Rated 3 out of 5 by Hohum2014 Ho Hum
The experience did not live up to expectations. When you pay a premium rate for a room you shouldn't have to put up with squeaking from the corridor. The bathroom shouldn't have peeling sealant in the shower or exposed pipe at the shower head.
December 3, 2014
Rated 3 out of 5 by SSim No recognition as SPG member
I'm most impressed with the services of the concierge. They are really helpful.
I was rather disappointed for the lack of recognition of a SPG member. When I booked the hotel, I mentioned that my flight would be early and was hoping to check in earlier. But that was not available. In fact, I came with a colleague of mine and she got her room first with a double bed and she was not even a SPG member!
I was only given the room later and was not as per my request for a double bed.
As for food, except for the fresh seafood, the other foods were not very tasty.
December 10, 2014
Rated 2 out of 5 by notarehs84 Lack of Spg platinum recognition and bad attitude of staff
Hotel has great location but lacking of SPG Platinum recognition. Given a low floor room with a spoilt sink. Cold and unfriendly staff attending the solutions line and bad attitude from the assistant front desk manager. Worst level of service ever experienced in a Starwood hotel for the past 2 years.
November 24, 2014
Rated 5 out of 5 by Sweetkew Great Location and Atmospehere
Our room had a great view, was private and quiet. We where very comfortable.
December 7, 2014
Rated 5 out of 5 by Rossco17 Charity Function Weekend
Great overall experience. Only disappointment was that the roof top bar and pub were closed on Sundays and I thought the $7 room service delivery fee was a little high. Staff very friendly and would definetly stay again.
December 4, 2014
Rated 2 out of 5 by jworm disappointing
Poor service at front desk, had to queue for breakfast,Have been contacted by manager, will write anither review following my next stay.
December 2, 2014
Rated 5 out of 5 by Fine It's busy but quiet
No nonsense place to stay could have a seperate or bigger place to have a drink at the bar
November 28, 2014
Rated 3 out of 5 by visitor999 This hotel location is convenient
The hotel location is convenient. However, service is average. I had a long stay of 25 days and booked a room with king size bed. I would expect to get the kind of room which I had booked when check-in. However, I only got a room with twin bed and was not being informed upon check-in the type of room which I had booked was not available. The hotel was only able to allocate another room to me 8 days later, by then I had already booked to stay with another hotel.
The other thing was, I had to call the front desk almost every night to have the air-con in my room switched on as the control was override by their back office.
February 25, 2014