Rated 5 out of 5 by Tecsgmc Hoghet expectation always....
Foe the past several years I have always chosen SPG group of hotels and as always it has maintained my highest degree of expectation, From cleanliness, price, staff and overall experience is as good or better from the last. Thanks SPG...
November 17, 2013
Rated 4 out of 5 by Peter46 Good place to stay!
Closeness to downtown of Ottawa is great. Service was good and attentive to the needs I had. Short walks to the most of attraction of Ottawa. The parking charge ($14.00) should be gone or reconsidered for those who stay more than one night.
August 4, 2012
Rated 5 out of 5 by Robbry Wonderful attention from staff
We were there for 5 nights and nothing was too much trouble for the staff. Had a maintenance/plumbing issue and someone had come to fix it within a few minutes of calling the reception desk.
February 21, 2014
Rated 5 out of 5 by pollc Great staff
very friendly staff - willing to assist in any way required
April 7, 2014
Rated 5 out of 5 by garibaldo00 Great service, Great rooms
Spent a weekend in Ottawa and stayed in Gatineau across the river with the view of Ottawa and the the Parliament.
Great views on the 8th floor and up. Quiet , clean, and great value for your money.
September 21, 2013
Rated 4 out of 5 by Kenny54 The hotel ahs agreat staff
i love staying at this four Points, the satff are great, they amke you feel at home when you are away. from the time that I arrive till i dpart they all make sure that thing are done right.
February 3, 2013
Rated 5 out of 5 by Pappy5150 Awesome as always
Place is great, Staff are over accommodating (front desk) as always
My wife came to meet me and they updated me to a much nicer room just by mentioning it....thanks girls!!!
November 11, 2013
Rated 4 out of 5 by Family2013 Very family friendly hotel.
I recently had to attend a conference for work and decided to bring along my family for a weekend. The facilities were great for a family. Would recommend it highly.
February 18, 2013
Rated 5 out of 5 by Bunny All Good
Had a great stay, Food and service was excellent, gym hours open late which I need! Lise behind the bar takes care of all your needs after a busy day! Thanks Paul
March 15, 2013
Rated 4 out of 5 by blanche47 This hotel is well situated for tourists
The only criticism that I have is there was a constant noise as if there was banging from a door not closed but on checking the hallway, we could not find where the noise originated from or what was producing this except late at night it stopped!
August 11, 2014
Rated 5 out of 5 by Mista Very friendly, family oriented
Great location, would use conference rooms and banquet facillities.
we enjoyed our stay, very clean.
August 13, 2014
Rated 4 out of 5 by flade62 Great for business travel
Great hotel and location. Bed extremely comfortable. However, AC VERY Noisy!
July 19, 2012
Rated 5 out of 5 by Heidi27 Nice place to stay.
Staff was very accomodating. Restaurant and accomodations pleasant.
February 8, 2013
Rated 5 out of 5 by Alex10111111 Superb
Just outstanding. Wish parking were free as well.
October 18, 2013
Rated 4 out of 5 by American Fantastic Location
Good hotel on quiet street across from museum.
August 22, 2012
Rated 5 out of 5 by Rambler98 Best Four Points stay yet
I've stayed in at least a half dozen Four Points without disappointment but I must say this was my best stay yet. I was in this hotel for 6 nights and the service was consistently top notch. The staff right from the front desk to the restaurant, to maintenance people were top notch. The wait staff in the restaurant were very helpful and attentive. What really impressed me though was the maintenance people I bumped into in the hall or elevator, when they are putting guests first you know there is a level of customer service that goes through the whole staff.
July 14, 2014
Rated 5 out of 5 by Lester24 Great location!
We loved staying at this hotel. The location is directly across the street from the Museum of Civilization & a 20 min walk to the Market. Comfortable clean rooms! We enjoyed our stay!
August 5, 2014
Rated 4 out of 5 by GetawayGuy1 At least the price was right
Was given wheel chair room with a shower curtain that was too short, lots of water on floor. The puddle area was also the only place for mirror and a hairdryer use. Changed rooms. This was corrected and we were given a new room. Nice staff, tried ice cream for a late night snack and it was full of ice chunks. Overall a clean friendly place to stay, just a few hiccups.
July 29, 2014
Rated 4 out of 5 by patrice37 buffet breakfast a disappointment
Although I said that the staff did not meet my expectations, its not because of the staff - the dining room was understaffed.
I recently stayed at the 4 pts and had their buffet breakfast. Unfortunately, they were extrememly short staffed - there was one server for the entire dining room. I was not able to get the beverages which I requested. I do not fault the server - she was working extrememly hard and quickly. Her work load was just not doable. They also ran out of some of the hot food and it was not replenished. I had to leave before I was able to eat - as there was no food. The hotel itself is very nice - comfortable rooms, friendly staff, good location.
September 27, 2013
Rated 2 out of 5 by Kona2012 Disappointed
The room service was the worse of all areas in customer service. This location had a 30 minute guarantee when ordering and after 45 mins, I received a call to say that they did not fufill my order correctly and would have to wait even longer. They didn't offer anything else for the error.
The other area that lacked customer service was upon check out. Normally, i would receive a statement before checkout but did not have one. At the desk, they didn't even confirm any of my charges. They just printed the invoice and told me the charges would be put on my card.
June 25, 2014
Rated 3 out of 5 by frozenbeefpie Overall: average
Pros: Well-located in Hull. Meals at the pub-restaurant are original, delicious, of great quality and are well-priced. Rooms are nice, staff is friendly and helpful. Wi-Fi internet, pool, fitness center and interior parking were appreciated.
Cons: rooms could have been cleaner (garbage cans where not emptied regularly) and rooms were not always provided with new soap bars, coffee bags, etc. Could have been quieter: room and elevator doors are noisy, windows are of poor quality (cold and noisy), heating & plumbing systems are noisy as well ... Had problems with the invoice ...Mini corner store could have more snack food.
January 19, 2013
Rated 3 out of 5 by Denny17 Small facilities
rooms, restaurant and bar were all very cramped. Breakfast buffet was disappointing. Staff was friendly and responsive.
August 2, 2014
Rated 5 out of 5 by Lammer6 Bike weekend in Ottawa
Best hotel in Gatineau/Ottawa hotel for bike getaway.
Facilities offered to store velo at the Hotel.
Walking distance (20 min) from By market
July 29, 2014
Rated 5 out of 5 by Kolotordoc1 Great hotel to stay
All the services I expected to have, I got them and more, excellent staff , well located
July 30, 2014
Rated 3 out of 5 by ottawastayer Bad Luck...
The hotel was clean and nice, however my stay was one of my worst within SPG, but it was not due to the hotel itself, but the other guests who kept us up all night (even after contacting the front desk about the major noise that was happening for over 2+ hours between the times of midnight and 3am). Then in the morning, similarly we were woken up with kids left to "play" in the hallway. Our room was at the end of the hallway and around the corner yet we still were woken up due the "thin walls". Overall the hotel was nice and clean, but the walls were too think (not an issue in any other SPG property I've stayed at) and the handling of the noise from midnight to 3am was not satisfactory.
March 31, 2014
Rated 2 out of 5 by Deidreamer Lousy Service
I am very disappointed with the service in the restaurant. Extremely slow especially during a group dinner (tables were reserved). The restaurent did not have enough menus. Half of the group were finished the meals when the other half was waiting for their food.
Children were allowed to run throughout the hotel - made it very difficult to enjoy the room.
Insufficient parking spaces for hotel guests.
July 13, 2014
Rated 4 out of 5 by ParkReview Accommodating Staff
Caught a red-eye flight to Ottawa arrived at 0600 am My meeting wasn't til noon so went to hotel to see if room was ready. It wasn't but staff found an alternate and let me check in at 7 am so I caught a few hours sleep before meeting. Much appreciated.
Rooom was nice. Curtains very dark, a bit of construction noise from across the street. Dinner in lounge was excellent and got to watch Montreal play on TV.
Steps from museum of civilization and PVM. A nice 5 km run on paved paths around the river and under Parliament buildings.
June 16, 2014
Rated 5 out of 5 by AdiP Excellent Experience
A minute drive away from downtown Ottawa.
July 24, 2014
Rated 4 out of 5 by Jacinthe32 Great stay!
The hotel was great. The room was clean, spacious, and the bed was very comfortable. We found it to be very quiet as well. We had breakfast in the restaurant and were very satisfied.
July 18, 2014
Rated 3 out of 5 by Trixie24 This hotel had easy access to Ottawa and at the same time was close to my family.
I only slept at the hotel and that sleep was interrupted by that fact that every sound on the floor sounded like it was right by my head. This was exacerbated by the fact that my back was in spasm and I didn't sleep as well as I might have. Because of this I found the bed too soft and too high. (I am a very small person).
July 12, 2014