Rated 5 out of 5 by pollc Great staff
very friendly staff - willing to assist in any way required
April 7, 2014
Rated 5 out of 5 by Heidi27 Nice place to stay.
Staff was very accomodating. Restaurant and accomodations pleasant.
February 8, 2013
Rated 5 out of 5 by Alex10111111 Superb
Just outstanding. Wish parking were free as well.
October 18, 2013
Rated 4 out of 5 by American Fantastic Location
Good hotel on quiet street across from museum.
August 22, 2012
Rated 3 out of 5 by CEYE Friendly service
The hotel is in a great location across the museum and ther is great trail along the river. Staff is very friendly and helpful. I booked one of there last room which said sofa bed. But I was not equate this to actually the bed is sofabed. So I was surprise when I walk in at 1 am in the morning. The bed only have a thin blanket and 2 pillows. The hoetel was fully booked and I didn't get to move to a new room until the last night. Front office staff is good and helpful. Suggested to the manager that if they make this a room, make sure they have a Duvet and make up the bed that looks like other room. I will definitely double confirm the bed type next time.
June 21, 2014
Rated 4 out of 5 by patrice37 buffet breakfast a disappointment
Although I said that the staff did not meet my expectations, its not because of the staff - the dining room was understaffed.
I recently stayed at the 4 pts and had their buffet breakfast. Unfortunately, they were extrememly short staffed - there was one server for the entire dining room. I was not able to get the beverages which I requested. I do not fault the server - she was working extrememly hard and quickly. Her work load was just not doable. They also ran out of some of the hot food and it was not replenished. I had to leave before I was able to eat - as there was no food. The hotel itself is very nice - comfortable rooms, friendly staff, good location.
September 27, 2013
Rated 3 out of 5 by frozenbeefpie Overall: average
Pros: Well-located in Hull. Meals at the pub-restaurant are original, delicious, of great quality and are well-priced. Rooms are nice, staff is friendly and helpful. Wi-Fi internet, pool, fitness center and interior parking were appreciated.
Cons: rooms could have been cleaner (garbage cans where not emptied regularly) and rooms were not always provided with new soap bars, coffee bags, etc. Could have been quieter: room and elevator doors are noisy, windows are of poor quality (cold and noisy), heating & plumbing systems are noisy as well ... Had problems with the invoice ...Mini corner store could have more snack food.
January 19, 2013
Rated 3 out of 5 by ManhHo Quality of stay
- Friday night is really bad: too much children (good for the hotel - not for me), therefore too noisy. the Hotel should know it ahead and give me a room on a floor without children (I like children, but too noisy is not good for my rest and work). This is the second time that I have this problem with this hotel.
- I have to change the room because of the shower problem. I did not like it, but the hotel staff (Laurie-Ann) is very nice to accommodate us (as much as she can).
November 17, 2014
Rated 3 out of 5 by ottawastayer Bad Luck...
The hotel was clean and nice, however my stay was one of my worst within SPG, but it was not due to the hotel itself, but the other guests who kept us up all night (even after contacting the front desk about the major noise that was happening for over 2+ hours between the times of midnight and 3am). Then in the morning, similarly we were woken up with kids left to "play" in the hallway. Our room was at the end of the hallway and around the corner yet we still were woken up due the "thin walls". Overall the hotel was nice and clean, but the walls were too think (not an issue in any other SPG property I've stayed at) and the handling of the noise from midnight to 3am was not satisfactory.
March 31, 2014
Rated 4 out of 5 by Mugs check-in
The check-in process was one of the worst we've experienced anywhere. Only 2 people were working the desk and the line-up was long. They were also responsible for answering the phone which rang regularly. There was no special line for SPG members and we waited almost a half hour to get checked-in only to be told we'd have to get our parking ticket validated which required another fifteen minutes in line. I highly suggest having more staff on busy nights especially with 2 busloads arriving. I will definitely rethink my decision to stay there again after this experience.
August 13, 2013
Rated 2 out of 5 by Kona2012 Disappointed
The room service was the worse of all areas in customer service. This location had a 30 minute guarantee when ordering and after 45 mins, I received a call to say that they did not fufill my order correctly and would have to wait even longer. They didn't offer anything else for the error.
The other area that lacked customer service was upon check out. Normally, i would receive a statement before checkout but did not have one. At the desk, they didn't even confirm any of my charges. They just printed the invoice and told me the charges would be put on my card.
June 25, 2014
Rated 5 out of 5 by Rambler98 Best Four Points stay yet
I've stayed in at least a half dozen Four Points without disappointment but I must say this was my best stay yet. I was in this hotel for 6 nights and the service was consistently top notch. The staff right from the front desk to the restaurant, to maintenance people were top notch. The wait staff in the restaurant were very helpful and attentive. What really impressed me though was the maintenance people I bumped into in the hall or elevator, when they are putting guests first you know there is a level of customer service that goes through the whole staff.
July 14, 2014
Rated 3 out of 5 by dc2013 Gatineau disappointing
Firstly, the parking situation is terrible. The parking garage is dangerous. Staff have linen carts blocking the corners so you have to reverse and forward several times just to get around corners. The outside lot was not well maintained, and there was insufficient parking. Don't even consider getting a coffee...coffee service only available until 8am on weekends. That's ridiculous. Coffee in room is terribly - weak. We did manage to get a coffee one morning from thel lobby and it was ice cold. We had to purchase one from the restaurant - kind of pricey - almost $4 a cup!! The room was clean but in need of some repairs - lamps not working, rusting above the tub in the shower, it clearly looks like an old hotel that has been updated.
March 29, 2013
Rated 3 out of 5 by USKevin Room Temperature
I would have liked more control over room temperature. Unable to lower room temp for sleeping at this time (Nov.) of year. Couldn't open windows. Was given a fan to help me sleep.
November 12, 2014
Rated 4 out of 5 by Beatrice2014 Great location
Great location, wonderful staff. Pet friendly.
November 13, 2014
Rated 2 out of 5 by Gumby16 Lots of little problems
I have stayed at this hotel in the past and had a good experience. Unfortunately there were a number of problems on this stay that are pretty fundamental to any stay. Simple things like no shampoo or shower gel in the dispensers in the bathroom and no bottles available at the desk so I had to wait for housekeeping to come and refill. Black hair which was not ours on the bedspread and in the shower was another issue. I also requested a room for a morning meeting and was charged $120 thinking it would be provided for free given that I had already stayed a night and needed a meeting space for only a few hours. The final problem was it took me five minutes to get out of my parking spot because I had been blocked in based on the lot being too small.
August 22, 2013
Rated 4 out of 5 by ParkReview Accommodating Staff
Caught a red-eye flight to Ottawa arrived at 0600 am My meeting wasn't til noon so went to hotel to see if room was ready. It wasn't but staff found an alternate and let me check in at 7 am so I caught a few hours sleep before meeting. Much appreciated.
Rooom was nice. Curtains very dark, a bit of construction noise from across the street. Dinner in lounge was excellent and got to watch Montreal play on TV.
Steps from museum of civilization and PVM. A nice 5 km run on paved paths around the river and under Parliament buildings.
June 16, 2014
Rated 2 out of 5 by Hisham Did not provide me with comfort
Gave me a room in the same floor where a group of young team of players had occupied most of the floor. Loud voices, running in the hallways and lots of other noises. The hotel failed to plan and give me a suitable room in and only offered me to change the room at 10:30PM.
December 6, 2011
Rated 2 out of 5 by NYRangers Bi-Lingual staff?
The hotel property itself was fine. Actually a great value considering it is just minutes from downtown Ottawa. My main complaint is that this hotel is just over the bridge in the provence of Quebec and for some reason very few of the hotel staff speak english well enough to properly communicate with the guests.
I had a difficult time with communication at both the front desk and in the restaurant. Even some of the signage posted around the property and in the elevators was only in french. I understand that the property is in Quebec, but given the proximity to Ontario they should be more accommodating to their english speaking guests.
Rooms were very clean and comfortable, although they were very small.
I was given some platinum recognition at check in, however I was not given a suite (and they were available on the website) nor was I even put on the top floor.
April 30, 2012
Rated 4 out of 5 by ASalk Great location and great value
FP was half the price of the other SPG properties when I looked, and I had no complaints. GIven its location, travel from the airport and walking to the (Ottawa) city centre was quick.
Friendly, helpful staff, good in-room breakfast. The room was comfortable, spacious, and spotless. Interesting design approach in the washroom - the toilet paper is on a far wall, 5ft away. The gym was very small, but did the job. One bike, one treadmill, some free weights and exercise balls.
Overall, great stay
January 26, 2014
Rated 4 out of 5 by Woodp3ck3r A quiet and convenient location
Room was spacious and a had good view. Staff was great!
October 28, 2014
Rated 5 out of 5 by Kat45 Nice Hotel - Expensive Restaurant
We were attending a wedding reception at the museum across the street, so this hotel was ideally located. The room was really nice and very comfortable. The only problems were that the breakfast was very expensive and the service was slow (although our waitress was a delight). Also, there was a huge snowfall that day and the parking lot didn't get cleared until the next day. We had to slog around through the deep snow. It would have been nice to have been able to park indoors.
January 23, 2013
Rated 3 out of 5 by JohnDoe2014 Sofa beds are not comfortable
For the price I paid I expected a comfortable bed. I am a returning customer and the first time I booked a king sized bed which was really good. This time I chose a double sofa bed but I ended up folding it back into a sofa and sleeping on it as that was more comfortable. Otherwise no issues.
October 1, 2014
Rated 3 out of 5 by Olivieri220 The good and take bad
Though it was a nice room. Beds really comfortable. Noise control was really taken care of by staff. Like how close it was to our dance competition. Now the bad price was high , if you want a fridge your charged per day 20$. If you want microwave you pay 15$ per day, you had to pay parking 15$per day. Breakfast in hotel restaurant way expensive 15$ per plate for buffet. I would be looking for a hotel with better price and continental breakfast next time.
May 26, 2014
Rated 3 out of 5 by Ryan75 Director of Sales Canada
I was very disappointed when I checked in and the room I was given only had a pull out bed.
The bed was terrible and my back is still killing me. The room was located next to the elevator and I layed awake hearing it open and close.
October 9, 2014
Rated 4 out of 5 by Roxx88 Great Hotel - Problem with Parking
We have stayed at this facility a number of times and the staff has been both friendly and responsive. Our last stay was less than ideal since we booked the room with parking included, and that was not recognized at the facility. We were charged for parking, and I was told that it had been charged by the manager and so could not be reversed.While it was respectful and polite, we still paid for parking that we understood was included.
May 13, 2014
Rated 4 out of 5 by Princess105 Nice hotel
Room was clean but one pillow smelled of cigarette.
October 14, 2014
Rated 3 out of 5 by ManhHo This Hotel is situated in a fairly good location.
This hotel is in a fairly good location, near the Museum and the River.
However some of the staff at the reception desk were not friendly when I asked to have extra bottle of water in the room.
The swimming pool need to be cleaner: the water is trouble and there is dark ring around the border.
The pratice to remit the comment card to the reception at time of check out must be revised to insure the integrity of the opinion survey.
August 19, 2012
Rated 1 out of 5 by ystayhere NIght staff make stay feel like police state
Our team's stay was monitored to the most ridiculous degree. Withing seconds of simply stepping out of one's room to speak to another guest a staff member was there to ask you to put on shoes. Understandable if I am walking the halls, ridiculous standing outside my door. When asking for directions to a nearby convenience store, desk staff asked "why" and "what are you buying". I can and will go on in a letter to the manager.
April 8, 2013
Rated 2 out of 5 by Deidreamer Lousy Service
I am very disappointed with the service in the restaurant. Extremely slow especially during a group dinner (tables were reserved). The restaurent did not have enough menus. Half of the group were finished the meals when the other half was waiting for their food.
Children were allowed to run throughout the hotel - made it very difficult to enjoy the room.
Insufficient parking spaces for hotel guests.
July 13, 2014