me 8 days later, by then I had already booked to stay with another hotel. The other thing was, I had to call the front desk almost every night to have the air-con in my room switched on as the control was override by their back office. February 25, 2014
Rated 4 out of 5 by This hotel with good location - good location, near city and darling harbour - new renovated room provide comfirtable atmosphere - room sound insulation need to be improved, easy to hear the sound of door closing September 6, 2014
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