Rated 4 out of 5 by DubiousinDubai An excellent stay
I agree with other reviewers that the hotel provides great value, given its price and location. There is extensive public transport just outside the hotel as well as taxis usually sitting outside. I found all staff in the hotel and restuarant very helpful such as directing me ot nearby restuarants and friendly, speaking very good English so I did not have to use my very poor French . My personal needs are always safety, cleanliness and convenience which this place provided me. I believe this was my fourth stay there. However, I think the buffet breakfast was way over priced at $18.00. It was a good buffet but not worth anywhere near that amount.
May 12, 2012
Rated 4 out of 5 by Princess105 Nice hotel
Room was clean but one pillow smelled of cigarette.
October 14, 2014
Rated 5 out of 5 by AEdgaro This hotel made me feel like my business was appreciated.
When I reserved my room I asked if pets were welcomed there. They enthusiastically replied yes and they don't charge extra. I asked for an early check-in which they accommodated without hesitation. I asked for a late check out and accommodated without hesitation. The room was super clean and comfortable and staff is extra nice. This was my first stay there and I will be back for sure.
September 29, 2012
Rated 3 out of 5 by Ryan75 Director of Sales Canada
I was very disappointed when I checked in and the room I was given only had a pull out bed.
The bed was terrible and my back is still killing me. The room was located next to the elevator and I layed awake hearing it open and close.
October 9, 2014
Rated 5 out of 5 by TC0729 The hotel has a great location
The hotel is located within walking distance to the Parliament, Art Gallery, and downtown Ottawa. With the price you paid in this hotel, it surely a good choice.
October 25, 2012
Rated 5 out of 5 by latp01 Gatineau #1 hotel
I frequently use the Four points in Gatineau. Best hotel I know (almost tried them all) in the Gatineau-Ottawa region. Clean rooms and renovated areas.
January 29, 2013
Rated 5 out of 5 by Kenny54 Thei heotel has great staff
I like staying in this place manely because of the great satff , they make you feel welcome and do realy listen to your needs
August 4, 2012
Rated 5 out of 5 by Bunny Recent stay in Gatineau QC
Great rooms, great exercise room and had great supper and breakfast on site.
Staff were very helful .
March 8, 2013
Rated 5 out of 5 by WayDar1 Always relaxing and quiet
The restaurant serves great food and the staff in all departments are very helpful.
January 22, 2013
Rated 5 out of 5 by KWDave Great time
As usual Four Points staff and facilities met and exceeded our hopes.
August 31, 2012
Rated 5 out of 5 by Dawn17 Home Away From Home
While attending a conference in Ottawa, I stayed at the Four Points Sheraton in Gatineau. The front desk staff were hospitable and efficient and the housekeeping staff ensured the room was clean and hot beverage bar was well stocked. The onsite restaurant had a varied menu and the quality of the food surpassed my expectations.
July 2, 2012
Rated 3 out of 5 by JohnDoe2014 Sofa beds are not comfortable
For the price I paid I expected a comfortable bed. I am a returning customer and the first time I booked a king sized bed which was really good. This time I chose a double sofa bed but I ended up folding it back into a sofa and sleeping on it as that was more comfortable. Otherwise no issues.
October 1, 2014
Rated 2 out of 5 by Parkie11 You need to pay for amenities
I had a room with shower, no bath tub and I workout everyday so a soak would have been nice. I chose the hotel because of the fitness centre and the pool and the pool was only open 5 - 9pm and did not fit at all with my schedule so was unable to use it, grrr. I bring my own food and found out there was no fridge nor microwave, you have to purchase those as add ons, wish I knew. i wouldn't stay there again because it's not a client focused hotel at all.
January 18, 2013
Rated 4 out of 5 by Chillyjilly NIce Hotel
This hotel for the price was good value.
Quality of sleep was my issue, nothing to to with the hotel. I never sleep in strange beds
September 24, 2014
Rated 5 out of 5 by Kenny3 This hotel is a wonderful place to stay
We really enjoyed our stay at your hotel. The staff was most welcoming. Parking was a breeze. Perfect location to see two very beautiful cities by car and on foot. The hotel is beautiful. We had two meals at l'Ardoise. The food was excellent. Excellent value, and the waiter and waitress who served us could not have been friendlier. Our room was lovely, with a huge shower, king sized bed, easily adjustable temp. Tops in every way.
December 23, 2012
Rated 5 out of 5 by pietro one word "Excellent"
Its the best hotel i ever stayed at ! All the staff are thoughtful/kind and very helpful. The room ..excellent ! The gym...just right!
the location ...perfect !! relaxing/cozy /peaceful....
I love that bridge (short walk) over to Ottawa.Very scenic with the towering Parliament buildings in the background. Like singer Paul Anka said in his lastest book My Way......
A Beautiful City ! Indeed Mr Anka! Indeed.
September 20, 2013
Rated 4 out of 5 by kcscv Nice hotel, loud guests
Good overall, but there were childrens hockey teams checked in. Of course kids are kids, but the 20 adults standing in the hallway on the 4th floor and having a good time at 11pm at night was just a bit annoying. Hotel apparently unable to do much about it.... apparently. However, nice facility and good staff so try not to pick a hockey tourney weekend!
February 4, 2013
Rated 4 out of 5 by Josh22 Excellent Hotel
We had a room with one king size bed.
Other than the washroom, everything was PERFECT.
When filling up the water tank the toilet was making a very loud noise. We could not use the toilet at night.
Also the design of the washroom area was poor. Could not open up the door , halfway it was hitting the toilet, not good for oversize people.
July 30, 2012
Rated 5 out of 5 by christine86 Amazing location to local attractions, Pet Friendly & the Rideau Canal!
I was automatically upgraded due to available space - without requesting it and due to my being an SPG Preferred member, which costs nothing to join.
Walked across the street with my dog and walked along the Rideau Canal for hours.
Access to local attractions, museums and great food was all in walking distance!
August 13, 2013
Rated 5 out of 5 by John705 Comfortable and walking distance to local attractions, but poor parking lot
Everything is nice except parking underground is so tiny unless your parking skill is well trained.
June 3, 2014
Rated 5 out of 5 by KCP234 Great experience!
Stayed here for two nights. Kids loved the pool, we loved the location - right across the street from the Museum of Civilization. Restaurant was a bit disappointing (breakfast was pricey), but everything else was awesome. Staff at reception desk were very attentive, helpful and friendly.
March 16, 2013
Rated 4 out of 5 by Jane13 Nice Reno - Small additions could go a long way
I have stayed at this hotel many times over the past several years and am pleased with the recent room upgrades. There are a couple of little items that are typically missing from hotel rooms. A shower cap and makeup mirror would seal the deal for me as a woman business traveller.
March 18, 2013
Rated 5 out of 5 by Natie Always feel welcome
The Gatineau Four Points hotel is definitely my favorite place to stay when I travel to Ottawa. Great service, friendly staff that always welcome you with a smile. the Ardoise restaurant has revamped its menu, the rooms are comfortable and the location is easily accessible.
February 9, 2013
Rated 5 out of 5 by Apatil1213 This hotel has great features, but scope for improvement
Everything was absolutely good, cleanliness, Internet, mattress. But really missed a refrigerator and microwave. The TV channels were very very limited. I have a 3 year old and just one channel for kids. Nothing good for adults either. They need to give more options.
April 13, 2013
Rated 4 out of 5 by Peter46 Good place to stay!
Closeness to downtown of Ottawa is great. Service was good and attentive to the needs I had. Short walks to the most of attraction of Ottawa. The parking charge ($14.00) should be gone or reconsidered for those who stay more than one night.
August 4, 2012
Rated 5 out of 5 by Tecsgmc Hoghet expectation always....
Foe the past several years I have always chosen SPG group of hotels and as always it has maintained my highest degree of expectation, From cleanliness, price, staff and overall experience is as good or better from the last. Thanks SPG...
November 17, 2013
Rated 3 out of 5 by CEYE Friendly service
The hotel is in a great location across the museum and ther is great trail along the river. Staff is very friendly and helpful. I booked one of there last room which said sofa bed. But I was not equate this to actually the bed is sofabed. So I was surprise when I walk in at 1 am in the morning. The bed only have a thin blanket and 2 pillows. The hoetel was fully booked and I didn't get to move to a new room until the last night. Front office staff is good and helpful. Suggested to the manager that if they make this a room, make sure they have a Duvet and make up the bed that looks like other room. I will definitely double confirm the bed type next time.
June 21, 2014
Rated 5 out of 5 by Robbry Wonderful attention from staff
We were there for 5 nights and nothing was too much trouble for the staff. Had a maintenance/plumbing issue and someone had come to fix it within a few minutes of calling the reception desk.
February 21, 2014
Rated 5 out of 5 by garibaldo00 Great service, Great rooms
Spent a weekend in Ottawa and stayed in Gatineau across the river with the view of Ottawa and the the Parliament.
Great views on the 8th floor and up. Quiet , clean, and great value for your money.
September 21, 2013
Rated 4 out of 5 by Kenny54 The hotel ahs agreat staff
i love staying at this four Points, the satff are great, they amke you feel at home when you are away. from the time that I arrive till i dpart they all make sure that thing are done right.
February 3, 2013