Rated 4 out of 5 by Mugs check-in
The check-in process was one of the worst we've experienced anywhere. Only 2 people were working the desk and the line-up was long. They were also responsible for answering the phone which rang regularly. There was no special line for SPG members and we waited almost a half hour to get checked-in only to be told we'd have to get our parking ticket validated which required another fifteen minutes in line. I highly suggest having more staff on busy nights especially with 2 busloads arriving. I will definitely rethink my decision to stay there again after this experience.
August 13, 2013
Rated 5 out of 5 by NB2012 Great Hotel and Price
Great Hotel if visiting Ottawa for Business. (Would only recommend that staff be more informed on what is happening in Ottawa, such as activities, concerts, etc. and where to rent bikes).
July 15, 2014
Rated 5 out of 5 by Carg6940 Back again
It has been my third visit at this hotel, and i have always wanted to come back.
July 15, 2014
Rated 3 out of 5 by dc2013 Gatineau disappointing
Firstly, the parking situation is terrible. The parking garage is dangerous. Staff have linen carts blocking the corners so you have to reverse and forward several times just to get around corners. The outside lot was not well maintained, and there was insufficient parking. Don't even consider getting a coffee...coffee service only available until 8am on weekends. That's ridiculous. Coffee in room is terribly - weak. We did manage to get a coffee one morning from thel lobby and it was ice cold. We had to purchase one from the restaurant - kind of pricey - almost $4 a cup!! The room was clean but in need of some repairs - lamps not working, rusting above the tub in the shower, it clearly looks like an old hotel that has been updated.
March 29, 2013
Rated 3 out of 5 by joanikins About the hotel
Staff at the desk was very helpful and pleasant speaking both French and English fluently. Disappointed that there was not a hot tub and we had hoped for a small frig in our room. Overall, we had a good experience and slept well. Found the restaurant food very expensive.
July 3, 2014
Rated 4 out of 5 by JuniorSon Canada Day Adventure
Good experience, with a fairly good location with just a short walk across the Alexandria Bridge to the National Gallery and Byward market.
July 9, 2014
Rated 2 out of 5 by Gumby16 Lots of little problems
I have stayed at this hotel in the past and had a good experience. Unfortunately there were a number of problems on this stay that are pretty fundamental to any stay. Simple things like no shampoo or shower gel in the dispensers in the bathroom and no bottles available at the desk so I had to wait for housekeeping to come and refill. Black hair which was not ours on the bedspread and in the shower was another issue. I also requested a room for a morning meeting and was charged $120 thinking it would be provided for free given that I had already stayed a night and needed a meeting space for only a few hours. The final problem was it took me five minutes to get out of my parking spot because I had been blocked in based on the lot being too small.
August 22, 2013
Rated 3 out of 5 by MarketMadness This hotel was average
This hotel was okay, it was the location that was better, the staff didn't review the reservation and charged us full price. They did not recognize the SPG rewards and the birth date deal I booked. All in all nothing spectacular an average hotel.
July 2, 2014
Rated 3 out of 5 by Olivieri220 The good and take bad
Though it was a nice room. Beds really comfortable. Noise control was really taken care of by staff. Like how close it was to our dance competition. Now the bad price was high , if you want a fridge your charged per day 20$. If you want microwave you pay 15$ per day, you had to pay parking 15$per day. Breakfast in hotel restaurant way expensive 15$ per plate for buffet. I would be looking for a hotel with better price and continental breakfast next time.
May 26, 2014
Rated 2 out of 5 by Hisham Did not provide me with comfort
Gave me a room in the same floor where a group of young team of players had occupied most of the floor. Loud voices, running in the hallways and lots of other noises. The hotel failed to plan and give me a suitable room in and only offered me to change the room at 10:30PM.
December 6, 2011
Rated 3 out of 5 by Shirleegrace It was okay
The room was nice and clean. The TV was strange. You had choices and for some odd reason I had trouble choosing the TV option. The service man came to our room to fix it but the next morning I could not get it to work. We were leaving that a.m. so I gave up. Breakfast was good but very expensive. I understand it is all you can eat for $18 but let's be realistic, unless you are a wrestler you can't eat that much food for breakfast. We asked for coffee in our room, we had run out and no one ever came to deliver it. We had reserved the interprovincial suite attached to our room as we were having a family get together and that was well worth it. Whatever we asked for from the kitchen (plates, glasses, cutlery, etc.) they brought and they did it quickly, so points for that. We asked for a minivan taxi for a wheelchair and 6 people but the lady at the desk called two taxi companies and both did not have them so we needed to order 2 cabs. I would give the hotel just an okay.
June 18, 2014
Rated 1 out of 5 by allboatcruising Very Poor Room
Very hot weekend and the room had no air conditioning. Reported event but was not repaired during out stay
July 1, 2014
Rated 3 out of 5 by Jackie777 Good location
This hotel is in a great location for the museum.
July 2, 2014
Rated 4 out of 5 by Roxx88 Great Hotel - Problem with Parking
We have stayed at this facility a number of times and the staff has been both friendly and responsive. Our last stay was less than ideal since we booked the room with parking included, and that was not recognized at the facility. We were charged for parking, and I was told that it had been charged by the manager and so could not be reversed.While it was respectful and polite, we still paid for parking that we understood was included.
May 13, 2014
Rated 2 out of 5 by NYRangers Bi-Lingual staff?
The hotel property itself was fine. Actually a great value considering it is just minutes from downtown Ottawa. My main complaint is that this hotel is just over the bridge in the provence of Quebec and for some reason very few of the hotel staff speak english well enough to properly communicate with the guests.
I had a difficult time with communication at both the front desk and in the restaurant. Even some of the signage posted around the property and in the elevators was only in french. I understand that the property is in Quebec, but given the proximity to Ontario they should be more accommodating to their english speaking guests.
Rooms were very clean and comfortable, although they were very small.
I was given some platinum recognition at check in, however I was not given a suite (and they were available on the website) nor was I even put on the top floor.
April 30, 2012
Rated 4 out of 5 by ASalk Great location and great value
FP was half the price of the other SPG properties when I looked, and I had no complaints. GIven its location, travel from the airport and walking to the (Ottawa) city centre was quick.
Friendly, helpful staff, good in-room breakfast. The room was comfortable, spacious, and spotless. Interesting design approach in the washroom - the toilet paper is on a far wall, 5ft away. The gym was very small, but did the job. One bike, one treadmill, some free weights and exercise balls.
Overall, great stay
January 26, 2014
Rated 2 out of 5 by momwithkids miscommunitcation
*I had asked about continental breakfast,if there it was provided..I was told there was...no there is not!!
*fridges in rooms...no there is not, you have to pay $20 extra
*corner rooms are extremely small
*paying $15 per day is ridiculous, when you don't even leave the parking lot!
*and all for $165.00 per night! never again will I stay there!
May 30, 2014
Rated 5 out of 5 by civilpm Hotel staff are responsive
Great response and presence of the management to assist
June 23, 2014
Rated 5 out of 5 by Kat45 Nice Hotel - Expensive Restaurant
We were attending a wedding reception at the museum across the street, so this hotel was ideally located. The room was really nice and very comfortable. The only problems were that the breakfast was very expensive and the service was slow (although our waitress was a delight). Also, there was a huge snowfall that day and the parking lot didn't get cleared until the next day. We had to slog around through the deep snow. It would have been nice to have been able to park indoors.
January 23, 2013
Rated 4 out of 5 by Nav31 Great Location!
This is a pleasant and clean hotel with very attentive and professional staff.
June 20, 2014
Rated 3 out of 5 by ManhHo This hotel is very affordable
Usually, we stay at the Four Points / Sheraton when we have business in Ottawa. The Hotel is quite clean , but last weekend there are a lot of children (hundred of them), therefore, it was noisy and not clean enough for us and the parking is overloaded. However, in general, we must say that it is a very acceptable hotel. The personnel was nice to us and acted promptly to our requests.
April 28, 2014
Rated 1 out of 5 by Kenny54 The Staff
This Hotels great feature is it Personnel from the Reception ares to the guys in maintenance
Maude is superb
June 12, 2014
Rated 3 out of 5 by Pic1 Pic
Upon check in I asked for the Green Choice. After my first night I returned to my room and it had been cleaned. I went to the front desk and asked again for the Green Choice and again my room was cleaned after my second night
May 30, 2014
Rated 3 out of 5 by ManhHo This Hotel is situated in a fairly good location.
This hotel is in a fairly good location, near the Museum and the River.
However some of the staff at the reception desk were not friendly when I asked to have extra bottle of water in the room.
The swimming pool need to be cleaner: the water is trouble and there is dark ring around the border.
The pratice to remit the comment card to the reception at time of check out must be revised to insure the integrity of the opinion survey.
August 19, 2012
Rated 1 out of 5 by ystayhere NIght staff make stay feel like police state
Our team's stay was monitored to the most ridiculous degree. Withing seconds of simply stepping out of one's room to speak to another guest a staff member was there to ask you to put on shoes. Understandable if I am walking the halls, ridiculous standing outside my door. When asking for directions to a nearby convenience store, desk staff asked "why" and "what are you buying". I can and will go on in a letter to the manager.
April 8, 2013
Rated 1 out of 5 by bpetek Manager ruined our stay
We stayed at the Four Points Sheraton in Gatineau from April 4-7 as part of a hockey group. The manager on staff was the most inhospitable service person I have ever had the misfortune of dealing with. She was aggressive, insisting we stay in our rooms at all times, telling one of our parents who answered her knock on the door to put shoes on, calling the police at 9:30 at night because she "had six teams staying at the hotel and it was hard to manage." I want to stress that we were not being disruptive, were not being excessively loud or disrespecting the rules of the hotel. When paying to stay in a hotel, we are entitled to use the common areas, and not to be told to stay in our rooms. I will be telling our hockey association and the league to remove this hotel from the list of options in the future. Hotels that don't like hockey teams shouldn't book hockey teams.
April 10, 2013
Rated 3 out of 5 by James25 This hotel has great location
Overall rating for this Four points is average. I am a platinum meber of SPG and there was no recognition for the status. missing some amenities in the room and some face towel. I went for breakfast in dining room and after 5 minutes of not being attended, I simply left to have breakfast elsewhere. I have stayed at several other Four Points in Canada and US and this one is definitely at the bottom of the list.
December 14, 2013
Rated 2 out of 5 by RobandPhyylis Needs change
On the surface the facility seemed to be just fine. We stayed on the 7th floor in a corner suite. The roomed seemed fine until we settled in. No fridge and no microwave even though there was more than enough room. I asked at the front desk and sure I could have both for an extra $15.00 each! The room also had only one chair even though it was a suite. The toilet was not secured to the floor properly. It wobbled back and forth. The shower control was very difficult to set so that it was a comfortable temperature. A woman that greeted and seated us at the restaurant did not speak a word of english. The carpets in the hallway on our floor were not vacuumed.
The staff at the front desk and in the restaurant were very nice and attentive. When we came in and asked for a cart for our luggage the lobby porter pointed to where they were and did not offer to help. My wife and I struggled to manuever the cart down a twisting ramp to our vehicle and then back again to the elevator. The parking for $14.00 per day is also very over priced. When we return to the Ottawa area we will seek out other accomodations.
May 20, 2012
Rated 3 out of 5 by Britabroad Limited facilities
Maybe it's because we come from the UK but have come to expect as basic standard a mini fridge and microwave and kettle as routine -- even tiny bed and breakfasts in europe can manage that! I do enjoy a cup of tea/coffee when I wake up and couldn't unless I got dressed and went down to the rather disappointing restaurant or called room service but by resteraunt standard didn't think it would be worth it.
February 24, 2013
Rated 1 out of 5 by totaldisapointment very, very small room for the price
Outragously small and expensive.
June 4, 2014